英語投訴信章節(jié)件市公開課金獎市賽課一等獎?wù)n件

Whenyouhaveproblemswithfaultygoodsorservices,itisoftenagoodideatoputthedetailsofyourcomplaintinwriting.

II.PracticalWritingLettersofComplaint

PracticalWriting

第1頁第1頁

Lettersofcomplaintusuallyincludethefollowingstages:Background–describethesituationProblem–causeandeffect

SolutionWarning(optional)ClosingPracticalWriting

第2頁第2頁GeneralTips:Trytomakesureyourletterissenttotherightpersonordepartment.Tryandkeepyourlettershort.

Bepoliteassarcasmorrudenesswillnothelpyourcause!Saywhatyouwantforyourcomplainttoberesolved.Giveareasonabletimetableforactiontobetakenbeforeyouwillconsiderotheroptions.Keepacopyoflettersyouwrite.PracticalWriting

第3頁第3頁Nowthatyouhavelearnedtipsofwritinglettersofcomplaint,thefollowingaregeneraltemplatesandsampleletters.Youmaygetmoredetailsofwritingthiskindoflettersbylearningthem.PracticalWriting

ComplaintLetterTemplates

&SampleLetters:ComplaintletterTemplates:SampleLetters:第4頁第4頁Sample1PracticalWriting

DearMr.Chang:OnSeptember10,ourorderfor280womenScottonsweaterswasdulyreceived,butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled.

Wehadthecaseinvestigatedimmediately,andtheresultshowsthedamagewasduetoimproperpacking,forwhichthesuppliersaredefinitelyresponsible.

Needlesstosay,wehavesufferedagreatlossfromthis,aswecannotsellthesweatersinthisconditiontoourcustomers.Weaskyoutoconductinvestigationatyourendandreplytous.

(Addressesareomitted)Sincerelyyours,

SunnyLee

Manager

第5頁第5頁Sample2PracticalWriting

DearSir,Iamwritingtoletyouknowthedeplorableattitudeofoneofyourstaffmember.Ireceivedmytelephonebillforthepreviousmonthfromyouandthoughtthereweresomeerrorsincalculation:Ihadbeenoverchargedfortwooverseascalls.However,whenIcalledyourComplaintsDepartment,thegirlwhoansweredmyphonewasveryrude.Foronethingsheinterruptedmecontinually,foranothersheevensaidthatthefaultwasmyown.Needlesstosay,suchawayofdealingwithcustomersisunacceptable.Iwouldliketosuggestthatthegirlinquestionshouldbedisciplined,andinstructedontheproperwaytodealwithclients.AndIhopeshecanmakeformalapologytome.Anearlyresponsewillbeappreciated.(Addressesareomitted)Sincerelyyours,Donna第6頁第6頁YouboughtacolorTVfromtheDepartmentStoreyesterday.ButwhentheTVsetwassenttoyourhome,youfoundtherewasnoimageinit.Andthereceptionistclaimedthattheywouldn’tberesponsi