通用技能詞典Generic Skills Dictionary

TheBritishCouncil

GenericSkillsDictionary

ExternalVersion:7March2007

Contents

1.Introductionandexplanationof

genericskills 3

2.Genericskills 5

Businessmanagementanddevelopment 6

Communications 9

Computerskills 12

Financialplanningandmanagement 16

Humanresourcemanagement 19

Marketingandcustomerservice 21

Projectandcontractmanagement 23

Introductionandexplanationofgenericskills

Introduction

ThepurposeoftheBritishCouncilistobuildmutuallybeneficialrelationshipsbetweenpeopleintheUKandothercountriesandtoincreaseappreciationoftheUK’sideasandachievements.

Everythingwedomustcontributetooneormoreofthefollowingoutcomes:

ImprovedperceptionoftheUKinothercountries

GreatermutualunderstandingbetweentheUKandothercountries

StrongertiesbetweentheUKandothercountries

TheworkofeveryBritishCouncilmemberofstaffcontributesinsomewaytotheachievementoftheseoutcomes,anditisthereforeimportantthatweallhaveaclearunderstandingofwhatourroleisandwhatisexpectedofus.

TodothisweuseJobDescriptionswhichdescribetheaimsandobjectivesofjobsandtheorganisationalskillsprofile,whichdescribestheimportantskillsandcompetenciesneededtodoaspecificjob.Oneofthecomponentsweuseisastandardsetof7genericskillswhicharedescribedinfurtherdetailinthisdictionary.TheyarelistedinalphabeticalorderinSection2ofthisdocumentanddisplayedacrossthepageinfollowingformat:

TheBritishCouncil’srecruitmentpolicyrequirescandidatesapplyingforjobstoprovideevidenceagainstthosecomponentsoftheorganisationalskillsprofilerequiredforthejobadvertised.Thisdictionaryprovidesguidanceonthemeaningofeachofthegenericskillsandtheirlevels.

2. TheGenericSkills

Businessmanagementanddevelopment

Communications

Computerskills

Financialplanningandmanagement

Humanresourcemanagement

5. Marketingandcustomerservice

6.Projectandcontractmanagement

BusinessManagement&Development

Definition

Theabilitytodevelop,sustainandgrowthebusinessinlinewithcorporatestrategicprioritiesforincomeandimpact:toformulatebusinessstrategy,tounderstandcrucialbusinessdrivers,bothinternalandexternal,andassessvariousbusinessdevelopmentoptionsandinterrogatemanagementinformation.Effectivemanagementofresourcesacrossthebusiness.

AreaofResponsibility

Level1

Level2

Level3

Marketanalysisandbusinessintelligence

Understandstheimportanceofmarketanalysisandisawareofmarkettrends,includingcompetitoractivity.

Collectsandusesrelevantquantitativeandqualitativedataonthetargetaudienceormarket.

Contributestotheidentificationandanalysisofneedsforexistingandnewmarkets,clients,partnersandcustomers.

Establishesandimplementssystemstocollect,analyseanddisseminatemarketinformation.

Identifiesandunderstandsmarketsegments,appliesthisknowledgeinanticipatingandmeetingclient/customer/partnerneedsandgeneratesacreativeandsuccessfulofferinresponse.

Monitorsmarkettrendsandpotentialopportunities.

Recognisestheneedformarketintelligenceandisresponsibleforthedesignofmarketresearch.

Understandsandusesmarketintelligencee.g.marketgapsandcompetitorpositioninthedevelopmentofnewsourcesofincomegenerationandcommissioningofnewproductsandserviceswhichachievetheincomeandimpactrequired.

Assessesandmakesjudgementsonmarketintelligenceeithertoexpandbusinessopportunities,commissionnewproducts/servicesortodecommissionexistingwork.

Businessstrategy

Understandshownewactivitiessupportachievementofcorporateoutputs.

Ensuresthatactivityisinlinewithtechnicalandfinancialbusinessobjectives.

