8D報(bào)告糾正預(yù)防措施方案

1、8d報(bào)告8d report編號(hào) report no.:1客戶投訴信息描述 description of customer complaint客戶名稱customer name問題類型problem type失效模式failure mode投訴發(fā)生地點(diǎn)location投訴來源source產(chǎn)品信息 product information產(chǎn)品類別classification產(chǎn)品型號(hào)及名稱product model and name產(chǎn)品料號(hào)product part#問題產(chǎn)品批號(hào)product lot no.關(guān)鍵部件型號(hào)及名稱key part model and name關(guān)鍵部件料號(hào)key part p

2、art#關(guān)鍵部件批號(hào)key part lot no.問題產(chǎn)品數(shù)量defective qty問題嚴(yán)重程度problem severityd0 :準(zhǔn)備 preparation主題subject接收日期date received2012/4/5d1 :團(tuán)隊(duì) team先鋒pioneer組長(zhǎng)team leader成員team membersd2 :問題描述 problem description500張仙湖植物園車輛專用通行證中，證卡表面打印錯(cuò)誤。“植”打成“值”編制人：initiated by:日期：date:2012/4/6d3 :應(yīng)急措施 containment action(s)可插入、附件 (

3、文件、圖片等)insert text and/or attachments (documents, pictures, etc.) 無。證件已經(jīng)下發(fā)。責(zé)任人：responsible:完成日期：completion date:d4 :根本原因root cause(s)可插入文本、附件 (文件、圖片等)insert text and/or attachments (documents, pictures, etc.)4月2日市場(chǎng)部臨時(shí)接到交通局緊急制證需求，制作仙湖植物園車輛專用通行證，市場(chǎng)部雜證組沒有按照管理體系要求，先由客戶簽字確認(rèn)排版，再進(jìn)行批量印刷。其次，對(duì)版面沒有進(jìn)行仔細(xì)檢查，導(dǎo)致通行證

4、上出現(xiàn)錯(cuò)字。責(zé)任人：responsible:楊蘭英完成日期：completion date:d5 :糾正措施 permanent corrective action(s)可插入文本、附件(文件、圖片等)insert text and/or attachments (documents, pictures, etc.)嚴(yán)格按照管理體系流程執(zhí)行。責(zé)任人：responsible:完成日期：completion date:d6 :效果驗(yàn)證effectiveness verification可插入文本、附件 （文件、圖片等）insert text and/or attachments （document

5、s, pictures, etc.）責(zé)任人：responsible:完成日期：completion date:d7 :防止再發(fā)生actions to prevent recurrence可插入文本、附件 （文件、圖片等）insert text and/or attachments （documents, pictures, etc.）責(zé)任人：responsible:完成日期：completion date:d8 ：關(guān)閉、總結(jié)及經(jīng)驗(yàn)closure - conclusion - learning可插入、附件 （文件、圖片等）insert text and/or attachments （docum

6、ents, pictures, etc.）責(zé)任人：responsible:日期：date:是否關(guān)閉？closure ?口 是口否口 yes口 no備注remark客見、未關(guān) 1的原因等customer comment , reason of unclosed, etc.關(guān)閉人：closed by:關(guān)閉日期：closed date:8d欄位說明:各欄位填寫說明column filled instruction:1.如果欄位空間不夠，請(qǐng)自行調(diào)整或增加必要的附件；ifthe space isn't enough, pls adjust the size or add necessaryatt

7、achments;2.在必要欄位插入圖片、附件、壓縮文件、圖表等內(nèi)谷；insert pictures, files, attachments, compress files, charts, etc.if necessary;3.桁息欄位不適用時(shí)，請(qǐng)用 表示；if the item is not applicable, pls fill ' ' in it.模板項(xiàng)目template item填寫單位responsible to complete解釋說明explanation編號(hào) report no.:各事業(yè)部根據(jù)文件定義給出的報(bào)告編碼（待客戶抱怨系統(tǒng)上線后系統(tǒng)自動(dòng)生成編碼）re

8、port no. is assigned by each group/division according to the document requirements. it will be assigned automatically after using the customer complaint management system.客戶名稱customer name問題類型problem type問題類型指如外觀、電性能、尺寸等for example: cosmetic, electricalcapability, dimension, etc.失效模式failuremode失效模式指

9、如：臟污、劃傷、劃痕等for example: dirt, scratch, etc.抱怨發(fā)生地點(diǎn)location抱怨發(fā)生的地點(diǎn)the location where the complaint occurred抱怨來源 source抱怨是來自哪里的投訴，如來自市場(chǎng)投訴，客戶工廠等where the complaintarises from, such as: market, customer factory, etc.產(chǎn)品類別classification廣品分類，如：電池、電芯、機(jī)構(gòu)件、塑膠件等product classification, such asbattery, cell, hous

