1391國開電大本科《商務(wù)英語4》歷年期末考試(第三大題閱讀判斷題)題庫

1、最新國開電大本科商務(wù)英語4歷年期末考試（第三大題閱讀判斷題）題庫2021年1月試題及答案三、閱讀理解(共計(jì)40分，每小題2分)26-30題：閱讀下面的句子，根據(jù)文章內(nèi)容進(jìn)行判斷，正確的寫“T”，錯誤的寫“F”。 Passage 2A challenge in working in customer service is to ensure that you have focused your attention on the right key areasmeasured by the right Key Performance Indicator (KPI) . One of the mos

2、t important aspects of a customer service KPI is what is often referred to as the “Feel Good Factorn . Basically the goal is not only to help the customer have a good experience, but to offer an experience that exceeds expectations. Several key points are listed as fol lows：Know what products/servic

3、e you are offering from back to front.In other words, bean information expert.It is okay to say “I dont know” , but it should always be followed up by but let me find out” or possibly but this person will be ab 1 e to assist you Whatever the situation maybe, make sure that you dont leave your custom

4、er with an unanswered question. Most of the communication that you relay to others is done through body language. If you have negative body language when you communicate with others, it shows that you dont care. Two of the most important aspects of positive body language are smiling and eye contact.

5、 Make sure to look your customers in the eye.It shows that we are listening to them and hearing what they are saying. And of course smi 1 ing is more inviting than a blank look or frown.Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to

6、go above and beyond the expectations of your customers. In doing so, it helps them to know that you care and it will leave them with the Feel Good FactorM that you are searching for.The goal of customer service is to give customers an experience that meets their expectations.答案FLeave your customer w

7、ith an unanswered question is unacceptable.答案TBoth positive body language and negative body language are necessary in customer service. 答案FEye contact is one of the most important aspects of positive body language.答案T“Going the extra mile to help them” in the last paragraph means “going along way to

8、 help them” .答案F2020年7月試題及答案三、閱讀理解(共計(jì)40分，每小題2分)26-30題：閱讀下面的句子，根據(jù)文章內(nèi)容進(jìn)行判斷，正確的寫“T,錯誤的寫“F”并將答案寫在答 題紙上。Passage 2The balance sheet is produced at the end of a company s financial year, and is a snapshot of its financial situation. It shows the companys assets and liabilities at that point in time-There a

9、re two halves to a balance sheet. The top half shows where the money is being used in the business (the net assets) , and the bottom half shows where this money came from (the capital employed) . The total of each half should be the same, hence the expression balancesheet.There are two kinds of asse

10、ts-ong-term and short-term. The long-term assets are known as fixed assets, and include the land, buildings, machinery and vehicles that are used in connection with the business. All fixed assets except land are depreciated as they wear out overtime. The total fixed assets are the value of the fixed

11、 assets, less the accumulated depreciation.that are due within one year.The top half of the balance sheet also includes liabilities The short-term assets are known as current assets, and i nclude cash, stocks and receivableswithin the year, such as wages earned but not yet paid. Long-term liabilitie

12、s may mortgages and other loans that will not have been paid off within the year.top half of the balance sheet therefore consists of the total of fixed and current less the current and long-term liabilities, giving the net assets.that is al 1 debts and obligations owed by the business to creditors.

13、Current liabilities are those debts that must be paid includeTheassets,The bottom half of the balance sheet shows where this money came from. For a limited company, this will include the money raised by issuing shares, and is known as the share capital. The business may also have ploughed some of th

14、e money back into building up the business. This is called retained profit.The bottom half of the balance sheet therefore consists of the total of share capital and retained profits, giving the capital employed.The top half of a balance sheet shows where the money is being used in the business. 答案Tw

15、ear out overtime.assets.All fixed assets are depreciated as they答案FThe short-term assets are known as fixed答案FCurrent liabilities are those debts that must be paid within the year.答案TThe money ploughed back into building up the business is called retained profit.答案T2020年1月試題及答案三、閱讀理解（共計(jì)40分，每小題2分）26-

16、30題：閱讀下面的句子，根據(jù)文章內(nèi)容進(jìn)行判斷，正確的寫，錯誤的寫并將答案寫在答 題紙上。Passage 2If you want to become a franchisee, the tips below can help you to find the perfect opportunity.Be focus don your preference. On the stage of decision-making, the bottom 1 ine is： Don t rule out a business without learning or seeing what the day-t

17、o-day will look like. For instance, think about a mom returning to the workforce who knows she wants to interact with children on a dai ly basis- Among the hundreds of options there, she needs to decide if she would like to be hands on as a teacher or if she wou 1 d rather manage a facility that tut

