國(guó)開(中央電大)本科《管理英語(yǔ)4》形考任務(wù)(單元自測(cè)1至8)試題答案

tothemanager題目20：二、完型填空(每空10分)。操作提示：通過(guò)題目中的下拉選項(xiàng)框選擇恰當(dāng)?shù)脑~語(yǔ)補(bǔ)全填空。TotalQualityManagement(TQM)TotalQualityManagement(TQM)isa{comprehend;comprehensive;comprehension}andstructuredapproachtoorganizationalmanagementthatseekstoimprovethequalityofproductsandservices{with;through;in)ongoingrefinementsinresponsetocontinuousfeedback.TQMrequirementsmaybedefinedseparatelyforaparticularorganization{or;and;as}maybeinadherencetoestablishedstandards,suchastheInternationalOrganizationforStandardization'sISO9000series.TQMcanbeappliedtoanytypeoforganization;itoriginatedinthemanufacturingsectorandhassincebeenadaptedforuseinalmosteverytypeoforganizationimaginable,{among;besides;including}schools,highwaymaintenance,hotelmanagement,andchurches.Asacurrentfocusofe-business,TQMisbasedonqualitymanagement{from;to;at}thecustomer'spointofview.標(biāo)準(zhǔn)答案：子問(wèn)題1：comprehensive;子問(wèn)題2：through:子問(wèn)題3：or;子問(wèn)題4：including;子問(wèn)題5：from題目21：— aboutitnow?

一Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefund.:A.What'stheplan;B.What'sbedoing;C.What'sbeingdone標(biāo)準(zhǔn)答案：What'sbeingdone題目22：題目22：AChinesecompanyisgoingtooverthewell-knownJapanesecompanyTOSHIBAwell-knownJapanesecompanyTOSHIBACorporation.A.get;B.take;C.turnCorporation.A.get;B.take;C.turn標(biāo)準(zhǔn)答案：take題目23：二、聽力理解聽對(duì)話錄音，根據(jù)對(duì)話內(nèi)容完成下方題目(每題10分)。TASK3_TEST.MP3。操作提示：通過(guò)題干后的下拉框選擇題目的正確答案。Whatistheproducttheyaretalkingabout?(A;B:C}A.Skirts.B.Shirts.C.Materials.Whatistheproblemwiththeproduct?{A;B;C}A.Quality.B.Color.C.Quantity.Whofirstfindsouttheproblem?(A;B;C}A.Thesupplier.B.Thecustomer.C.Thestore.Whofirstreceivesthecustomer'scomplaints?(A;B;C}A.Thesupplier.B.Themanager.C.Thestore.Whatisthesourceoftheproblem?(A;B;C)A.Thepurchasi