新編旅游英語專業(yè)知識市公開課金獎市賽課一等獎課件

1、A Welcome Speech第1頁Step 1: Lead-inQ: What is the first thing that a tour guide should do when he/she meets the tourists?A：a welcome speech第2頁Step 2: Scene and Task1. SceneSuppose you are a local guide.Mr. White is the tour groups national guide from Canada.2. TaskMake a welcome speech according to t

2、he scene given.第3頁Make a Welcome Speech Well1) Include the six items2) Speak fluently3) Highlight characteristics第4頁En Route to the Hotel Welcome SpeechGood evening, ladies and gentlemen Welcome to China! Welcome to Shanghai. Confucius, our great ancient philosopher once said, “What a great joy it i

3、s to have friends from afar!” Today, with such great joy, on behalf of the China Youth Travel Service, Id like to express a warm welcome to all of you, our distinguished guests from the other side of the Pacific. I also hope that during your short stay Shanghai, you can not only satisfy your eyes an

4、d stomach, but also experience the real Chinese culture and have a better understanding of the Chinese people and its development. Please allow me to say a few words about myself. My name is Gao Yuan. You can simply call me Gao, which means “tall” in Chinese, although Im not tall at all. This is our

5、 driver, Mr. Li, who has been driving for more than ten years. Mr.Li and I will be at your disposal. We will do everything possible to make your visit a pleasant experience. If you have any problems or requests, please do not hesitate to let us know.第5頁 You are going to stay at Shangri-la Hotel, a l

6、uxurious, five-star hotel located right on the famous Huangpu River. Since you are to stay in our city for two days, you will be using this vehicle during your stay in Shanghai. So please take the trouble to jot down the plate number for future convenience: 8E199. I will repeat: 8E199. Got it?第6頁 Kn

7、own throughout the world as the “Pearl of the Orient”, Shanghai is a modern and fast-paced city, rich in history and culture, which has a wealth of areas and sites just waiting to be explored. During the following two days, you will experience the old part of the city by investigating Shanghais form

8、er Concession areas and Yuyuan Gardens. You will also visit the newest area of the city, Pudong, and two of its most impressive structures: Jinmao Tower and the Oriental Pearl TV Tower. In addition, tomorrow evening you will take a cruise on the Huangpu River and enjoy the beautiful night scenery on

9、 both sides. I sincerely wish you a pleasant, comfortable stay and a fantastic holiday here. I shall do all I can to make everything easy for you . Thank you and have an enjoyable evening!第7頁The Six Items1) To extend a warm welcome to the tourist2) To introduce your team to them3) To give a brief ac

10、count of tour arrangements4) To make sure youll be always at their service5) To tell them the time difference6) To give best wishes to them第8頁Helpful SentencesAsking for attentionGood evening, ladies and gentleman.May I have your attention please?Ladies and gentlemen, your attention please?Ladies an

11、d gentlemen, please let me have your attention for a moment.第9頁Self-introductionIm Yao, your local guide from CYTS.First, please allow me to introduce myself.Im a guide from China International Travel Service. My English name is Jan.Im your local guide in Wuhan, and my name is Li Pin.My name is Jan

12、Lin, but you may just call me Jan.第10頁Introducing a person to a groupPlease allow me to introduce Mr. Wang, our driver on this trip.Please let me introduce my colleague first. Mr. Wang is our driver. He has 15 years of driving under his belt, so you are in very safe hands.May I introduce to you Mr.

13、Li, the general manager of our travel service?May I have the pleasure of introducing the local guide to you? This is Miss Wang Jie from Shanghai CITS.第11頁Giving welcomesWelcome to Wuhan, China.First let me express a warm welcome to you.On behalf of China Travel Service and my colleague, I warmly wel

14、come you to Chengdu. On behalf of China International Travel Service, Chengdu Branch, I would like to express our warmest welcome to you all.On behalf of CYTS Wuhan Branch, Im very glad to have all of you here.第12頁Expressing intention to provide good serviceWe are glad to be at your disposal.If you

15、have any problems or requests, please feel free to ask me.If you have questions or requests, please dont hesitate to tell us.We will do everything possible to make your visit a pleasant experience.We will do as much as we can to smooth your way, care for your welfare, and assist you in whatever way

16、we can. I shall do all I can to make everything easy for you. Please dont hesitate to ask at any time if you need my help.I am sure you will have an abundance of things to see and experience during your stay.My job is to smooth your way, care for your welfare, answer your questions, and be your guid

