劍橋商務(wù)英語(yǔ)中級(jí)口語(yǔ)考試(基本講義)

1、劍橋商務(wù)英語(yǔ)中級(jí)考試輔導(dǎo) 口語(yǔ)部分一、口語(yǔ)考試概述（一）考試形式與流程（二）測(cè)試范圍（三）評(píng)分標(biāo)準(zhǔn)二、應(yīng)試輔導(dǎo)（一）問(wèn)答對(duì)話（二）小演講（三）互相討論三、備考指南 一、口語(yǔ)考試概述（一）考試形式與流程考試形式口語(yǔ)測(cè)試由兩位口語(yǔ)考官（一位提問(wèn)官，一位評(píng)分官）對(duì)兩位考生同時(shí)進(jìn)行。提問(wèn)官負(fù)責(zé)主持口試，還要求他給每位考生的成績(jī)打總分，評(píng)分官負(fù)責(zé)對(duì)每一位考生的成績(jī)進(jìn)行分析評(píng)估。經(jīng)提問(wèn)官介紹以后，評(píng)分官就不再參與交流?？谠嚍閮扇艘唤M進(jìn)行。然而，如果考點(diǎn)的考生人數(shù)為奇數(shù)，最后三位考生可以同時(shí)進(jìn)行考試?？荚嚵鞒蹋旱谝徊糠挚脊賹?duì)每個(gè)考生輪流提問(wèn)，問(wèn)一些一般性的問(wèn)題，并不嚴(yán)格按照順序進(jìn)行。這部分測(cè)試約三分鐘左右。

2、這部分考查考生自我介紹的能力：提供有關(guān)自己的家庭、興趣和工作的信息，并表達(dá)如同意、反對(duì)或喜好等意見(jiàn)。第二部分是“小演講 ”，共六分鐘左右。在這一部分，考生可以選擇一個(gè)題目，用大約一分鐘的時(shí)間準(zhǔn)備一段有發(fā)揮的演講，每個(gè)考生講完以后，就會(huì)請(qǐng)他們的同伴對(duì)他所講的內(nèi)容提一個(gè)問(wèn)題。第三部分是考生間雙向的談話（三個(gè)考生則采取三向討論的形式），考官給考生一個(gè)討論題目，要求考生談?wù)摯蠹s3 分鐘，考官可以進(jìn)行恰當(dāng)?shù)囊龑?dǎo)，然后再提一些與主題有關(guān)的問(wèn)題。（二）測(cè)試范圍BEC 口試主要考查考生在商務(wù)交往過(guò)程中運(yùn)用英文的能力。測(cè)試范圍包括：1. 建立和保持商務(wù)聯(lián)絡(luò)（ 1 ）向人表示問(wèn)候和對(duì)問(wèn)候的回答；（ 2 ）自我介紹

3、；（ 3）詢問(wèn)對(duì)方或介紹自己的身份特征；（ 4）表達(dá)自己喜歡什么、不喜歡什么；（ 5）發(fā)出邀請(qǐng)、接受和拒絕邀請(qǐng)；（ 6）表示感謝和欣賞；（ 7 ）給別人提供方便，接受和拒絕幫助。2. 談?wù)摴ぷ鳎?1 ）詢問(wèn)和描述工作任務(wù)；（ 2 ）詢問(wèn)和介紹公司情況；（ 3）詢問(wèn)和簡(jiǎn)要介紹產(chǎn)品；（ 4）比較不同的產(chǎn)品及價(jià)格；（ 5）詢問(wèn)和提出自己的觀點(diǎn)；（ 6）表示同意或反對(duì)；（ 7 ）提出、接受或拒絕建議；（ 8）表達(dá)需要和要求。3. 制定計(jì)劃和安排工作（ 1 ）商務(wù)會(huì)議：安排會(huì)議日程與議程；（ 2 ）商務(wù)旅行：預(yù)定飯店房間、入住飯店和結(jié)賬、點(diǎn)菜、進(jìn)行旅行咨詢、預(yù)定機(jī)票、乘火車旅行、根據(jù)指南行路等。（三）評(píng)