18、ors children in math. Deciding between the two is easy if she considers which day-to-day position she wou1d prefer and how that will impact her other goals.Be proactive with your research. After you ve determined what role you want in a franchise, it s important to start researching different option

19、s. Physically visit many di fferent franchise locations and browse the web and then determine what will be a fit in your conmiunityMake sure the franchisor has experience. Before signing on to a franchise, it is essential to ask the franchisor about the executive team and its past industry experienc

20、e. Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully.Read the franchise disclosure document carefully. The first thing to look at is how much a franchise would cost to purchase. Make sure you have a financial advisor

21、 who can look at that item with you and see the type of profit a franchisee can make on average. It s al so important to take a look at the post-termination clause in the agreement to make sure that when you want to leave the business, you know the terms wel1 and your interests are properly protecte

22、d. 26- Decide on a business with learning or seeing what the day-to-day will look like.答案TBefore youve determined what role you want in a franchise, its time to start the business. 答案FBefore signing on to a franchise, the essential job is to ask the franchisor about the executive team and its past i

23、ndustry experience.答案TThe first thing to look at is how long a franchise would take to purchase.答案FTo make sure that when you want to leave the business, you have made enough money and you are satisfied with that,答案F2019年7月試題及答案三、閱讀理解（共計(jì)40分，每小題2分）26-30題：閱讀下面的句子，根據(jù)文章內(nèi)容進(jìn)行判斷，正確的寫“T” ,錯誤的寫“F”并將答案寫在答 題紙上

24、。Passage 2key points are listed as follows： back to front. In other words, bean but it should always be followed up will be able to assist you” . WhateverA challenge in working in customer service is to ensure that you have focused your attention on the right key areas, measured by the right Key Per

25、formance Indicator (KPI) One of the most important aspects of a customer service KPI is what is often referred to as the “Feel Good FactorM . Basically the goal is not only to help the customer have a good experience, but to offer an experience that exceeds expectations. SeveralKnow what products/sc

26、rvicc you are offering from information expert. It is okay to say I dont know, by “but let me find out” or possibly but this person the situation maybe, make sure that you dont leave your customer with an unanswered question.Most of the communication that you relay to others is done through body lan

27、guage. If you have negative body language when you communicate with others, it shows that you dont care. Two of the most important aspects of positive body language are smi 1 ing and eye contact. Make sure to look your customers in the eye. It shows that we are listening to them and hearing what the

28、y arc saying. And of course smiling is more inviting than a blank look or frown.Nothing surprises your customers more than an employee going the extra mile to help them. Always look for ways to go above and beyond the expectations of your customers. In doing so, it helps them to know that you care a

29、nd it will leave them with the Feel Good Factor that you are searching for.The goal of customer service is to give customers an experience that meets their expectations.答案FLeave your customer with an unanswered question is unacceptable.答案TBoth positive body language and negative body language are ne

30、cessary in customer service. 答案FEye contact is one of the most important aspects of positive body language.答案TThe underlined going the extra mile to help them” in the last paragraph means “going along way to help them .答案F 2019年1月試題及答案 三、閱讀理解(共計(jì)40分，每小題2分) 21-25題：閱讀下列短文，從A、B、C三個選項(xiàng)中選出一個正確答案，并將答案序號寫在答題

31、紙上。 Passage 1Identify the country or countries you will be travel 1 ing to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application.to visitwith the to visit be sent to the embassy or consulatejust one Sche

32、ngen country, you wi11 need to app1y for embassy or consulate of that particular country.two or more Schengen countries, your application must of the country that shall be your main destination, but do not have a mainIf you are intendingthe Schengen visa directlyIf you are intending If you are inten

33、ding to visit several Schengen countries,you should apply for the visa at the embassy or consulate of the first Schengendestination,country on your travel itinerary.Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online,Prepare all the consu

34、late or embassy,A valid nationalEvidence showing Proof of medicalrequirements for your Schengen visa application. Depending on the you are required to show the following documents： passport the purpose of your trip(e. g. hotel reservations) insuranceAround-trip travel ticketProof of fundsCheck the p

35、rocessing time to ensure you get your Schengen visa on time.The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.2L This passage is mainly about .what a Schengen visa iswho can apply for a Schengen visahow to apply for a Schengen visa答案cIf you are intending to visit two or more Schengen countries, you wi 11 need to send your applicati on .to the embassy or consulate of the country that shall be your main destinationembassy or consulate of that particular country consulate of the first Schengen country on