國開本科《管理英語3》單元自測7試題及答案

國開本科《管理英語3》單元自測7試題及答案一、選擇填空—Howiseverythinggoing?—,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.A.YoucanjustlookB.AsyoucanseeC.Pleasejustlookaround[答案]B—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.—,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell-it'soursitepolicy.A.GoodB.You'rewelcomeC.Certainly[答案]Caboutitnow?—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefundA.What'stheplanB.What'sbedoingC.What'sbeingdone[答案]C—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem—Right,ofcourse.A.I'llgetonitrightaway.B.Igotitnow.C.Iunderstandperfectly[答案]A—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving? thequalityofthematerialhasnotalwaysbeenuptostandard.A.IbelieveB.I'mafraidC.Ithink[答案]BAChinesecompanyisgoingtooverthewell-knownJapanesecompanyTOSHIBACorporation.A.getB.takeC.turn[答案]BApplealmostlostitsdominanceinthesmartphonemarketitbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.A.whenB.thatC.where[答案]AI'mgoingtohaveawithMarkaboutthisissuetomorrow.A.speechB.sentenceC.word[答案]CLet'sgothereportsonthelatestwork.A.overB.withC.to[答案]ANotonlymanycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.A.wasB.areC.were[答案]COurnewschoolbuildingisconstruction.A.underB.inC.having[答案]APropercontrolsthatshoulddevelopedaspartofroutinesafetyprocedureswerenotinplace.A.hasbeenB.havebeenC.be[答案]BTheproductsofthiscompanyarealwaystostandard,theyhaveverystrictqualitycontrolprocess.A.closeB.downC.up[答案]CThenthesituationworsebyhumanerrorbecauseofthelackofpropertraining.A.wasB.wasmadeC.hasbecame[答案]BUnluckily,someQualityManagementSystemfailuresheadlines.A.domakeB.doesmakeC.donotmake[答案]A二、翻譯為下面的句子選擇正確的翻譯(每題10分)。操作提示：通過題干后的下拉框選擇題目的正確答案。1.Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.A.質量控制是一系列確保提高產(chǎn)品質量的服務行為。B.質量控制是確保和提高產(chǎn)品和服務質量的一系列行為。C.質量控制是一系列確保和提高產(chǎn)品質量及服務的行為。[答案]C2.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.A.統(tǒng)計質量控制的目標在于收集數(shù)據(jù)以便不斷地改進制造工藝。B.統(tǒng)計的目標在于質量控制，收集數(shù)據(jù)以便不斷地改進制造工藝。C.統(tǒng)計質量控制的目標在于收集數(shù)據(jù)，不斷地允許改進制造工藝。[答案]A3.Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreated.A.員工介入、員工參與以及團隊合作是絕對的“必須有的東西”,如果要創(chuàng)造高質量的工作環(huán)境。B.如果要創(chuàng)造高質量的工作環(huán)境，員工介入、員工參與以及團隊合作被視為絕對的"必要條件"。C.如果高質量的工作環(huán)境要被創(chuàng)造出來，絕對的“必須條件”被視為員工介入、員工參與以及團隊合作。[答案]C4.Itwasthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue.A.它是在1970年代晚期美國的制造業(yè)工廠才意識到質量控制是一個重大問題。B.美國的制造業(yè)工廠在1970年代發(fā)現(xiàn)質量控制是一個重大問題已經(jīng)很晚了。C.1970年代晚期美國的制造業(yè)工廠才意識到質量控制是一個重大問題。[答案]C5.Doorwaysoffernogreaterprotectionthananyotherarea.A.出入口的保護作用比其他區(qū)域的更強大。B.出入口的保護作用不比其他區(qū)域強大。C.出入口的保護作用不能與其他強大區(qū)域相比。[答案]B二、聽力理解點擊聽對話錄音，根據(jù)對話內容判斷正誤(每題10分)。TASK4TEST.MP3操作提示：句子正確選擇下拉選項框為T;句子錯誤選擇下拉選項框為F。1.Mikeismetbyanengineerattheconstructionsite.[答案]F2.Theconstructionsitedoesn'tlookverybusy.[答案]F3.Mikedoesn'tinspectthewholeconstructionsite.[答案JT4.Itisnotthefirsttimetheconstructionsitebeinginspected.[答案]T5.Fraserknowsclearlyhowthequalityiscontrolledattheconstructionsite.[答案]T二、聽力理解聽對話錄音，根據(jù)對話內容，找出COLUMNA中的各方是如何應對產(chǎn)品質量問題的(每題10分)。TASK3TEST.MP3操作提示：通過下拉框選擇題目的正確答案。COLUMNACOLUMNB1.Customers{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}2.Thestore{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}3.Thepurchasingdepartment{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}4.Themanager{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}5.Frank{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}二、聽力理解聽對話錄音，根據(jù)對話內容完成下方題目(每題10分)。TASK3TEST.MP3。操作提示：通過題干后的下拉框選擇題目的正確答案。1.Whatistheproducttheyaretalkingabout?A.Skirts.B.Shirts.C.Materials.[答案]B2.Whatistheproblemwiththeproduct?A.Quality.B.Color.C.Quantity.[答案]A3.Whofirstfindsouttheproblem?A.ThesupplierB.Thecustomer.C.Thestore.[答案]B4.Whofirstreceivesthecustomer'scomplaints?A.Thesupplier.B.Themanager.C.Thestore.[答案]C5.Whatisthesourceoftheproblem?A.Thepurchasingdepartment.B.Thestore.C.Thesupplier.[答案]C二、完型填空(每空10分)。操作提示：通過題目中的下拉選項框選擇恰當?shù)脑~語補全填空。TotalQualityManagement(TQM)TotalQualityManagement(TQM)isa{comprehend;comprehensive;comprehension}andstructuredapproachtoorganizationalmanagementthatseekstoimprovethequalityofproductsandservices{with;through;in}ongoingrefinementsinresponsetocontinuousfeedback.TQMrequirementsmaybedefinedseparatelyforaparticularorganization{or;and;as}maybeinadherencetoestablishedstandards,suchastheInternationalOrganizationforStandardization'sISO9000series.TQMcanbeappliedtoanytypeoforganization;itoriginatedinthemanufacturingsectorandhassincebeenadaptedforuseinalmosteverytypeoforganizationimaginable,{among;besides;including}schools,highwaymaintenance,hotelmanagement,andchurches.Asacurrentfocusofe-business,TQMisbasedonqualitymanagement{from;to;at}thecustomer'spointofview.