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Chapter1
UnderstandingtheSupplyChain
True/False
1.
Asupplychainincludesonlytheorganizationsdirectlyinvolvedinsupplyingcomponents
neededformanufacturing.
Answer:False
Difficulty:Moderate
2.
Asupplychainconsistsofallpartiesinvolved,directlyorindirectly,infulfillinga
customerrequest.
Answer:True
Difficulty:Moderate
3.
4.
5.
Asupplychaincouldbemoreaccuratelydescribedasasupplynetworkorsupplyweb.
Answer:True
Difficulty:Moderate
Theobjectiveofeverysupplychainistomaximizetheoverallvaluegenerated.
Answer:True
Difficulty:Easy
Theobjectiveofeverysupplychainistomaximizethevaluegeneratedforthe
manufacturingcomponentofthesupplychain.
Answer:False
Difficulty:Moderate
6.
7.
Everysupplychainmustincludeall5stages.
Answer:False
Difficulty:Easy
Thecycleviewofasupplychainholdsthattheprocessesinasupplychainaredivided
intoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.
Answer:True
Difficulty:Moderate
8.
Thecycleviewofasupplychainholdsthattheprocessesinasupplychainaredivided
into2categoriesdependingonwhethertheyareinitiatedinresponsetoorin
anticipationofcustomerorders.
Answer:False
Difficulty:Moderate
9.
Thepush/pullviewofasupplychainholdsthattheprocessesinasupplychainare
dividedinto2categoriesdependingonwhethertheyareinitiatedinresponsetoorin
anticipationofcustomerorders.
Answer:True
Difficulty:Easy
10.
11.
12.
13.
14.
Thepush/pullviewofasupplychainholdsthattheprocessesinasupplychainare
dividedintoaseriesofactivitiesperformedattheinterfacebetweensuccessivestages.
Answer:False
Difficulty:Easy
Theobjectiveofthecustomerarrivalprocessistomaximizetheconversionofcustomer
arrivalstocustomerorders.
Answer:True
Difficulty:Moderate
Theobjectiveofthecustomerarrivalprocessistoensurethatordersarequicklyand
accuratelyenteredandcommunicatedtootheraffectedsupplychainprocesses.
Answer:False
Difficulty:Moderate
Theobjectiveofcustomerorderentryistoensurethatordersarequicklyandaccurately
enteredandcommunicatedtootheraffectedsupplychainprocesses.
Answer:True
Difficulty:Moderate
Theobjectiveofcustomerorderentryistomaintainarecordofproductreceiptand
completepayment.
Answer:False
Difficulty:Hard
15.
16.
17.
Thereplenishmentcycleoccursattheretailer/distributorinterface.
Answer:True
Difficulty:Hard
Thereplenishmentcycleoccursatthedistributor/manufacturerinterface.
Answer:False
Difficulty:Hard
Thereplenishmentcycleisinitiatedwhenasupermarketrunsoutofstockofaparticular
item.
Answer:True
Difficulty:Hard
18.
Thereplenishmentcycleisinitiatedwhencustomersloaditemsintendedforpurchase
intotheircarts.
Answer:False
Difficulty:Hard
19.
20.
21.
Themanufacturingcycleoccursatthedistributor/manufacturerinterface.
Answer:True
Difficulty:Moderate
Themanufacturingcycleoccursatthemanufacturer/supplierinterface.
Answer:False
Difficulty:Moderate
Theproductionschedulingprocessinthemanufacturingcycleissimilartotheorder
entryprocessinthereplenishmentcycle.
Answer:True
Difficulty:Hard
22.
Theproductionschedulingprocessinthemanufacturingcycleissimilartotheorder
fulfillmentprocessinthereplenishmentcycle.
Answer:False
Difficulty:Hard
23.
24.
25.
Theprocurementcycleoccursatthemanufacturer/supplierinterface.
Answer:True
Difficulty:Easy
Theprocurementcycleoccursattheretailer/distributorinterface.
Answer:False
Difficulty:Easy
Thecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,
becauseitspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.
Answer:True
Difficulty:Moderate
26.