17、e and interpreter.During your stay in China, I will try to do my best to warm the cockles of your heart.We are your friends across the sea.What a joy it is when our friends from afar come to visit. Nothing is more delightful than to meet friends from far away.第13頁Giving good wishes for a pleasant st

18、ayI hope you will have a good time in Guangzhou.I wish you will have a good time in this city.I hope you will enjoy your stay in our city.Good night and have a good stay!I hope your visit to this city will be a happy and memorable experience. I sincerely wish you a pleasant and comfortable stay and

19、a fantastic holiday.I am sure this trip will be one of the most unforgettable experiences in your life.I know that you will have a wonderful and rewarding experience during your stay in Beijing.I do hope that this trip will be the most memorable one youve ever had.第14頁姓名與文化第15頁在國際交往中，普通對男子稱先生，對女子稱夫人

20、、女士、小姐。 對地位高官方人士，普通為部長以上高級官員，按國家情況稱“閣下”、職銜或先生。 君主制國家，按習慣稱國王、皇后為“陛下”，稱王子、公主、親王等為“殿下”。 對醫(yī)生、教授、法官、律師以及有博士等學位人士，均可單獨稱“醫(yī)生”、“教授”、“法官”、“律師”、“博士”等。 對軍人普通稱軍銜，或軍銜加先生，知道姓名可冠以姓與名。 對服務人員普通可稱服務員，如知道姓名可單獨稱名字。 對教會中神職人員，普通可稱教會職稱，或姓名加職稱，或職稱加先生。 第16頁英美人姓名英美人姓名排列是名在前姓在后。 John Wilson 約翰維爾遜 、Edward Adam Davis譯為愛德華亞當戴維斯 J

21、ohn Wilson, Junior, 譯為小約翰維廉，George Smith, , 譯為喬治史密斯第三如瑪麗懷特（Marie White）女士與約翰戴維斯（John Davis）先生結婚，婚后女方姓名為瑪麗戴維斯(Marie Davis) 書寫時常把名字縮寫為一個字頭，但姓不能縮寫，如G. W. Thomson, D. C. Sullivan等。第17頁法國人姓名 法國人姓名也是名在前姓在后，普通由二節(jié)或三節(jié)組成。前一、二節(jié)為個人名，最終一節(jié)為姓。有時姓名可達四、五節(jié)，多是教名和由長輩起名字。如：Henri Rene Albert Guy de Maupassant譯為：亨利勒內阿貝爾居伊

22、德莫泊桑，普通簡稱Guy de Maupassant居伊德莫泊桑 法文名字中經常有Le、La等冠詞，de等介詞，譯成漢字時，應與姓連譯，如La Fantaine拉方丹，Le Goff勒戈夫，de Gaulle戴高樂，等 西班牙人和葡萄牙人姓名 西班牙人姓名常有三、四節(jié)，前一、二節(jié)為本人名字，倒數第二節(jié)為父姓，最終一節(jié)為母姓。普通以父姓為自己姓，但少數人也有用母姓為本人姓。如：Diego Rodrigueez de Silva y Velasquez譯為迭戈羅德里格斯德席爾瓦貝拉斯克斯，de是介詞，Silva是父姓，y是連接詞“和”，Velasquez是母姓 葡萄牙人姓名也多由三、四節(jié)組成，前一

23、、二節(jié)是個人名字，接著是母姓，最終為父姓。簡稱時個人名普通加父姓。第18頁俄羅斯人和匈牙利人姓名俄羅斯人姓名普通由三節(jié)組成。如伊萬伊萬諾維奇伊萬諾夫,伊萬為本人名字，伊萬諾維奇為父名，意為伊萬之子，伊萬諾夫為姓。 婦女婚前用父親姓，婚后多用丈夫姓，但本人名字和父名不變。如尼娜伊萬諾夫娜伊萬諾娃，尼娜為本人名，伊萬諾夫娜為父名，伊萬諾娃為父姓。假如她與羅果夫結婚，婚后姓改為羅果娃，其全名為尼娜伊萬諾夫娜羅果娃 。匈牙利人姓名，排列與我國人名相同，姓在前名在后。都由兩節(jié)組成。 第19頁阿拉伯人姓名 阿拉伯人姓名普通由三或四節(jié)組成。第一節(jié)為本人名字，第二節(jié)為父名，第三節(jié)為祖父名，第四節(jié)為姓，如沙特阿