4、分標(biāo)準(zhǔn)兩位考官都給考生評(píng)分，評(píng)分官運(yùn)用詳細(xì)的評(píng)分標(biāo)準(zhǔn)給分，與考生談話的考官參考評(píng)分標(biāo)準(zhǔn)給出總分，考生彼此之間互不影響。現(xiàn)將評(píng)分標(biāo)準(zhǔn)進(jìn)一步描述如下：1. 語(yǔ)法和詞匯指的是對(duì)語(yǔ)法和詞匯形式恰當(dāng)運(yùn)用的范圍和準(zhǔn)確性。BEC 中級(jí)測(cè)試需要一定程度的語(yǔ)法和詞匯量。這一水平的考生應(yīng)該相當(dāng)準(zhǔn)確地使用足夠的適當(dāng)詞匯來(lái)表達(dá)自己的意圖。2. 話語(yǔ)組織指每位考生個(gè)人談話是否連貫，長(zhǎng)度是否合適，是否切題。話語(yǔ)應(yīng)足以符合BEC 中級(jí)水平的要求。3. 發(fā)音指考生發(fā)出讓人能夠理解的聲音的能力。BEC 中級(jí)水平要求考生通過(guò)恰當(dāng)使用重讀、節(jié)奏、語(yǔ)調(diào)和清楚的單個(gè)發(fā)音來(lái)表達(dá)意思。4. 互動(dòng)式交流指考生在談話的過(guò)程中積極參與的能力。在

5、BEC 中級(jí)考試中，考生應(yīng)該對(duì)輪流說(shuō)話反應(yīng)靈敏，并通過(guò)恰當(dāng)?shù)靥釂?wèn)和回答使談話能持續(xù)進(jìn)行。5. 綜合成績(jī)等級(jí)指考生參加口試的總成績(jī)。整個(gè)口語(yǔ)測(cè)試都在對(duì)考生的語(yǔ)言技巧進(jìn)行評(píng)價(jià)。為了能公平、準(zhǔn)確地對(duì)每位考生的成績(jī)進(jìn)行評(píng)分，必須讓考官有足夠的語(yǔ)言樣本來(lái)評(píng)估。因此， 考生必須準(zhǔn)備充分地回答考官或其他考生的問(wèn)題，說(shuō)話清楚、讓人聽(tīng)得見(jiàn)?？脊儆胸?zé)任在必要時(shí)控制或指導(dǎo)交談，以確保每位考生都有均等的機(jī)會(huì)說(shuō)話，考生也有責(zé)任盡可能保持交談的持續(xù)進(jìn)行?？忌鹊剌喠髡勗捒梢宰钣行У乩每梢允褂玫臅r(shí)間。二、應(yīng)試輔導(dǎo)（一）問(wèn)答對(duì)話本考試第一部分為問(wèn)答對(duì)話。考官一般會(huì)讓考生介紹個(gè)人信息，談?wù)撃壳暗那闆r、過(guò)去的經(jīng)歷、將來(lái)的打算

6、、表達(dá)意見(jiàn)、推測(cè)等。要求考生有問(wèn)必答，考生根據(jù)自己的個(gè)人情況和知識(shí)對(duì)考官的提問(wèn)做出及時(shí)得體的反應(yīng)，給出機(jī)智合理的回答。1. 應(yīng)試技巧：（ 1 ）認(rèn)真聽(tīng)題，如果不清楚某一問(wèn)題一定要禮貌而巧妙地請(qǐng)主考官再重申一遍問(wèn)題。常用句式有：I beg your pardon. I msorry I didn tquite catch you, would you please say itagain?（ 2 ）回答要全面、得體、切題，不可僅用一兩個(gè)單詞來(lái)回答，同時(shí)要簡(jiǎn)潔干脆，三五句即可，不要太啰嗦，也不可談?wù)撆c話題無(wú)關(guān)的事情。（ 3）回答問(wèn)題時(shí)要面向考官而不是另一名考生。說(shuō)話要大方、自信和清晰。4）在本部分