Makesameasurablecontributiontothedevelopmentofbusinessstrategyandvalueformoneyindicators.

Positionsthebusinessfornowandthefuturebyidentifyinginnovativesolutionstoachieveimpactandrevenuetargets.

Understandsnegotiationtoolsandtechniquesandcanapplythesetosupporttheachievementofbusinessobjectives.

Establishesbusinessstrategyandleadstherealisationofdual-keyplans.

Leadsonthedesignofinnovativebusinessdevelopmentapproachesandtheassessmentofdeliverymixtoachievemaximumimpactandincomefortheorganisationandclients/customers/stakeholders/partners.

Leadsonthedevelopmentandimplementationofnegotiationstrategiesandpartnershipagreementsthatleadtoenhancedbusinessachievements.

Productandservicedevelopment/commissioning

Understandstheneedtodevelopand/orcommissionnewproducts,servicesandsolutionsthatsupportthedeliveryofcorporateobjectivesandmeetstakeholderneeds.

Develops,throughrecognisedplanningprocesses,newprojectsandserviceswithanunderstandingofwhichapproacheswillworkinlocalcontextandofhowitwillfacilitateachievementofcorporateoutputs.

Understandingofandtheabilitytomanagecommissioningandtenderingprocesses.

Takestheleadforproductandservicedevelopmentacrossaportfolioofservices.

Recognisesandmanageseithergapsintheproduct/serviceportfoliooropportunitiesfornewproductsandservices.

Responsibleforidentifying,designingandsecuringappropriatecompetitivelytenderedprojects.

ManagingRisk

Demonstratesanunderstandingofbusinessriskandcanidentifywhererisksmayoriginatefrom.

Undertakesbusinessriskidentificationandanalysisforspecificinitiativesinlinewithbusinessriskmanagementframeworks.Usesthistoinformapproachandmanagerisk.

Responsibleforriskandopportunityidentificationacrossthebusinessandunderstandswhenalevelofriskisacceptable.

ComplieswithBusinessRiskManagementFrameworkresponsibilities(ifidentifiedasaBMRFProcessOwner).

Managingrelationshipswithcustomers,clientsandstakeholders

Collectsandanalysesclient/stakeholder/partnerfeedbackandperceptionsandidentifiesneedswithinspecificareaofwork.Identifiesbarrierstoservicedeliveryandcontributestotheirresolution.

Communicatesconsistentlyandeffectivelywithstakeholdersandrespondstochangingcircumstancesinordertoenhancebrandandreputation.

Takestheleadroleinmanagingtheclientandstakeholdersforaspecificactivity.

Keepsabreastofoperatingcontext.Usesstakeholderanalysis,facilitationandproblemsolvingapproachestoresolveissuesandremovebarrierstoeffectiveservicedelivery.

Identifiesimportantrelationshipsanddevelopsstrategiestostrengthenthesewithinspecificareaofwork.

Managescomplexorstrategicallyimportantclient/stakeholder/partnerrelationships,whichachievesignificantimpactfortheorganisation.

Anticipateschangingcircumstancesandbarrierstostakeholderengagementandtakesactiontominimisethese.

Resourcemanagementforbusinessdevelopmentandimplementation.

.

Understandsanduseshuman,financial,ITandknowledgeresourcesefficientlyandeffectivelyinordertoachieveresults.

Hasstrongsenseofvalueformoneyandunderstandstheimportanceofdeliveringwithinexpenditureandincomebudgets.

Supportsprocurementandnegotiationprocesses.

Negotiatesandmanagesthedeploymentofresourcesinefficientmannerandinthecontextofaclearunderstandingofoverallstrategy.

Identifiesandactivelymanagesthedevelopmentofstaffskillsthatareneededwhenbuildingnewstrategiesandbusiness.

Understandshowtouseandcommunicatemanagementinformation.

Identificationandmanagementofresourcerisksincludinganticipatingchangingcircumstancesandmediatingbetweenconflictingneedsandexpectations.