27.
28.
Thecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,
becauseitcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoor
inanticipationofcustomerorders.
Answer:False
Difficulty:Moderate
Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisions
relatingtosupplychaindesign,becauseitcategorizesprocessesbasedonwhetherthey
areinitiatedinresponsetoorinanticipationofcustomerorders.
Answer:True
Difficulty:Moderate
Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisions
relatingtosupplychaindesign,becauseitspecifiestherolesandresponsibilitiesofeach
memberofthesupplychain.
Answer:False
Difficulty:Moderate
29.
30.
31.
32.
33.
Pullprocessesmayalsobereferredtoasreactiveprocesses.
Answer:True
Difficulty:Easy
Pullprocessesmayalsobereferredtoasspeculativeprocesses.
Answer:False
Difficulty:Easy
Pushprocessesmayalsobereferredtoasspeculativeprocesses.
Answer:True
Difficulty:Easy
Pushprocessesmayalsobereferredtoasreactiveprocesses.
Answer:False
Difficulty:Easy
Allsupplychainactivitieswithinafirmbelongtooneofthreemacroprocesses–CRM,
ISCMandSRM.
Answer:True
Difficulty:Easy
34.
Thereisacloseconnectionbetweenthedesignandmanagementofsupplychainflows
andthesuccessofasupplychain.
Answer:True
Difficulty:Easy
MultipleChoice
1.
Whichofthefollowingisnotastagewithinatypicalsupplychain
a.
b.
c.
d.
e.
Customers
Retailers
Wholesalers/Distributors
Manufacturers
Alloftheabovearestageswithinatypicalsupplychain.
Answer:e
Difficulty:Easy
2.
Whichofthefollowingisnotastagewithinatypicalsupplychain
a.Customers
b.Retailers
c.Wholesalers/Distributors
d.Merchandisers
e.Component/Rawmaterialsuppliers
Answer:d
Difficulty:Easy
3.
Supplychainprofitabilityis
a.
b.
c.
notcorrelatedtothevaluegeneratedbythevariousstagesofthesupplychain.
thetotalprofittobesharedacrossallsupplychainstages.
thedifferencebetweentherevenuegeneratedfromthecustomerandthe
overallcostacrossthesupplychain.
d.
e.
thetotalrevenuegeneratedbythedistributorstageofthesupplychain.
bandconly
Answer:e
Difficulty:Difficult
4.
5.
6.
Successfulsupplychainmanagementrequireswhichofthefollowingdecisionphases
a.
b.
c.
d.
e.
supplychainstrategy/design
supplychainplanning
supplychainoperation
alloftheabove
aandbonly
Answer:d
Difficulty:Moderate
Thedecisionphasesinasupplychaininclude
a.
b.
c.
d.
e.
productionscheduling.
customerrelationshipmanagement.
supplychainoperation.
supplychainorientation.
alloftheabove
Answer:c
Difficulty:Moderate
Thecycleviewofasupplychainholdsthat
a.
b.
theprocessesinasupplychainaredividedinto2categories.
theprocessesinasupplychainaredividedintoaseriesofactivitiesperformed
attheinterfacebetweensuccessivestages.
c.
d.
e.
allprocessesinasupplychainareinitiatedinresponsetoacustomerorder.
allprocessesinasupplychainareperformedinanticipationofcustomerorders.
Noneoftheabovearetrue.
Answer:b
Difficulty:Moderate
7.
Thepush/pullviewofasupplychainholdsthat
a.
theprocessesinasupplychainaredividedintoaseriesofactivitiesperformed
attheinterfacebetweensuccessivestages.
b.
c.
allprocessesinasupplychainareinitiatedinresponsetoacustomerorder.
allresponseinasupplychainareperformedinanticipationofcustomerorders.
d.
e.
theprocessesinasupplychainaredividedinto2categoriesdependingon
whethertheyareinitiatedinresponsetoorinanticipationofcustomerorders.
Noneoftheabovearetrue.
Answer:d
Difficulty:Moderate
8.
Whichofthefollowingisnotacycleinthesupplychaincycleview
a.
b.
c.
d.
e.
