國(guó)開(kāi)本科《管理英語(yǔ)3》單元自測(cè)7試題及答案

國(guó)開(kāi)本科《管理英語(yǔ)3》單元自測(cè)7試題及答案一、選擇填空—Howiseverythinggoing?—,we'vebeenquitebusythismonthandthere'sbeenquitealotofprogresssincethelastinspection.A.YoucanjustlookB.AsyoucanseeC.Pleasejustlookaround[答案]B—I'dliketotakealookfirstatthosestructuralsupportbeamsthatweregoingtobeputinplaceonthesecondfloor.—,here'syourjacketandhelmet,andyou'dbetterputonthesebootsaswell-it'soursitepolicy.A.GoodB.You'rewelcomeC.Certainly[答案]Caboutitnow?—Everytimeacustomerhascomplainedwe'vefollowedourstorepolicyandofferedthemanexchangeorafullrefundA.What'stheplanB.What'sbedoingC.What'sbeingdone[答案]C—Isuggestyouofferaffectedcustomersadiscountontheirnextstorepurchase,explainthesituationandapologizetothem—Right,ofcourse.A.I'llgetonitrightaway.B.Igotitnow.C.Iunderstandperfectly[答案]A—What'sthelatestsituationwithallthesecustomercomplaintswe'vebeenreceiving? thequalityofthematerialhasnotalwaysbeenuptostandard.A.IbelieveB.I'mafraidC.Ithink[答案]BAChinesecompanyisgoingtooverthewell-knownJapanesecompanyTOSHIBACorporation.A.getB.takeC.turn[答案]BApplealmostlostitsdominanceinthesmartphonemarketitbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.A.whenB.thatC.where[答案]AI'mgoingtohaveawithMarkaboutthisissuetomorrow.A.speechB.sentenceC.word[答案]CLet'sgothereportsonthelatestwork.A.overB.withC.to[答案]ANotonlymanycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.A.wasB.areC.were[答案]COurnewschoolbuildingisconstruction.A.underB.inC.having[答案]APropercontrolsthatshoulddevelopedaspartofroutinesafetyprocedureswerenotinplace.A.hasbeenB.havebeenC.be[答案]BTheproductsofthiscompanyarealwaystostandard,theyhaveverystrictqualitycontrolprocess.A.closeB.downC.up[答案]CThenthesituationworsebyhumanerrorbecauseofthelackofpropertraining.A.wasB.wasmadeC.hasbecame[答案]BUnluckily,someQualityManagementSystemfailuresheadlines.A.domakeB.doesmakeC.donotmake[答案]A二、翻譯為下面的句子選擇正確的翻譯(每題10分)。操作提示：通過(guò)題干后的下拉框選擇題目的正確答案。1.Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.A.質(zhì)量控制是一系列確保提高產(chǎn)品質(zhì)量的服務(wù)行為。B.質(zhì)量控制是確保和提高產(chǎn)品和服務(wù)質(zhì)量的一系列行為。C.質(zhì)量控制是一系列確保和提高產(chǎn)品質(zhì)量及服務(wù)的行為。[答案]C2.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.A.統(tǒng)計(jì)質(zhì)量控制的目標(biāo)在于收集數(shù)據(jù)以便不斷地改進(jìn)制造工藝。B.統(tǒng)計(jì)的目標(biāo)在于質(zhì)量控制，收集數(shù)據(jù)以便不斷地改進(jìn)制造工藝。C.統(tǒng)計(jì)質(zhì)量控制的目標(biāo)在于收集數(shù)據(jù)，不斷地允許改進(jìn)制造工藝。[答案]A3.Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreated.A.員工介入、員工參與以及團(tuán)隊(duì)合作是絕對(duì)的“必須有的東西”,如果要?jiǎng)?chuàng)造高質(zhì)量的工作環(huán)境。B.如果要?jiǎng)?chuàng)造高質(zhì)量的工作環(huán)境，員工介入、員工參與以及團(tuán)隊(duì)合作被視為絕對(duì)的"必要條件"。C.如果高質(zhì)量的工作環(huán)境要被創(chuàng)造出來(lái)，絕對(duì)的“必須條件”被視為員工介入、員工參與以及團(tuán)隊(duì)合作。[答案]C4.Itwasthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue.A.它是在1970年代晚期美國(guó)的制造業(yè)工廠才意識(shí)到質(zhì)量控制是一個(gè)重大問(wèn)題。B.美國(guó)的制造業(yè)工廠在1970年代發(fā)現(xiàn)質(zhì)量控制是一個(gè)重大問(wèn)題已經(jīng)很晚了。C.1970年代晚期美國(guó)的制造業(yè)工廠才意識(shí)到質(zhì)量控制是一個(gè)重大問(wèn)題。[答案]C5.Doorwaysoffernogreaterprotectionthananyotherarea.A.出入口的保護(hù)作用比其他區(qū)域的更強(qiáng)大。B.出入口的保護(hù)作用不比其他區(qū)域強(qiáng)大。C.出入口的保護(hù)作用不能與其他強(qiáng)大區(qū)域相比。[答案]B二、聽(tīng)力理解點(diǎn)擊聽(tīng)對(duì)話錄音，根據(jù)對(duì)話內(nèi)容判斷正誤(每題10分)。