Takestheleadandisresponsiblefortheefficientuseofallresourcesinordertoachievecorporateoutputs.

Usesthecommissioningprocesstoalignresourceswithpriorities.

Developseffectiveresourcemanagementstrategiesandpoliciesforaportfolioofworkandmonitorstheirimplementation.

MonitoringandEvaluation

Understandstheimportanceofevaluation.Isthoroughinthecollectionandcommunicationofevaluationdata.

Supportstheachievementoftargetsandmonitorsowncontributiontowardsthese.

Buildsmonitoringandevaluationintothebusinessstrategy.

Groundsevaluationinexternalmarketcontextandadjustsmeasurementtoprovideclearevidenceofeffectiveness.

Studiesevaluationdatatoseeifnewapproacheshavehadthedesiredimpact,reflectsonlessonslearnedandcommunicatestheresultsofvaluation.

Identifiesbestpractice,learning,newprocessesorwaysofworkingthatleadtocostsavings/improveddeliverybeyondteamlevel.

Agreesmeasurableandchallengingtargetsforindividualinitiativesandmanagesprogresstowardsthese.

Abilitytounderstandandinterprettheresultsandleadsonthediscussionanddisseminationoftheresults.

Linkstobehaviouralcompetencies

Achievement.

Analyticalthinking.

Entrepreneurship.

Leadinganddevelopingothers.

Relationshipbuildingforinfluence.

Workingstrategically.

Customerserviceorientation.

Linkstojobfamilies:

English

Informationsystemsandtechnology(IST)

Marketingandcommunications

Linkstoothergenericskills.

Humanresourcemanagement.

Financialplanningandmanagement.

Projectandcontractmanagement.

Marketingandcustomerservice.

Communications

Definition

Communicationsskillsarewhatmakeuseffectiveinsharingideas,thoughts,informationandfeelingswithdiverseinternalandexternalaudiences,oftenincross-culturalsituations,inordertodeveloptwo-wayunderstandingbetweentheaudienceandthecommunicator.

AreaofResponsibility

Level1

Level2

Level3

ReadingandWritingSkills

Identifiesthemainpointsandideasindifferenttypesofdocuments

Asksquestionswhenhe/shedoesnotunderstandwhathe/sheisreadingortoclarifytheissue

Understandshowtousedifferentkindsofdocumentsfordifferentpurposes(i.e.letters,memos,reportsetc.)

Writesclearly,inastylesuitedtopurposeandwiththeneedsofthereaderinmind

Makessureinformationiswellorganisedandeasytouse

Avoidsjargonandexplainsacronymsandtechnicaltermswherethereaderisunlikelytounderstandthem

Avoidsdiscriminatorylanguage

Abletoproducesummariesofcomplexdocumentsforaspecificaudience

Writesbusinessdocumentsclearlyandeffectivelyusingstandardcorporateformatswhereavailable(e.g.reports,PowerPoint,web,etc.)

Abletomanagedocumentsthroughseveraldraftswithvariouscontributors

Reportsdisagreementwithsensitivityandeven-handedness

UnderstandsandappliesplainEnglishguidelines

Makesperceptivecommentsonwhathe/sheisreadingdemonstratinganunderstandingoftheauthor’sreasoningandmotivation

WritesandQualityReviewsstrategicdocuments,policypapersandcorporatereports

Writesforinternalandexternalpublication

Writesspeechesclearlyandappropriatetotheaudiencebeingaddressed

Abilitytoassimilatelongandcomplexdocumentsquicklyandeffectively

Producesaccurateandconciserecordsofmeetings.