10、ing, plastic, etc.產(chǎn)品型號(hào)及名稱product model and name具體產(chǎn)品的型號(hào)及名稱the model and name of the failure product產(chǎn)品料號(hào) part#問題產(chǎn)品批號(hào)product lot no.關(guān)鍵部件型號(hào)及名 稱key part modeland name如：電池的關(guān)鍵部件是電芯example : cell is the key part of battery關(guān)鍵部件料號(hào)key part part#關(guān)鍵部件批號(hào)key part lot no.問題產(chǎn)品數(shù)量defective qty分選出在各環(huán)節(jié)產(chǎn)生不良產(chǎn)品的數(shù)量quantity

11、of defective product found fromsorting activities at each process stage問題嚴(yán)重程度problem severity嚴(yán)重程度根據(jù)各事業(yè)部文件中定義的客戶抱怨等級(jí)(如：重大、嚴(yán)重、一般、輕 微) problem severity can be defined according to the document of each group/division, e.g. significant, major, general, minor.d0、d1主題 subject抱怨的主要內(nèi)容，一句話概述main content of th

12、e complaint describe as asubject接收日期 datereceived抱怨接受到的時(shí)間 the time when accepted the complaint.先鋒 pioneer一般為主管階層，監(jiān)督小組的進(jìn)度，支援及對(duì)決策決定權(quán)力。the person oftencomes from the management in general, responsible for supervising,supporting and decision-making in the team work.組長(zhǎng)teamleader領(lǐng)導(dǎo)小組成員按計(jì)劃完成小組各項(xiàng)活動(dòng)lead the

13、members to complete eachactivity according to the action plan.成員 teammembers各部門相關(guān)人員，如：pe, qa, me, 等相關(guān)人員 relevant personnel of eachdept., e.g. pe, qa, qe, me, etc.d2問題描述problemdescription陳述接受到抱怨的具體內(nèi)容，可插入附件、圖片等相關(guān)信息 describe the contentof this complaint, and insert relevant information such as attachme

14、nts, pictures,etc.責(zé)任人responsible:編制此份報(bào)告者name of individual responsible for establishing this report完成日期completion date:問題描述填寫完成時(shí)間the date when the problem description filled outd3應(yīng)急措施containmentaction(s)描述接受到客戶抱怨所采取的應(yīng)急措施，含對(duì)在制品，運(yùn)輸途中，倉(cāng)儲(chǔ)，顧客工廠等地方采取的措施(24小時(shí)內(nèi)完成)describe actions after receiving customercom

15、plaints, it contains the actions taken on products on-line, in-delivery,storage and customer factory, etc.(completed within 24 hours)責(zé)任人制 te 應(yīng)急措施的責(zé)任人name of individual responsible for establishingresponsible:emergency action完成日期completion date:應(yīng)急措施的完成時(shí)間 the completion date of containment actionsd4根本

16、原因 rootcause(s).從發(fā)生原因、流出原因、流出而未檢測(cè)出等方面進(jìn)行詳細(xì)的分析，可插入分析圖、數(shù)據(jù)、圖片等進(jìn)行說明(7天內(nèi)完成)use this section to provide a detailedexplanation/results of the root cause analysis including occurred reason,escape reason, escape but not detected reason. insert analysis chart, data,pictures to demonstrate.(completed within 7 d

17、ays).責(zé)任人responsible:分析原因責(zé)任人name of individual responsible for root cause analysis完成日期completion date:根本原因分析完成時(shí)間the completion date of root cause analysisd5糾正措施permanent correctiveaction(s)描述詳細(xì)的糾正措施計(jì)劃，跟進(jìn)計(jì)劃執(zhí)行情況并提供相應(yīng)的證據(jù)(含：圖片、數(shù)據(jù)、圖表、測(cè)試報(bào)告等)(14 天內(nèi)完成) use this section to provide a detailedexplanation of the

18、 corrective action plan, follow up the implementation of plan and provide relevant evidences (pictures, data, charts, inspection reports, etc). (completed within 14 days)責(zé)任人responsible:措施執(zhí)行人 name of individual responsible for implementing the action.完成日期completion date:措施完成時(shí)間 the completion date of

19、actionsd6效果驗(yàn)證effectivenessverification提供相關(guān)的證據(jù)顯示問題已得到改善，如：圖片、文件、數(shù)據(jù)等(14天內(nèi)完成)provide relevant evidences to prove the problem has been improved, e.g.pictures, documents, data, etc.(completed within 14 days)責(zé)任人responsible:驗(yàn)證人 name of individual responsible for verifying the effectiveness完成日期completion da

20、te:驗(yàn)證完成時(shí)間the completion date of verificationd7防止再發(fā)生actions to preventrecurrence證明通過改善可以防止類似問題的發(fā)生或?qū)⒋烁纳菩袆?dòng)拓展于類似的過程以防止 再發(fā)或標(biāo)準(zhǔn)化于我們現(xiàn)行的過程，(如：控制計(jì)劃，形成文件，設(shè)備、夾具改造 等)use this section to provide improvement evidence to prevent complaints recurrence; or transform preventive actions into process or standardize our current process to avoid recurrence. (control plans, documents, equipment/jig updates, etc.)責(zé)任人responsible:預(yù)防措施制te 和執(zhí)仃者name of individual responsib