7、考試中切記不要打斷另一名考生的講話。2. 考試演示（A 為考官，B 為一考生，C 為另一考生）A: OK. Now lets get started. Whats your name? Where are you from?B: My name is Li Ming, and Im from Shanghai.A: Thank you. And you? Where are you from?C: Im Zheng Fang. Im from Hangzhou.A: Thanks. Do you work or study here, Miss Zheng?C: I work as a sal

8、es clerk in a foreign company.A: What about you, Mr. Li?B: Im a student. I study Biology.A: Do you like your major, Mr. Li?B: Yes, Im very fond of Biology.A: Why?B: I find biology very interesting and very useful. It helps me understand life forms and nature better.A: How about you, Miss Zheng?C: I

9、like my job very much. The Sales Department is very important in the company. I can learn a lot from my work, and my boss treats me very well.A: Thank you. Now Im going to ask you both some questions about office hours. How many hours do you study each day, Mr. Li?B: I study about 10 hours every day

10、.A: What about you, Miss Zheng? How many hours do you work every day?C: Eight hours.A: Do you think working overtime is a good thing for a company, Miss Zheng?C: No, I dont think so.A: Why not?C: Working overtime will cause complaints from employees and ruin their health in the long run. If the work

11、ers develop the habit of working overtime, their efficiency tends to be lower. And that means the company should pay more to them.A: What do you think of it, Mr. Li?B: I dont think overtime work is a good thing. That makes the job very stressful and tiring.Of course, its understandable to work overt

12、ime occasionally when its really busy and necessary.A: Mr. Li, do you think people in the future will work longer hours or shorter hours?B: I think people will work shorter hours in the future.A: Why?B: With the help of computers, work efficiency will be much higher than before. Within the shorter h

13、ours, they can do the same even more work than what they can do now.A: Do you think people will feel free to choose the work hours in the future, Miss Zheng?C: Yes, I suppose so.A: Why?C: Computers have made it possible for people to work at home. So they may choose towork part-time or full time, wo

14、rk in Small Office, Home Office.A: OK. Thats all for the first part of the exam. Now lets move to the second.3.?？荚掝}(1)個(gè)人Possible QuestionsSuggested Answers and NoteWhat s your registratio n number?My registration number isWhat s your name?How do you spell your name?How do you spell your family name

15、/ surname / last name?My name is My given name is ，but my friends always call me ，my English name is.You can call me , if you like / wish.My nickname is What do you consider as your major strength?self-motivatedhard working and honestlook for better ways of doing the work good interpersonal relation

16、shipsWhat do you consider as your major weakness?I cannot leave a job half-done and usually find myself thinking of possible solutions to problems while I am driving to work or in the shower. I also know I spend too much time in my work. I cant get enough leisure time.注：family name 指姓；first name指 教名

17、、名字，不包括姓，放在姓前。如在Peter Smith 中，Smith 為姓，Peter 為名字；在 Kathleen Anne Stone 中 Anne Stone 為姓，Kathleen 為名字。但在 Mary Anne Stone 中，Mary Anne 一起作為教名。(2)家鄉(xiāng)Possible QuestionsSuggested Answers and NoteWhere are you from?I m from china / Shandong province / Xi city.What s your nationalityI mhinese.Would you say it

18、 s a good place to live in?(Why?)What is special about your hometown?Do you like living in?Where would you like / rather live in(Why?)Do you think it would be better to live in or ？ (Why?)Weather Transportation Environment Housing? Night life (exciting, dynamic) Local peopleLocal government Job oppo

19、rtunities Atmosphere customsPossible QuestionsSuggested Answers and Note(3)家庭Possible QuestionsSuggested Answers and NoteDo you come from a large family or a small family?Extended family （大家庭，擴(kuò)大的家庭）Nuclear family （小家庭，核心家庭）Can you get along well with your parents / sisters / brother?Can you tell me

