酒店工程部存貨清單填寫(xiě)標(biāo)準(zhǔn)(中英文版)

精品文檔精心整理精品文檔可編輯的精品文檔DEPARTMENT:ENGINEERINGJOBCATEGORY:DEPARTMENTHEAD:APPROVAL:TASK:inventoryofworkshopmaterials,sparepartsandtools材料、備件及工具存貨清單STANDARD:標(biāo)準(zhǔn)Allmaterials,sparepartsandtoolintheEngineeringDepartmentwillbeaccountedforinaninventory,sothatstocklevelsmaybemaintained.Thiswillallowrepairstobecarriedouttoequipmentandfacilitieswiththeminimumofdelay,therebyreducinginconveniencetoguestsandotherdepartment.工程部所有的材料、備件和工具都要在存貨清單中說(shuō)明用途，以保持庫(kù)存水平。這將使設(shè)備和設(shè)施維修的耽誤降低至最低程度，減少給客人和其他部門(mén)帶來(lái)的不便。PROCEDURE:程序Eachemployeeisresponsibleformaintaininganinventoryofequipmentinhisarea.Theinventoryistobekeptuptodate.Thestocklevelistobeadjustedeverytimeequipmentormaterialsareused.Aminimumstocklevelistobemaintainedatalltimes.Asminimumstocklevelisreached,anorderistobeplacedforreplacement.TheorderistobegiventotheChiefEngineer.Ifadditionalsuppliesareneededanorderistoberaisedandtheinventoryupdatedoncetheyarereceived.Theinventoryistoincludethefollowinginformation:ItemUseMin/MaxstockStoragelocationPartNumber(ifapplicable)Eachemployeewillbeissuedwithatoolinventory,whichistobecheckedandthensigned.ThesignedinventoryistobereturnedtotheChiefEngineer.Anydamageorlossoftoolsistobereportedpromptly,sothatreplacementscanbepurchased.Additionaltoolsaretobeaddedtotheinventory.Eachemployeeistotakepersonalresponsibilityforthetoolsintheirinventory.Ifanemployeeleavesthehotelortransferstoanotherdepartment,theyaretorecheckthetoolinventoryofalltoolsreturned.SeeS&Pforlightbulbinventory.Allmaterialsaretobestoredcorrectly.Specialattentionistobegiventothestorageofcombustiblematerials,chemicalsandpaint.每位員工負(fù)責(zé)保存各自工作區(qū)的設(shè)備存貨清單。更新存貨清單，根據(jù)每次使用的設(shè)備和材料調(diào)整庫(kù)存水平，時(shí)刻保持最低庫(kù)存水平。當(dāng)達(dá)到最低庫(kù)存后，要采購(gòu)更換件。采購(gòu)單要交給總工程師。如需要另外的存貨，則開(kāi)采購(gòu)單。收到貨后要更新存貨清單。存貨清單要包括以下信息：項(xiàng)目用途最低/最高庫(kù)存存貯地點(diǎn)備件號(hào)碼(如有號(hào)碼)給每位員工發(fā)放工具存貨清單核對(duì)并簽字。簽過(guò)字的清單交還給總工程師。工具損壞或丟失應(yīng)立即報(bào)告，以便采購(gòu)替換件。新增加的工具要添加在存貨清單中。每位員工對(duì)各自存貨清單上的工具負(fù)責(zé)。如果員工離開(kāi)飯店或調(diào)到其他部門(mén)，要再次核對(duì)所有歸還工具的工具清單。參看工程部標(biāo)準(zhǔn)與程序中燈泡的貯存程序。所有的材料要正確地存儲(chǔ)。要特別注意易燃物、化學(xué)品和油漆的儲(chǔ)存。精品文檔精心整理精品文檔可編輯的精品文檔POLICY&PROCEDURENo.:FBSOP/016政策與程序No.:016Date:01/01/2006日期：No.ofpage:1/2頁(yè)數(shù)：OriginatingDepartment:WesternRestaurant發(fā)布部門(mén)：西餐服務(wù)SupersedeP&PNo.:NA取代政策號(hào)碼：Subject主題：HowToServeRedWine怎樣服務(wù)紅葡萄酒POLICY目的1.1Therestaurantmanageroverseeseachphaseofserviceprovidedtothecustomers.