高考英語(yǔ) 書(shū)面表達(dá)萬(wàn)能模板 08 投訴信

1、高考英語(yǔ) 書(shū)面表達(dá)萬(wàn)能模板 08 投訴信寫(xiě)作模板Dear , I am （自我介紹）. I feel bad to trouble you but I am afraid that I have to make a complaint about . The reason for my dissatisfaction is （總體介紹）. In the first place, （抱怨的第一個(gè)方面）. In addition, （抱怨的第二個(gè)方面）. Under these circumstances, I find it （感覺(jué)）to （抱怨的方面給你帶來(lái)的后果）. I appreciate

2、 it very much if you could （提出建議和請(qǐng)求）, preferably （進(jìn)一步的要求）, and I would like to have this matter settled by （設(shè)定解決事情最后期限）. Thank you for your consideration and I will be looking forward to your reply.1. 寫(xiě)作方法首段：注意客觀、禮貌a. 自我介紹；b. 引出投訴內(nèi)容；c. 表明目的要求。 主體：展開(kāi)說(shuō)明投訴原因、具體理由或后果，注意內(nèi)容充實(shí)，符合交際習(xí)慣。a. 詳細(xì)說(shuō)明情況，中肯地提出問(wèn)題；b. 提

3、出改進(jìn)建議，表明希望如何解決；c. 拓展題目?jī)?nèi)容，尤其要強(qiáng)調(diào)問(wèn)題不解決所帶來(lái)的后果。 尾段：提出解決方案，不用展開(kāi)，注意中肯、禮貌原則。a. 表達(dá)強(qiáng)烈愿望，希望上述問(wèn)題得到迅速、恰當(dāng)?shù)慕鉀Q；b. 有時(shí)可就問(wèn)題的解決限定時(shí)間；c. 對(duì)有關(guān)人員的努力表示感謝；d. 希望盡快得到滿(mǎn)意答復(fù)。 2. 寫(xiě)作流程圖提出抱怨并表示遺憾闡述問(wèn)題發(fā)生的經(jīng)過(guò)指出問(wèn)題引起的后果提出批評(píng)及處理的意見(jiàn)或敦促對(duì)方采取措施必備佳句第一部分：提出抱怨并表示遺憾套語(yǔ)：(1) 很抱歉打擾您，但我必須鄭重提出投訴。I am sorry to trouble you but I am afraid that I have to mak

4、e a serious complaint.(2) 我很遺憾地告訴你投訴有關(guān)的事由。 I am sorry to tell you that there should be reasons to complain about (3) 我真的很討厭抱怨，但現(xiàn)在有一件事情確實(shí)令人煩心。I really hate to complain, but one thing is really disturbing now.第二部分：說(shuō)明投訴問(wèn)題、后果，并提出合理建議。1. In the first place, the food is too salty and the water isnt served

5、 in time. In addition, the music you broadcast is too noisy. Under these circumstances, I find it hard to sit here having dinner quietly.首先，食物太咸，水沒(méi)有及時(shí)端上來(lái)。而且，你們播放的音樂(lè)太吵了。在這樣的環(huán)境下，我很難安靜的坐在這里吃飯。2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for 300 HK dollars in your shop

6、, but there seems to be something wrong with it. When its washed, it fades in colour. Now I cant wear it.大概一周前我在香港度假的時(shí)候，我在你們店里花300港元買(mǎi)了一件綠色襯衫，但是看上去似乎有一些狀況。當(dāng)被洗的時(shí)候，它會(huì)掉色?，F(xiàn)在，我不能穿了。3. It arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because

7、 the hole was obvious and I didnt think you should neglect this deficiency（缺陷）.它是前天按時(shí)到的。但是當(dāng)我檢查時(shí)，我發(fā)現(xiàn)中間有個(gè)洞。我很震驚，因?yàn)檫@個(gè)洞和明顯，我認(rèn)為你們不應(yīng)該忽略這個(gè)缺陷。4. I have dialed your service number for several times but it was always busy.我多次撥打你們的服務(wù)電話(huà)，但它總是占線(xiàn)。5. Now this problem keeps worrying me.現(xiàn)在這個(gè)問(wèn)題一直在困擾我。6. To improve the

