Unit 1民航服務英語課件

Ladiesandgentlemen,WelcomeAnnouncementWewelcomeyouaboardthehigh-speedrailEMUtrains.OnbehalfofallthecrewmembersofEMU,Iwouldliketosayhellotoyouandhopeyouhaveanicetrip.Ournextstationis...Unit1民航服務英語Unit1AskingforInformationandBuyingTicketsUnit1民航服務英語Unit1AskingforInformationandBuyingTicketsLesson1Lesson2Lesson3Lesson4Unit1民航服務英語Lesson1TelephoneCallforInformationTask①Listenandrepeatthefollowingwords.1.airport['e?p?:t] n.機場2.inquiry[in'kwai?ri] n.打聽、詢問、調(diào)查、查問3.inquiryoffice n.問訊處4.schedule['sked?ul] n.時間表、一覽表、計劃

v.安排、計劃、預定5.bescheduledtodo v.（某人）預定（做）…6.due[dju:] n.應得物adj.預定的、應付的、到期的7.dueto v.歸因于8.onschedule prep.按照預定（時間）9.takeoff v.起飛10.land v.降落WordsStudy:Unit1民航服務英語Lesson1TelephoneCallforInformationTask②Pleaserememberthenewwordsasquicklyasyoucan!ThenwritedowntheChineseforeachword.1.LiuTingAirport____________________2.inquiryoffice_____________________3.dueto______________________4.onschedule________________________5.takeoff___________________6.land______________________流亭機場問訊處歸因于按時降落

起飛WordsStudy:Unit1民航服務英語Lesson1TelephoneCallforInformationTask③Listenandwritedownthewordsyouhear.1、___________________2、___________________3、___________________4、___________________5、___________________inquiryofficeonscheduleduetobescheduledtodotakeoffUnit1民航服務英語Lesson1TelephoneCallforInformationTask④Listenandfillinthemissingwords.1.IsthistheQingdaoAirport____________?2.Whois____________?3.____________wecandoforyou,Mr.Denny?4.Itis____________toarriveat9:25pm.5.____________badweatherconditions,thisflightwillnotarrive____________.6.Theflighthasnotyet____________fromKunming.InquiryOffice?callingAnythingscheduledDuetotheonscheduletakenoffWordsStudy:Unit1民航服務英語Lesson1TelephoneCallforInformationTask5Translation.1、______________________________________2、______________________________________3、______________________________________4、______________________________________5、______________________________________請問是青島機場的問訊處嗎？Denny先生，有什么需要幫忙的嗎？（該航班）預計今天晚上9:25分抵達。由于天氣原因，本次航班將不能按時抵達。航班還沒有從昆明起飛。Unit1民航服務英語Differencesbetweenface-to-facecommunicationandcommunicationonphoneFace-to-facecommunicationCommunicationonphone

Who

areyou?Iam...Whoisthat?Whoiscalling?Thisis...Unit1民航服務英語Lesson1TelephoneCallforInformationDialogue:Task2

Listentothetapeandcompletethedialogue.TelephoneCallforInformation（電話問訊）A:Hello!B:Hello,isthisthe________________?A:Yes,whois___________?B:Denny__________.A:___________wecandoforyou,Mr.Denny?B:Canyoutellmethe______________ofCZ3460fromKunming?A:Certainly.Itis______________toarriveat9:25pm.However,_____________badweatherconditions,thisflightwillnotarrive____________.Theflighthasnotyet__________fromKunming.Wouldyouplease_________againat9:00pmfor__________information?(Thisflightwillbedelayedfortwohours.Thatistosay,itwilllandat11:25pm.)InquiryOffice?callingcallingAnythingarrivaltimescheduledduetotheonscheduletakenoffcallfurtherDialogue:Unit1民航服務英語Lesson1TelephoneCallforInformation請問是青島機場的問訊處嗎？（該航班）預計今天晚上9:25分抵達。1.IsthistheQingdaoAirportInquiryOffice?2.Itisscheduledtoarriveat9:25pm.3.Isitadirectflight?這是直達航班嗎？Unit1民航服務英語Lesson1TelephoneCallforInformation由于天氣原因，（1）本次航班不能按時抵達。（2）本次航班延誤。Duetothebedweather,(1)theflightwillnotarriveonschedule.(2)theflighthasbeendelayed.Unit1民航服務英語Lesson1TelephoneCallforInformationpractice1.有什么需要幫忙的嗎？Anythingwecandoforyou?2.請問是流亭機場問訊處嗎？IsthistheLiuTingAirportinquiryoffice？3.由于天氣原因，本次航班不能按時到達。Duetothebedweather,theflightwillnotarriveonschedule.Unit1民航服務英語Lesson1TelephoneCallforInformationpractice4.請您告訴我CZ1001航班的到達時間嗎？CanyoutellmethearrivaltimeofFlightCZ1001?5.請您稍后再來電好嗎？Wouldyoupleasecallagainforfurtherinformation？Unit1民航服務英語Lesson2BookingTicketsTask①Listenandrepeatthefollowingwords.1.competition[k?mpi'ti??n] n.競賽2.booktickets v.訂票3.available[?'veil?b?l] adj.可得到的、可利用的4.prefer

[pri'f?:] v.較喜歡,寧可5.firstclass n.頭等艙6.economy[i(:)'k?n?mi] n.節(jié)約,經(jīng)濟7.economyclass n.經(jīng)濟艙8.businessclassn.商務艙WordsStudy:Unit1民航服務英語Lesson2BookingTicketsTask②Pleaserememberthenewwordsasquicklyasyoucan!ThenwritedowntheChineseforeachword.1.競賽2.訂票3.可得到的、可利用的4.

