【優(yōu)課】高中英語投訴信(公開課)(共17張)課件

1、高二上學(xué)期作文訓(xùn)練（四）：投訴信 高二上學(xué)期作文訓(xùn)練（四）：投訴信 在遇到一些不文明現(xiàn)象、所購商品質(zhì)量差、售后服務(wù)不滿意等情況下向相關(guān)機構(gòu)或人寫信尋求解決問題。在語言方面，要注意把握分寸，要公平、公正。What is a letter of complaint?在遇到一些不文明現(xiàn)象、所購商品質(zhì)量差、售后服務(wù)不滿意等情況下投訴信通常包括以下內(nèi)容：1.表明寫信目的，因何事向?qū)Ψ教岢鐾对V。2.具體存在的問題。3.希望對方能重視并妥善解決這個問題。投訴信通常包括以下內(nèi)容： 二、閱讀投訴信范文回答問題。 你是李華，兩周前你從網(wǎng)上訂購了一套書蟲系列讀物（Bookworm Series）昨天才到貨，且包裝破

2、損，數(shù)量不足。請就此向網(wǎng)店客服寫郵件投訴。要點如下： 1. 介紹購物情況 2. 反映存在問題 3. 提出解決方案 二、閱讀投訴信范文回答問題。 Dear Dir, I am Li Hua, one of your customers. Im writing to make a complaint about the poor Web service I have received, and ask for reasonable compensation. The reason is that I ordered a set of Bookworm Series on your website

3、two weeks ago, but I didnt receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, for I found one book missing. I appreciate it very much if you could investigate the matter

4、 seriously, and I would like to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday. Thank you for your consideration and I will be looking forward to your reply. Sincerely, Dear Dir, 完善寫作流程圖 自我介紹寫作目的內(nèi)容 完善寫作流程圖自我介紹寫作目的內(nèi)容常用語塊1. 抱怨 _

5、2. 糟糕的服務(wù) _3. 采取措施 _4. 解決問題 _5. 預(yù)防發(fā)生 _preventfrom happeningcomplain aboutpoor servicetake measuresdeal with/solve the problem常用語塊preventfrom happeningcomp6. 調(diào)查此次事件 7. 表達不滿 8. 要求合理的賠償 investigate/look into the matter/incidentexpress ones dissatisfaction aboutask for reasonable compensation.investigate

6、/look into the matt套用句式 寫信目的， 因何事向?qū)Ψ教岢鐾对V。 Im writing to make a complaint about the poor Web service I have received.投訴內(nèi)容：The reason is that.At first, Whats worse, Eventually, 套用句式Im writing to make a comp希望得到的結(jié)果： I appreciate it very much if you could investigate the matter seriously, and I would li

7、ke to have this matter settled properly by giving me a full refund or delivering a new set of books to me before this Saturday.希望得到的結(jié)果： 三、投訴信模板Dear _， I am _ (自我介紹). I am writing to make a complaint about _ (抱怨的事情) (抱怨詳細內(nèi)容) The reason for my dissatisfaction is that _ (抱怨的第一個方面). In addition, _ (抱怨的第

8、二個方面).Under these circumstances, I find it _ (感覺)to _ (抱怨的方面帶來的后果) 三、投訴信模板Dear _， I appreciate it very much if you could _ (提出建議和請求), and I would like to have this matter settled by _ (解決方式+解決期限) Thank you for your consideration and I will be looking forward to your reply. Yours sincerely， . I appre

9、ciate it very m四、課堂練習(xí)假定你是李華，上周六，你有一次不愉快的就餐經(jīng)歷，對餐廳的服務(wù)員態(tài)度非常不滿意。于是你給該餐廳老板寫一封投訴信。要點如下：1. 問題：牛肉面有蒼蠅，服務(wù)員態(tài)度粗魯。2. 要求：餐廳賠禮道歉。注意：1. 詞數(shù)100左右。2. 可以適當增加細節(jié)，以使行文連貫。3. 開頭語和結(jié)束語已為你寫好。四、課堂練習(xí)假定你是李華，上周六，你有一次不愉快的就餐經(jīng)歷，Dear Sir,第一段：自我介紹+寫信目的 I am Li Hua, a frequent customer in your restaurant. I have been pleased with your

10、excellent service for years but now Im Im writing to make a complaint about the poor service.Dear Sir,Im writing to make a第二段：投訴原因（包括背景:上周六，你有一次不愉快的就餐經(jīng)歷+要點1：牛肉面有蒼蠅，服務(wù)員態(tài)度粗魯） Last Saturday ,I went to your restaurant to have noodles but I had an awful experience. The reason is that when I was eating, I

11、 suddenly found there were two flies in them, which made me sick. So I asked the waiter to give me another bowl of noodles, but he didnt change it and said in a rude manner that he was too busy to solve the problem. Your service makes me feel uncomfortable.第二段：投訴原因（包括背景:上周六，你有一次不愉快的就餐經(jīng)歷第三段：提出建議和要求+要點2 I appreciate it very much if you could and I would like to have this matter settled by Thank yo