西餐服務(wù)員的英語培訓(xùn)(共13頁)

1、精選優(yōu)質(zhì)文檔-傾情為你奉上1、早上好（午安、晚安）Good morning.(afternoon evening)2、您好How are you? How do you do?3、再見，歡迎下次再來！Good-bye! Come again next time, you are Welcome.4、慢走，感謝您的光臨。Mind your step and thank you for coming.5、請(qǐng)稍等。Please wait a moment. Just a moment. Just a minute.6、請(qǐng)?jiān)?。Excuse me.7、對(duì)不起，讓您久等了。Sorry to have k

2、ept you waiting so long.8、請(qǐng)問您有幾位？For how many?9、請(qǐng)跟我來，請(qǐng)這邊走。Come with me, please. Follow me, please.10、請(qǐng)問您貴姓？May I have your fist name?11、請(qǐng)問您喝什么茶？What kinds of tea ？ Would you like to drink?12 、請(qǐng)稍候，我們馬上給您安排。Just a moment, please. We will arrange, it for you right away.13、請(qǐng)問您有預(yù)訂嗎？Do you have a reservat

3、ion?14、您看坐在這里可以嗎？Would you mind sitting here?15、祝您旅途愉快！Have a pleasant journey!16、對(duì)不起，那邊的桌子已給預(yù)訂了。Im sorry that table is already reserved.17、不用謝，很樂意為您服務(wù)。Not at all, Im glad to serve you.18、這是，請(qǐng)問現(xiàn)在可以了嗎？Here is menu, Are you ready to order mow?19、您想吃中餐還是西餐。Would you like to have Chinese food or Europea

4、n food?20、今天的特別介紹是粉蒸甲魚和蒜茸開邊大蝦。The recommendation of the day is.21、我們有葡萄酒、白酒、啤酒和各式軟飲料。We have got port, white wine beer and different kinds of soft beverages.22、請(qǐng)問您想喝點(diǎn)什么。What would you like to drink, please?23、請(qǐng)問需要加冰塊嗎？Do you need any ice-blocks, please?24、請(qǐng)問需要冷飲還是熱飲。Would you like to have a cold-dri

5、nks or hot drinks?25、請(qǐng)用茶。Have a cup of tea, please!26、請(qǐng)用香巾。Have a piece of napkin, please!27、我們的菜式有廣東風(fēng)味、北京風(fēng)味、四川風(fēng)味，您喜歡哪一種？We provide Cantonese Beijing Sichuan foods which style do you like.28、祝您午餐（晚餐）愉快！Please enjoy your lunch (dinner)!29、打攏了，請(qǐng)問現(xiàn)在可以上菜嗎？Im sorry to disturb you. Shall I bring in your f

6、ood now?30、對(duì)不起，我能把這個(gè)盤子撤走嗎？Im sorry, Can I take this plate away?31、對(duì)不起，我把它換成小盤子好嗎？Im sorry, May I have it changed the small plate?32、您想試一下本地的特色嗎？Would you like to try local specialty?33、請(qǐng)問您喝什么茶？What kinds of tea would you like to drink?34、您先來杯啤酒好嗎？Would you like to start with a glass of beer?35、如果您感時(shí)

7、間的話，我給您安排一些快餐好嗎？If youre hurry Iill arrange some fast foods for you-Can I arrange a snack for you if time is pressing for you.36、對(duì)不起，這個(gè)品種剛剛售完。Im sorry, the variety is just out of stood(there aret any left)37、對(duì)不起，您是否介意與那位先生同坐一桌？Im sorry, would you mind sitting the table with that gentleman.38、對(duì)不起，現(xiàn)在已

8、經(jīng)客滿了。Im sorry the restaurant is full now.39、對(duì)不起，現(xiàn)在已經(jīng)沒有廳房了。Im sorry the banqueting hall is full now.40、如果您不介意，坐在那邊角落里好嗎？Would you mind sitting over there in the corner.41、如果您愿意，可以先到大堂休息一下，一有空位我馬上通告您。You may have a rest in the lounge if you like.42、我們的早餐券包括一碗稀飯、二籠包子、一碟小菜。Our breakfast coupon includes

9、a bowl of rice gruel two portions of steamed stuffed buns and a plate of dish.43、很抱歉，我們立即采取措施，使您滿意。Im sorry weill take measures at once Be satisfied you.44、先生您喜歡用筷子還是刀叉。Would you like to use chopsticks or knife and forks, sir?45、服務(wù)員我想買單。Waiter I want to pay my bill.46、請(qǐng)給我一杯可樂。Please give me a can of