TASK4TEST.MP3操作提示：句子正確選擇下拉選項(xiàng)框?yàn)門(mén);句子錯(cuò)誤選擇下拉選項(xiàng)框?yàn)镕。1.Mikeismetbyanengineerattheconstructionsite.[答案]F2.Theconstructionsitedoesn'tlookverybusy.[答案]F3.Mikedoesn'tinspectthewholeconstructionsite.[答案JT4.Itisnotthefirsttimetheconstructionsitebeinginspected.[答案]T5.Fraserknowsclearlyhowthequalityiscontrolledattheconstructionsite.[答案]T二、聽(tīng)力理解聽(tīng)對(duì)話錄音，根據(jù)對(duì)話內(nèi)容，找出COLUMNA中的各方是如何應(yīng)對(duì)產(chǎn)品質(zhì)量問(wèn)題的(每題10分)。TASK3TEST.MP3操作提示：通過(guò)下拉框選擇題目的正確答案。COLUMNACOLUMNB1.Customers{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}2.Thestore{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}3.Thepurchasingdepartment{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}4.Themanager{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}5.Frank{Tryingtounderstandandsolvetheproblem;Talkingtothesupplier;Makingcomplaintstothestore;Offeringcustomersanexchangeorafullrefund;Reportingthequalityproblemtothemanager}二、聽(tīng)力理解聽(tīng)對(duì)話錄音，根據(jù)對(duì)話內(nèi)容完成下方題目(每題10分)。TASK3TEST.MP3。操作提示：通過(guò)題干后的下拉框選擇題目的正確答案。1.Whatistheproducttheyaretalkingabout?A.Skirts.B.Shirts.C.Materials.[答案]B2.Whatistheproblemwiththeproduct?A.Quality.B.Color.C.Quantity.[答案]A3.Whofirstfindsouttheproblem?A.ThesupplierB.Thecustomer.C.Thestore.[答案]B4.Whofirstreceivesthecustomer'scomplaints?A.Thesupplier.B.Themanager.C.Thestore.[答案]C5.Whatisthesourceoftheproblem?A.Thepurchasingdepartment.B.Thestore.C.Thesupplier.[答案]C二、完型填空(每空10分)。操作提示：通過(guò)題目中的下拉選項(xiàng)框選擇恰當(dāng)?shù)脑~語(yǔ)補(bǔ)全填空。TotalQualityManagement(TQM)TotalQualityManagement(TQM)isa{comprehend;comprehensive;comprehension}andstructuredapproachtoorganizationalmanagementthatseekstoimprovethequalityofproductsandservices{with;through;in}ongoingrefinementsinresponsetocontinuousfeedback.TQMrequirementsmaybedefinedseparatelyforaparticularorganization{or;and;as}maybeinadherencetoestablishedstandards,suchastheInternationalOrganizationforStandardization'sISO9000series.TQMcanbeappliedtoanytypeoforganization;itoriginatedinthemanufacturingsectorandhassincebeenadaptedforuseinalmosteverytypeoforganizationimaginable,{among;besides;including}schools,highwaymaintenance,hotelmanagement,andchurches.Asacurrentfocusofe-business,TQMisbasedonqualitymanagement{from;to;at}thecustomer'spointofview.二、閱讀理解閱讀下面的文章，根據(jù)文章內(nèi)容判斷文章后的句子是正確(T)還是錯(cuò)誤(F)。(每題10分)NOTABLEQUALITYMANAGEMENTFAILURESAQualityManagementSystem(QMS)shouldclearlyunderstandcustomerrequirements,andtoprovidegooddesign,qualifiedproductioninaneffectiveandefficientway.WhentheQualityManagementSystemfailstofulfillitsfunctionandcustomerrequirementsarenotmet,customersmightbeupset;managementandemployeesbothmightbeunhappy,butitsnegativeinfluenceisnotsowide-spread.Unluckily,someQualityManagementSystemfailuresdomakeheadlines.Herearethreecasesoffamousqualitymanagementfailures:3MILEISLANDTheworstnucleardisasterinU.S.historybrokeoutatthe3MileIslandreactorfacilityineasternPennsylvaniainMarch1979.Propercontrolsthatshouldhavebeendevelopedaspartofroutinesafetyprocedureswerenotinplace.Thenthesituationwasmadeworsebyhumanerrorbecauseofthelackofpropertraining.Theonlynewnuclearpowerstationsbuiltsincethatdayweretheonesalreadyunderconstruction.FORDPINTOTheFordPintoisthemostwell-knownandtheworstdisasterinthewholeU.S.automobileindustryinthe1970s.ApparentlytheentireU.S.autoindustrydecidedtospendthe1970srestingontheirlaurelsafterbuildinggreatcarsthatsoldwellduringthesixties.Notonlyweremanycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.ThePintotopsthelistofQMSfailuresbecauseofitsdangerousdesignfaultsandthequestionableethicaldecisionsmadebytopmanagement.IPHONE4ApplealmostlostitsdominanceinthesmartphonemarketwhenitbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4.Callsweredroppedsuddenlyandfrequentlycausingwidespreaddissatisfactionamongloyalcustomerswhohadupgradedtothenewmodelearlyon.Independenttestsshowedthattouchingtheleftsideofthecaseatacertainspotinterruptedthesignalanddroppedthecall-notagreatfeatureforahandhelddevicemainlyusedtomakecalls.MeanwhileApplecontinuedtodenyorminimizetheproblem.Astheproblemcontinuedtomakenewsheadlines,Appleeventuallyagreedtoa"voluntary"recalltocorrecttheproblem.Alloftheabovefamousqualitymanagementfailurescouldprobablyhavebeenpreventediftheprinciplesofafullyfunctioningqualitymanagementsystemhadbeeninplace.操作提示：句子正確選擇下拉選項(xiàng)框?yàn)門(mén);句子錯(cuò)誤選擇下拉選項(xiàng)框?yàn)镕。1.Acompanyshouldprovidewelldesignedproducts.[答案]T2.Acompanyshouldplacecompany'sinterestatthefirstplace.[答案]F3.Acompanyshouldreducetheamountofwaste.[答案]T4.Acompanyshouldsatisfyallemployees'requirements.[答案]F5.Acompanyshouldproducequalifiedproducts.[答案]T二、閱讀理解閱讀下面的文章，根據(jù)文章內(nèi)容選擇題目答案。(每題10分)THEHISTORYOFQUALITYCONTROLQualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.Theterm'qualitycontrol'cameintocommonuseinthe1950sbecauseofW.EdwardDeming.His'FourteenPoints'havebecomethebibleforqualitycontrolspecialists.Whenthepost-warworldreturnedtoregularmanufacturing,Demingsaidthatinspectingproductqualityaftertheyweremadewasunacceptable.Instead,heproposedaprocessknownas'statisticalqualitycontrol'.Itwouldusecloselymonitoredperformancemeasurestocontrolqualitywhileaproductwasbeingmade.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.Thiswouldinturnimprovequalitycontrol.AnotherimportantprincipleofDeming'sbeliefswasthatuppermanagementshouldberesponsibleforqualityfailures.Hestronglybelievedthatitwaspossiblefortheworkerstoworkhardtoproducethehighestqualityproductsiftheyweregiventherighttoolsandworkingenvironment.InDeming'sownwords,'thebasiccauseofsicknessinAmericanindustryandtheresultingunemploymentisafailureoftopmanagementtomanage.'Hebelievedthatstrongleadershipledtoamotivatedworkforce.Ifstrongleadershipisthetermformanagersinaqualityenvironment,thenempowermentisthekeyconceptforworkersinDeming'ssystem.Improvededucationandtrainingarekeyfactorsinreachingemployeesandmakingthembelievethattheirincreasedparticipationintheworkprocessisanessentialpartofimprovingquality.Involvement,participation,andteamworkareseenasabsolute'musthaves'ifaqualityworkplaceistobecreated.TheJapanesewerethefirsttouseDeming'sFourteenPoints,andmadegreatsuccess.Asanexample,oneJapanesefactorydoubledproductioninjustoneyearandwasexpectingtogainanadditional25percentimprovementthefollowingyear,withnoincreaseintheamountofworkinghours.Allthishappenedasaresultofsimp