酒店英語Unit-2-Check-in課件

Checkin(Registration)Checkin(Registration)1FrontDeskReceptionDeskofExecutiveFloor行政樓層接待處FrontDeskReceptionDeskofEx2“行政樓層接待處”（receptiondeskofexecutivefloor)其功能跟一樓大堂的前臺（frontdesk)大致上是一樣，主要是讓入住該（些）樓層的客人能享受一個較“尊貴”的特級待遇，在入住和離店手續(xù)所花時間（等候時間最短）、舒適度（可以坐著辦手續(xù)）、個人私隱（絕少有別人擠在你邊上）等方面都有所改善。兩者不同者，只是“前臺”是面向所有客人，而“接待處”就專門服務行政人員樓層的客人而已?！靶姓菍咏哟帯保╮eceptiondeskof3RoomCard/RoomKeyRoomCard/4RegistrationForm(入住登記表）RegistrationForm(入住登記表）5PassportPassport6bellman

n.行李員

bellman

n.行李員7TheProcedureofDoingChick-inStep1:AskingtheguesttofillintheformStep2:LettingtheguestshowtheIDcardandcreditcardStep3:ReceivingthedepositfromtheguestStep4:AskingforthedeparturetimeStep5:ConfirmingallinformationandgivebackIDcardandcreditcardStep6:OfferingroomkeyandsendingwishtotheguestTheProcedureofDoingChick-i8Dialogue1Didthemanmakethereservationbefore?WhatkindofroomdoesMr.Whitewant?IsthereanyroomavailableforMr.White?HowlongdoesMr.Whitewanttostay?No,hedidn’t.Aroomwithaking-sizebedandabath.Yes,thereis.Fortwonights.Dialogue1Didthemanmakethe943.1590$PeterWhitemalepassport6.16.31108800RMB/nightCityWallHotel43.1590$PeterWhitemalepasspor101.MayIhelpyou?=_____？=_____？2.Haveyoumadeanyreservation?=Doyouhavea__________withus?3.Waitamomentplease.=___________________4.Pleaseshowmeyourpassport.=_____Iseeyour_________?MayI(看一看）____________your（身份證）_________?5.Pleasefillinthisregistrationform?=Wouldyoumind______outthe______________?

reservationJustaminute/moment.MaypassporthavealookatIDcardfillingregistrationform您有預訂嗎？DifferentExpressions(表達方式）1.MayIhelpyou?=_____？=_____116.Howareyougoingtopay,___cashor____creditcard?=Howwouldyouliketomakeyourpayment(n.付款）?7.Herearethe________toroom1108.8.The_________willshowyouupwithyourbaggage.=Our_________will_________youtoyourroom.9.Ihopeyou’llenjoyyourstaywithus.=_____________inbyroomkeybellmanbellmanbring/take6.Howareyougoingtopay,__12fillin&filloutfillin:填寫空白的內容fillintheblanks填空fillout:完整的填寫fillouttheform填寫表格

fillin&fillout13Revision

TranslatetheChineseintoEnglish.

空房/可售房保證金/押金登記入住簽名支付，付款給某人安排某事availableroomsdepositregistrationcheck-insignaturepaymentarrangesthforsbRevision

TranslatetheChinese14您做過預訂嗎？請稍等。請出示您的護照。請您填寫一下這個表格。Haveyoumadeanyreservation?Waitamoment,please.Pleaseshowmeyourpassport.Pleasefillinthisregistrationform.您做過預訂嗎？Haveyoumadeanyreser15你想用現(xiàn)金還是信用卡付押金？這是1108房的房卡。行李員會帶您去房間。希望您住的愉快。Howdoyougoingtopay,incashorbycreditcard.Hereistheroomkeyforroom1108.Thebellmanwillshowyouuptotheroom.Ihopeyouenjoyyourstaywithus.你想用現(xiàn)金還是信用卡付押金？Howdoyougoing16Dialogue2WhatkindofroomdoesPeterWhitewanttostayin?DidMr.Whitehaveareservation?IstherearoomonthelowerfloorforMr.White?Adoubleroomwithbath.Yes,hedid.No,thereisn’t.Dialogue2Whatkindofroomdo17ExerciseR:MayIseeyourpassportplease?R:CouldIpaybycreditcard?R:MayIknowyourdeparturetime?R:Haveyoumadeanyreservation?G:I’mafraidnot.G:Perhaps10:00.G:Hereyouare.G:Certainly,sir.ExerciseR:MayIseeyourpass18Fillintheblanks1.CouldIpayby__________?2.MayIknowyour________time?3.Wouldyoumind_________thisregistrationform?4.Couldyouarrangeaking-sizebedroom______________us?5.Iwanttostayhere____theApril15th____17th.creditcarddeparturefillinginwithbathforfromtoFillintheblanks1.CouldIp19PairworkAwalk-inguestwantstostayintheCityWallHotel.Butthehotelisfullybooked.Someusefulexpressions:I’mafraid/sorry….Wouldyouliketotry….Iwouldsuggest…Wecanrecommendyouanotherhotelifyoulike.……PairworkAwalk-inguestwants20ListeningR:Goodafternoon,sir.____________?G:Goodafternoon,_______________________________________________R:Oh,I’msorry,Mr.White,________________________________________________________________G:No,thanks.I’dliketostayatyourhotel.It’smoreconvenient.MayIhelpyouI’mPeterWhite.Iwantasingleroomwithabathfortwonights.Allroomsarebookedup.Wouldyoulikemetogetintouchwithanotherhotelforyou?ListeningR:Goodafternoon,si21R:Then__________________________________instead?G:Howmuchisthedoubleroom?R:________________________G:That’sOK.I’lltakeit.R:MayIsee____________,please?G:Hereitis.R:Couldyou________________________?G:Oh,I’lltakecareofit.Thanks.wouldyoumindhavingadoubleroom1000pernightyourpassportfillintheregistrationformR:Then______________________22ClassActivity全班分成兩組，一組扮演預訂員，一組扮演顧客，每組成員輪流進行對話，顧客要盡可能多的問問題（例如房型，特殊要求），而預訂員要盡可能禮貌地回答問題，最終選出班上的“最佳預訂員”和“最難纏顧客”。ClassActi