中小企業(yè)對外貿(mào)易談判 課件 M2-4-Task Four Distribution Arrangement

中小企業(yè)對外貿(mào)易談判

ForeignTradeNegotiationofSmall-Medium-SizedEnterprises項(xiàng)目二跨境電子貿(mào)易

ModuleTwoCross-BorderElectronicCommerceTrade

TaskFourDistributionArrangement知識目標(biāo)學(xué)習(xí)跨境電子商務(wù)中物流配送內(nèi)容；學(xué)習(xí)跨境電子商務(wù)中物流配送藝術(shù)；學(xué)習(xí)相關(guān)商務(wù)溝通書面英文表達(dá)方式；能力目標(biāo)能夠準(zhǔn)備物流配送材料；能夠順利開展物流配送活動；能夠處理物流配送往來信函；思想政治教育目標(biāo)了解“一帶一路”內(nèi)涵與意義；能應(yīng)用“一帶一路”原理解決實(shí)際問題；TaskDescriptions

杭州紅粉服飾有限公司跨境電子商務(wù)部運(yùn)營專員Lily在線處理跨境電商平臺客戶下單前關(guān)于物流方面的具體事宜。SectionATypicalSamplesSampleILily按客戶要求安排貨物的包裝后，給買家發(fā)去確認(rèn)函，下面是關(guān)于包裝確認(rèn)函的具體內(nèi)容。DearSir,Thanksforthepromptpaymentonthestockings.We’reallsettoarrangetheshipmentrightaway.Accordingtoyourrequest,wewillpackeachpairofstockingsinaplasticbag,12pairsinonebigbag,and20dozenbigbagsinacarton.Bubblewrapwillbeusedtomakesureeverythingstaysingoodconditioninsidethecarton.Ifyouagreethegoodscanbepackedasabove,we’llshipthemlatertoday.

Welookforwardtoyourearlyconfirmation.Bestregards,PinklifeTeam

SampleII

貨物妥投后，Lily給買家發(fā)確認(rèn)信。下面是確認(rèn)函的具體內(nèi)容。DearJaney,We’vealreadypreparedyourordertobeshippedin2hoursbyourshippingagent.YourparcelisbeinghandledbyChinaPost.ThetrackingnumberisHJ9837706989CN.Itisestimatedtoreachyouwithin30businessdays.Pleasenotethatitmaybealittlelaterthannormalifthereisbadweatherfor

flightdelays.

Thanksforyourunderstandingandpatience.Bestregards,PinklifeTeamSampleIII

貨物到達(dá)買家所在地，Lily給買家發(fā)去通知函，下面是函電的具體內(nèi)容。DearLinda,Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRL7087775676UKandIamhappytoassisttoday.

Hereisalinkforyoutotrackyourpackagestatusintransportation:XXXX

I’mgladtoinformyouthatasperthecurrenttrackingresultyourpackagehasarrivedinyourcountryon2020/10/28.

Kindlybeadvisedthatwhenitemarrives,itwillbeprocessedbycustomsthenhandovertolocalcarrierforfinalmiledelivery.Thismeansyourpackagehasarrivedatthedestinationcountrybutyouneedtowaitforclearancebeforebeingdelivered.Normally,thedeliveryisexpectedincomingdays.

Fordeliveryrelatedquestions,pleasecontactyourcarrierasbelow.

CARRIER’SINFO:Carriername:USPSHelpline:1-800-222-1811

Itrulywishyouwillbesatisfiedwithyourpurchaseandyouwillconfirmyourorderassoonasyougettheitem.Ofcourse,ifyouliketheitem,pleaseleaveusapositivefeedback.

Thanksforyourbusinessagain!Haveaniceday!

Bestregards,PinklifeteamSampleIV

買家發(fā)函詢問物流長期不更新是什么原因。下面是函電的具體內(nèi)容。

Hi,IwonderwhythelogisticsinformationoftheorderonOct.4thhasn’tbeenupdated.Iorderedthedress15daysago.Ifthedressismissing,Iwantarefund.Ifthedressisontheway,pleasetellmetheexactplacewheremyorderisnow.Ifyouareonline,pleaseanswermeimmediately.IfIcannotgetareplyin24hours,Iwillapplyforarefunddirectlyontheplatform.Waitingforyourmassage.Thanks.

