亞馬遜郵件模板

1、一、未收到貨4（1）.首次來信41. 請(qǐng)求等待42. 請(qǐng)求等待一周53. 請(qǐng)求等待3天54.晚發(fā)貨6a: 晚發(fā)貨, 請(qǐng)求等待（假裝海關(guān)扣押了一段時(shí)間）6b: 晚發(fā)貨, 假裝建議重發(fā)65. 部分未收到，請(qǐng)求等待（拆分訂單，無貨后寄包裹）76. 建議重發(fā), 未收到，丟包77. 建議退款, 丟包（無貨）78. 建議重發(fā), 部分未收到/發(fā)錯(cuò)貨89. 建議退款, 部分未收到/發(fā)錯(cuò)貨（無貨）810. 告知跟蹤號(hào)（郵政）911. 告知跟蹤號(hào)（比郵）912. 客戶詢問跟蹤號(hào)（沒有跟蹤號(hào)）913. 已簽收，未到貨（郵政）1014. 已簽收，未收到/到達(dá)待?。⊕焯?hào)）10（2）再次來信111. 建議重發(fā)112. 建

2、議退款113. 告知將要發(fā)出114. 已重發(fā)，請(qǐng)求等待125. 告知已退款126. 退款沒收到，讓客戶詢問Amazon137.感謝買家答應(yīng)等待138.感謝買家的理解139.買家告知貨收到，索要好評(píng)13二、物品破損14（1）首次來信141. 請(qǐng)求拍照-破損142. 建議重發(fā)-破損153. 建議退款-破損154. 鉆掉了或是什么掉了退部分款16（2）再來信161. photo收到，建議重發(fā)162. photo收到，建議退款163. photo未收到，詢問174. 告知24小時(shí)內(nèi)重發(fā)175. 告知已退款17三、描述不符18（1）首次來信181. 請(qǐng)求拍照182. 建議重發(fā)， 發(fā)錯(cuò)貨時(shí)183. 建議退

3、款(部分退款，或全部)19（2）再來信191. 告知會(huì)重發(fā)192. 告知已退款19四、訂單問題20（1）取消交易201.取消交易-付款前202.取消交易-已付款，未寄出203.取消交易-已付款，已寄出204.拒收21（2）修改地址211. 可以修改212. 修改地址-不能修改，貨已發(fā)21（3）. 客戶想某個(gè)時(shí)間到，到不了，問是否繼續(xù)交易221. 客戶不回復(fù)，聯(lián)系客戶，問是否繼續(xù)交易222. 客戶想某個(gè)時(shí)間到，不確定，請(qǐng)求等待22五、退貨問題231.不需要，要退回，問原因232.發(fā)退回地址233.貨物退回時(shí)（我方出運(yùn)費(fèi)）244.貨物退回時(shí)（對(duì)方出運(yùn)費(fèi)）245.貨物退回時(shí)(海外倉(cāng))25六、建議UP

4、S251.建議使用UPS的(美國(guó)站)252.建議使用UPS的(英國(guó)站)26UPS 無法投遞 讓客戶聯(lián)系當(dāng)?shù)剜]局26七、缺貨單，異常單聯(lián)系271. 假裝包裹破損被退回，建議重發(fā)272. 假裝包裹破損被退回，建議退款（無貨）273. 假裝包裹破損被退回，建議有貨寄出無貨退款284. 假裝包裹破損被退回，建議自選（無貨）28八、運(yùn)送及運(yùn)費(fèi)問題29(1) 運(yùn)費(fèi)問題291. 客戶問可不可以統(tǒng)一運(yùn)費(fèi)292. 運(yùn)送問題-屏蔽國(guó)家解釋29九、中差評(píng) claim問題30(1)claim30A: Item not received301. 建議重發(fā)-漏發(fā)，（已回復(fù)）302. 建議重發(fā)-丟包303. 已重發(fā)，請(qǐng)求等

5、待314. 建議退款-漏發(fā)315. 建議退款-丟包316. 建議退款（建議重發(fā)無回復(fù)）325. 已退款32B: Item not as described331. 請(qǐng)求拍照-破損332. 建議重發(fā)-破損333. 已重發(fā)-破損（有跟蹤號(hào)）344. 建議退款-破損（質(zhì)量差）34C: Charge backs351. Charge backs問原因352. 未回復(fù)-已簽收聯(lián)系亞馬遜35(2)Feedback36（1）未收到貨物的361. 建議重發(fā)362. 告知將要重發(fā)363. 已重發(fā)-有跟蹤號(hào)374. 已重發(fā)-問有沒有收到375. 已重發(fā)-已簽收386. 建議退款387. 已退款388. 已經(jīng)全額退