二、閱讀理解閱讀下面的文章，根據(jù)文章內容判斷文章后的句子是正確(T)還是錯誤(F)。(每題10分)NOTABLEQUALITYMANAGEMENTFAILURESAQualityManagementSystem(QMS)shouldclearlyunderstandcustomerrequirements,andtoprovidegooddesign,qualifiedproductioninaneffectiveandefficientway.WhentheQualityManagementSystemfailstofulfillitsfunctionandcustomerrequirementsarenotmet,customersmightbeupset;managementandemployeesbothmightbeunhappy,butitsnegativeinfluenceisnotsowide-spread.Unluckily,someQualityManagementSystemfailuresdomakeheadlines.Herearethreecasesoffamousqualitymanagementfailures:3MILEISLANDTheworstnucleardisasterinU.S.historybrokeoutatthe3MileIslandreactorfacilityineasternPennsylvaniainMarch1979.Propercontrolsthatshouldhavebeendevelopedaspartofroutinesafetyprocedureswerenotinplace.Thenthesituationwasmadeworsebyhumanerrorbecauseofthelackofpropertraining.Theonlynewnuclearpowerstationsbuiltsincethatdayweretheonesalreadyunderconstruction.FORDPINTOTheFordPintoisthemostwell-knownandtheworstdisasterinthewholeU.S.automobileindustryinthe1970s.ApparentlytheentireU.S.autoindustrydecidedtospendthe1970srestingontheirlaurelsafterbuildinggreatcarsthatsoldwellduringthesixties.Notonlyweremanycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.ThePintotopsthelistofQMSfailuresbecauseofitsdangerousdesignfaultsandthequestionableethicaldecisionsmadebytopmanagement.IPHONE4ApplealmostlostitsdominanceinthesmartphonemarketwhenitbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.Callsweredroppedsuddenlyandfrequentlycausingwidespreaddissatisfactionamongloyalcustomerswhohadupgradedtothenewmodelearlyon.Independenttestsshowedthattouchingtheleftsideofthecaseatacertainspotinterruptedthesignalanddroppedthecall-notagreatfeatureforahandhelddevicemainlyusedtomakecalls.MeanwhileApplecontinuedtodenyorminimizetheproblem.Astheproblemcontinuedtomakenewsheadlines,Appleeventuallyagreedtoa"voluntary"recalltocorrecttheproblem.Alloftheabovefamousqualitymanagementfailurescouldprobablyhavebeenpreventediftheprinciplesofafullyfunctioningqualitymanagementsystemhadbeeninplace.操作提示：句子正確選擇下拉選項框為T;句子錯誤選擇下拉選項框為F。1.Acompanyshouldprovidewelldesignedproducts.[答案]T2.Acompanyshouldplacecompany'sinterestatthefirstplace.[答案]F3.Acompanyshouldreducetheamountofwaste.[答案]T4.Acompanyshouldsatisfyallemployees'requirements.[答案]F5.Acompanyshouldproducequalifiedproducts.[答案]T二、閱讀理解閱讀下面的文章，根據(jù)文章內容選擇題目答案。(每題10分)THEHISTORYOFQUALITYCONTROLQualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.Theterm'qualitycontrol'cameintocommonuseinthe1950sbecauseofW.EdwardDeming.His'FourteenPoints'havebecomethebibleforqualitycontrolspecialists.Whenthepost-warworldreturnedtoregularmanufacturing,Demingsaidthatinspectingproductqualityaftertheyweremadewasunacceptable.Instead,heproposedaprocessknownas'statisticalqualitycontrol'.Itwouldusecloselymonitoredperformancemeasurestocontrolqualitywhileaproductwasbeingmade.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.Thiswouldinturnimprovequalitycontrol.AnotherimportantprincipleofDeming'sbeliefswasthatuppermanagementshouldberesponsibleforqualityfailures.Hestronglybelievedthatitwaspossiblefortheworkerstoworkhardtoproducethehighestqualityproductsiftheyweregiventherighttoolsandworkingenvironment.InDeming'sownwords,'thebasiccauseofsicknessinAmericanindustryandtheresultingunemploymentisafailureoftopmanagementtomanage.'Hebelievedthatstrongleadershipledtoamotivatedworkforce.Ifstrongleadershipisthetermformanagersinaqualityenvironment,thenempowermentisthekeyconceptforworkersinDeming'ssystem.Improvededucationandtrainingarekeyfactorsinreachingemployeesandmakingthembelievethattheirincreasedparticipationintheworkprocessisanessentialpartofimprovingquality.Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreated.TheJapanesewerethefirsttouseDeming'sFourteenPoints,andmadegreatsuccess.Asanexample,oneJapanesefactorydoubledproductioninjustoneyearandwasexpectingtogainanadditional25percentimprovementthefollowingyear,withnoincreaseintheamountofworkinghours.Allthishappenedasaresultofsimp