英語(yǔ)電話場(chǎng)景對(duì)話

1、英語(yǔ)電話場(chǎng)景對(duì)話。*可直接轉(zhuǎn)接的電話。Good morning, computer name, Sherry speaking，May I help you?Could I speak to Mr/Mrs sb please?/Can I talk to sb?May I ask/have who is calling please？ May I have your name please?My name is name and surname.Mr/Mrs surname, hold on please. I will put/am putting you through right now

2、. /I will get her/him for you. /I will switch you over to Mr/Mrs surname. /I am sorry，but the number is engaged ./but the line is busying. Could you leave a massage or call back later?Could you ask him/her to call me back? /Please have her return my call?/Please tell him/her to phone XXXXX(tp /Would

3、 you mind to leave your phone number please?I beg you pardon . /Can you repeat again, please? /Excuse me./Would you speak more slowly?/Could you speak up a little?/Would you speak more clearly/Would you explain more for me? Repeat the means.Thank you very muchYou are welcome./Not at all . *沒(méi)有明確接聽(tīng)對(duì)象W

4、ho/Which company would you like to speak to?I am sorry .I forgot it./ I don not know./ I just want to rent office/other things.What can I do for you? I want to rent office.May I have your name please.I see, hold on please. I will put you through right now.*打錯(cuò)電話Good morning, computer name, May I help

5、 you?Could I speak to Mr/Mrs sb please?/Can I talk to sb?I am sorry, I am afraid you have got the wrong number. /What number did you dial? /I am sorry, but there is nobody here by this name./ Is this XXX company./Is this XXXXX(Telephone numberNo, this is 6563XXXX*不可直接轉(zhuǎn)接電話（如虛擬客戶、外出客戶）Good morning, co

6、mputer name, Sherry speaking，May I help you?Could I speak to Mr/Mrs sb please?/Can I talk to sb?/Is this XXX company?I am sorry, she/he is out right now./she/he is not here right now./she/he in a meeting now./she/he is on a business trip/she/he is have lunch right now. she/he is calling ./she/he is

7、not in the office ./Would you like leave a massage ?May I have your phone number?/May I have your name please?1. 區(qū)域號(hào)碼是 area code2. 電話號(hào)碼的念法： 02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four.* 0 可念成 oh 或 zero* 22 可念成 two-two 或 double two2. 1. Would you speak more slowly? 你能再說(shuō)慢一點(diǎn)嗎？

8、 2. Could you speak up a little? 你能在大聲一點(diǎn)嗎？（speak up 大聲說(shuō)=speak out） 3. Would you speak more clearly? 你能再說(shuō)清楚一點(diǎn)嗎？ 4. Would you explain more for me? 可以為我解釋一遍嗎？ 5. Please speak a little louder. 請(qǐng)講大聲一點(diǎn)。6. Would you slow down, please?清說(shuō)慢一點(diǎn)好嗎？ 3. Ill put you through right now. 我現(xiàn)在就幫你轉(zhuǎn)接過(guò)去。 Ill connect you wi

9、th the department you want. Hold on for a minute. 我將電話轉(zhuǎn)到您需要的部門(mén)。請(qǐng)稍后。 Ill switch you over to Mr. Clark. 我將您的電話轉(zhuǎn)給克拉克先生。 Im sorry but the number is engaged. Well call you if connected1、打錯(cuò)電話： 1. Im sorry I have the wrong number. 抱歉我打錯(cuò)電話了。 2. Is this 02-2718-5398? 這里是02-2718-5398嗎？ 3. Sorry to have bother

10、ed you. 很抱歉打擾你了。 4. Im sorry. I think I must have dialed the wrong number. 很抱歉。我想我一定是打錯(cuò)電話了。 5. Could I check the number? Is it 2211-334? 我可以核對(duì)一下電話號(hào)碼嗎？是不是2211-3344？ 解析：1. 打錯(cuò)電話通常用have the wrong number 表示。 2. 區(qū)域號(hào)碼是 area code。 3.電話號(hào)碼的念法：02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-fo

11、ur. 0 可念成 oh 或 zero，22 可念成 two-two 或 double two。 2、要求轉(zhuǎn)分機(jī)： 1. May I have extension two-one-one? 可以幫我轉(zhuǎn)分機(jī)211嗎？ 2. Can I have extension two-one-one, please? 能幫我轉(zhuǎn)分機(jī)211嗎？ 3. May I speak to David, extension tow-one-one? 我可以找211分機(jī)的大衛(wèi)嗎？ 4. Extension two-one-one, please. 請(qǐng)轉(zhuǎn)211。 5. Please connect me with exten