6、款，未收到回復(fù)，再次聯(lián)系催促改差評(píng)39（2）物品損壞391. 建議重發(fā)392. 已重發(fā)403. 已重發(fā)-已簽收404. 建議退款415. 建議重發(fā)無收到回復(fù)，建議退款（請(qǐng)求客戶改評(píng)時(shí)）416. 已退款42（3）質(zhì)量不滿意421. 建議退款422. 已退款43（4）尺寸不合適431. 部分退款432. 已退款44（5）其他原因441.沒有說明原因442. 因?yàn)檫\(yùn)輸慢中評(píng)453. 客戶答應(yīng)修改評(píng)價(jià)，告知步驟45十、聯(lián)系亞馬遜46（1）Case46未收到461. 建議重發(fā)-丟包（無回復(fù)）462. 已退款-丟包463. 已退款-丟包（簽收）474. 已重發(fā)-丟包475. 已退款-漏發(fā)48描述不符481

7、. 請(qǐng)求照片，未回復(fù)-破損482. 已退款-破損483. 描述不符，讓客戶退回，但未退回49（2）Feedback49未收到491. 已重發(fā)-已簽收（原跟蹤號(hào)已簽收）492. 已重發(fā)-已簽收（原訂單丟包）503. 已退款-丟包504. 已退款-漏發(fā)51破損511. 已重發(fā)-已簽收51描述，期望521. 已退款-客戶同意刪評(píng)522. 解釋藏銀銀52一、未收到貨（1）.首次來信 1. 請(qǐng)求等待11.18鄒Dear Valued Customer, Glad to hear from you. Sorry for letting you wait so long.Your package has b

8、een sent out on 日期. And it usually takes around 15-25 business days for arrival because of the package shipped from China. But sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable.So could you please give us another some days? Your patienc

9、e and understanding is so appreciated. And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for you, you have my words. Any question or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,

10、Helena2. 請(qǐng)求等待一周11.18鄒Dear Valued Customer, Thank you so much for your communication and letting us know the problem. We do appreciate it so much.From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by ma

11、ny unsteady factors. Sometimes, the packages may be delayed a little. And if you like, could you please give us another week? If the package still not arrived then, wed like to give a refund or re-send for the transaction.And please let us know your idea for the solution of this problem. We sincerel

12、y believe we can solve the problem for you faster and more satisfactorily.Look forward to your reply _And we sincerely believe nothing can be a problem with communication.Nice day.Helena3. 請(qǐng)求等待3天11.18鄒Hi,Dear Valued Customer, Thank you so much for your communication and letting us know the problem.

13、We do appreciate it so much.From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. The packages sometimes may be delayed a little. And if you like, could you please give us 3 days

14、? If the package still not arrived then, wed like to give a refund or re-send for the transaction.And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.Look forward to your reply _And we sincerely belie

15、ve nothing can be a problem with communication.Nice day.Helena4.晚發(fā)貨a: 晚發(fā)貨, 請(qǐng)求等待（假裝海關(guān)扣押了一段時(shí)間）11.18鄒Hi,Dear Valued Customer, Sorry to hear that you haven't received the package.After we got your message, we contacted the logistic company immediately.We were told that your package was delayed becau

16、se of customs inspection, and your package has arrived in your country.So could you please give us a few days more? Your patience and understanding is so appreciated. And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution

17、for you Any question or problem, do not hesitate to contact us. Its our biggest pleasure to serve you.Nice dayHelenab: 晚發(fā)貨, 假裝建議重發(fā)11.18鄒Hi,Dear Valued Customer, Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.How about we resend the

18、 order for you to show our regret? If you agree with re-send, any way, we are trying our best to arrive you the item, no matter what would we pay for.Honestly, beg your forgiveness.Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Best regardsHelena5. 部分

19、未收到，請(qǐng)求等待（拆分訂單，無貨后寄包裹）Hi,Dear Valued Customer, Glad to hear from you.We are so sorry to hear that part of item missing.Please don't worry, after we check. You order was sent out separately.Because of international shipment, sometimes it may be delayed by many unsteady factors like customs, flight

20、s, weather, etc which are uncontrollable.So could you please give us another some days? Your patience and understanding is so appreciated. Any question or problem, do feel free to contact us. Its our biggest pleasure to serve you, my dear friend.Best regards,Helena6. 建議重發(fā), 未收到，丟包11.18鄒Dear Valued Cu

21、stomer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.How about we resend the order for you to show our regret? It usually takes around 15-25 business days for arrival. Or youd like a refund instead? If you agree with resend, could

