酒店前臺接待英文培訓

1、C/IDialogueAA：Goodmorning,sir.WelcometoDragonlakePrincessHotel.CanIhelpyou?早上好，先生，歡迎來到九龍湖公主酒店，請問有什么可以為您效勞？B：Goodmorning!Ihaveareservationforasingleroomwithabalcony.早上好，我訂了一間有陽臺的單人房。A：MayIhaveyourname,sir,please?請問先生用什么名字預訂？B：Bradley,JohnBradley.Bradley,JohnBradley.A：Justamoment,sir.Letmechecktherese

2、rvationforyou.Yes,wehaveareservationforasingleroomwithabalcony,MayIhaveyoupassport?請稍等先生，讓我為您查找。您好先生，已找到您的預訂是一間有陽臺的單人房，請問可以借您的護照嗎？B：Yes.Hereyouare.當然。A：Thankyou.MrBradley.Pleasesignhereandwritedownyouraddress.謝謝，MRBradley，請在這填一下您的住址及簽上您的簽名。B：Yes.好的。A：MrBradlry,howlongwouldyoulikestayhere?MrBradlry,請

3、問您打算住多久？B：Justonenight.只是一個晚上。A：Thankyou.Howwouldyouliketopaythedeposit?Incashorcreditcard?謝謝！請問押金是給現金或是刷卡呢?B：Creditcard.信用卡。A：MayIhaveyourcreditcard.AndIwilltakeRMB1500forthedeposit.It'sthatok?可以借用您的卡嗎？您好先生，請問可以從您的卡上刷RMB1500元作為住房押金嗎？B：Yes.A：Thankyouyourcreditcard.Sir.Pleasesignforthedeposit.謝謝先

4、生的信用卡，請在卡紙上簽名確認。B：Yes.好的。A：rdMrBradley,Yourroomnumberis6302.Itisonthe3rdfloorat6BLOCK.ThedailyrateisRMB563includingonebreakfast.ThebreakfastisinMinecafeon6thBLOCK.Andthebreakfasttimeis07：00amto10：00am,youjusttakethewelcomecardtohavebreakfast.ThisisyourroomkeyandI'llcallbell-boytakeyoutoyourroom.

5、MrBradley，您的房間在6號樓的3樓6302房，每天的房租是RMB563元包含一位早餐，早餐的地點是在6號樓的美茵閣西餐廳，時間是早上七點到十點。明天你只需憑歡迎卡便可以用餐。只是您的房卡，現在行李生會帶您到房間。B：Thankyou.謝謝。A：Ihopeyouenjoyyourstaywithus./Enjoyyourstaying.希望您住店愉快！C/OA：Goodmorning,sir.CanIhelpyou?/WhatcanIdoforyou?早上好，先生，請問有什么可以為您效勞？B：Iwouldliketocheckout.我想退房。A：MayIhaveyourroomNO.s

6、ir?先生請問房號是？B：RM6301.6301A：Pleasewaitformoment,Iwillcallhousekeepingtocheckyourroom.Bytheway,anythingusedforthemin-bar?服務員正在為您查房，請稍等！請問先生有用過房間的酒水嗎？B：Onecokeandonenuts.一個可樂和腰果。A：Thankyousir.Thisisyourbill,totalisRMB1000.Pleasecheckitandsignyoursignature.Howwouldyouliketosettleyourpayment?謝謝！您好先生這是您的賬單

7、，共消費RMB1000，請檢查無誤后簽名確認。請問怎樣付費呢？B：Bycreditcard.信用卡。A：MayIhaveyourcreditcardsie?請問可以借您的信用卡嗎？B：Sure.Hereyouare.當然。A：Thankyousir.Pleasesignyoursignatureoncardfrom.Doyouneedinoiceforthebill?謝謝！請在卡紙上簽名。請問先生需要發(fā)票嗎？B：No,thanks.不用，謝謝！A：Thankyouforyourcreditcardsir.Thisisyourbillandcardreceipt.謝謝您的信用卡，這是您的賬單及卡

8、紙。B：Thankyou.Bye!謝謝，再見！A：Goodbyesir.Andhopetoseeyouagain.先生慢走，歡迎再次光臨！叫醒服務G：Goodevening！ThisisMrBaldwininroom6303.晚上好！我是RM6303的MrBaldwin.R：Goodevening,MrBaldwin,WhatcanIdoforyou晚上好，MrBaldwin,有什么可以為您效勞？G：I'mgoingtotianheearlytomorrowmorning.SoIwouldliketorequestanearlymorningcall.明天早上我要去天河，所以我需要叫醒

9、服務。R：Yes,MrBaldwin,atwhattimewouldyoulikeustocallyoutomorrowmorning?好的，請問您需要幾點叫醒？G：Well,I'mnotreallysure.ButIhavetobeattheconferenceroomoftheGardenHotelinTianheby10o'clock.Youwouldn'tknowhowlongittakestodrivetoTianhefromthehotel,wouldyou?我還不太確定，明天我10點在天河的花園酒店有會議，請問您知道從您的酒店到天河需要多久嗎？R:Iwou