Speakingandlisteningskills

Contributestodiscussionsandpaysattentiontothetimingandsettingofdiscussions

Isabletoexpressnon-complexideas,thoughtsandfeelings

Givesfeedbackhonestlyandconstructively

Asksquestionswhenhe/shedoesnotunderstandwhatisbeingsaidortoclarifytheissue

Listensattentively,usesappropriatetoneofvoiceandispolite

Makesbalancedandeffectivecontributionindifficultsituationse.g.conflictsbetweenstaffmembers

Communicatesideasclearly,effectively,persuasivelytoanindividualoragroup

Variesspeakingstyleaccordingtoaudience

Statesdifferentand/orcriticalopinionswithoutcausingoffence

Isawareofhis/herownandothers’bodylanguage

Contributestomeetingseffectivelytoensureallpartiescanrespondand/orparticipate

Deliverspresentationseffectively

Actsasasoundingboardforcolleagues

Listensempathetically(payingattentiontowords,feelingsandthoughtsofthespeaker,andrespondingappropriately)

Motivates,encouragesandinspiresindividualsandgroupsthroughappropriateuseoflanguageandmanner

Deliverspresentationstointernalandexternalaudiences,andhandlesquestionseffectively

Abletocommunicatedirectlyandappropriatelywithseniorexternalstakeholders(e.g.atreceptions,presentationsetc)

Usesconsultancyskills(listening,questioning,analysingissues,outliningoptionsetc.)toenhanceunderstandingandhelpothersexpressanddeveloptheirideas

Understandingpurpose

Judgeswhentocommunicateandunderstandstheimpact/consequencesofhis/hermessageonothers

Ensurescommunicationsareappropriatetopurposeandpreparesforimportantdiscussions

Hasabasicunderstandingoftheculturalenvironmentinwhichhe/sheiscommunicating

Develops,implementsandevaluatesaneffectivecommunicationstrategyandplan

Applieslevel1principlesincomplexcommunicationstodiverseaudiences

Demonstratesanunderstandingofthewiderenvironment(cultural,political,socialetc.)inwhichhe/sheiscommunicating.

Plansandmanagesacommunicationsprogrammetodelivercorporateandbusinessobjectives

Takescalculatedriskswithcommunicationsinordertoprovokeadesiredresponse

Understandingtheaudience

Identifiesandunderstandsthecommunicationsneeds,expectationsandpreferencesoftheaudiencehe/shewantstocommunicatewith

Adaptshis/herapproachforsimplemessagingtohis/heraudience

Analysesthecommunicationneedsofnewtargetaudiences

Asappropriate,encouragesandgeneratestwo-waycommunicationswithtargetaudiencestoincreasemutualunderstandingandadaptcommunicationsasrequired.

Usesmarketresearchtechniquestoimproveunderstandingofanaudience’scommunicationspreferencesandneeds(nowandinthefuture)

Understandingtoolsandmedia

Choosesbetweenbasiccommunicationmethodsdependingoncontext

Isawareofandunderstandshowtouseawiderangeandtherightcombinationofcommunicationtoolsasappropriate

Understandstheimpactofdifferenttools

Evaluateeffectivenessofcommunications

Abletoplanandmanagemulti-mediacommunicationsprogramme

Assessespotentialofnewandexistingcommunicationstools/media

Developsnewandexistingcommunicationstoolsandmedia

KnowledgeSharing

Passesoninformationproactivelyandinatimelymanner

Findsoutwhereknowledgeandinformationareheld

Isawareofknowledgesharingpracticesandtools

Understandstheimportanceofappropriateknowledgesharing

Understandsandappliesdataprotectionprinciples

Demonstratescommitmenttosharinginformationandknowledgewithcolleaguesthroughouttheorganisation

Abletobuildappropriatenetworks

Encouragesotherstoshareinformationandknowledgewithoneanother.