SampleV

收到買家詢問訂單物流信息時，Lily立即聯(lián)系物流公司調(diào)查貨物去向，發(fā)現(xiàn)貨物在運(yùn)輸途中丟失。Lily將情況匯報公司，經(jīng)公司同意向買家發(fā)函，同意退款。下面是函電具體內(nèi)容。DearSam，Wearesosorrytoinformyouthatthelogisticscompanyhaslostyourgoodsduringthedelivery.Wecontactthelogisticscustomerservicetoinvestigatethetrackinginformationassoonaswereceivedyourletter.Becausethepeakseasoniscoming,thelogisticsproductionispoor.

Accordingtoyourrequest,weagreetorefundyouin24hoursafteryousendyourrefundrequestontheplatform.

Lookingforwardtoyournextshoppingtime.Wewillgiveyoua10%discountoffforyournextorder.Bestregards.Pinklifeteam.SectionBTypicalExpressions1.Weofferdropshippingservice.Youcansimplyspecifytheshippingaddress,andwewilldelivertheordertoyourdesignatedaddress.我們提供代發(fā)服務(wù)，只要提供郵寄地址，我們就會將貨品發(fā)至指定地址。2.Wewouldcheckthequalityoftheproductandtryourbesttomakesureyoureceiveitinasatisfactorycondition.發(fā)貨前我們會檢查貨物質(zhì)量，保證您收到的貨物完好無損。3.Youritemwillbearrangedwithin24-28hoursthenyou’llgetacouriernumber.您的訂單將在24-28小時內(nèi)安排發(fā)貨，屆時您可以在平臺上查到快遞單號。4.Beforeyoucheckout,makesuretoverifyorchangeyourdeliveryaddress.在您付款前，一定要核對或者修改您的配送地址。5.Weusuallypackeachpieceofmen’shirtinaboxandputhalfadozeninacarton.通常每箱含6件男襯衫，每件襯衫都有單獨(dú)包裝盒。6.Thewoodencaseshouldbenotonlyseaworthybutalsostrongenoughtoprotectthegoodsfromanydamage.木箱不僅要適于海運(yùn)，還要足夠堅(jiān)固以保護(hù)貨物不受任何損害。7.Thepackagelefttheseller’sfacilityandisintransittothecarrier.快件已出庫，正在發(fā)往快遞公司途中。

8.Yourpackagewasdeliveredandthedeliverywassignedbythebuyer.快件已經(jīng)成功投遞?？旒押灂?，收件人是本人。9.NormallyitwilltakeDHLExpressaboutoneweektoshipthepackagetothedestination.通常情況下，敦豪速遞要一周才能將快遞送到目的地。10.Bepatient.Thelogisticstrackinginformationisoftenupdatedafterthegoodsareactuallytransported.請耐心等待，物流跟蹤信息的更新往往比貨物實(shí)際運(yùn)輸速度要晚一些。

SectionCComposition-TranslationPartIIntegratingtheChinesefollowingbasicinformationintoEnglish.

親愛的買家：

很抱歉地通知您，由于2019新型冠狀病毒疫情的影響，阿里旗下的速賣通平臺的部分物流以及運(yùn)輸將出現(xiàn)延遲發(fā)貨的情況，買家收貨等待時長需根據(jù)實(shí)際情況決定。

雖然是不可抗力造成訂單不可履行，賣家是免責(zé)的。但是考慮到您是我們的老客戶，而且訂單是剛下的。如果您等不及，可以在后臺直接取消訂單或者申請退款。我們將在24小時之內(nèi)幫您后臺處理退款事宜。

再次為給您帶來不便感到抱歉，歡迎您下次光臨購物。謝謝！

您的，PinklifeTeamPartIIIntegratingtheEnglishfollowingbasicinformationintoChinese.Dearvaluedcustomer,Hello!IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberLO87642006UKandIamhappytoassisttoday.

Iregrettoinformyou,asperthecurrenttrackingresult,Ifoundthetrackingresultindicatesthatyourpackageisundergoinganunusualcondition.Itwasbeingreturnedbacktous.Thepossiblereasonofreturningwillbewrittenonthepackage(Incorrect/illegible/incompleteaddress,expiredretentionperiod;theaddresseefailedtocollecttheitem;theaddresseedoesnotresideatthegivenaddress;refusedtoacceptbyaddressee,etc.)Icaninformyoufurtheronceitisreturnedbacktous.

Dependingont