團(tuán)隊(duì)合作知識(shí)專(zhuān)業(yè)培訓(xùn)

1、團(tuán)隊(duì)合作知識(shí)專(zhuān)業(yè)培訓(xùn)培訓(xùn)目的Objectives of the module在此次培訓(xùn)結(jié)束時(shí)你將：Upon completion of this module: 識(shí)別一群人和一個(gè)團(tuán)隊(duì)的不同之處 You will recognize the differences between a group and a team; 懂得和分析團(tuán)隊(duì)的成長(zhǎng)開(kāi)展階段You will know and analyze the training and development stages of the team;識(shí)別高效率團(tuán)隊(duì)的主要特點(diǎn)You will identify the principal characte

2、ristics of an effective team; 懂得團(tuán)隊(duì)領(lǐng)導(dǎo)的角色You will be able to describe the managers role in the team; 實(shí)踐團(tuán)隊(duì)合作 You will practice teamwork;懂得支持團(tuán)隊(duì)合作的技巧You are going to identify the techniques for facilitating a team.團(tuán)隊(duì)的定義 What is a team?團(tuán)隊(duì)開(kāi)展階段 Phases of team development團(tuán)隊(duì)業(yè)績(jī) Team performance團(tuán)隊(duì)領(lǐng)導(dǎo)的角色 Managers

3、 role in a team團(tuán)隊(duì)合作總結(jié) Summary on teamwork你對(duì)此次培訓(xùn)的期望？What are your expectations for this module? 學(xué)員對(duì)此次培訓(xùn)的期望Expectations of the participants?領(lǐng)導(dǎo)團(tuán)隊(duì) Ability to lead a team; 接納他人 Openness toward others開(kāi)展員工 Developing people目標(biāo)能力Target competencies of this module 團(tuán)隊(duì)合作 Team work Sequence 1 :團(tuán)隊(duì)的定義 What is a te

4、am為什么稱(chēng)以下為“團(tuán)隊(duì)？ -外科手術(shù)組 -生產(chǎn)團(tuán)隊(duì) -救援隊(duì) -治安隊(duì) -電視組 -工程組為什么是團(tuán)隊(duì)而非一群人?它們有什么共同點(diǎn)呢？一群人團(tuán)隊(duì)相同的目標(biāo)Common goal 相互關(guān)聯(lián)Interdependence做出承諾Committment負(fù)責(zé)Responsibility關(guān)鍵詞Key words人們有相同的目標(biāo)或愿意一起工作隊(duì)員們懂得他們相互依存來(lái)取得團(tuán)隊(duì)的目標(biāo)隊(duì)員有信心來(lái)做出有效的統(tǒng)一的決定全體隊(duì)員要取得優(yōu)異的成績(jī)必須對(duì)大家負(fù)責(zé)領(lǐng)導(dǎo)很強(qiáng)或很弱個(gè)人的職責(zé)個(gè)人結(jié)果對(duì)公共同的目標(biāo)不做承諾沒(méi)有時(shí)間限制無(wú)規(guī)那么/無(wú)序的合作 溝通不必是直接的和經(jīng)常的隊(duì)員實(shí)踐并直接有效地溝通一定數(shù)量的人，有一個(gè)共

5、同目標(biāo)，愿意一起工作，平衡集體和個(gè)人利益A specific number of persons who have a common goal and who are motivated to work together, with a balance between the collective interest and individual interests.各個(gè)隊(duì)員之間相互聯(lián)系和互動(dòng)協(xié)作 Connections and interaction between the team members什么是團(tuán)隊(duì)What is a team?各個(gè)隊(duì)員組成團(tuán)隊(duì)The individual statu

6、s of the team members各自分工Performing individual tasks團(tuán)隊(duì)像一輛自行車(chē)A team is like a bicycle朝著同一目標(biāo)方向一起努力Work together in one direction to reach the target一定數(shù)量的人朝著同一個(gè)目標(biāo)愿意達(dá)到這個(gè)目標(biāo)有各自不同的分工有組織的運(yùn)行 協(xié)同行動(dòng)接收領(lǐng)導(dǎo)協(xié)調(diào)行動(dòng) 相同的目標(biāo)各有分工有組織協(xié)調(diào)愿意為一個(gè)目標(biāo)在一起工作接受領(lǐng)導(dǎo)一定數(shù)量的人什么是團(tuán)隊(duì)What is a team? 團(tuán)隊(duì)合作Teamwork Sequence 2 : 團(tuán)隊(duì)開(kāi)展階段The stages of te