Abletocreateknowledgesharingstrategyforproject/business

Linkstobehaviouralcompetencies

Analyticalthinking

Customerserviceorientation

Flexibility

InterculturalCompetence

LeadingandDevelopingOthers

ProfessionalConfidence

Relationship-BuildingforInfluence

Self-Awareness

Teamworking

Linkstojobfamilies

English

Humanresources

Informationsystemsandtechnology(IST)

Marketingandcommunications

Programmeandprojectmanagement(PPM)

Arts

Linkstoothergenericskills

Businessmanagementanddevelopment

Computerskills

Financialplanningandmanagement

Humanresourcemanagement

Marketingandcustomerservice

Projectandcontractmanagement

ComputerSkills

Definition

TounderstandandusetheCouncil’sITsystemsinaneffectivemannerincompliancewithITsecuritystandardsincludingtheabilitytodescribeandreportissues/problemsaccuratelytotheIThelpdeskorappropriatepersonnel

AreaofResponsibility

Level1

Level2

Level3

UsingOutlook

Inlinewithdisabilitylegislation(e.g.reasonableadjustmentsbeingmadeifneeded)

Create,send,forwardandreplytoemails

Send,openandsaveattachments

Setupout-of-officeassistantmessages

Abletorecallemailmessagessentinerror

Deleteunwanteditems

Setup/respondtomeetingrequestsusingCalendar

Useandsearchtheglobaladdresslistincludingdistributionlistsandpublicfolders

RecogniseSPAMandphishingattempts(e.g.scams;chainletters)

UnderstandsandcomplieswithITsecuritystandards

Usevotingbuttonsonemailssentandreceived

Managedistributionlists

ManageownappointmentsandsetremindersusingtheCalendarfunction.

SetupownCalendartoallowatleastread-onlyaccesstoCalendartoasuitablesetofcolleagues.

Checkforcolleague’savailabilityusingCalendar.

Changeviews(readingpane,sorting,calendar,etc)

Usetrackingfacilities

Restoredeleteditems

Create,organizeandmanagemessagefolders

Createandmaintaincontacts

Addandremovetoolbars

Usetrackingfacilitiesandexpirydatesonemail

Create/assigntasksandmonitortaskprogression

Knowhowtouseoutlookforemailmerging

EffectivelyuseOutlooktomanageandfileemailsincludingwritingemailrulesandmanagingalerts

Applyandcreatecategoriestoorganiseitems

UsingWord

Inlinewithdisabilitylegislation(e.g.reasonableadjustmentsbeingmadeifneeded)

Identify,open,createandprintWordfiles

Beawareofandusetemplates

Usebasiccharacterandparagraphformatting(e.g.bold,bulletsetc.)andstyles

Utilisespellingandgrammarcheckingtools

Changemarginsandpaperorientation

Insertimagesandsymbols

Changedocumentviewsandmodifydocumentoptions

Useandmodifydocumentproperties

Save,copy,rename,search,moveanddeletefiles

UnderstandsandcomplieswithITsecuritystandards

Create,modifyandformatstandardtablesandborders

Understandtheprincipleofstylesandhowtomodifythem

Createandmodifydrawingobjectsanddiagrams(e.g.textboxes)

Performbasicmail-mergefacilities(withinWord)

Usehyperlinksandbookmarks

Formatandmanipulateimagesinrelationtotext

Useautomaticnumberingfacilities.

UpdateaTableofContents

Trackandmanagechangesduringeditingandreviewing

Addandremovetoolbars

Performcomplexmailmerges(Wordintootherapplications)

Createdocumenttemplatesusingstyles

Createandformatcomplexdiagramsandgraphics

Insertbookmarks,TableofContents,footnotesandendnotes

Understandandusesectionandpagebreaks

Create/manipulateoutlinesstylesfornumberingandbullets

Create/amendcomplexdocumentsusingseverallevelsofheadingsandsub-headingsandhandlingindexes,tablesandacross-referencesystemasappropriate

Awarenessoffilesizeandknowledgeofhowtousefilecompression

UsingExcel

Inlinewithdisabilitylegislation(e.g.reasonableadjustmentsbeingmadeifneeded)

UnderstandandapplybasicconceptsandtermsusedinExcelincludingthedifferencebetweencellscontainingdataandformulae