10、 coca-cola.47、請(qǐng)問衛(wèi)生間在哪里？Where is the toilet?48、先生（女士）這是您的帳單嗎？Here is your bill, sir (lady)?49、一共是128元，請(qǐng)問您付現(xiàn)金還是信用卡？The total amount is 128 Yuan, Do you pay the bill by cash , o credit card?50、我們這兒不收小費(fèi)，但是我仍很感謝您。We dont accept tips But Im very grateful to you.51、請(qǐng)稍等，我馬上來收拾。Just a moment, please Im clear

11、 it right away.52、小姐，我想訂一個(gè)明晚的廳房。Miss I want to reserve a banqueting hall for tomorrow evening.53、請(qǐng)問需要大廳房還是小廳房？Do you need a big banqueting hall or small one?54、服務(wù)員，您們的早餐都有什么？Waiter, what has your breakfast got?55、我們的早餐主要供應(yīng)粵式早茶。Our breakfast supply Cantonese early morning cup of tea.56、先生請(qǐng)問您的牛肉要幾份熟的？

12、How would you like your beef? Rare, medium or well-done, sir?57、先生您的菜已經(jīng)上齊了。Your dish is all here, sir.58、還要點(diǎn)水果和甜品嗎？Would you like fruit and dessert, else?59、對(duì)不起，我到廚房給您催一下。Sorry, I tell the cooker to hurry.60、哦！很抱歉這個(gè)菜的烹飪時(shí)間較長。Oh, very sorry, It takes quite some time for this dish to prepare.61、小姐，我想要一

13、個(gè)二人的餐桌。Lady I want to reserve a table for two.62、請(qǐng)問需要主食嗎？Do you need any staple food?63、請(qǐng)問您對(duì)今天的菜肴有何意見？What do your opinion of todays order?64、對(duì)不起，我們這沒有生力啤酒。Sorry, we havent San Miguel beer.65、您試一下百威啤酒好嗎？Would you like to try Budweiser beer?66、當(dāng)然可以。of course.67、謝謝您提出的寶貴意見。Thanks for your precious opi

14、nions.68、我們將努力改進(jìn)。Weill try our best to improve.69、對(duì)不起，那是整瓶賣的。Sorry, Its sold by the bottle.70、請(qǐng)問您對(duì)菜肴有什么特殊要求嗎？Anything special youd like to have on the menu?71、這是發(fā)票和找頭，請(qǐng)收好。Heres the receipt and change, keep it, please.72、好的，我一定盡快給您做好。All right , Iill have it for you as soon as possible.73、隆中是我們襄樊的名勝古

15、跡。LongZhong is a place of historical interest in our XF.74、好的，我去拿來。Ok, Iill get it for you.75、我們這有清茶、菊花茶、八寶茶。We have green tea, chrysanthemurn tea eight treasures tea.76、先生，傣式烤牛肉很不錯(cuò)，我建議您們點(diǎn)一個(gè)。Sir, Roast beef in “Thailand” style is very good. I suggest you to order one.77、請(qǐng)問土豆做咸泥、烤的還是煮的？Is the potato

16、roast or boiled?78、先生，有什么需要我?guī)兔Φ膯?？What can I do for you, sir?79、先生，請(qǐng)問您是找人嗎？Are you come to see anyone, sir?80、小姐，請(qǐng)問您們的在哪里？Where are your bars, lady?81、哦，在大堂，我?guī)ズ脝?？Oh At the lobby, Shall I show you to go?82、先生，請(qǐng)問是用餐嗎？Will you have dinner, sir?83、這瓶酒多少錢？How much is this bottle?84、這瓶葡萄酒每瓶98元。The wine i

17、s 98 Yuan a bottle.85、不要了，謝謝。No thanks.86、對(duì)不起，請(qǐng)?jiān)僦貜?fù)一遍。I beg your pardon?87、服務(wù)員，您會(huì)講英語嗎？Can you speak English, waiter?88、會(huì)一點(diǎn)點(diǎn)。Yes, a little.89、我可以簽單嗎？May I sign the bill?90、哦，很抱歉，請(qǐng)付現(xiàn)款。Oh Im sorry, cash only please.91、請(qǐng)告訴我您的房間號(hào)碼。Can you tell me your room number?92、我是1002房，給我送一份牛肉粒，蔥花炒飯。The room is 1002

