商務(wù)英語-電話用語

1、電話預(yù)約A: Stone Corp. Hi, Mary speaking.隱四通公司, 您好，我是Mary。B: Hello, Id like to speak to Mr. Hunter, please.你好，我想找Hunter先生。A: May I ask who is calling, please?請(qǐng)問您是哪位？B: My name is Herbert Wood of IBM Computer Company.我是IBM電腦公司的Herbert Wood.A: Thank you, Mr. Wood. One moment, please (into PBX) Mr. Hunter,

2、 Mr. Wood of IBM Computer Company is on the line.謝謝，Wood先生，請(qǐng)稍等。（打內(nèi)線電話）Hunter先生，IBM電腦公司的Wood先生找您。C: Can you find out what he wants?你可以問他有什么事嗎？A: Yes, Mr. Hunter. (to caller) Im sorry to have kept you waiting, Mr. Wood. Mr. Hunter is rather busy right now and would like to know what you wish to speak

3、to him about.好的，Hunter先生。（對(duì)來電者說）對(duì)不起Wood先生，讓您久等了。Hunter先生現(xiàn)在非常忙，他想知道你有什么事對(duì)他說。B: Yes, I want to buy some computer software and talk about developing some other software. I dont know whether he is interested in that or not?是的，我想買一些計(jì)算機(jī)軟件，另外再談一談開發(fā)一些其它的軟件。我不知道他是否有興趣。A: I see. Thank you very much, Mr. Wood.

4、 Would you wait a moment, please? (to PBX) Mr Hunter, Mr. Wood wants to buy some computer software.我明白了，非常感謝，Wood先生。請(qǐng)你等一下好嗎？（打內(nèi)線電話）Hunter先生，Wood先生想買一些計(jì)算機(jī)軟件。C: I see. Put him on line two.好的，請(qǐng)轉(zhuǎn)到2號(hào)線。A: Yes, Mr. Hunter. (To caller) Mr. Wood, Im very sorry to have kept you waiting. Ill put you through to

5、 Mr. Hunter.好的，Hunter先生。（對(duì)來電者）Wood先生，不好意思讓你久等了，我把你的電話接給Hunter先生。A: Good afternoon, Sales Department. May I help you?下午好，銷售部，我能幫你什么忙嗎？B: Could I speak to Mr. Bush, please?可以和Bush先生說話嗎？A: Ill see if he is available. Who shall I say is calling, please?我要看一看他是否在。請(qǐng)問我得告訴他誰打來的？B: John Smith.A: Hold the lin

6、e, please. Mr. Bush is in a meeting with the Managing Director at the moment, Im afraid. Can I help you?請(qǐng)別掛機(jī)，Bush先生正在和總經(jīng)理開會(huì)，我可以幫你忙嗎？B: Well, I want to discuss with him the new contract we signed last week.好的，我想跟他討論一下我們上星期簽訂的合同。A: I dont think the meeting will go on much longer. Shall I ask him to ca

7、ll you when he is free?我想會(huì)議不會(huì)開得太久，我讓他有空給你打電話，好嗎？B: Yes, that would be easiest.是的，那樣最好了。A: Could I have your name again, please?請(qǐng)?jiān)僖淮胃嬖V我你的姓名，好嗎？B: Yes. Its John Smith.好的，我叫John Smith。A: And the number? 電話號(hào)碼呢？B:: OK. Youll be hearing from Mr. Bush later in the morning then, Mr. Smith

8、.好的，Smith先生，早上晚些時(shí)候，你會(huì)收到Bush先生的電話。B: Thank you for your help. Good-bye. 謝謝你的幫助，再見。A: You are welcome. Good-bye. 別客氣，再見。商務(wù)英語中經(jīng)常會(huì)碰到與老外打電話交流的情況，突發(fā)狀況也是五花八門，你準(zhǔn)備好應(yīng)急方法了嗎？遇到下面這十五突發(fā)狀況你會(huì)如何做到不慌張不失禮呢？情況一：打電話的人要找的人不在， 問對(duì)方是否要留言 Can I talk to Mark？ （我可以跟 Mark 講話嗎？） He is out on his lunch break r

9、ight now. Would you like to leave a message？ 他出去吃午飯了， 你要留言嗎？ He is not available right now. Can I take a message？ 他不在， 我可以幫你傳話嗎？情況二：打電話的人要找的人不在， 愿意接受對(duì)方的留言 Can I leave a message？ 我可以留個(gè)話？ Yes. Go ahead, please. 可以， 請(qǐng)繼續(xù)。 Of course. Hold on for just a second so I can grab a pen

10、and paper. 當(dāng)然， 稍等一下讓我拿個(gè)紙筆。 Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 當(dāng)然， 如果你可以等我一下下， 讓我找張紙寫下來。情況三：打電話的人找的是你自己 Is Daisy there？ （Daisy 在嗎？） This is she. 我就是。 （注： 男的用 This is he.） Youre speaking/talking to her. 你正在跟她說話。（注：男的用Youre s

11、peaking/talking to him.） This is Daisy. 我就是 Daisy. Thats me. 我就是。情況四：對(duì)方打錯(cuò)電話 Can I speak to Alexander Walker？ 我可以和 Alexander Walker 說話嗎？ Alexander Walker？ Im sorry, but theres nobody here by this name. Alexander Walker？ 抱歉， 這里沒這個(gè)人。 Im sorry. Im afraid youve got the wrong numb

12、er. 抱歉， 恐怕你打錯(cuò)電話了。 What number did you dial？ 你打幾號(hào)？情況五：打電話的人要找的人是別人， 請(qǐng)對(duì)方稍等 Is Brandon there？ Brandon 在嗎？ Yes, he is. One moment, please. 他在。請(qǐng)稍等。 Hold, please. 請(qǐng)稍等。 Hold on, please. 請(qǐng)稍等。 Let me see if hes here. Hang on. OK？ 我看看他在不在。等一下， 好嗎？情況六：接受對(duì)方留言時(shí)聽不清楚， 希望對(duì)方重復(fù) When he comes back, can you have him call me at (206) 5551212？ 他回來后， 能不能讓他打 （206） 5551212 這個(gè)號(hào)碼給我？ Can you repeat again, please？ 能不能請(qǐng)你再重復(fù)一次？ (Say) Again, please？ 再說一次好嗎？ Pardon？ 抱歉。（請(qǐng)?jiān)僬f一次） Come again, please？ 再說一次好嗎？ Im sorry？