實(shí)用英語之電話英語：幫你學(xué)電話英語

1、實(shí)用英語之 英語：幫你學(xué) 英語Using the TelephoneMaking telephone calls is an important part a secretary''s work. When Mr Shelli wants to speak to someone on the telephone, Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call f

2、or him.MR SHELLI: I''d like to speak to Mr Kola of the National Bank, would you get him on the phone,please?MARIA: Certainly, I''ll do it at once, Mr Shelli. (TO HERSELF) Now what''s Mr Kola''s number? Ah,here it is . five, three, zero,double six. (LIFTS PHONE)ROSE: S

3、witchboard, can I help you?MARIA: Good morning, Rose. Maria here.Could I have an outside line,please?Good morning, Rose. Maria here.Could I have an outside line,please?ROSE: Oh, hello, Maria. Hold the line a moment.(DIALLING)There you are, you''ve an outside line now, you can hear the dialli

4、ng tone.MARIA: Thank you. (TO HERSELF) Five, three, zero, six, six.(RINGING)Thank you. (TO HERSELF) Five, three, zero, six, six. (RINGING)2ND OPERATOR: National Bank.Good morning,can I help you?MARIA: Good morning, would you put me through to Mr Kola please?Good morning, would you put me through to

5、Mr Kola please?2ND OPERATOR: MR Kola? Certainly. Who''s calling him?MARIA:Mr Shelli of Modern Office Limited would like to speak to him.2ND OPERATOR: Thank you. Hold the line, please. (PHONE)MR KOLA: Kola speaking.2ND OPERATOR: Good morning, Mr Kola. I have a call for you from Mr Shelli of M

6、odern Office Limited.MARIA: Mr Kola?Mr Kola?MR KOLA: Kola speaking.MARIA:Oh, good morning, Mr Kola. Mr Shelli is calling you. Would you hold the line a moment please. I''ll hand you over. Mr Shelli?MR SHELLI: Yes?Yes?MARIA: Mr Kola''s on the line now, Mr Shelli. Will you take it in h

7、ere please?Mr Kola''s on the line now, Mr Shelli. Will you take it in here please?MR SHELLI:Thank you Maria. Hello, is that Mr Kola?MR KOLA: Good morning, Mr Shelli.MR SHELLI: Ah, good morning, Mr Kola, how are you?Ah, good morning, Mr Kola, how are you?MR KOLA: Fine, thanks, and you?MR SHEL

8、LI: Very well, thank you.Very well, thank you.MR KOLA: I''m glad to hear it. Well, what can I do for you, Mr Shelli?MR SHELLI: Well, I''m going to Europe next week and I''d like some travellers cheques. 7,000 dollars say.Well, I''m going to Europe next week and I'

9、'd like some travellers cheques. 7,000 dollars say.MR KOLA: 7,000 dollars. Yes certainly I can fix that for you.So you''re going to Europe, are you?注釋：switchboard 交換機(jī)、總機(jī)an outside line 外線dialling tone 的撥號音travellers''cheques 旅行支票to fix 辦理、解決to book a call 預(yù)約 international operato

10、r國際 話務(wù)員a personal call 受話人直接通話的 MR KOLA: Thank you, Operator, put him through, please.Word是學(xué)生和職場人士最常用的一款辦公軟件之一，99.99% 的人知道它，但其實(shí)，這個(gè)軟件背后，還有一大批隱藏技能你不知道。掌握他們，你將開啟新世界的大門。Tab+Enter,在編過號以后，會自動(dòng)編號段落Ctrl + D 調(diào)出字體欄，配合 Tab+Enter 全鍵盤操作吧Ctrl + L 左對齊， Ctrl + R 右對齊， Ctrl + E 居中Ctrl + F 查找，Ctrl + H 替換。然后關(guān)于替換，里面又大有學(xué)問！有時(shí)候Word文檔中有許多多余的空行需要?jiǎng)h除，這個(gè)時(shí)候我們可以完全可以用查找替換來輕松解決。翻開 編輯菜單中的 替換對話框，把光標(biāo)定位在 查找內(nèi)容輸入框中，單擊 高級按鈕，選