12、sion two-one-one. 請(qǐng)幫我轉(zhuǎn)分機(jī)211。 6. Could you put me through to the personnel department, please? 請(qǐng)幫我接人事部好嗎？ 一、要找的人不在 a: hello, this is carol. may i speak to miss chen? b: yes, one moment please. ill get her for you. a: thank you. b: im sorry, shes not at her room right now. a: oh, ill call her again. 翻

13、譯 a:喂，我是卡羅，可以請(qǐng)陳小姐聽(tīng)電話嗎？ b:好，請(qǐng)等一下，我為你轉(zhuǎn)接。 a:謝謝。 b:對(duì)不起，她現(xiàn)在不在。 a:那我在打給她。 二、自我介紹時(shí)，請(qǐng)注意： 1. hello等于是中文的“喂”，隨時(shí)隨地可用。 2.打電話先行自我介紹是一種禮貌。電話中最常用 this is的形態(tài)而不是 here is或i am,這是打電話需要注意的。 3. may i speak to也可以換成是 can i speak to請(qǐng)聽(tīng)電話。 三、抱歉這么晚打來(lái)的說(shuō)法： 1. Im sorry to call you so late.對(duì)不起這么晚打電話來(lái)。 2. I hope I didnt catch you

14、at a bad time.抱歉這種時(shí)候找你。（含有希望沒(méi)有打擾到你的意思）3. I hope I didnt wake you up so early.我希望這么早沒(méi)有吵到你。 4. Im sorry to call you so early.對(duì)不起這么早打電話來(lái)。 5. Im sorry to bother you at this hour.很抱歉在這時(shí)打擾你。 四、有急事時(shí)的表達(dá)方法： 1. Its urgent. Could I have her mobilephone number?2. Could you tell me where I can reach her?3. This

15、is an emergency. I need to get in contact with him right now.翻譯：1.我有急事，可不可以告訴我她的手機(jī)號(hào)碼？ 2.能不能告訴我在哪里可以找到她？ 3.我有急事，需要馬上跟他聯(lián)絡(luò)。 五、對(duì)方不在的說(shuō)法： 1. Its nothing important.沒(méi)什么重要事。 2. Its nothing urgent. Thank you ,good-bye.沒(méi)什么要緊事，謝謝您，再見(jiàn)。 3. Ill call her again.我會(huì)再打給她。 4. Ill call back later.我稍后會(huì)再打來(lái)。 5. Please ask M

16、iss Chen to call me back.請(qǐng)陳小姐給我回電話。 6. Could you tell her to call Carol as soon as possible?能不能請(qǐng)她盡快打電話給卡洛？ 7. Ask her to call Carol at home after seven, please.麻煩她在七點(diǎn)后打電話到卡洛家。 8. Can I leave a message?我可以留言嗎？ 9. Please have her return my call.請(qǐng)她回電話給我。 10. Could you ask him to to call me back?可以請(qǐng)他給我回

17、電話嗎？ 11. Please tell her Carol called.請(qǐng)告訴她卡洛找她。 12. Let me call back later again. Thank you.我稍后再打電話來(lái)。謝謝你。 13. Please tell him to phone 2233-4455.請(qǐng)他給2233-4455回電話。 六、電話答錄機(jī) This is a recording. Im not at home now. Please leave a message after the beep. Thank you.這是電話答錄機(jī)。我現(xiàn)在不在家，請(qǐng)?jiān)趩舻囊宦曋箝_(kāi)始留言。謝謝！ 七、打錯(cuò)電話 1

18、. Im sorry I have the wrong number. 2. Is this 02-2718-5398? 3. Sorry to have bothered you. 4. Im sorry. I think I must have dialed the wrong number. 5. Could I check the number? Is it 2211-3344 翻譯&解析reply 1.抱歉我打錯(cuò)電話了。（打錯(cuò)電話通常用：have the wrong number表示） 2.這里是02-2718-5398嗎？ 3.很抱歉打擾你了。 4.很抱歉。我想我一定是打錯(cuò)電話了。

19、 5.我可以核對(duì)一下電話號(hào)碼嗎？是不是2211-3344？ 解析： 1.區(qū)域號(hào)碼是 area code 2.電話號(hào)碼的念法：4. 02-2211-3224念成：area code zero-two, two-two-one-one-three-two-two-four.* 0可念成 oh或 zero* 22可念成 two-two或 double twoA: Hello! Is this Commercial Information Consultance Company?/喂，請(qǐng)問(wèn)是“商業(yè)信息咨詢公司”嗎？B: Yes, CIC. May I ask who is calling?/是的，CI