8、 situation, you can take the following measures.為了改善狀況，你們可以采取下面的措施。7. Can you change a new one for me as soon as possible?你們可以盡快給我換件新的嗎？8. I insist you change a new one for me or give me a refund（退款）.我堅(jiān)持你們給我換件新的或者給我退款。9. How shall I send this scarf back to you?我怎么把這條圍巾寄還給你？第三部分：提出批評(píng)及處理的意見(jiàn)或敦促對(duì)方采取措施套語(yǔ)

9、：(1) 我認(rèn)為是你認(rèn)識(shí)到的時(shí)候了。I think its high time that you realized (2) 我們深知你們并不經(jīng)常出錯(cuò)，但我們希望能確保這類(lèi)差錯(cuò)不再發(fā)生。We know that you are not generally careless, but we should like your assurance that this will not happen again.(3) 我必須正告貴方，除非對(duì)目前狀況采取措施，否則我將被迫訴諸法律。I must warn you that unless you do something about the situati

10、on, I will be forced to take legal action.(4) 坦率地說(shuō)，我不再準(zhǔn)備忍受這種狀況。Frankly, I am not prepared to put up with the situation any more.(5) 如果您能盡快調(diào)查此事，我將不勝感激。期待您盡快回復(fù)。I would be very grateful if you could look into the matter as soon as possible. And I am looking forward to an early reply.（6）期待著你早日答復(fù)。Im look

11、ing forward to your early reply.典例剖析典例 假如你叫李華，最近在某個(gè)購(gòu)物網(wǎng)站上購(gòu)買(mǎi)了一件夾克，但到貨后發(fā)現(xiàn)了下列一些問(wèn)題，請(qǐng)給該網(wǎng)站寫(xiě)一封投訴信，投訴信內(nèi)容如下表：要點(diǎn)：1.投訴內(nèi)容；2.要求重新郵寄或退款；3.詢(xún)問(wèn)應(yīng)由誰(shuí)承擔(dān)郵寄費(fèi)用。注意:1.書(shū)信內(nèi)容包括以上要點(diǎn)；2.詞數(shù)100左右(書(shū)信格式已給出，不計(jì)入總詞數(shù))；3.可適當(dāng)增加細(xì)節(jié)，以使行文連貫。Dear Sir or Madam,Im writing to complain about the jacket which I bought from your website. This morning I

12、 received the jacket on time, but I am looking forward to your early reply.Yours sincerely,Li Hua【寫(xiě)作指導(dǎo)】這是一封投訴信。作文的過(guò)渡詞(but)已經(jīng)給出，可直接寫(xiě)要投訴的內(nèi)容，但是需要注意的是，投訴的內(nèi)容是用表格給出的，寫(xiě)作時(shí)不要漏掉要點(diǎn)。表達(dá)個(gè)人要求時(shí)要另起一段，使文章顯得條理清晰，層次分明。寫(xiě)作時(shí)的時(shí)態(tài)應(yīng)視具體情況而定?！痉段摹緿ear Sir or Madam,Im writing to complain about the jacket which I bought from your

13、website. This morning I received the jacket on time, but I regret to say that theres something wrong with it.Firstly, Im pretty sure I asked you to send me a purple one. The moment the mail box arrived, I couldnt wait to open it, only to find a red one. To make things worse, I need a size 170-88A wh

14、ile you sent me a size 175-92B,which is too large for me. Were I in it, I would be a clown. And it is of such bad quality the zipper doesnt work at all!My concern is whether you will return me the money or have the jacket replaced and I wonder who will pay the postage.I am looking forward to your ea

15、rly reply.Yours sincerely,Li Hua必背范文Writting1假設(shè)你是李華，你參加了某旅行社組織的一次旅游，你對(duì)其中的某些服務(wù)不滿(mǎn)意。所以，你想就此事給該旅行社寫(xiě)一封投訴信。內(nèi)容包括：1.寫(xiě)信目的；2.不滿(mǎn)之處；3.表達(dá)期望。注意: 1. 詞數(shù)100左右；2. 開(kāi)頭和結(jié)尾已經(jīng)給出，不計(jì)入總詞數(shù)。Dear Madam / Sir,My name is Li Hua, who is a customer of your travel agency. Yours sincerely,Li Hua【寫(xiě)作指導(dǎo)】本文為應(yīng)用文中的書(shū)信，要求以李華的身份給旅行社寫(xiě)投訴信。要使用第一