20、a bit aboutin your familyGeneration gap / be agree with / quarrel with，?Easing going / strict / tender / friendly Harmonious / unhappy family atmosphere.What do your parents do?/ What do yourparents do for living?Doctor / farmer / teacher / scientist / worker（4）工作或?qū)W習(xí)Possible QuestionsSuggested Answe

21、rs and NoteDo you work or are you a student? Where do you work / study?I m a student in Northwest Univers ity.I am a member of company.What s your major? / What do you study?My major is / I majored in，and minorein / I mof English major in foreign languages department in university.What do you do in

22、the company?What exactly do you do in the company?What are your job responsibilities?Im the group accountant for HBC.At HBC, I work as an administrator for the international business development group.I deal with the systems administration for HBC.Im responsible for the day-to-day accounting for the

23、 group.My responsibilities are responding to correspondenceand receivingandanswering phone calls.What are the advantages of your job?What do you like most about your job?(Why?)Can you tell me a little about your work, what you find most interesting about it?What kind of job would you like to do most

24、?(Why?)What would your ideal job be? (Why?)Job Satisfaction / Job responsibility high promotion space feel comfortable in the workplace Interesting / challenging / easy / flexible Traveling opportunity / can meet many peopleTraining (career development) Financial benefits / high salary work with nic

25、e people / learn from each otherWhat are the disadvantages of your job?What are the things you dont like about your job?The disadvantages of my job are that I have to start early and finish late.The things I dont enjoy are the routine back-ups of all the data.What I dont like about my job is that I

26、often have to work overtime.I dont like the 9 to 5 system. I hope I can work with the flextime system. You know the SOHO, Small Office, Home Office.What do you like most about your studies?(Why?)Can you tell me a little about your studies, and what you find most interesting about it.What is favorite

27、 subject? (Why?)It is very useful to my career development. Being interested in the major / courses Excellent / professional / friendly teachers study with fellow students / discussionsWhy do you study English / Japanese / besiness?Useful / interesting / job requirementI m going to Anerica / Japan n

28、ext year.(5)業(yè)余愛(ài)好Possible QuestionsSuggested Answers and NoteDo you have much free time?Yes, I don t have many courses / only work 8 hours a day.No, I don thave much free time, because so many wonderful courses are fixed.How do you spend your free / leisure time?What do you do in your free time?What

29、s your hobby?Do you like sports / watching films?Sports: tennis / badminton / golf / baseball / attend the gym / fitness centerChat online / surfing / reading / play video gamesWatch TV / Teleplay / films / Educational programs / Amusement programsMusic: classical / light / pop / jazz / blues / folk

30、Fine arts: Abstract painting / oil paintingRecharge the battery: Attend training coursesI watch TV a lot. My friends say I m a couch potato.Yes, I m crazy about playing basketball.When I am free, I try to get together with friends and go on outings.Once I get on the Internet, I find that time really

31、 passes very quickly.Why do you like ?Is there any particular reason why you enjoy ？I am fond of traveling. Traveling is a good way of learning and a good way of communicating with other people.When did you first take up / startI started playing badminton when I was a(Why did you start then?)freshma

32、n. A friend of mine recommended itto me / I decided to lose weight at that time.(6)交通方式Possible Topics & QuestionsSuggested Answers and NoteHow did you come here today?How did you travel to the test?bus / taxi / cab / private car / subway / tube underground / train / bike / on footIf you could trave

33、l by any form of transport you want, what would you choose? (Why?) Which form of transport would you like to travel by?bike / subway / airplane / boat / bus / train distance / time / safety / moneyHow do you think you will travel to work in 15 years time? / 15 years from now?subway / undergroundIt w

