06危機管理04情境19罷工sce strike

1、Carrefour China Risk 情境 SCENRIAO19 定是指員工他們自身需求而組織的自愿的，事先商議的集體停止工作的行為在法國是允許的權力流（部（公司不同部門相繼受到影響（員工在Carrefour China Risk 情境 SCENRIAO19 定是指員工他們自身需求而組織的自愿的，事先商議的集體停止工作的行為在法國是允許的權力流（部（公司不同部門相繼受到影響（員工在場，但是不工作），合2006 的人進3：這場個月行動導致 30 多團伙利的形勢對超市實施。A strike is a tary, concerted and sation of work by employees

2、 support of demands made on their employer. In France, striking is a constitution There are different types of strike: general (all employees stop working), (different sectors of the firm are affected sively), stay-in strike (employees present but do not work), work-to-rule (partial In March 2006, a

3、 violent strike erupted among frican security guards, asked for a wage raise. Strikers attacked violently non-strikers; over s killed during the three-month he same time, a group of criminals advantage of the situation to loot a 預防 爭取Before the strike erupts he long Ma ain efficient information netw

4、orks, ernal and ain good relations with the different actors of your socio-Favour a strong iveness of trade unions and set up a negotiation before any strike Set up a l alert system, for instance inspired on the Finance RATPs Choose a During the ocation where the direction can take shelter in case o

5、f ain a close and permanent Develop and 即時行動 IMMEDIATE 門店 。Choose a During the ocation where the direction can take shelter in case of ain a close and permanent Develop and 即時行動 IMMEDIATE 門店 。Assess the importance of the movement (what percentage of the employees are Identify clearly the strikers Es

6、tablish a continuous dialogue with works represenives, on the basis of the demands list previously established.Inform you hierarchy (DR, l Relation Department, Study the means to implement to continuity of the activity byre the direction.Suspend or cancelthe logistic Decide whether to ain or not the

7、 store anizing tasks If sary, call in a bailiff to obtain proof for further ry 安全部門 Country Security 。Gather all the available information concerning and double-check yze the risks of of aggravation of the Ifernal security sary, get in contact .資產(chǎn)部門 Country Assets Contact the Store Manager and obtai

8、n information regarding the Warn the insurance 開發(fā)部門 Country ion If the strike turns violent, provide the Store Manager with the appropriate means guarantee the safety of nel and c Supervise ernal and external Ifsary, lead the crisis 相關部門 法律部門 工會 客戶 部 If the strike turns violent, provide the Store Ma

9、nager with the appropriate means guarantee the safety of nel and c Supervise ernal and external Ifsary, lead the crisis 相關部門 法律部門 工會 客戶 部 Legal Department Human Resour Department Trade unions C ts rs Finance Department Communication Department ls l relation Department Assotions Media 處理溝通方面的7 大誤區(qū)將公不

10、考 。的分析都還為之過早，但還的悉心照顧。家樂福的事故緊急預案組的技術支持部門已經(jīng)采取了行動緊急救助小組以及所機處理部門已經(jīng)召開會議，將會提供信息Prepare well ahead an argumeniontaking your environment.o accountthe different risksrelative Take the time to think about the situation and prepare ervention before n mind the seven sins of crisis - - Not taking responsibility

11、for a Putting a companys Responding too - Not taking responsibility for a Putting a companys Responding too Taking a “no comment” stance withthe Not communicating with - Making s without thinking of -The following message will be transmitted to the media Communication “It is too early yze the causes and of this incident, but have already implemented our emergency plan. Our technical support are on their way. We have set up a psychological support