最新高考英語寫作專題輔導(dǎo)課件-基礎(chǔ)寫作投訴申告

投訴申告◆晨讀背誦1.complainabout投訴2.gowrong出毛病3.returnmymoneytome退還我錢4.applyfor申請(qǐng)5.worsestill更糟糕的是6.delayindelivering推遲交貨相關(guān)短語7.fortheabovereasons基于上述理由8.afullrefund全額退款9.payforthepostage付郵資10.travelagency旅行社11.historicalattractions歷史名勝12.makemistakes犯錯(cuò)誤13.beforcedto被迫14.apersonwithpatience有耐心的人15.apairofblackshoes一雙黑鞋子16.makeanapology道歉17.toourdisappointment讓我們失望的是18.againandagain反復(fù);再三1.I’mwritingtocomplainaboutapairofsneakersIrecentlypurchased/bought

fromyourwebsite.我寫信的目的是要向你投訴我最近在你們網(wǎng)站上購買的一雙運(yùn)動(dòng)鞋。2.Worsestill,therewasaten-daydelayindeliveringmyshoes.更糟糕的是,交鞋的日期推遲了10天。相關(guān)句式3.IdemandeitheranewpairofblackshoesbepostedtomeimmediatelyorIbegivenafullrefund.我要求要么馬上寄給我一雙新的黑鞋子,要么全額退款。4.Pleasegive30%ofmymoneyback,orIshallbeforcedtotakethematterfurther.請(qǐng)退還我30%的錢,否則我會(huì)被迫采取進(jìn)一步的措施。5.Shewasnotapersonwithpatienceanddidn’tpatientlyanswermyquestionsatall.她是個(gè)沒有耐心的人,根本不耐心回答我的問題。6.Idemandthatshemakeanapologytomefacetoface.我要求她當(dāng)面向我道歉?！艏记牲c(diǎn)撥1.投訴信要開門見山寫明來信目的,即投訴的具體內(nèi)容,切忌表達(dá)轉(zhuǎn)彎抹角,久久不入正題。2.寫信時(shí),要注意寫信的對(duì)象,運(yùn)用得體的語言表達(dá),并可在句中適當(dāng)增加toone’sdisappointment,unluckily,unfortunately,worsestill,tomakemattersworse等符合投訴信感情色彩的副詞短語,以加強(qiáng)語氣,使表達(dá)更加豐富。例如：WhatIorderedwasapairofblacksize-nineshoesbuttomydisappointment,Ireceivedapairofwhite,size-8.5shoesinstead.Worsestill,therewasaten-daydelayindeliveringmyshoes,whichshouldhavebeenreceivedonApril10.申購情況實(shí)際情況顏色黑色白色號(hào)數(shù)98.5到貨日期4月10日4月20日3.要求：重新郵寄或退款；4.詢問：若寄回,誰承擔(dān)寄費(fèi)?◆典型例題假設(shè)你叫李華,最近在某英文購物網(wǎng)站上購買了一雙鞋子，但出現(xiàn)了一些問題。［寫作內(nèi)容］請(qǐng)給網(wǎng)站寫一封投訴信,包括以下內(nèi)容：1.寫信的目的；2.投訴內(nèi)容：[例題導(dǎo)寫]1.開門見山、寫明目的。凡書信開頭,一般可使用“I’mwritingto...”的句型開門見山點(diǎn)明寫信目的。請(qǐng)根據(jù)中文完成句子。(1)Iamwritingtomakeacomplaintabout____________________________________.(我在你網(wǎng)站上購買的鞋子)thepairofshoesIboughtonyourwebsite(2)Iamwritingtocomplainthat__________________________________________________________._______(我在你網(wǎng)站上購買的鞋子有點(diǎn)問題)thereissomethingwrongwiththepairofshoesIboughtonyourwebsite(3)Iamwritingtoinformyouthat_______________________________________________.(我不滿意在你網(wǎng)站上購買的鞋子)(4)Iamwritingto________________________(對(duì)……表示失望)theshoesIboughtfromyourwebsite.showmydisappointmentaboutsatisfiedwiththeshoesboughtonyourIamnotwebsite2.確定文體、規(guī)范語言。這是一封投訴信,因此必須注意語言的規(guī)范性和得體性,不能使用與朋友書信交流時(shí)的親切語言,但也不能出現(xiàn)語氣倔強(qiáng)等不禮貌用語。3.劃分信息、統(tǒng)籌全文。根據(jù)寫作內(nèi)容,可把五句話寫作信息劃分如下：(1)寫信目的;(2)申購情況;(3)實(shí)際情況;(4)要求;(5)詢問。寫信目的可在引入部分找到,投訴的主要內(nèi)容是“在某英文購物網(wǎng)站上購買了一雙鞋子,但出現(xiàn)了一些問題。”特別需要注意,寫作前要把“要求和詢問”的內(nèi)容補(bǔ)充為完整句子,明確動(dòng)作的主語,寫作時(shí)才不會(huì)出錯(cuò)。4.突破難點(diǎn)、正確翻譯。請(qǐng)翻譯：在你的網(wǎng)站上:onyourwebsite(2)投訴……:complainabout...(3)從……購買……:purchase/buysth.from...(4)一雙九碼的鞋子:______________________________________(5)寄回:____________(6)為……付款:_________payfor...send/post...back

apairofsize-nineshoes,apairofshoesofsizenine(7)郵費(fèi)_________(8)給某人退款/某人獲得退款___________________________(9)(申購情況和實(shí)際情況的對(duì)比)我訂購的是……,但我收到的是……__________________________WhatIorderedwas...butIreceived...postagegivesb.arefund/getone’srefund[參考范文]DearSir，