16、人稱(chēng)，因?yàn)閿⑹龅氖沁^(guò)去發(fā)生的事情，所以主體時(shí)態(tài)的一般過(guò)去時(shí)。文章要點(diǎn)：1.寫(xiě)信的目的，寫(xiě)信表達(dá)對(duì)旅行社提供服務(wù)的不滿(mǎn)。2.具體內(nèi)容導(dǎo)游帶領(lǐng)游客購(gòu)物太多，真正旅游時(shí)間很少，導(dǎo)游的專(zhuān)業(yè)知識(shí)不夠，對(duì)景點(diǎn)不夠了解， 而且對(duì)游客粗魯。用餐情況糟糕，住宿賓館條件差。3.希望能夠得到公司的回應(yīng)，希望旅行社提高服務(wù)質(zhì)量。 建議文章分為三段，第1段說(shuō)明目的，第2段闡述不滿(mǎn)之處，第3段表達(dá)希望。 【范文】Dear Madam or Sir，My name is Li Hua, who is the customer of your travel agency. Here Im sorry to express m

17、y dissatisfaction with the service of the travel agency. First of all, during the trip, the tour guide not only introduced too many activities at our own expense but also took us to so many different places to do shopping, which occupied much time. Besides, I do not think the guide is competent enou

18、gh because he had no good knowledge of the scenic spots and was rude to us. Whats worse, the food served was of poor quality and the car accommodation conditions were awful.Hopefully you can take all the above into careful consideration and also take some measures to improve your service.Yours since

19、rely, Li Hua【亮點(diǎn)點(diǎn)擊】首先本篇范文高級(jí)句子應(yīng)用較多，如： My name is Li Hua, who is the customer of your travel agency. 非限制性定語(yǔ)從句； First of all, during the trip, the tour guide not only introduced too many activities at our own expense but also took us to so many different places to do shopping, which occupied much time.

20、運(yùn)用便利性和非限定性定語(yǔ)從句。另外范文中還運(yùn)用了一些好的短語(yǔ)，如of poor quality和take sth. Into consideration以及take measures to do sh.等。這些短語(yǔ)句式的運(yùn)用，讓文章成為一篇出色的范文。Writing 2假如你是李華，在某餐廳就餐時(shí)不滿(mǎn)意餐廳的服務(wù),請(qǐng)根據(jù)以下內(nèi)容向餐廳經(jīng)理寫(xiě)一封投訴信，內(nèi)容如下：1).投訴內(nèi)容(沒(méi)有保留預(yù)定位置,食物不新鮮，服務(wù)員態(tài)度不好等）；2).希望得到妥善處理。注意：1).詞數(shù)100左右；2).可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。Dear Sir or Madam:Yours,Li Hua【寫(xiě)作指導(dǎo)】本題是一

21、篇英文訓(xùn)練，要求考生以李華的身份向餐廳經(jīng)理寫(xiě)一封投訴信，指出就餐時(shí)不滿(mǎn)意餐廳的服務(wù)。寫(xiě)作要點(diǎn)已經(jīng)給出，屬于提綱類(lèi)作文。任務(wù)中給出的信息包含如下內(nèi)容：1.投訴內(nèi)容：沒(méi)有保留預(yù)定位置，實(shí)物不新鮮， 態(tài)度不好等。2.希望得到妥善處理，抓住了要點(diǎn)，我們就抓住了文章的核心內(nèi)容。其次，選用正確的人稱(chēng)和時(shí)態(tài)，考慮一般過(guò)去時(shí)，用第一人稱(chēng)來(lái)寫(xiě)。寫(xiě)出單個(gè)句子，使用正確的連詞連句連句成段。寫(xiě)這篇文章時(shí)要注意：提示中的內(nèi)容比較泛泛，要適當(dāng)補(bǔ)充。分三自然段寫(xiě)，第一自然段說(shuō)明自己寫(xiě)這封信的目的，第二自然段，敘述自己不愉快的就餐經(jīng)歷。第三自然段，希望餐廳經(jīng)理解決這個(gè)問(wèn)題， 杜絕此類(lèi)時(shí)間再次發(fā)生?！痉段摹緿ear Madam

22、 or Sir，Im Li Hua, a customer of your restaurant. Im writing to you because of the unpleasant experience we had in your restaurant. Last Friday I booked a table in near the window for dinner in your restaurant in advance because I was to treat my two American friends to a typical Chinese meal. But I