34、ould be fast developing in 15 years time and will cover everywhere in Xi an. It wreally convenient.be(7)培訓(xùn)Possible Topics & QuestionsSuggested Answers and NoteShould companies offer training to staff? (Why? / Why not?)training: productivity / profit / motivation But: cost money, time, internal confl

35、ict (who should get the opportunity)What kind of training course have you ever taken? /Have you ever taken any training course? What do you think is most important when you choose a training course? (Why?) What do you usually expect from a training course?BEC online training courseComputer skill tra

36、ining courseEnglish trainingLocation / Transportation / Duration of course / Cost /Flexibility of trainer / Topics covered /Materials / Follow up advice(8)未來(lái)計(jì)劃Possible Topics & QuestionsSuggested Answers and NoteWhat would you like to do after you finish your studies? (Why?)go abroad, look for a job

37、, hunt for a job, study further, post graduateWhat are you doing now for the preparation of your future plan?knowledge preparation: attend training coursespsychological preparation: be mature in mindto improve interpersonal skillsto gather relative experiencesWhat if you failed to find a job as a？ /

38、I would keep on trying / find another jobpass the entrance examination foraspostgraduate students?I would find a job first and try it again next year.No, it s impossible, I m quite confident.(9)團(tuán)隊(duì)合作What kind of people do you most likeFriendly / trustworthy / honest / cooperativeworking /studying wit

39、h? (Why?)Honest and have good interpersonal skillsWhat do you think makes a good team?Cooperation and friendly atmosphereWhat is a good team?Do you think you work in a good team? (Why? / Why not?)Mutual trust(10)出國(guó)Possible Topics & QuestionsSuggested Answers and NoteWould you like to work abroad?(Wh

40、y? / Why not?)Is the opportunity to work in another country important to you?Yes: broaden one s horizon, experience , dreamExperience different culture and peopleTo learn advanced technologyTo improve English / other language abilityNo: I m not interested.I have a large family to look after.I don tw

41、ant to leave my parents and friends.difficulties:Language,unfamiliarenvironmentWhich country do you prefer to go to? (Why?)America: learn advanced technology /EnglishPeople are more open / friendly.Singapore: beautiful / no language hamper / having friends there.What is important when choosing a cou

42、ntry?distance / language / work requirement / level of consumption / personal preferenceWhat to consider before going abroad?What are some necessary steps for preparing a business trip overseas?language training / passport / visa / money change其他話題：What do you think of some modern methods of payment

43、 (credit cards, cheques, bank transfers)?What role does the computer play in modern business?Which kind of office would you prefer to work in, cellular or an open-plan office?What do you think of international trade?How to deal with customer enquires on the phone?Health and safety in the workplace （

44、How to ensure a healthy working environment for employees? What are some health hazards in the office/factory shop? What safety measures should be adopted in the workplace?）How to keep a balance between growth and environment protection?What kind of role does advertising play in promoting your produ

45、cts / services?Which form of advertising is most effective in your opinion?What are the required qualities of a modern manager?What do you know about flexible time?（二）小演講本部分考試為小演講。每個(gè)考生分別會(huì)得到一張帶有三個(gè)不同題目的卡片，每個(gè)考生的題目都不相同。三個(gè)題目各有側(cè)重點(diǎn)，其中一個(gè)題目適合商務(wù)經(jīng)歷有限的考生，一個(gè)題目適合略有商業(yè)經(jīng)驗(yàn)的考生，還有一個(gè)題目適合比較熟悉商業(yè)某領(lǐng)域運(yùn)作的考生。因此考生應(yīng)當(dāng)認(rèn)真審題， 以選擇適合自