I’mwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.WhatIorderedwasapairofblacksize-nineshoesbutIreceivedapairofwhite,size-8.5shoesinstead.Worsestill,therewasaten-daydelayindeliveringmyshoes,whichshouldhavebeenreceivedonApril10.Fortheabovereasons,Idemandeitheranewpairofblacksize-nineshoesbepostedtomeimmediatelyorIbegivenafullrefund.Also,ifIsendbackthewrongshoes,willyourcompanypayforthepostage?Thankyouforyourconsideration. Yourssincerely, LiHua5.連句成篇。[能力提高](1)我寫信是要投訴你們餐廳服務(wù)差。

Iamwritingtocomplainaboutthepoorserviceinyourrestaurant.(2)我寫信是要投訴你們公司產(chǎn)品質(zhì)量差,并要求你們盡快解決問題。Iamwritingtocomplainaboutthepoorqualityoftheproductsofyourcompanyandaskforsolutionstotheproblemassoonaspossible.2.請(qǐng)根據(jù)括號(hào)給出的中文提示填空。DearSir/Madam，

IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage,andI’mwritingtoexpressmyunhappinesswithyourprogram.ItookpartintheprograminordertoimprovemyEnglishbut(1)__________________(使我失望的是),thereweretoomanystudentsinaclass,inwhichcasestudentswerenotabletopractisealot.tomydisappointmentMoreover,(2)____________________________________________________(課程內(nèi)容簡單,話題不夠新穎)sothatstudents’interestinEnglishcouldnotbearoused.(3)__________(更為糟糕的是),nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant,whichwas30minutesaway.thecoursewassimpleandthetopicswerenotfreshenoughWorsestillItwasoncesaidinyouradthat(4)_________________________________________________________(學(xué)生可以參加豐富的社會(huì)實(shí)踐活動(dòng))butbadmintonwastheonlyactivityorganized.YoucanimaginehowupsetIamtohavewastedmytimeandmoneyandplease(5)___________________(請(qǐng)?jiān)诖颂幒侠淼靥岢瞿愕馁r償要求),orIshallbeforcedtotakethematterfurther.Yours，LiHua

beprovidedwithmanychancestoenjoysocialstudents

couldpracticemoneybackgivehalfofmy◆課堂練習(xí)你參加了某旅行社組織安排的云南六天游。以下是旅行社廣告宣傳與你參團(tuán)后實(shí)際情況的對(duì)比：廣告宣傳實(shí)際情況行程安排游覽當(dāng)?shù)厥幹包c(diǎn)僅游覽了八處景點(diǎn),行程乏味酒店住宿入住五星級(jí)酒店,配套設(shè)施齊全配套設(shè)施陳舊,沒有熱水供應(yīng)[寫作內(nèi)容]請(qǐng)給旅行社寫一封投訴信,內(nèi)容包括：1.寫信的目的；2.行程安排、酒店住宿旅游廣告宣傳與實(shí)際情況的對(duì)比；3.要求退回30%團(tuán)費(fèi),否則將采取進(jìn)一步行動(dòng)。[參考范文]DearSir，

I’mwritingtocomplainaboutthesix-daytriptoYunnanorganizedbyyourtravelagency.Asitwaspromisedinyouradvertisement,wewouldvisittenfamoushistoricalattractionsofthelocalplace.However,weonlyvisitedeightplacesofinterest,tiredoftheboringjourneyaswell.Besides,itwasclaimedthatwewouldenjoythestayinafive-starhotelwhichwaswellfurnished,buttoourdisappointment,wewerearrangedtostayinapoorlyequippedhotelwithnohotwatersupply.Pleasegive30%ofmymoneyback,orIshallbeforcedtotakethematterfurther.Thankyouforyourconsideration.Yourssincerely，ChenMing[精華點(diǎn)評(píng)]

這是一篇關(guān)于旅行參團(tuán)后的投訴信。因事情已發(fā)生,描述廣告宣傳與實(shí)際情況對(duì)比時(shí),應(yīng)該使用合適的過去時(shí)態(tài)。當(dāng)談及廣告宣傳時(shí),可使用“Asitwaspromised/claimedinyouradvertisement,...;Itwasclaimedinyouradvertisementthat...”等句型,并使用However/Onthecontrary等副詞或while,but等連詞,引出實(shí)際情況的描述。

在詞匯運(yùn)用方面,對(duì)重復(fù)出現(xiàn)的詞句,可嘗試運(yùn)用多種表達(dá),如游覽(visit,payavisitto)著名景點(diǎn)(historicalattraction,placeofinterest,scenicspot)、配套設(shè)施(well/poorlyfurnished/equipped)，并可通過使用相同單詞的不同詞性來變換表達(dá),如enjoythestay(名詞)inafive-starhotel和stay(動(dòng)詞)inapoorlyequippedhotel?！粽n外作業(yè)[參考范文]DearSir,IamwritingtocomplainabouttheworkingattitudeoftheclerkcalledZhangXinofyourbank.Pooratcomputerskills,ZhangXinspentmorethanhalfanhourinhelpingmeapplyforacreditcardonline,whichmademelateforwork.