23、 was quite disappointed at your service. We went there at the time as arranged, only be told there were no seats available. What annoyed us most was that when we explained to the waitress, instead of helping us solve the problem, she shouted at us rudely. Beside when we began our dinner, we found th

24、e food not fresh and some dishes were salty.Thus it is my sincere hope that you can look into the case and take some measures to prevent such things happening again. Id appreciate it . . you could give me a reasonable explanation as soon as possible.Yours,Li Hua【亮點(diǎn)點(diǎn)擊】本書(shū)面表達(dá)，要點(diǎn)齊全，上下文連貫，使用一定數(shù)量的句式結(jié)構(gòu)，讓句子

25、更加生動(dòng)豐滿(mǎn)，同時(shí)運(yùn)用了許多高級(jí)詞匯和固定短語(yǔ)，提高文章檔次，體現(xiàn)了對(duì)英語(yǔ)的熟練駕馭能力。例如：Im writing to you because of the unpleasant experience we had in your restaurant.運(yùn)用了定語(yǔ)從句；We went there at the time as arranged, only be told there were no seats available.運(yùn)用了不定式作結(jié)果狀語(yǔ)和賓語(yǔ)從句；What annoyed us most was that when we explained to the waitress,

26、 instead of helping us solve the problem, she shouted at us rudely.運(yùn)用了主語(yǔ)從句、表語(yǔ)從句和時(shí)間狀語(yǔ)從句。Writing 3假設(shè)你是李華，你在上周搭坐102號(hào)公交車(chē)，該公交車(chē)司機(jī)的不文明行為讓乘客很惱怒，于是你向公交車(chē)公司寫(xiě)一封投訴信，要點(diǎn)如下：1. 司機(jī)不文明行為：大聲講話(huà)，緊急剎車(chē)，態(tài)度粗魯?shù)取?.希望盡快查清此事。注意：1.詞數(shù)100詞左右。2. 可以適當(dāng)增加細(xì)節(jié)，以使得行文連貫。_【寫(xiě)作指導(dǎo)】考查開(kāi)放性作文，寫(xiě)作時(shí)開(kāi)放性作文給出的一個(gè)話(huà)題，并有部分的文字提示。給考生自由發(fā)揮的余地較大。對(duì)于考生的綜合能力要求較高，要求考

27、生有很強(qiáng)的謀篇布局能力和組織要點(diǎn)能力。在完成開(kāi)放式作文時(shí)，首先要選擇自己熟悉的短語(yǔ)或者句型，在你的能力范圍之內(nèi)選擇句式時(shí)要注意變化，這樣才可以更好的駕馭寫(xiě)作，同時(shí)也要選擇合適的連接詞，把各個(gè)要點(diǎn)組織成一個(gè)完整的整體?！痉段摹緿ear sir,Im Li Hua. Im writing to complain about one of your business bus-drivers improper and rude behaviors. Last Sunday I was taking the number 102 bus whose driver not only kept on tal

28、king with a man lovely but also drove very fast. So some passengers advised him to concentrate on driving, but he didnt pay attention. Whats worse, he drove even faster. Some passengers couldnt bear it, asking the driver to keep the passengers safety in mind. But the driver stopped the bus so sudden

29、ly that all the passengers nearly lost their balance. However, he didnt apologize, but said rudely: “its none of your business.” I sincerely hope you can investigate these incidents and proper measures should be taken to prevent such an incident happening again. 【亮點(diǎn)點(diǎn)擊】范文中運(yùn)用一些常見(jiàn)的短語(yǔ)，complain about抱怨，n

30、ot only but also不但而且，concentrate on集中精力，Keep in mind記在心里， whats worse, 更糟糕的是，its none of your business. 不關(guān)你的事。Writing 4假設(shè)你是李華。上個(gè)月你從國(guó)外網(wǎng)站訂購(gòu)了一件襯衫，一件外套和一條褲子，收到貨后你發(fā)現(xiàn)襯衫不是你要的尺碼，而且少了一粒紐扣，外套上有個(gè)小洞，褲子不是你要的顏色，請(qǐng)你給該網(wǎng)站客服寫(xiě)封投訴信。內(nèi)容包括：1.出現(xiàn)的問(wèn)題；2，你希望的解決方案 3.希望能盡快得到回復(fù)。注意： 1.100詞左右，開(kāi)頭，結(jié)尾已經(jīng)給出，但計(jì)入總詞數(shù)。2.可以適當(dāng)增加細(xì)節(jié)，以使得行文連貫。參考詞匯