22、 you please check your address for us? Thanks in advance. Your idea will always be respected.Thanks for your patience and understanding again.Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Nice day,Helena丟包，建議有貨重發(fā)，無貨退款11.18鄒Dear Valued Customer,Sorry

23、for letting you wait so long.As your question, after we check, I guess that the item was lost by post-workers.Sorry about the inconvenience that may cause.We would like to send you to the item, but the SKU: is unavailable. How about we refund you the unavailable items and send the other items? Whats

24、 your idea? We will respect your idea.Honestly, beg your forgiveness. Thanks for your patience and understanding again.Look forward to your reply!Nice day,Helena7. 建議退款, 丟包11.18鄒Dear Valued Customer,Sorry for letting you wait so long.As your question, after we check, I guess that the item was lost b

25、y post-workers. We would like to send you to the item, but the item is not available How about we refund you the item to show our regret? Whats your idea? We will respect your idea.Honestly, beg your forgiveness. Thanks for your patience and understanding again.Look forward to your reply!Nice day,He

26、lena8. 部分未收到/發(fā)錯(cuò)貨 建議重發(fā), 11.18鄒Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much. As your question, after we check, I guess it maybe the negligence of our packaging staff. How about we re-send you the item to show our regret? Wha

27、ts your idea? By the way, as usual the item will take around 15-25 working days to reach your side.Honestly, beg your forgiveness.Thanks for your patience and understanding again.We will send out the item after get your kind reply.Nice day,Helena9. 部分未收到/發(fā)錯(cuò)貨, 建議退款,（無貨）11.18鄒Dear Valued Customer,Than

28、k you so much for your communication and letting us know the problem. We do appreciate it so much. As your question, after we check, I guess it maybe the negligence of our packaging staff.We would like to send you to the item, but the item is not available How about we refund you the item to show ou

29、r regret? Whats your idea? We will respect your idea.Honestly, beg your forgiveness. Thanks for your patience and understanding again.Look forward to your reply!Nice day,Helena10. 告知跟蹤號(hào)（郵政）11.18鄒My Dear Valued Customer, ,Thank you for your purchase, Im so sorry you waiting so long.This is your track

30、ing number 跟蹤號(hào), check website is The package status is “狀態(tài)”.And it usual takes 15-25 days to arrive you from shipping to deliver.So could you please give us another some days? Your patience and understanding is so appreciated. And if the package still not arrives then, do remember to contact us agai

31、n. We will surely give you a fast and satisfactory solution for you Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.Nice dayHelena11. 告知跟蹤號(hào)（比郵）My Dear Valued Customer, ,Thank you for your purchase, Im so sorry you waiting so long.This is your tracking number

32、 跟蹤號(hào), check website is The package status is “狀態(tài)”. By the way, we use the Belgian Post.And it usual takes 15-25 days to arrive you from shipping to deliver. So could you please give us another some days? Your patience and understanding is so appreciated. And if the package still not arrives the

33、n, do remember to contact us again. We will surely give you a fast and satisfactory solution for you Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.Nice dayHelena12. 客戶詢問跟蹤號(hào)（沒有跟蹤號(hào)）Dear Valued Customer, ,Glad to hear from you. Thanks for your purchase.Becaus

34、e the price is under £8.00/$8.00/8.00, tracking numbers will be not update on the web, really sorry take inconvenient to you.But please dont worry, usually all our items can arrive safely in around 15-25 days because of international shipment. And of course sometimes it may be delayed a little

35、due to many uncontrollable factors like customs, flights, etc.So could you please give us another more days? And if the package still not arrives then, do remember to contact us again. Greetings from China hereHelena13. 已簽收，未到貨（郵政）Dear Valued Customer,Thank you for your purchase, Im so sorry you wai

36、ting so long.We shipped the item by USPS, this is your tracking number跟蹤號(hào), check website is can view it. The package status is “狀態(tài)”.According to the status, may be it arrived even delivered already, you can dial your local post office ask them send it to you or get it by yourself. Or the package in

37、your postbox?If you get the package or not, please feel free to contact us again.Thanks for your patience again.Any request, contact us freely. We will reply you within 24 hours.Nice day,Helena14. 已簽收，未收到/到達(dá)待取（掛號(hào)）Dear Valued Customer, ,Thank you for your purchase, Im so sorry you waiting so long.Thi

38、s is your tracking number 跟蹤號(hào), check website is You can view it.The package status is “狀態(tài)”.According to the status, may be it arrived even delivered already, you can dial your local post office ask them send it to you or get it by yourself. If you get the package or not, please feel free to contact

39、us again.Thanks for your patience again.Any request, contact us freely. We will reply you within 24 hours.Nice day,Helena（2）再次來信1. 建議重發(fā)11.18鄒Hi,Dear Valued Customer, Thank you so much for your communication and patience shown in this transaction which we do appreciate so much.We are sorry to know th