20、C公司。請(qǐng)問(wèn)您是哪位？A: This is Lisa Wang, International Trade Group./我是王莉莎，是“國(guó)際貿(mào)易集團(tuán)公司”的。B: What can I do for you, Miss Wang?/有什么事嗎，王小姐？A: Id like you to give me some information about an American company. Its name is Johnson International Fastfood Co.Limited./我希望你們提供一些一家美國(guó)公司的消息。公司名稱是“約翰遜國(guó)際快餐有限公司”。B: Could yo

21、u repeat the name of the company, please?/可以再說(shuō)一遍該公司的名稱嗎？A: Johnson International Fastfod Co.Limited./“約翰遜國(guó)際快餐有限公司”。B: Just a moment, please. Let me check about it on our computer./請(qǐng)稍等。讓我在電腦里查一下。A: Thank you./謝謝。B: We do have the company listed in our information system, Miss Wang. What information a

22、re you interested in?/我們的信息系統(tǒng)中有該公司的情況，王小姐。你想知道些什么？A: The more detailed, the better./越詳細(xì)越好。B: When do you need it, Miss Wang./什么時(shí)候要用？A: As soon as possible./越快越好。B: Can you tell me your fax number? Ill fax you the information as its printed out./你能告訴我你的傳真號(hào)碼嗎？當(dāng)把信息打印出來(lái)后，我會(huì)傳真給你的。A: Thats a good idea. Ou

23、r fax number is 63590158./好主意。我們的傳真號(hào)碼為63590158.B: All right. Youll have it soon./好的。你要的信息不久就會(huì)收到。A: Thank you very much./真是太感謝你了。B: My pleasure./不用客氣。OFFICE ASSISTANT: Good morning. Odyssey Promotions. How may I help you?辦公室文員: 早上好。這里是奧德賽企劃公司。我能為您提供什么幫助嗎？NICK: Hello, this is Nick Delwin from Communic

24、on. Could I speak to Helen Turner, please?尼克: 你好，我是國(guó)際通訊公司的尼克戴爾文。可以幫我轉(zhuǎn)接海倫特納嗎？OFFICE ASSISTANT: Just a moment, please. 辦公室文員: 請(qǐng)稍等。OFFICE ASSISTANT: I have Nick Delwin on the line for you. 辦公室文員: 有個(gè)叫尼克戴爾文的人打來(lái)電話要找你。HELEN: Thank you. Hi, Nick. Nice to hear from you. Hows the English weather?A: Stone Corp

25、. Hi, Mary speaking. 隱四通公司, 您好，我是Mary。B: Hello, Id like to speak to Mr. Hunter, please. 你好，我想找Hunter先生。A: May I ask who is calling, please? 請(qǐng)問(wèn)您是哪位？B: My name is Herbert Wood of IBM Computer Company. 我是IBM電腦公司的Herbert Wood.A: Thank you, Mr. Wood. One moment, please (into PBX Mr. Hunter, Mr. Wood of I

26、BM Computer Company is on the line. 謝謝，Wood先生，請(qǐng)稍等。（打內(nèi)線電話）Hunter先生，IBM電腦公司的Wood先生找您。C: Can you find out what he wants? 你可以問(wèn)他有什么事嗎？A: Yes, Mr. Hunter. (to caller Im sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak to him about.

27、好的，Hunter先生。（對(duì)來(lái)電者說(shuō)）對(duì)不起Wood先生，讓您久等了。Hunter先生現(xiàn)在非常忙，他想知道你有什么事對(duì)他說(shuō)。B: Yes, I want to buy some computer software and talk about developing some other software. I dont know whether he is interested in that or not? 是的，我想買(mǎi)一些計(jì)算機(jī)軟件，另外再談一談開(kāi)發(fā)一些其它的軟件。我不知道他是否有興趣。A: I see. Thank you very much, Mr. Wood. Would you wait a moment, please? (to PBX Mr Hunter, Mr. Wood wants to buy some computer software.我明白了，非常感謝，Wood先生。請(qǐng)你等一下好嗎？（打內(nèi)線電話）Hunter先生，Wood先生想買(mǎi)一些計(jì)算機(jī)軟件。C: I see. Put h