24、拉伯前國王費薩爾姓名是：Faisal ibn Abdul Aziz ibn Abdul Rahman al Saud譯為：費薩爾伊本阿卜杜勒阿齊茲伊本阿卜杜勒拉赫曼沙特。其中費薩爾為本人名，阿卜杜勒阿齊茲為父名，阿卜杜勒拉赫曼為祖父名，沙特為姓。阿拉伯人名字前頭常帶有一些稱號，如：埃米爾（Amir或Emir）為王子、親王、酋長之意；伊瑪姆(Imam)是清真寺領拜人之意；賽義德(Sayed)是先生、老爺之意；謝赫(Sheikh)是長老、酋長、村長、族長之意。 阿文姓名用詞，常含有一定含義。如：穆罕默德（Mohammed）是借用伊斯蘭教創(chuàng)始人名字；馬哈茂德（Mahamoud）是受贊揚意思；哈桑（H

25、assan）是好意思；阿明（Amin）意為忠誠；薩利赫（Saleh）意為正直等。 第20頁日本人姓名 日本人姓名次序與我國相同，即姓前名后，但姓名字數經常比我漢族姓名字數多。最常見由四字組成，如：小坂正雄，吉田正一，福田英夫等。前二字為姓，后二字為名。 緬甸人姓名 緬甸人僅有名而無姓。我們常見緬甸人名前“吳”不是姓而是一個尊稱，意為“先生”。慣用尊稱還有：“杜”是對女子尊稱，意為“女士”，“貌”意為“弟弟”，“瑪”意為“姐妹”，“哥”意為“兄長”，“波”意為“軍官”，“塞耶”意為“老師”，“道達”是英語Dr.譯音即“博士”，“德欽”意為“主人”，“耶博”意為“同志”等。 泰國人姓名 泰國人姓名

26、是名在前姓在后，如巴頌乍侖蓬，巴頌是名，乍侖蓬是姓。未婚婦女用父姓，已婚婦女用丈夫姓。 第21頁Related Special TermsCity proper 市區(qū)Outskirts 郊區(qū)Bustling city 繁榮城市Metropolis 大城市In the vicinity 附近Residential area 住宅區(qū)Downtown 商業(yè)區(qū)Square 廣場Moat 護城河Urban population 城市人口Municipal government 市政府Continental climate 大陸性氣候Marine climate 海洋性氣候Highland climate

27、 高原氣候Average annual rainfall 年平均降雨量Historical sites 歷史遺址Chinese national culture 中國民族文化License plate 牌照Local delicacy 地方風味Cuisine 烹飪Tour-guide service 導游服務Derive from 源自Tour program 旅游日程安排Entertain 招待，款待Beijing standard time 北京時間Time difference 時差Land of abundance 豐饒之地Folklore 民間傳說Silk road 絲綢之路Budd

28、hism 佛教Famous historical and cultural city 歷史文化名稱第22頁情景一：從機場到旅館請腳夫幫忙Excuse me, where can I get a porter?Can you help me with my bags?Please take my bags to the bus stop for the city.Could you take my bags to the taxi stand, please?Can you call me a cab?Can I use one of these carts?Please wait till I

29、 change my money.Please wait till I make reservation for the airlines/hotel.How much?Here is ten dollars. Keep the change.第23頁搭計程車離開機場Where can I take a taxi?Taxi!Can you put these two bags in the trunk, please?How much is it to the hotel?The Hilton, please.第24頁搭巴士離開機場Where is the bus stop for the c

30、ity?Is this the Airport bus/limousine?Does this bus stop at the Hilton Hotel?How far is the hotel from the terminal?How much is the bus ride?How often does the bus run?第25頁從機場到旅館實用詞匯Porter 腳夫Porterage 運費Tips 小費 （to insure prompt service）Airport bus 機場巴士Limousine （接送旅館于機場、市區(qū)間）小型巴士第26頁情景二：到旅館投宿問有沒有房間C

31、an I reserve a single room with bath for three nights from March 18th?Do you have a room available for tonight?Do you have a single room?第27頁說出所要房間種類Id like a single room, please. double room, twin room with a bath, twin room with two separate beds, room with two single beds,I want a quiet room/ roo

32、m with a nice view.第28頁回答住多久For two nights.Im staying three nights/one day/at least a week.問詢價錢、決定房間How much do you charge for a day?What is the rate for a room per night?Does the room rate include breakfast/meals?Are the service charge and tax included?How much will the tax and service charge be ap