40、at the package still not arrived. Just as weve promised, wed like solve the problem for you now. How about arranging a re-send for this order? Or youd like a refund instead? If you agree with resend, could you please check your address for us? Thanks in advance. Your idea will always be respected.We

41、 will send out the item after get your kind reply.Best wishes,Helena2. 建議退款11.18鄒Hi,Dear Valued Customer,Thank you so much for your communication and patience shown in this transaction which we do appreciate so much.We are sorry to know that the package still not arrives. Just as weve promised, wed

42、like to resolve the problem for you now.How about we refund you the order? You can keep it as a gift when the package arrives later. How do you like this suggestion?Look forward to your reply!And we sincerely believe nothing can be a problem with communication.Best regards,Helena3. A:告知將要發(fā)出11.18鄒Dea

43、r Valued Customer, Thanks for your reply.We will send it out for you within 24 hours. And it usually takes around 15-25 days for arrival. Sincerely hope the package can arrive ASAP _Any question or problem, do feel free to contact us. Its our biggest pleasure to serve you. We will reply you within 2

44、4 hours.Best regards,HelenaB: 已重發(fā)有貨的，退款無貨的11.18鄒Dear Valued Customer, Thanks for your kind reply. The refund of unavailable item has been issued, please check your account.We will send remaining item out for you within 24 hours. And it usually takes around 10-15 days for arrival. Sincerely hope the

45、package can arrive ASAP _Any question or problem, do feel free to contact us. Its our biggest pleasure to serve you. We will reply you within 24 hours.Best regards,Helena4. 已重發(fā)，請(qǐng)求等待11.18鄒Hi,Dear Valued Customer, We are sorry about that you have not received your first package.Your replacement has be

46、en resent on 發(fā)貨時(shí)間. And it usually takes around 15-25 days for arrival. And if you like, could you please give us other days? Sincerely hope the package can arrive ASAP _Please give us a chance, and if the package still not arrives then, do remember to contact us again. We will give you a full refund

47、. We dont want to let you disappointed. Let customer satisfaction is our aim.Any question or problem, do feel free to contact us. Its our biggest pleasure to serve you. Best regards,Helena5. 告知已退款11.18鄒Hi,Dear Valued Customer, Thanks for your kind reply.The refund has been issued for you, please che

48、ck it.Thank you again for your patience and consideration shown in this transaction.If the package happens to arrive you, please just keep it as a gift.Any question or problem, do not hesitate to contact us. We will reply you within 24 hours. Nice day,Helena6. 退款沒收到，讓客戶詢問AmazonHi,Dear Valued Custome

49、r, Sorry to hear that you haven't received your refund.But we indeed did a refund to you. Please see the attachment. We have attach the picture to show refund status. The refund only retreat to your account which you paid for this order. If possible, maybe you could ask Amazon for a bright answe

50、r. The refund should be returned to your account automatically.Any question or problem, do not hesitate to contact us. Its our biggest pleasure to serve you.Nice day.Helena感謝買家答應(yīng)等待11.18鄒Dear Valued Customer,Thanks for your kind patience and big understanding, hope it will arrive you soon.Any questio

51、n or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,Helena感謝買家的理解Dear Valued Customer,Thanks for your big understanding. You are a very nice customer.Any question or problem, do feel free to contact us. We will reply you within 24 hours.Best regards,Helena買家告知貨收到

52、，索要好評(píng)Dear Valued Customer,We are so happy to hear that you have received the item.Thank you again for your big patience and understanding shown in this transaction. We do appreciate it so much.Do you like it? Your shopping experience is very important to us and our business. We would like to invite

53、you to leave positive feedback on our products and service.Thank you for your kindly help, and we look forward to providing you with the best buying experience again on Amazon!Best wishes,Helena買家告知貨收到Dear Valued Customer,We are so happy to hear that you have received the item.Thank you again for yo

54、ur big patience and understanding shown in this transaction. We do appreciate it so much.Best regards,Helena索要好評(píng)Dear Valued Customer,Its our biggest pleasure to serve you, my dear buyer.Satisfying every customer is our principle.Hope you can give us a positive feedback for our service.Greetings from

55、 China hereBest wishes,Helena二、物品破損（1）首次來信1. 請(qǐng)求拍照-破損11.18鄒Hi,Dear Valued Customer,Thank you so much for your communication and letting us know the problem. We do appreciate it so much.We are so sorry to know that the item was damaged. Could you please take a photo of the damaged item? No hard feelings, its just our routine work and will also help us find out the exact reason for the damage in order to avoid the same problem again.Thank you so much for your