18、give me a portion of fried rice with beef.93、好的，我們馬上送到您的房間。All right well send it to your room right away.94、我們的蔬菜有土豆、窩筍、黃瓜、大白菜、姜豆等等。Our vegetables have potato, lettuce cucumber, Peking cabbage, string bean.95、海鮮類有基圍蝦、毛蟹、帶子、桂花魚等等。The various sea-food have prawn, shrimp scallop perch.96、主食類有水餃、湯面、炒面、

19、炒飯等等。The staple food has boil dumplings, noodles in soup, fried noodles, fried rice.97、先生（女士）這個(gè)水果盤是我們餐廳奉送的，祝您午餐愉快。This fruit plate is offered as a gift in our Restaurant. Please enjoy you lunch.常用語1. Do you like to go out eating?想不想出去吃呢?有次我問老美出去吃東西怎么說, 他回答說一般出去吃飯, 他們只說 go to eat , go out eating 或是 e

20、at out 而不會(huì)說 go to dinner, go for lunch, 也就是不需要特地說中餐或是晚餐. 所以后來老美問我剛?cè)ツ牧? 我應(yīng)該要說 I just went out eating, 而不會(huì)說 I just went to dinner. 小細(xì)節(jié)多注意, 你的英文會(huì)更棒.如果要強(qiáng)調(diào)是去吃午餐或晚餐的話, 一般就直接說 lunch 或是 dinner. 例如人家問你, Where did you go? 你就可以答說 lunch.2. There is a Deli over there, do you like it?那里有一家 Deli (餐廳), 你喜不喜歡呢?美國的餐廳

21、可分很多種, Restaurant 是一般的通稱, 另外常用到的有 Deli : 供應(yīng)三明治, 沙拉這種現(xiàn)成的, 不需再經(jīng)過烹調(diào)的餐廳, 例如 SUBWAY 就可以算是 Deli. 另外還有 Grill 也隨處可見, 翻譯成烤肉餐廳, 多半是提供牛排, 漢堡熱食類的食物.Deli 這個(gè)字是 delicatessen 的簡寫, 可是現(xiàn)今在美國一般只會(huì)聽到 deli 而很少聽到 delicatessen 了!3. What do you like to drink?想要喝什么?美國餐廳的習(xí)慣, 吃飯時(shí)都會(huì)點(diǎn)一大杯飲料, 所以侍者一定會(huì)先問你 What do you like to drink. 也

22、有人會(huì)這么說, Can I get you something to drink?. 一般餐廳都會(huì)提供的有 Coke, Diet Coke, Sprite, Iced Tea, 以及 Lemonade 等. 如果什么都不要, 就說 Just water.值得注意的是, 在一般的速食店提到 drink 都是指 soft drink 而言. 但是一般人說到 have a drink 時(shí), 他們多半指的是 alcoholic, 也就是含酒精的飲料. 所以如果有人問你, Come on, have a drink with us. 他絕不是要你跟他們一起喝可樂的意思, 而是要你跟他們一起喝酒啦!4.

23、Are you ready to order or just a minute?你們準(zhǔn)備好了嗎? 還是要再等一會(huì)?通常飲料上桌之后, 大伙都還要花點(diǎn)時(shí)間研究一下, 如果侍者看你們大概都差不多了, 他就會(huì)過來問你們, Are you ready to order or just a minute? 如果是已經(jīng)準(zhǔn)備好要點(diǎn)餐了, 就直接跟她說你想吃什么, 如果大家還要再研究研究, 則可以跟侍者說 Just a minute. 或是 Wait a few more minutes. 請(qǐng)他等一下, 他會(huì)說 OK. Ill be back. (好, 那我等下再來.)5. Do you want to se

24、parate check?你們要不要分開付帳?比如說二對(duì)夫妻出去吃飯, 大家想各自付自己的, 則你們可以主動(dòng)跟侍者說 We want to separate check. 有時(shí)他們也會(huì)主動(dòng)問你, Do you want to separate check? 或是 Do you want separate checks? 這樣的話帳單就會(huì)有二張. 但有些餐廳 separate check 會(huì)多收服務(wù)費(fèi), 最好先問清楚. 如果是要一起付, 則簡單地說, together 或是 one check 就可以了.6. How do you like your steak cooked?你的牛排要幾分熟?