Create,format,modify,sort,printanddeletesimplespreadsheets

Formatspreadsheetsusingtextcolour,shading,borders

Save,copy,rename,search,moveanddeletefiles

UnderstandsandcomplieswithITsecuritystandards

Createandformatgraphsandcharts

Handlecomplextablessortingdataandrepeatingvertical/horizontalheadingsfacilitatingtheconsultationofthespreadsheet

Createformulasusingsimplemathematicaloperatorsandfunctions

Freeze,lock,hidespreadsheetrangesandformatforprinting

Importandexportdatatootherapplications

Addandremovetoolbars

Troubleshootproblems

Summarisedatausingpivottables

Linkspreadsheetstootherfilesandapplicationsincludingformulasacrossmultiplesheets

Writeandmodifymacros

Understandandapplystatisticalanalysisforcreatingcomplexformulae

Calculateusingmorecomplexformulae(e.g.IF/AND/OR)

Trackandmanagechangesonsharedworkbooks

Createandmanagescenariosand‘whatif’datatables

Awarenessoffilesizeandknowledgeofhowtousefilecompression

UsingDatabases

Inlinewithdisabilitylegislation(e.g.reasonableadjustmentsbeingmadeifneeded)

Understandandapplybasicdatabaseconcepts(e.g.navigaterecords)

Performsimpledatabasequeriestoextractorselectrecordsfromthedatabaseaccordingtospecifiedcriteria

Producereportsfromtablesandqueries

Retrieveandsearchforinformationusingstandardreports

Performmoreadvancedqueriesusingthebuilt-inquerytooltosearchdataandproducereports

Identifyareasforimprovementforusewithexistingdatabases

Knowhowtocommissiondatabasedevelopmentaccordingtobusinessrequirements

UsingPowerPoint

Inlinewithdisabilitylegislation(e.g.reasonableadjustmentsbeingmadeifneeded)

LoadandrunPowerPointpresentations

Createandformatbasicpresentationsusingpre-definedslidelayouts

Insertbasicgraphics(e.g.clipart)

Printslidesandhandoutsinavarietyofpaperlayoutssuitabletothetargetaudience

Useadataprojectorforpresentations

Save,copy,rename,search,moveanddeletefiles

Applyvariousslideshowanimatedeffects

Create,editMasterslidetemplates

Createanewtemplatefromscratch

Createimagesandchartswithin(andbetween)presentations

Demonstrateconfidenceinusingtheslidemaster,handoutmasterandnotesmaster

ImportandembeddatafromotherapplicationsincludingWordandExceltablesandhyperlinks

Addandremovetoolbars

Addaudio-visualinformationtopresentationsincludingvideoclips

Createanimatedtextandgraphiceffects

KnowhowtostorePowerPointpresentationsontheweb.

UsethePowerPointpresentationfeaturetoreducelargefilesizepresentations

Awarenessoffilesizeandknowledgeofhowtousefilecompression

UsingInternetExplorer

Inlinewithdisabilitylegislation(e.g.reasonableadjustmentsbeingmadeifneeded)

Knowthedifferencebetweeninternal(Intranet)andexternal(Internet)sites

UnderstandbasicconceptsandtermsassociatedwithusingtheInternetinlinewithgeneralITsecuritystandards

Usesearchenginetoolstolocateinformationofinterest

Abletobookmarkandprintwebpages

Abletoaddandorganisefavourites

Beabletolistentoorwatchpodcasts

AbletoaccessandusetheBritishCouncilintranetsite

UnderstandsandcomplieswithBCsecuritystandards

Refinesearchesusingadvancedsearchingmechanisms

Evaluatesearchresults,assessingauthority,authenticity,currencyofwebsitecontent

Understandcopyrightissuesrelatingtousingwebmaterial

Saveawebpageasafile

Addandremovetoolbars

Usewebcasts(e.g.webinar)

CommissionandmanageInternetpagesandpodcasts

Createanduseblogs,wikisanddiscussionforums

UseObtreetocreateBCwebpages

E-Learning

Inlinewithdisabilitylegislation(e.g.reasonableadjustmentsbeingmadeifneeded)

Register/enrolforonlineconferences,coursesandotherelearningevents

Followacourseofinstruction

Haveacriticalviewofquality/deliveryofonlinematerials

Creatingandeditingapersonalprofile

Download/uploadmaterials

UnderstandsandcomplieswithITsecuritystandards

Understandtheconventionsofandcontributeusingdifferentonlinecommunicationtools(discussionforums,textchat,voicechat,videochatetc.)