餐廳經(jīng)理應(yīng)兼顧每一個(gè)提供給顧客的服務(wù)環(huán)節(jié)1.2DistinctiveSofitelfeature:inClassAhotels,asommelierhelpscustomerselectawine.定義索非特的特點(diǎn)：在酒店里員工應(yīng)幫助顧客選擇葡萄酒SCOPE范圍OperationStaff服務(wù)人員PROCEDURE程序3.1Ensurecorrectglassesareplacedonthetable確保正確的杯具擺放在餐桌上-Redwineglassshouldbeusedforred紅葡萄酒用紅葡萄酒杯，他比白葡萄酒杯大。具體樣式根據(jù)餐廳的情況而定wine,itisbiggerthanwhitewineglass,stylevariesdependingonoutlet.-ForsomespecialFrenchredwinesweareusingspecialglasses對(duì)一些特別的法國(guó)紅葡萄酒應(yīng)選用特別的酒杯3.2Collectthebottleofwinethathasbeenordered選取被點(diǎn)的葡萄酒-Whencollectingthewine,weshouldcheck:Name&vintagetoensurethatitcorrespondswithwhattheguesthasordered.當(dāng)取酒時(shí)應(yīng)檢查名稱(chēng)，年份以確保其正確性-CheckifLabelisnotripped.檢查酒標(biāo)是否有破損-Bottleisclean.酒瓶干凈3.3Presentthebottleinfullname酒瓶展示–fromtherighthandside在右手邊進(jìn)行3.3Holdingtheneckofthebottlewithyourhandfirmly,anglethebottleandcutthefoilbelowit右手牢牢的握住瓶頸，傾斜酒瓶，割去錫皮-Thefoilcutshouldbecleancutandbelowthelipontheneckofthebottle割去錫皮時(shí)應(yīng)在瓶頸處的瓶蓋處-Wheninsertingthecorkscrew,weshouldholdthebottlefirmlyandbytheneck在插入酒鉆時(shí)應(yīng)注意牢牢的握住瓶頸。3.4Utilizingthelevelextractthecorkslowlywithoutpoppingit.利用杠桿的力量將木塞慢慢取出-Becarefulnottobreakthecork注意不要折斷木塞-Slowlyuntil1/2inchfromtheendofthecorktakebetweenfingerandthumbandextractgentlyensuringnottopopthecork慢漫的直到距木塞底部1/2英寸處用大拇指和食指將木塞取出注意不要發(fā)出響聲POLICY&PROCEDURENo.:FBSOP/100政策與程序No.:Date:01/01/2006日期：No.ofpage:2/2頁(yè)數(shù)：OriginatingDepartment:Food&Beverage發(fā)布部門(mén)：SupersedeP&PNo.:NA取代政策號(hào)碼：Subject主題：HowToOpenandServeRedWine怎樣開(kāi)啟及服務(wù)紅葡萄酒3.5Wipetheneckofthebottlewiththecork擦拭瓶口-Wewipetheneckofthebottletoremovethedebris/sediment我們擦拭瓶口是為了除去碎屑3.6Theserviceclothisfoldedintoapadandplacedalongthepalmoftherighthand,theendofwhichisfreetofoldaroundthebottomofthewinebottle服務(wù)巾疊好，部分放在右手掌中，剩余部分包裹葡萄酒瓶底部-Wraptheclotharoundthebottletopreventdripofwine服務(wù)巾包裹葡萄酒瓶底部是防止酒滴出3.7Giveatasteofwinetothehost.Pouronlyassmallamountofwineintotheglassforthispurpose,fromtherighthandside在右手邊給主人倒酒品嘗，僅僅倒一點(diǎn)-Pouratasteofwineforhosttotraytocheck:Thewineisofgoodquality.給主人倒酒品嘗是為了檢查酒質(zhì)-Whenpouringthewine,youshouldensure:Bottlefirmlyheld.Labelfacingcustomer.Neckofbottledoesn'ttouchglass在倒酒時(shí)必須確保：酒瓶握牢，酒標(biāo)對(duì)客，瓶頸不碰到酒杯3.8Waitforthehost'ssignthatitistohissatisfaction等候主人表示他的滿(mǎn)意-Thehostnormallyindicatesthewineistohissatisfactionb