25、通常點(diǎn)牛排, 或是在高級(jí)一點(diǎn)的餐廳點(diǎn)牛肉漢堡, 服務(wù)生都會(huì)這樣問你, How do you like it cooked? 回答的方式, 全熟是 well done, 七分熟: medium well, 五分熟: medium, 四分熟: medium rare, 三分熟: rare. 老美有時(shí)在開玩笑時(shí)也用 bloody 來代替 rare 這個(gè)字, 聽來是不是更傳神? 所以如果各位嗜食生牛肉的話, 下次不妨試試 bloody as hell 的點(diǎn)法. 但請(qǐng)注意一下 bloody 這個(gè)字在英國英語中有點(diǎn)類似 fxxx 的意思, 所以除非有把握不然不要拿出來亂用.記得有一次我去一家蠻高級(jí)的法國餐

26、廳用餐, 結(jié)果我跟他要 well-done 的牛排, 結(jié)果煮出來的東西跟橡皮一樣難吃. 后來老美跟我解釋, 你摸摸自己頭上的各部位就知道你的牛排等一下煮出來是什么樣子, well-done 就是頭頂, 硬梆梆的, medium well 就是額頭, 稍微有點(diǎn)彈性. medium 是鼻頭, 軟軟的. rare 是下巴最柔軟的部份. 我覺得這個(gè)分法蠻實(shí)用的, 跟各位分享一下.7. How do you like you egg cooked?你的蛋要幾分熟?蛋的說法跟肉類又不一樣,不要像我剛來時(shí)聽人家這么問就自作聰明回答 Well done. 把人家給笑掉大牙. 蛋的回答方法是 1. Scramb

27、le 炒蛋 2. Sunny side up 只煎一面的荷包蛋, (這句話很有意思, 因?yàn)楹砂跋裉? 所以老美用 sunny side 來形容) 3, Sunny side down 二面都煎或是 ease over.白煮蛋的話也分二種, 一種叫 soft boil 一種叫 hard boil. 所謂的 soft boil 是指讓蛋黃的部份還有點(diǎn)液體狀, 而 hard boil 則是指整個(gè)的蛋黃都煮成固體狀的.有些店例如 Waffle House 連 hash brown 也會(huì)問 How do you like it cooked? 這個(gè)也有很多選擇, 不過一般我只會(huì)回答二種, patty

28、 (餅狀) 跟 scattered (分散狀)8. Did you burn it?你把它烤焦了嗎?記得剛來美國時(shí)烤焦了不知怎么說, 我就說 Why do you have black part on your steak, 結(jié)果人家當(dāng)然也是有聽沒有懂, 其實(shí)烤焦了很簡單, 就是 burn. 美國許多建筑物都有濃煙偵測(cè)警報(bào), 所以每次要是有人忘了什么東西在爐子里警報(bào)大作, 真是亂嚇人的. 這時(shí)如果你看到你的室友一臉無辜地站在你面前, 你就可以問他, Did you burn something?9. Can I have some more bread?能再多給我點(diǎn)面包嗎?美國餐廳中的面包吃完

29、了可以一直拿不用錢, 所以吃不飽時(shí)就盡量吃面包吧! 另外提醒一點(diǎn), 國內(nèi)說的土司面包在美國就叫 bread, 所謂的土司面包 (toast) 指的是在面包上涂上一層蒜泥或是奶油下去烤的面包才叫 toast, 就像是去 我家牛排 他們給的那種面包才叫 toast.當(dāng)初一直以為我們說的土司面包就叫 toast, 造成不少誤會(huì). 故事就是有一次我去美國接待家庭住, 早餐時(shí)媽媽問我要吃什么, 因?yàn)槲也幌胩闊┤思? 我又剛好看到桌上有土司面包, 所以我就說 toast, 結(jié)果害人家還大費(fèi)周章跑去幫我烤面包. 其實(shí)我應(yīng)該說 bread. 就不會(huì)造成別人的誤會(huì)了.10. Can you give me a

30、 doggie bag?能不能給我一個(gè)狗食袋?東西點(diǎn)太多吃不完怎么辦? 這么說就對(duì)了. 說 doggie bag 是因?yàn)椴幌Ｍ麆e人覺的你太小氣, 吃不完還要帶回家吃, 所以說是給狗吃的. 或是用 doggie box 代替 doggie bag 也可以, 因?yàn)榇蟛糠莸牟蛷d給的都是盒子而不是袋子.最后提醒一點(diǎn), 請(qǐng)不要在高級(jí)的餐廳說 doggie bag , 那是不太禮貌的, 你可以只說 Can you give me a box? 就好了.另外一種常用的講法叫 Wrap it up. 這就相當(dāng)于中文里的, 幫我打包起來的意思. 在美國的中餐館打包也很有意思, 有時(shí)候你說要打包他們還會(huì)問你要不要飯? 當(dāng)然要啦!