Beawareofandapplyon-lineetiquette(netiquette)

Understandingandapplicationofonlinelearningtechniques(timemanagement,selfreflection,problemsolvingandaskingforhelp,applyawarenessoflearningstyleetc.)

Moderateon-linelearning(e.g.administrate,designfor,facilitate,evaluateandprovidetechnicalassistanceforlearners)

CommissionandmanageonlinecontentincludingensuringsitesaresecureinlinewithBritishCouncilsecuritystandards

Understandthefunctionalityandapplicabilityofdifferenton-linetools(chat,discussionforums,wikis,blogs,VoIP,quizzes,FAQs,calendars,etc.)

Adaptmaterialsforanonlineaudience

LinktootherGenericSkills

Businessmanagementanddevelopment

Communicationskills

Financialplanningandmanagement

Projectandcontractmanagement

LinkstoJobFamilies

InformationSystemsandTechnology(IST)

English

Web,KnowledgeandInformationManagement

LinkstoBehaviouralCompetencies

Achievement

Analyticalthinking

ProfessionalConfidence

Teamworking

FinancialPlanning&Management

Definition

FinancialPlanningandManagementistheabilitytocostactivityandmanagethebudgetsset.Itinvolvestheplanninganddeliveryofagreedresults/outputswithinestablishedcriteriaforbudgetandtimescale,usingtheappropriatepolicyandprocess.

AreaofResponsibility

Level1

Thislevel-willbeexpectedtoseekguidancefromL2andL3

Level2

Level3

AlthoughnotspecificallystatedL3willprovideguidancetoL1andL2

RiskManagement

Awarenessofcorporate/globalpoliciesandprocessesinrelationtoriskmanagementincludingbusinessriskmanagementframeworktools(BRMF)andknowwheretolocatethisinformation

Knowledgeandexperienceofcorporate/globalpoliciesandprocessesinrelationtorisk(includingBRMF)andhowtheselinktodepartmental/country/regionallevelriskmanagement

Abilitytoidentifyandmanagetheserisks

Communicatesexceptionsatdepartmental/country/regionallevel

Leadonthemanagementofrisk,byassigningrolesandresponsibilities,ensuringreviewstakeplaceandrisksaremanagedatadepartmental/country/regionallevel

Abilitytoidentifyopportunitiesandmanageanyfinancialrisksassociatedwiththem

Takesresponsibilityforreportingexceptionstotheappropriateseniormanagementforum

PlanningandForecasting

Awarenessoffinancialplanningcycleanddeadlinesandwheretolocatethisinformation

Understandingofprocesstosetupandmaximisebenefitsofaneffectivemanagementreportingstructure(WBS+costcodes)includingbudgetsandcommitments

Hasbasicknowledgeoftheconceptofcashflow(movementofmoneyinandoutoftheorganisation)andprovidestherelevantfinancialinformationtobudgetholderaspartofthecashflowforecastingexercise

KnowledgeandapplicationofBritishCouncilplanningcyclepluspolicies,processes(FPS)andtimetables

Contributestodepartmental/country/regionalfinancialplan

Usessystemstoaccuratelycostaproject/activity

Supervisesthesettingupofafinancialmanagementreportingstructure(WBS+costcodesforSAPcountries)includingbudgetsandcommitments

Producesacashflowforecastforproject/activity

Abilitytoproduceafinancialplantosupportprogrammeofactivityfordept/country/region

Abilitytocostactivity,includingcostbenefitanalysiswhereappropria