31、：button紐扣 order定貨，定單 refund退款 Dear manager,Im writing to you for the camera I bought last month while I was travelling in your country.Thank you for your consideration.Sincerely yoursLi Tao【寫(xiě)作指導(dǎo)】本文要求給網(wǎng)店客服寫(xiě)封投訴信，內(nèi)容包括：1.出現(xiàn)的問(wèn)題；2，你希望的解決方案 3.希望能盡快得到回復(fù)。應(yīng)該用一般過(guò)去時(shí)說(shuō)明出現(xiàn)的問(wèn)題，一般現(xiàn)在時(shí)說(shuō)明第二和第三方面的內(nèi)容；人稱(chēng)應(yīng)該以第一人稱(chēng)為主，寫(xiě)作時(shí)注意增加細(xì)

32、節(jié)，使銜接合理；還要盡量用高中階段學(xué)習(xí)的詞匯和句型，注意長(zhǎng)短搭配和高級(jí)詞匯句型的應(yīng)用?！痉段摹緿ear Sir or Madam,Im writing to make a complaint about a shirt, a coat and a pair of trousers which I bought from your online shop last month. Unfortunately, when the order arrived I realized that the shirt had a button missing and was not the size I ha

33、d ordered. In addition, when I tried out on the coat, I noticed that it had a hole in it. Whats worse, the color of the trousers was not what I had asked for either.On the whole, Im not satisfied with your goods, I would like you to either change the order or give me a full refund.Yours,Li Hua【亮點(diǎn)點(diǎn)擊】

34、本文結(jié)構(gòu)明確，思路清晰，把內(nèi)容要點(diǎn)都涵蓋了，同時(shí)注意應(yīng)用了較高級(jí)的短語(yǔ)和句子，對(duì)文章增設(shè)不少。比如：Im writing to make a complaint about a shirt, a coat and a pair of trousers which I bought from your online shop last month. 運(yùn)用了定語(yǔ)從句；唉，Unfortunately, when the order arrived I realized that the shirt had a button missing and was not the size I had ord

35、ered. 運(yùn)用了時(shí)間狀語(yǔ)從句和賓語(yǔ)從句；Whats worse, the color of the trousers was not what I had asked for either. 運(yùn)用了表語(yǔ)從句。文章還注意了句子的變化和銜接，如In addition, whats worse ，on the whole等。Writing 5假設(shè)你叫李華，請(qǐng)就本校食堂存在的問(wèn)題，向校長(zhǎng)寫(xiě)一封投訴信。內(nèi)容包括：一投訴的原因；二投訴的具體問(wèn)題，2到3.點(diǎn)；三提出的合理建議。注意： 1.100詞左右，開(kāi)頭，結(jié)尾已經(jīng)給出，但計(jì)入總詞數(shù)。2.可以適當(dāng)增加細(xì)節(jié)，以使得行文連貫。Dear Headmaster,

36、I am Li Hua, a senor 3 student. Yours sincerely,Li Hua【寫(xiě)作指導(dǎo)】書(shū)面表達(dá)屬于應(yīng)用文，要求寫(xiě)一封投訴信。第1步：根據(jù)提示可知，假如你是一名高中學(xué)生，名叫李華，請(qǐng)你就本校食堂存在的問(wèn)題向校長(zhǎng)寫(xiě)封投訴信。內(nèi)容包括投訴的原因，投訴的具體問(wèn)題，提出合理的建議。第2步：根據(jù)寫(xiě)作要求確定關(guān)鍵詞組及句子。You complain about the poor service of our canteen抱怨我們食堂的服務(wù)差；the vegetables are over cooked，蔬菜煮得過(guò)久；compared with takeout food與其他外賣(mài)相比。第4步：連句成文。注意使用恰當(dāng)?shù)倪B接詞進(jìn)行句子之間的銜接與過(guò)渡，書(shū)寫(xiě)一定要清晰規(guī)范，保持整潔美觀的界面是非常重要的。【范文】Dear Headmaster,I