美國(guó)能源部平衡計(jì)分卡導(dǎo)向管理培訓(xùn)資料

DEPARTMENTOFENERGYPROCUREMENT&ASSISTANCEMANAGEMENTFY2003BALANCEDSCORECARDPERFORMANCEASSESSMENTPROGRAMNationalCorePerformanceMeasuresSupportingCorporateManagementInitiatives第一頁(yè)，共六十八頁(yè)。1?BalancedScorecardMethodologyTheBSCisastructuredapproachtoperformancemeasurementandperformancemanagementthatlinkstheorganization’sstrategicthinkingtotheactivitiesnecessarytoachievedesiredresultsTheBSCisavehicleforcommunicatinganorganization’sstrategicdirectionandformeasuringachievementstowardsthesepredeterminedobjectivesTheBSCclearlyestablisheslinkagebetweenstrategicobjectives,themeasuresfordeterminingprogress,thestretchtargetsestablished,andthefocusedinitiativesneededtomovetheorganizationforwardtomeetthoseorganizationalgoals第二頁(yè)，共六十八頁(yè)。2?BalancedScorecardMethodologyTheBSCutilizesDepartment-widemeasuresplusindividuallytailoredlocalmeasurestoachievetheProcurementExecutive’sstrategicgoalsResultsofBSCmeasurementsprovidedecisionmakerswithcriticalinformationon:(1)theefficiencywithwhichresourcesaretransformedintogoodsandservices;and(2)theeffectivenessoforganizationalactivitiesandoperationsintermsoftheirspecificcontributionstostrategicobjectivesTheBSCisakeypartoftheProcurementExecutive’sperformanceplan,andisacriticalelementinME-60’sSESperformanceassessmentsInFY2003,ME-60continuestoassignaccountabilitytoindividualstaffbyflowingdowntheBSCtoindividualsandteams.第三頁(yè)，共六十八頁(yè)。3?MISSIONToprovideacquisitionandassistanceservicestosupportaccomplishmentoftheDepartment’sprogrammaticgoalsandobjectives.STRATEGYTochangethepresentsystem’sculture,managementsystems,andlineprocessesconsistentwiththeprinciplesofQualityManagement,inordertoestablishandmaintain:acustomerfocus,asenseofurgency,continuousandbreakthroughprocessimprovement,andanemphasisonresults.VISIONTodeliveronatimelybasisthebestvalueproductorservicetoourcustomerswhilemaintainingthepublic’strustandfulfillingpublicpolicyobjectives.DOEProcurementSystem第四頁(yè)，共六十八頁(yè)。4?StrategicApproachProcessAnalysisBenchmarkingWorkforcePlanningCustomer-focus第五頁(yè)，共六十八頁(yè)。5?FINANCIALToSucceedFinancially,HowDoWeContributetotheBottomLine?MISSIONVISIONSTRATEGYLEARNINGANDGROWTHToAchieveOurVision,HowWillWeSustainOurAbilityToChangeAndImprove?CUSTOMERToAchieveOurVision,HowMustOurCustomersViewUs?INTERNALBUSINESSPROCESSESToSatisfyOurStakeholdersandCustomers,WhatBusinessProcessesMustWeExcelAt?BalancedScorecardStrategicPerspectives第六頁(yè)，共六十八頁(yè)。6?LEARNINGANDGROWTH-AccesstoStrategicInformation-EmployeeSatisfaction-OrganizationStructuredforContinuousImprovement-QualityWorkforceFINANCIAL-OptimumCostEfficiencyofPurchasingOperations;CostReasonablenessofActionsMISSIONVISIONSTRATEGYCUSTOMER-CustomerSatisfaction-EffectiveService/PartnershipINTERNALBUSINESSPROCESSES-AcquisitionExcellence-MostEffectiveUseofContractingApproaches-UseofElectronicCommerce-Performance-BasedServiceContracts-UseofCompetition-StreamlinedProcesses-ReductioninOverageInstruments-On-TimeDelivery-SupplierSatisfaction-SocioeconomicsBalancedScorecardPERSPECTIVESANDOBJECTIVES第七頁(yè)，共六十八頁(yè)。7?

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