7、am development3人團(tuán)隊(duì) ：團(tuán)隊(duì)大小對(duì)團(tuán)隊(duì)運(yùn)作的影響對(duì)于準(zhǔn)確處理問(wèn)題，僅有一個(gè)正確的解決方案時(shí)很有效 需要領(lǐng)導(dǎo)結(jié)構(gòu)、有力的規(guī)那么、正式的組織和檢查結(jié)構(gòu) 6人以下團(tuán)隊(duì) ：交流多且有效。便于每位成員表達(dá)思想，分工自然，不會(huì)損害整體利益和目標(biāo)。相互幫助，人員組織相對(duì)自然。 6-12人團(tuán)隊(duì) ：12人以上團(tuán)隊(duì)： 有相互關(guān)系的規(guī)定，花時(shí)間在糾正有損的行動(dòng)上。內(nèi)部會(huì)形成一些小幫派，小幫派之間可能發(fā)生沖突。容易忽略整體目標(biāo)。需要經(jīng)常糾偏。 團(tuán)隊(duì)成員愿意 共同協(xié)作團(tuán)隊(duì)的自治團(tuán)隊(duì)的自治由以下兩個(gè)因素確定：團(tuán)隊(duì)成員 懂得如何共同協(xié)作 團(tuán)隊(duì)成員知道如何與他們的管理者一起工作，并且，和該領(lǐng)導(dǎo)一起工作他們有動(dòng)

8、力。4到6人的團(tuán)隊(duì)：團(tuán)隊(duì)的自治團(tuán)隊(duì)大小對(duì)團(tuán)隊(duì)自治的影響：某些自主-自治的人會(huì)帶動(dòng)團(tuán)隊(duì)向上那些自主-自治性較差的人可能會(huì)向下拖累團(tuán)隊(duì)的自治大于12人的團(tuán)隊(duì)：1234形成沖突正常業(yè)績(jī)領(lǐng)導(dǎo)團(tuán)隊(duì)分享團(tuán)隊(duì)開(kāi)展的關(guān)鍵階段12341. 形成對(duì)領(lǐng)導(dǎo)有強(qiáng)烈依賴(lài)性很少溝通沒(méi)有分享目標(biāo)、工作和規(guī)那么很少集體決策2. 沖突遇到問(wèn)題發(fā)生沖突很少傾聽(tīng)有非正式小團(tuán)伙違反規(guī)那么可能放棄、灰心喪氣3. 正?；瘜?duì)目標(biāo)和規(guī)那么有共識(shí)表?yè)P(yáng)和認(rèn)可奉獻(xiàn)集體合作處理問(wèn)題良好的氣氛和溝通4. 績(jī)效分享任務(wù)能自己解決問(wèn)題合作自然每位成員工作投入團(tuán)隊(duì)開(kāi)展的關(guān)鍵階段領(lǐng)導(dǎo)團(tuán)隊(duì)分享分享任務(wù)方向，目標(biāo)適宜的行為傾聽(tīng)，思考，回應(yīng)，開(kāi)展互相了解角色互補(bǔ)團(tuán)隊(duì)

9、信任分享團(tuán)隊(duì)運(yùn)行規(guī)那么會(huì)議，決定，信息，矛盾,團(tuán)隊(duì)存在的根底共同確定任務(wù)和目標(biāo)賞識(shí)成功共同確定有效運(yùn)行規(guī)那么，相互尊重、開(kāi)展共同行動(dòng),融洽氣氛組織融入,相互了解對(duì)方的角色和期望促進(jìn)交流，改進(jìn)溝通方式 如何使得團(tuán)隊(duì)開(kāi)展分享任務(wù)方向，目標(biāo)分享團(tuán)隊(duì)運(yùn)行規(guī)那么會(huì)議，決定，信息，矛盾,適宜的行為傾聽(tīng)，思考，回應(yīng)，開(kāi)展互相了解角色互補(bǔ)團(tuán)隊(duì)信任團(tuán)隊(duì)開(kāi)展階段 The stages of team development練習(xí) Exercise?什么使得團(tuán)隊(duì)凝聚：相互信任，信任團(tuán)隊(duì)What makes the team cohesive: each persons trust in the others and

10、in the ability of the team as a whole:互利Feeling of mutual benefit尊重個(gè)人特點(diǎn)Respect for the members identities反響Feedback共同語(yǔ)言Common language如何使得團(tuán)隊(duì)凝聚在一起Sticking together as a team在團(tuán)隊(duì)內(nèi)部，當(dāng)時(shí)可以加強(qiáng)團(tuán)隊(duì)的互信 Within the team, trust is reinforced when:團(tuán)隊(duì)成員間的頻繁溝通 there is frequent communication between the team members對(duì)