10、ldgiveitonehour.大概一個小時。G:ThatmeansthatI'llhavetobeontheroadby9o'clockatthelatest.那意思是我九點就要在路上。R:That'sright.是的。G:Well,inthatcase,lwouldlikeyoutocallmeat6:45?那好，如果這樣，請幫我下06：45的叫醒時間。R:OK.Sowewillwakeyouupat6:45tomorrowmorning,Anythingelseincandoforyou?好的，明天06：45的叫醒服務，請問還有什么可以幫您的嗎？G:No,than

11、ks.沒有了，謝謝。R:Goodnight,MrBaldwinhaveagoodsleep.晚安MRBALDWIN.G:Goodnight.Sentencepart21、WelcometoDragonlakePrincessHotel.歡迎來到九龍湖公主酒店。2、Ibegyoupardon?/pardonme?請重復3、IamsorryIcan'tcatchyou,couldyoupleasespeakslowly?抱歉，我不明白你的意思，請問可以說慢點嗎？4、Wishyouhaveanicedaywithus.希望你能有愉快的一天5、Thankyouforyourcalling.感謝

12、您的來電。6、Iamsorrytohavekeptyouwaiting.抱歉讓您就等了。7、HowcanIgettothe9thblock?請問9號樓怎么走？*Pleasegothisroadstraightandyoucanfindthe9thblockonyourrighthand.沿著這條路一直走，就會發(fā)現9號樓在您大的右手邊8、WouldyoupleasetellmewhichroomdoesMr.Smithstayin?請問可以告訴MRSMITH的房號嗎？9、CouldyoupleaseleaveyourmobileNO.tous?請問可以留下您的手機號碼嗎？10、MayIhavey

13、ournameplease?請問可以告訴我您的名字嗎？11、Turnleftfirst,andthengoahead.左轉然后直走。12、HowcanImakearoomtoroomcall?請問怎樣在房間撥打其他房間號？*pleasedial3firstandtheroomnumber.請在房號前加313、WhatistheopeningtimeWesternRestaurant?西餐廳的營業(yè)時間？*Theservicetimeofwesternrestaurantisfrom06:00amto02:00am.從早上六點到凌晨兩點14、PleaseholdonandIwilltransfer

14、orcallbacklater?請稍后，我為您轉接中。15、Wouldyouliketoleaveamessageorcallbacklater?請問您要留言或稍后再來電？16、Whereisthewesternrestaurant?西餐廳在哪里？*Thewesternrestaurantisonthe1stflooron6thblock.西餐廳在六號樓一樓17、Ineedawakeupcallat06:00amtomorrowmorning.去需要明天早上六點的叫醒服務。18、HowfarfromtheGZcitytoourhotel?請問從酒店到廣州有多遠？*Isisabout70kilo

15、metersfromGZcitytoourhotel.大約70公里轉房*Canyouchangetheroomforme?It'snoisy.能給我換個房間嗎?這兒太吵了。*Mywifewaswokenupseveraltimesbythenoisythebaggageelevatormade.我妻子被運送行李的電梯發(fā)出的嘈雜聲弄醒了幾次。*Shesaiditwastoomuchforher.她說這使她難以忍受。*I'mawfullysorry,sir.非常抱歉，先生。*Idoapologize.我向您道歉。*Thelightinthisroomistoodim.這房間里的燈光

16、太暗了。*pleasegetmeabrighterone.請給我換個亮的。*Theroomistoocoldforme.IfeelrathercoldwhenIsleep.這房間太冷了，我睡覺時感到很冷。DialogueAA：Goodmorning,sir.WhatcanIdoforyou?B：I'minRoom6305.Canyouchangetheroomforme?It'stoonoisy.Mywifewaswokenupseveraltimesbythenoisethebaggageelevatormade.Shesaiditwastoomuchforher.A：I&#

17、39;mawfullysorry,sir.Idoapologize.Room6306isneartheelevator.It'spossiblethatthenoiseisheardearlyinthemorningwhenallisquiet.B：Anyhow,I'dliketochangeourroom.A：Noproblem,sir.Wewillchangetheroomforyourightaway.Pleasewaitingintheroom,andthebellboywillhelpyou.B：Allright.DialogueBA：Goodevening,ma&#

18、39;am.WhatcanIdoforyou？B：Yes.Thelightinthisroomistoodim.Pleasegetmeabrighterone.A：Certainly,sir.I'llbecallhousekeepinggotoyourroomrightaway.B：OK.An,yes,theroomistoocoldforme.IfeelrathercoldwhenIsleep.Wouldyoulikeanextrablanket?A：Ok,housekeepingwillsendablanketforyoulater.IsthereanythingelseIcandoforyou,sir?B：No,thanks.A：Goodnight,ma'am.WordsandExpressionelevatorn.電梯extraa.額外的，外加的blanket