喜來(lái)登Sheraton酒店房務(wù)部樓層領(lǐng)班崗位職責(zé)

1、Job Summary:Resp on sible for clea nli ness and service on assig ned guest room floors duri ng shift.崗位概述：當(dāng)班時(shí)負(fù)責(zé)所分配的樓層的清潔及效勞Duties & Resp on sibilities:1. Responsible for assigned floors and guest rooms during shift2. Work closely with the Reception to ensure correct room status at all times.3. E

2、n sure highest sta ndard of clea ning in assig ned areas4. En sure guest privacy is respected whe n DND status is displayed5. Supervise tur ndow n service6. Resp on sible for strict key con trol7. In spect regularly guestroom corridors and public areas8. Report maintenance issues promptly to Engin e

3、eri ng9. En sure complia nee of Lost & Fou nd procedures10. Keep floor linen rooms neat and tidy11. Monitor productivity of the unit12. Prevent and resolve grievances13. Resolve disputes14. Discipline staff when necessary15. Check Housekeeping associate ' s grooming, personal hygiene and app

4、earanee16. Assist with the preparation of associate 's duty roster17. Facilitate multiskilling18. Assist with staff training and development19. Provide ongoing advice and support to associate 's under your supervision20. Supervise associate's performanee21. Provide one to one instruction

5、 to staff members when required22. Deliver high quality service to guests23. En sure guest n eeds and reas on able requests are met24. Seek opportunities to continually improve guest service, by reporting guest comme nts25. Take appropriate action to resolve guest complaints26. Promote the hotel and

6、 Sheraton products and services27. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests28. Adher e to the hotel' s security and emergency policies and procedures29. Log security incidents and accidents in accordanee with hotel requ

7、irements30. Adhere to hotel cleaning and maintenance programs31. Ensure a high level of cleaning is maintained in your work area32. Ensure all reporting and servicing deadlines are met on a timely basis職責(zé)義務(wù)：1. 當(dāng)班時(shí)負(fù)表所有分配的樓層和客房2. 與接待部門(mén)密切合作確保任何時(shí)間內(nèi)正確的房態(tài)3. 確保所分配的區(qū)域的高度清潔4. 確保在 請(qǐng)勿打攪'狀態(tài)下客人的隱私被維護(hù)5. 監(jiān)視夜床效

8、勞6. 負(fù)責(zé)鑰匙的嚴(yán)格控制7. 對(duì)客房的走廊和公共區(qū)域進(jìn)展常規(guī)檢查8. 迅速向工程部匯報(bào)維護(hù)活動(dòng)9. 確保依照失物招領(lǐng)程序辦事10. 維持樓層布早房的干凈和整潔11. 監(jiān)視單元工作效率12. 防止和調(diào)解抱怨13. 解決爭(zhēng)端14. 約束員工遵守紀(jì)律15. 檢查客房部員工的儀表，個(gè)人衛(wèi)生和形象16. 協(xié)助準(zhǔn)備員工排班表17. 鼓勵(lì)員工掌握多技能18. 協(xié)助進(jìn)展員工的培訓(xùn)和開(kāi)展19. 給予所管轄的員工以不斷的建議和支持20. 指導(dǎo)員工表現(xiàn)21. 必要時(shí)對(duì)員工進(jìn)展個(gè)別面對(duì)面指導(dǎo)22. 提供高品質(zhì)的對(duì)客效勞23. 確?？腿诵枨笈c合理的要求被滿足24. 通過(guò)匯總客人的意見(jiàn)匯總，尋找時(shí)機(jī)不斷開(kāi)展對(duì)客效勞25

9、. 采取適宜的行動(dòng)解決客人的抱怨26. 促銷酒店與喜來(lái)登的產(chǎn)品與效勞27. 維持對(duì)產(chǎn)品和效勞的高度了解以便于向客人解釋和銷售效勞和設(shè)施28. 堅(jiān)持酒店平安制度、緊急情況33. Carry out other tasks as directed by your supervisors29. 依照酒店要求記錄平安日志和事故記錄30. 堅(jiān)持酒店的清潔和養(yǎng)護(hù)31. 保持維護(hù)所在工作區(qū)域的高度整潔32. 保證所有報(bào)告和效勞都按時(shí)完成33. 完成你上級(jí)交待的其它任務(wù)Job Kno wledge / Skill:Good kno wledge of Housekeep ing Guest floors da

10、ily operati on.專業(yè)知識(shí)技能：具有良好的管家部樓層日常操作方面的知識(shí)。Educati on:Graduate from college or can be replaced by adequate experie nee.教育：大學(xué)畢業(yè)或具有與之相等的豐富的工作經(jīng)歷。Experie nee:Mi ni mum 2 years to be room atte ndant and 1 year supervisor in Housekeep ing departme nt.經(jīng)歷：至少具有管家部 2年樓層效勞員和1年主管工作經(jīng)歷。Additi onal Skill required:Good