11、信息進(jìn)行適宜的分類(lèi)和定義好格式 the messages are properly classified and formulated正確地定義任務(wù)、角色以及責(zé)任 tasks, roles and responsibilities are correctly defined團(tuán)隊(duì)成員遵守時(shí)限和承諾 the team members respect deadlines and commitments積極上進(jìn)的環(huán)境 the environment is positive相互幫助 colleagues help each other清楚地識(shí)別員工個(gè)人和集體的期望the individual and g

12、roup expectations have been clearly identified團(tuán)隊(duì)成員的積極參與the team members have a similar level of involvement在團(tuán)隊(duì)內(nèi)部，當(dāng)時(shí)削弱團(tuán)隊(duì)的互信 Trust is weakened within the team when:溝通不暢，想法沒(méi)有得到分享communication is poor, ideas are not shared團(tuán)隊(duì)成員不響應(yīng) the team members react poorly一些緊急信息沒(méi)有回應(yīng)certain urgent messages go unanswer

13、ed加強(qiáng)/削弱信任 Reinforce / weaken trust Bridge game OrCommon goal gameExercise?How a team is created.How motivation exists as soon as an objective is clear for all the team members.That a team only functions well insofar as each member knows and understands what he has to do.This game shows:Common goal g

14、ame團(tuán)隊(duì)合作 Teamwork Sequence 3 : 團(tuán)隊(duì)的自治 Team autonomy團(tuán)隊(duì)成員知道如何在一起工作The team members know how to work together團(tuán)隊(duì)成員想在一起工作The team members want to work together團(tuán)隊(duì)的自治 Team autonomy Note: 他們知道如何與每個(gè)負(fù)責(zé)的人一起工作，以及如何調(diào)動(dòng)與他工作的人的積極性They know how to work with each person responsible and are motivated to work with him. (

15、.)團(tuán)隊(duì)的自治可以定義為：Team autonomy may be defined as follows: 團(tuán)隊(duì)合作Teamwork Sequence 4 : 如何使得團(tuán)隊(duì)更有效How do you recognize an effective team? 如何使得團(tuán)隊(duì)更有效 How do you recognize an effective team? 例如Examples?分組討論 15分鐘 Travail en 2 sous-groupes 20 et dbriefingWhat is an effective team?高效團(tuán)隊(duì)的特點(diǎn)An effective team is chara

16、cterized by:相互影響Mutual influence 溝通開(kāi)放允許辯論管理沖突領(lǐng)導(dǎo)傾聽(tīng)員工參與Open communication Ability to debate and resolve conflictsLeader who listens and gets others to participate 分擔(dān)職責(zé)Shared responsibility 表?yè)P(yáng)認(rèn)可成績(jī)和奉獻(xiàn)集體解決問(wèn)題分享所有決定Recognition of results & contributionCollective resolution of cross-functional problemsDecis

17、ions shared by all方向一致A common vision :分享目標(biāo)Shared objectives結(jié)果 Results obtained 直接結(jié)果 Direct results (與目標(biāo)相比with regard to the objectives)間接結(jié)果 Indirect results (鼓勵(lì)，戰(zhàn)略，能力開(kāi)展motivation, strategy, competency development)使團(tuán)隊(duì)充滿(mǎn)活力的四個(gè)杠桿The 4 levers for forming an effective team多樣性和其他技能Leverage diversity and c

18、omplementary skills= 知道每個(gè)人的角色、特長(zhǎng)、限制、信心Know each persons role, dominant personality traits, confidence團(tuán)隊(duì)特點(diǎn) Excel at team basics= 團(tuán)隊(duì)的能力Competence of the team: 建設(shè)性地解決沖突，構(gòu)建戰(zhàn)略方案，做出準(zhǔn)確的決定，分享領(lǐng)導(dǎo)constructive conflict, strategic plans, precise decisions, shared leadership分享并保持方向一致Share the direction= 構(gòu)建集體智慧，相互

19、依存 Construct intelligent and interdependent choices堅(jiān)持工作方式 Adhere to a mode of operation= 團(tuán)隊(duì)持續(xù)進(jìn)步：在流程、培訓(xùn)、規(guī)那么等方面Continuous improvement of team processes, collective training, rules (expectations) of the team defined- 自信、互信，領(lǐng)導(dǎo)與團(tuán)隊(duì)間互信 如：踢點(diǎn)球要使得團(tuán)隊(duì)運(yùn)轉(zhuǎn)良好 必須:有共同目標(biāo)并且一起分享(方向和目的) 如：今年我們要拿到全國(guó)冠軍 了解并實(shí)施已確定的運(yùn)行規(guī)那么 如：運(yùn)發(fā)動(dòng)