33、proximately?Are there any supplementary charges?Do you have any cheaper rooms?Ill take the hundred dollar room.第29頁說什么時候到Ill be there in about one hour.Ill check in around eight p.m.告訴前臺你有預定I have a reservation.I call half an hour ago/this morning to make a reservation.I reserved a room through my t

34、ravel agent.Is the room ready now?第30頁填登記卡Where do I sign?Is it all right?Give me one more registration card.問退房時間What is the check-out time, please?第31頁要求參觀房間Please show me the room first.May I have a look at the room?I would like to see the room.Do you have a better/bigger room/room with a nice vi

35、ew?問詢其它事項Could I have the price list of your hotel?Where is the nearest bank?第32頁到旅館投宿實用詞匯Hotel; inn 旅館；客棧Motel 汽車旅館Youth hostel 青年旅舍（招待所）YMCA 男青年會YWCA 女青年會Reserve 預定（房間）Suite 套房Single room 單人房Double room 雙人房Twin room 雙床房European plan 歐式計費制度（住宿費不包含餐費）American plan; full pension 美式計費制度（住宿費包含三餐）Half p

36、ension; semi-pension 修正美式計費制度（住宿費包含兩餐）No vacancy 客滿Check in （到旅館）登記住宿Registration card 住宿登記卡Charge 記賬Cash 現金Deposit 確保金Credit card 信用卡Room rate 房租Tax 稅Service charge 服務費第33頁情景三：旅館服務問詢服務生或前臺Im sorry, I dont like this room. Could you show me another one? Where is the electric switch?How do I open the

37、windows?Tell me how to use the bathtub.Where is the dining room?Where is the emergency exit and staircase?Are there any extra bed available?Is your tap water fit to ice?Do you have a hotel doctor?Is there a shoeshine/baby-sitting service in the hotel?第34頁向旅館埋怨The sheets are dirty.Theres no towels/so

38、ap/running hot water in my room.My room hasnt been cleaned today.My room is very noisy. Can I change it?請求服務Please change the towels/sheets.This glass is dirty. Give me a clean one, please.I cant get any hot water in my room. Can you send someone up to take a look?I need another blanket.Please send

39、another blanket to my room.Please wake me up/ring me/Id like a wake-up call at 6 tomorrow morning.第35頁與前臺處理信件、訪客與外出事宜Are there any messages/are there any letters/Is there any mail for me?I want to mail this letter.What time does the mail usually arrive?Im expecting a visitor at 3 oclock. Please page

40、 me in the restaurant when he arrives.I am going out now. Ill be back by seven.If my roommate comes to get the key, please tell her Ill come back around five.第36頁使用保險箱I need a safety-deposit box.Id like to check my valuables.I want to keep my valuables in a safety-deposit box.When can I pick up my t

41、hings?May I have my safety-deposit box?Its number .Id like to take my passport out of the safety-deposit box.Ive lost the key to my safety-deposit box.第37頁打電話叫客房服務Is this Room Service?Will you bring me a ham sandwich?Ill have a sandwich and an orange juice.Id like to have breakfast in my room tomorr

42、ow.Can you bring it around 7:30 tomorrow, please?Will you bring a pot of boiled water and three cups to Room 731?Could you take these dishes away?Please cancel my order for tomorrows breakfast.Charge it to my room.Ill pay for it now.第38頁旅館服務實用詞匯Lobby 大廳Front desk 前臺Registration 登記部Information 問詢部Cas

43、hier 會計部Cloakroom 行李存放處Doorman 門房Bellboy; bellman 服務生Bell captain 服務生領班Housekeeper 管理員Maid; chambermaid 女服務員Valuables 珍貴物品Safety-deposit box 保險箱room service 客房服務Room number 房間號碼Room key 房間鑰匙Sofa bed 沙發(fā)床Sheet 床單Blanket 毯子Bathroom 浴室Bathtub 浴缸Toilet paper 衛(wèi)生紙第39頁洗衣服務I have some clothes to be washed.Pl

44、ease send these things to the laundry.When will it be ready?I need it by tomorrow morning.把自己鎖在房間外面I cant get into my room.Ive locked myself out.I left my key in my room.Do you have another key/a spare key/an extra key to my room?第40頁旅館服務實用詞匯Laundry 洗衣；洗衣店Laundry service 洗衣服務Laundry bag 洗衣袋Valet 旅館中替人洗燙衣服仆人Dry cleaning 干洗Express 急件Automatic lock 自動鎖Lock oneself out 把自己鎖在外面Master key 萬能鑰匙第41頁情景四：退房請服務生來提行李Im leaving now