Analysiscycle
Customerordercycle
Replenishmentcycle
Manufacturingcycle
Procurementcycle
Answer:a
Difficulty:Moderate
9.
Whichofthefollowingisnotacycleinthesupplychaincycleview
a.
b.
c.
d.
e.
Customerordercycle
Replenishmentcycle
Manufacturingcycle
Procurementcycle
Alloftheabovearepartofthesupplychaincycleview.
Answer:e
Difficulty:Moderate
10.
11.
12.
Thecustomerordercycleoccursatthe
a.
b.
c.
d.
e.
customer/retailerinterface.
retailer/distributorinterface.
distributor/manufacturerinterface.
manufacturer/supplierinterface.
noneoftheabove
Answer:a
Difficulty:Easy
Whichofthefollowingisnotaprocessinthecustomerordercycle
a.
b.
c.
d.
e.
Customerarrival
Customerqualification
Customerorderentry
Customerorderfulfillment
Customerorderreceiving
Answer:b
Difficulty:Moderate
Customerarrivalrefersto
a.
b.
c.
thepointintimewhenthecustomerhasaccesstochoicesandmakesadecision
regardingapurchase.
thecustomerinformingtheretailerofwhattheywanttopurchaseandthe
retailerallocatingproducttothecustomer.
theprocesswhereproductispreparedandsenttothecustomer.
d.
e.
theprocesswherethecustomerreceivestheproductandtakesownership.
noneoftheabove
Answer:a
Difficulty:Moderate
13.
Theobjectiveofthecustomerarrivalprocessisto
a.
getthecorrectorderstocustomersbythepromisedduedateatthelowest
possiblecost.
b.
c.
d.
maintainarecordofproductreceiptandcompletepayment.
maximizetheconversionofcustomerarrivalstocustomerorders.
ensurethatordersarequicklyandaccuratelyenteredandcommunicatedto
otheraffectedsupplychainprocesses.
e.
noneoftheabove
Answer:c
Difficulty:Easy
14.
15.
16.
Customerorderentryis
a.
thepointintimewhenthecustomerhasaccesstochoicesandmakesadecision
regardingapurchase.
b.
thecustomerinformingtheretailerofwhattheywanttopurchaseandthe
retailerallocatingproducttothecustomer.
c.
d.
e.
theprocesswhereproductispreparedandsenttothecustomer.
theprocesswherethecustomerreceivestheproductandtakesownership.
noneoftheabove
Answer:b
Difficulty:Moderate
Theobjectiveofcustomerorderentryisto
a.
getthecorrectorderstocustomersbythepromisedduedateatthelowest
possiblecost.
b.
c.
d.
maintainarecordofproductreceiptandcompletepayment.
maximizetheconversionofcustomerarrivalstocustomerorders.
ensurethatordersarequicklyandaccuratelyenteredandcommunicatedto
otheraffectedsupplychainprocesses.
e.
noneoftheabove
Answer:d
Difficulty:Easy
Customerorderfulfillmentrefersto
a.
thepointintimewhenthecustomerhasaccesstochoicesandmakesadecision
regardingapurchase.
b.
thecustomerinformingtheretailerofwhattheywanttopurchaseandthe
retailerallocatingproducttothecustomer.
c.
d.
e.
theprocesswhereproductispreparedandsenttothecustomer.
theprocesswherethecustomerreceivestheproductandtakesownership.
noneoftheabove
Answer:c
Difficulty:Moderate
17.
Theobjectiveofcustomerorderfulfillmentisto
a.
getthecorrectorderstocustomersbythepromisedduedateatthelowest
possiblecost.
b.
c.
d.
maintainarecordofproductreceiptandcompletepayment.
maximizetheconversionofcustomerarrivalstocustomerorders.
ensurethatordersarequicklyandaccuratelyenteredandcommunicatedto
otheraffectedsupplychainprocesses.
e.
noneoftheabove
Answer:a
Difficulty:Easy
18.