46、己的那一個(gè)題目?？忌x完題后準(zhǔn)備一分鐘，然后根據(jù)題目要求和所附有的兩三點(diǎn)提示作一分鐘的簡(jiǎn)短發(fā)言。每個(gè)考生做完發(fā)言之后另外一位考生要根據(jù)他剛才的發(fā)言對(duì)其提出一個(gè)問(wèn)題。這一部分所涉及的范圍相當(dāng)廣泛，但大多數(shù)與商務(wù)有關(guān)，考生應(yīng)注意商務(wù)運(yùn)作中各環(huán)節(jié)具體操作的重要性及其原因，如公司員工參加培訓(xùn)班的重要性應(yīng)當(dāng)從哪些角度去分析、選擇公司駐地應(yīng)有哪些重要性等。1. 應(yīng)試技巧：（ 1 ）充分利用準(zhǔn)備時(shí)間，仔細(xì)審題，羅列自己的主要觀點(diǎn)和論點(diǎn)。（ 2 ）演講結(jié)構(gòu)要完整，引題，觀點(diǎn)陳述和結(jié)尾要清晰，銜接自然，有邏輯性。（ 3）論點(diǎn)論據(jù)要充分，將論點(diǎn)充分展開(kāi)，不可一味的重復(fù)論點(diǎn)。（ 4） 如果想不到更多的論點(diǎn)，在一分鐘

47、之內(nèi)能就一方面發(fā)揮拓展開(kāi)來(lái)也可以得到理想成績(jī)。因此， 考生在這部分的觀點(diǎn)論述不見(jiàn)得要面面俱到，只要能夠清晰明了、有理有據(jù)地去表達(dá)即可。2. 考試演示考題：A. What is important when.?Motivating staff? financial benefits? career development opportunities?B. What is important when.?Satisfying customers? a good after-sales team? more communication with customers?參考答案：Sample A:Wel

48、l, Im very interested in this topic - whats important when motivating staff. Personally, I think there are three main important factors: financial benefits, career development opportunities and an easy-going boss.Firstly, the financial benefits should be the most important factor. They may include g

49、ood salary, bonus and other perks. As we know, most people work to live instead of working for fun. And also as the saying goes, money can make the mare go, so money is very important in motivating staff. Secondly, career development opportunities are quite important. Actually, there is nobody who d

50、oes not want to be promoted. If staff cannot see any good career prospects, they will probably quit the job. Finally, an easy-going boss is also important. Nobody wants to work with a difficult boss.To sum up, financial benefits, career development opportunities and an easy-going boss are important

51、in motivating staff.Sample B:Well, Id like to talk about the important factors that contribute to customers satisfaction.First of all, we need a group of excellent after-sales service team. It is true that it is not easy to meet the needs of every customer, but our responsibilities involve handling

52、customers complaints and trying every means to solve their problems. In order to have an efficient group of after-sales service team, we must organize some staff training courses.In addition, we need to carry out surveys on customers about whether they are satisfied with our products and in what asp

53、ects they are dissatisfied. Based on the result of the surveys, we can make improvement.In a word, more communication with customers and a good after-sales team can help improve customer service.3. 實(shí)用表達(dá)法 （ 1 ）引出話題 第二部分的考題一般都是以What is important when 引出的，問(wèn)的是做 時(shí)要考慮的因素。因此引題部分可以如此表達(dá)：Well, when it comes t

54、o several vital factors must be taken into account.As we all know, many factors must be considered whenThe purpose / aim / subject of my ta lk is to provide I m going to talk about （ 2）正文羅列觀點(diǎn)：First. second., third., at lastFirstly. secondly., thirdly., lastly.First of all., then., next., after that.

55、, finally.To start with. later. to finish up. （ 3）解釋觀點(diǎn)In this way,To put it another way,In other words,That is to say,-so to speak,let s say（ 4）闡述原因Due toThanks toOn account ofBecause ofAs a result of（ 5）闡述后果As a resultAs a consequenceConsequentlyTherefore,（ 6）舉例：For example / instance.A good exampl

56、e of this is.To illustrate this, I have an example for you.Ill illustrate this by using the following example.（ 7）過(guò)渡And / Then / BesidesAnd of courseOn the other hand,But more than that,Not only that,Apart from that,And another thing,On top of that,What s more,Beyond those,But most importantly,But above all,Last but not least,Oncehaving （done）（ 8）