20、吃飯時(shí)間、生活衛(wèi)生、訓(xùn)練紀(jì)律 -信息及反響交流順暢、及時(shí)如：球員間的討論、了解剩余時(shí)間開(kāi)展發(fā)揮信息作用加強(qiáng)聯(lián)系開(kāi)展集體行動(dòng)提高團(tuán)隊(duì)凝聚力使團(tuán)隊(duì)充滿(mǎn)活力的四個(gè)杠桿開(kāi)展發(fā)揮信息作用告知任務(wù)、職能和角色 告知結(jié)果、目標(biāo)和成功 告知團(tuán)隊(duì)環(huán)境、進(jìn)展、和外部期望.加強(qiáng)聯(lián)系 促進(jìn)相互了解 安排工作：鼓勵(lì)一職多能，促進(jìn)交流，方便文件和資料的查詢(xún) 安排空間：共同場(chǎng)所、融洽工作氣氛負(fù)責(zé)人與團(tuán)隊(duì)成員相互接近安排時(shí)間：鼓勵(lì)正式或非正式會(huì)面開(kāi)展集體行動(dòng)同團(tuán)隊(duì)成員一起確定團(tuán)隊(duì)的共同目標(biāo) 為準(zhǔn)備開(kāi)始共同行動(dòng)組織開(kāi)會(huì) 根據(jù)團(tuán)隊(duì)面臨的挑戰(zhàn)，擬定共同“獎(jiǎng)勵(lì)措施提倡在任何情況下的團(tuán)結(jié)互助精神 (相互幫助、相互學(xué)習(xí)、指導(dǎo))自我挑戰(zhàn)、

21、自我競(jìng)爭(zhēng)通過(guò)開(kāi)展提高豎立團(tuán)隊(duì)形象維護(hù)團(tuán)隊(duì)、與時(shí)俱進(jìn)提高團(tuán)隊(duì)凝聚力 不利于團(tuán)隊(duì)合作的行為尋求一致Seeking a consensus:要求思維開(kāi)放Require an open mind.必須減少/小擔(dān)憂(yōu)、抵觸、干擾等Fears, resistance, barriers must be minimized.集體決策Decisions come from the group. 分擔(dān)職責(zé)Shared responsibility.鼓勵(lì)每人成員Each persons individual satisfaction.團(tuán)隊(duì)合作 Teamwork 團(tuán)隊(duì)合作 Teamwork Sequence 5 :

22、管理人的重要性及角色The managers role and importance “是Yes通過(guò)管理人員的個(gè)人特點(diǎn)、經(jīng)驗(yàn)、專(zhuān)業(yè)知識(shí)，他應(yīng)該被認(rèn)作團(tuán)隊(duì)當(dāng)中的一員The manager is perceived as “one of us, through the characteristics of personality, experience, expertise. 通過(guò)管理人員遵守規(guī)那么、對(duì)團(tuán)隊(duì)工作有重要價(jià)值，他會(huì)被認(rèn)作團(tuán)隊(duì)當(dāng)中的一員The manager is perceived as “one of us, by respecting the rules and values es

23、sential to the team.管理人員應(yīng)該被認(rèn)作執(zhí)行的模范The manager must be perceived as the model to follow. 管理人員應(yīng)該滿(mǎn)足團(tuán)隊(duì)員工的期望The manager must meet the members expectations. “否No他很保守、守舊He is very conservative and maintains outdated traditions, 他不想介入和解決團(tuán)隊(duì)成員的矛盾He avoids resolving conflicts between the team members. 他不能夠作為決策

24、的制定者He does not play the role of decision-maker . 他集中于瑣碎、無(wú)效的事務(wù)中He focuses on unimportant and inefficient activities,他所做決定不分析風(fēng)險(xiǎn)He makes decisions without first analyzing the risks. 他固執(zhí) He is rigid. 他缺乏想象力He has no imagination.管理人員的角色Managers role應(yīng)該加強(qiáng)To be emphasized:傾聽(tīng)Active listening by team members

25、.出謀劃策的競(jìng)賽Competition of ideas without internal competition.團(tuán)隊(duì)成員間的寬容Tolerance among team members.接收其他人的觀點(diǎn)Acceptance of other viewpoints.要求全體團(tuán)隊(duì)成員的參與Solicit participation from all the team members.同團(tuán)隊(duì)成員一起改進(jìn)業(yè)績(jī)的工具Tools for improving performance with my fellow team membersVisual 可視:溝通：指標(biāo)、信息欄、報(bào)告、通告等Communication : display of ind