Customerorderreceivingis
a.
thepointintimewhenthecustomerhasaccesstochoicesandmakesadecision
regardingapurchase.
b.
thecustomerinformingtheretailerofwhattheywanttopurchaseandthe
retailerallocatesproducttothecustomer.
c.
d.
e.
theprocesswhereproductispreparedandsenttothecustomer.
theprocesswherethecustomerreceivestheproductandtakesownership.
noneoftheabove
Answer:d
Difficulty:Moderate
19.
20.
21.
Thereplenishmentcycleoccursatthe
a.
b.
c.
d.
e.
customer/retailerinterface.
retailer/distributorinterface.
distributor/manufacturerinterface.
manufacturer/supplierinterface.
noneoftheabove
Answer:b
Difficulty:Easy
Theprocessesinvolvedinthereplenishmentcycleinclude
a.
b.
c.
d.
e.
retailorderreceiving.
retailorderentry.
retailordertrigger.
retailorderfulfillment.
alloftheabove
Answer:e
Difficulty:Moderate
Theprocessesincludedinthereplenishmentcycleincludeallofthefollowingexcept
a.
b.
c.
d.
e.
retailorderreceiving.
retailorderentry.
retailordertrigger.
retailorderfulfillment.
noneoftheabove
Answer:e
Difficulty:Moderate
22.
23.
24.
25.
26.
Theprocessesincludedinthereplenishmentcycleinclude
a.
b.
c.
d.
e.
orderarrival.
productionscheduling.
retailtrigger.
manufacturing.
receiving.
Answer:c
Difficulty:Moderate
Thereplenishmentcycleisinitiatedwhen
a.
b.
c.
d.
e.
thecustomerwalksintothesupermarket.
thecustomercallsamailordertelemarketingcenter.
customersloaditemsintendedforpurchaseintotheircarts.
asupermarketrunsoutofstockofaparticularitem.
aproductisreceivedintostockatastore.
Answer:d
Difficulty:Hard
Themanufacturingcycleoccursatthe
a.
b.
c.
d.
e.
customer/retailerinterface.
retailer/distributorinterface.
distributor/manufacturerinterface.
manufacturer/supplierinterface.
noneoftheabove
Answer:c
Difficulty:Easy
Theprocessesinvolvedinthemanufacturingcycleinclude
a.
b.
c.
d.
e.
receiving.
manufacturingandshipping.
productionscheduling.
orderarrival.
alloftheabove
Answer:e
Difficulty:Moderate
Theprocessesinvolvedinthemanufacturingcycleinclude
a.
b.
c.
d.
e.
ordertrigger.
productionscheduling.
orderfulfillment.
orderentry.
manufacturingorderanalysis.
Answer:b
Difficulty:Moderate
27.
28.
29.
30.
Theproductionschedulingprocessinthemanufacturingcycleissimilartothe
a.
b.
c.
d.
e.
orderreceivingprocessinthereplenishmentcycle.
orderfulfillmentprocessinthereplenishmentcycle.
orderentryprocessinthereplenishmentcycle.
ordertriggerprocessinthereplenishmentcycle.
noneoftheabove
Answer:c
Difficulty:Hard
Themanufacturingandshippingprocessinthemanufacturingcycleisequivalenttothe
a.
b.
c.
d.
e.
orderreceivingprocessinthereplenishmentcycle.
orderfulfillmentprocessinthereplenishmentcycle.
orderentryprocessinthereplenishmentcycle.
ordertriggerprocessinthereplenishmentcycle.
noneoftheabove
Answer:b
Difficulty:Hard
Theprocurementcycleoccursatthe
a.
b.
c.
d.
e.
customer/retailerinterface.
retailer/distributorinterface.
distributor/manufacturerinterface.
manufacturer/supplierinterface.
noneoftheabove
Answer:d
Difficulty:Easy
Therelationshipbetweenthemanufacturerandsupplierduringtheprocurementcycle
isverysimilartotherelationshipbetween
a.
b.
c.
d.
e.
customerandretailer.
retaileranddistributor.
retailerandmanufacturer.
distributorandmanufacturer.
manufacturerandcustomer.
Answer:d
Difficulty:Moderate
31.
Thecycleviewofthesupplychainisusefulwhenconsideringoperationaldecisions,
because
a.
itcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorin
anticipationofcustomerorders.
b.
c.
d.
e.
itspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.
processesareidentifiedaseitherreactiveorspeculative.
itfocusesonprocessesthatareexternaltothefirm.
itfocusesonprocessesthatareinternaltothefirm.
Answer:b
Difficulty:Hard
32.
Thepush/pullviewofthesupplychainisusefulwhenconsideringstrategicdecisions
relatingtosupplychaindesign,because
a.
itcategorizesprocessesbasedonwhethertheyareinitiatedinresponsetoorin
anticipationofcustomerorders.
b.
c.
d.
e.
itspecifiestherolesandresponsibilitiesofeachmemberofthesupplychain.
itclearlydefinestheprocessesinvolvedandtheownersofeachprocess.
itfocusesonprocessesthatareexternaltothefirm.
itfocusesonprocessesthatareinternaltothefirm.
Answer:a
Difficulty:Hard
33.
34.
35.
36.
37.
Whichofthefollowingstatementsaboutpullprocessesisaccurate
a.
b.
c.
d.
e.
Mayalsobereferredtoasspeculativeprocesses.
Executionisinitiatedinanticipationofcustomerorders.
Atthetimeofexecution,demandmustbeforecast.
Mayalsobereferredtoasreactiveprocesses.
Noneoftheaboveareaccurate.
Answer:d
Difficulty:Easy
Whichofthefollowingisnotanaccuratestatementaboutpullprocesses
a.
b.
c.
d.
e.
Mayalsobereferredtoasspeculativeprocesses.
Executionisinitiatedinresponsetoacustomerorder.
Atthetimeofexecution,demandisknownwithcertainty.
Mayalsobereferredtoasreactiveprocesses.
Alloftheaboveareaccurate.
Answer:a
Difficulty:Easy
Whichofthefollowingstatementsaboutpushprocessesisaccurate
a.
b.
c.
d.
e.
Mayalsobereferredtoasspeculativeprocesses.
Executionisinitiatedinresponsetocustomerorders.
Atthetimeofexecution,demandisknownwithcertainty.
Mayalsobereferredtoasreactiveprocesses.
Noneoftheaboveareaccurate.
Answer:a
Difficulty:Easy
Whichofthefollowingisnotanaccuratestatementaboutpushprocesses
a.
b.
c.
d.
e.
Mayalsobereferredtoasspeculativeprocesses.
Executionisinitiatedinanticipationofcustomerorders.
Atthetimeofexecution,demandmustbeforecast.
Mayalsobereferredtoasreactiveprocesses.
Alloftheaboveareaccurate.
Answer:d
Difficulty:Easy
Supplychainmacroprocessesincludewhichofthefollowing
a.
b.
c.
d.
e.
CustomerRelationshipManagement(CRM)
InternalSupplyChainManagement(ISCM)
SupplierRelationshipManagement(SRM)
alloftheabove
noneoftheabove
Answer:d
Difficulty:Easy
38.
39.
40.
Supplychainmacroprocessesincludewhichofthefollowing
a.
b.
c.
d.
e.
InternalRelationshipManagement(IRM)
CustomerRelationshipManagement(CRM)
ExternalRelationshipManagement(ERM)
SupplyChainRelationshipManagement(SCRM)
noneoftheabove
Answer:b
Difficulty:Moderate
Supplychainmacroprocessesincludewhichofthefollowing
a.
b.
c.
d.
e.
InternalRelationshipManagement(IRM)
ExternalRelationshipManagement(ERM)
SupplierRelationshipManagement(SRM)
SupplyChainRelationshipManagement(SCRM)
noneoftheabove
Answer:c
Difficulty:Moderate
ActivitiesinvolvedintheCustomerRelationshipManagement(CRM)macroprocess
include
a.
b.
c.
d.
e.
planningofinternalproductionandstorage.
orderfulfillment.
marketing.
supplyplanning.
demandplanning.
Answer:c
Difficulty:Hard
41.
ActivitiesinvolvedintheCustomerRelationshipManagement(CRM)macroprocess
includeallofthefollowingexcept
a.
b.
c.
d.
e.
demandplanning.
marketing.
sales.
ordermanagement.
callcentermanagement.
Answer:a
Difficulty:Hard
42.
ActivitiesinvolvedintheInternalSupplyChainManagement(ISCM)macroprocess
include
a.
b.
c.
d.
e.
marketing.
orderfulfillment.
sales.
ordermanagement.
callcentermanagement.
Answer:b
Difficulty:Hard
43.
44.
45.
ActivitiesinvolvedintheInternalSupplyChainManagement(ISCM)macroprocess
includeallofthefollowingexcept
a.
b.
c.
d.
e.
planningofinternalproductionandstorage.
orderfulfillment.
supplyplanning.
demandplanning.
ordermanagement.
Answer:e
Difficulty:Hard
ActivitiesinvolvedintheSupplierRelationshipManagement(SRM)macroprocess
include
a.
b.
c.
d.
e.
planningofinternalproductionandstorage.
orderfulfillment.
supplyplanning.
supplierevaluationandselection.
ordermanagement.
Answer:d
Difficulty:Moderate
ActivitiesinvolvedintheSupplierRelationshipManagement(SRM)macroprocess
includeallofthefollowingexcept
a.
b.
c.
d.
e.
negotiationofsupplyterms.
designcollaboration.
supplyplanning.
supplierevaluationandselection.
supplycollaboration.
Answer:c
Difficulty:Hard
46.
47.
Thephenomenalsuccessof7-ElevenJapanisattributedto
a.
b.
c.
d.
e.
beingintherightplaceattherighttime.
itssupplychaindesignandmanagementability.
having9000locations.
servingfreshfood.
noneoftheabove
Answer:b
Difficulty:Moderate
AkeyissuefacingToyotais
a.
b.
c.
d.
e.
developinganinternetmarketingsystem.
whethertospecializeinaparticularmarket.
designofitsglobalproductionanddistributionnetwork.
howtoimplementmodelchanges.
alloftheabove
Answer:c
Difficulty:Hard
Essay/Problems
1.
Explainthe3decisionphases(categories)thatmustbemadeinasuccessfulsupply
chain.
Answer:The3decisionphasesthatoccurwithinasupplychainaresupplychainstrategy
(ordesign),supplychainplanningandsupplychainoperation.Decisionsrelatetothe
flowofinformation,productandfunds.Thedifferencebetweencategoriesdepends
uponthefrequencyofeachdecisionandthetimeframeoverwhichithasanimpact.
Duringthesupplychainstrategyphase,acompanydetermineswhatthechain’s
configurationswillbe,howresourceswillbeallocated,andwhatprocesseseachstage
willperform.Thiswillestablishthestructureofthesupplychainforseveralyears.
Supplychainplanningdealswithdecisionswithatimeframefrom3monthsuptoa
year.Theplanningphasemustworkwithintheconstraintsestablishedinthestrategy
phase.Planningdecisionsincludewhichmarketstosupplyfromwhichlocations,
subcontractingofmanufacturing,inventorypoliciesandtimingandsizeofmarketing
promotions.Thesupplychainoperationphaseoperatesonaweeklyordailytime
horizonanddealswithdecisionsconcerningindividualcustomerorders.
Difficulty:Hard
2.
Describethecycleviewoftheprocesseswithinasupplychain.
Answer:Thecycleviewdividesthesupplychainintoaseriesof4cyclesbetweenthe5
differentstagesofasupplychain.Thecyclesarethecustomerordercycle,
replenishmentcycle,manufacturingcycleandprocurementcycle.Thecustomerorder
cycleoccursatthecustomer/retailerinterfaceandincludesallprocessesdirectly
involvedinreceivingandfillingthecustomer.Thereplenishmentcycleoccursatthe
retailer/distributorinterfaceandincludesallprocessesinvolvedinreplenishingretailer
inventory.Themanufacturingcycletypicallyoccursatthedistributor/manufacturer(or
retailer/manufacturer)interfaceandincludesall
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