較喜歡,寧可5.頭等艙6.經(jīng)濟艙7.商務艙8.辦理登機手續(xù)competitionbookticketsavailablepreferfirstclasseconomyclassWordsStudy:businessclasscheckinUnit1民航服務英語Lesson2BookingTicketsTask③Listenandwritedownthewordsyouhear.1、___________________2、___________________3、___________________4、___________________5、___________________6、___________________preferfirstclassavailableeconomyclassbookticketscheckinWordsStudy:Unit1民航服務英語Lesson2BookingTicketsTask④Listenandfillinthemissingwords.1、WearegoingtoBeijingfora_______________onthe10thofSeptember.2、Iwantto_______________twentyticketstoBeijing.3、Bothflightshaveseats___________forSeptember10th.4、I’d_________themorningone.5、Firstclassor____________class?6、Pleasebeattheairport2hoursbeforeyourflighttimefor____________.competitionbookavailableprefereconomycheck-inWordsStudy:Unit1民航服務英語Lesson2BookingTicketsDialogue:Task2Listenandtrytocompletethedialogue:BookingTickets（訂票）A:Goodmorning.___________Ihelpyou?B:Yes,please.WearegoingtoBeijingfora____________onthe10thofSeptember.Iwantto_______twentyticketstoBeijing.A:Justa__________,sir.Letmecheck.Oh,yes.WehavetwoflightstoBeijing,at8o’clockinthemorningand4o’clockintheafternoon.Bothflightshaveseats______________forSeptember10th.B:I’d____________themorningone.A:Firstclassor____________class?B:______________WhendoesitarriveatBeijing?A:11:00am.Pleasebeattheairport____________beforeyourflighttimeforcheck-in.B:Thankyou.A:You’re______________.Haveagood______________.MaycompetitionbookminuteavailableprefereconomyEconomyclass2hourswelcomeflightDialogue:Unit1民航服務英語Lesson2BookingTicketsA:Goodmorning.MayIhelpyou?B:Yes,please.WearegoingtoBeijingforacompetitiononthe10thofSeptember.IwanttobooktwentyticketstoBeijing.A:Justaminute,sir.Letmecheck.Oh,yes.WehavetwoflightstoBeijing,at8o’clockinthemorningand4o’clockintheafternoon.BothflightshaveseatsavailableforSeptember10th.Unit1民航服務英語Lesson2BookingTicketsB:I’dpreferthemorningone.A:Firstclassoreconomyclass?B:Economyclass.WhendoesitarriveatBeijing?A:11:00am.Pleasebeattheairport2hoursbeforeyourflighttimeforcheck-in.B:Thankyou.A:You’rewelcome.Haveagoodflight.Unit1民航服務英語1.我想訂兩張去上海的機票。2.先生，請您稍等，我查一下。Iwanttobook2ticketstoShanghai.Justaminute,sir.Letmecheck.Lesson2BookingTickets3.我們有兩班去大連的飛機，一班是早上的8:00；一班是下午3:00。WehavetwoflightstoDalian,at8o’clockinthemorningand3o’clockintheafternoon.Unit1民航服務英語4.我可以預定這個航班的一個商務座位嗎？CanImakeabusinessclassreservationforthisflight？Lesson2BookingTickets5.祝您旅途愉快。Haveanicetrip.Wehopeyouenjoyyourflight.Unit1民航服務英語Lesson3IssuingTicketsTask①Listenandrepeatthefollowingwords.1.issue

['isju:] v.發(fā)出，發(fā)行2.issuetickets v.出票3.urgent['?:d??nt]adj.緊急的，急迫的4.fillin=fillout v.填寫5.contact['k?nt?kt] v.聯(lián)系6.singleticket n.單程票7.returnticket n.往返票WordsStudy:Unit1民航服務英語Lesson3IssuingTicketsTask②Pleaserememberthenewwordsasquicklyasyoucan!ThenwritedowntheChineseforeachword.1.出票2.緊急的3.填寫4.聯(lián)系5.單程票

6.往返票issueticketsurgentfillincontactsingleticketreturnticketWordsStudy:Unit1民航服務英語Lesson3IssuingTicketsTask③Listenandwritedownthewordsyouhear.1.___________________2.___________________3.___________________4.___________________5.___________________urgentcontactissuefillinsingleticketWordsStudy:Unit1民航服務英語Lesson3IssuingTicketsTask④Listenandfillinthemissingwords.1.I’mgoingtoBeijingon_______________business.2.I’dliketoknowtomorrow’s_______________flightforBeijing.3.Wouldyou_______________thisform,please?4.Excuseme,doyouwant_______________or_______________ticket?5.Haveagood_______________!urgentscheduledfillinsinglereturntripWordsStudy:Unit1民航服務英語Lesson1TelephoneCallforInformationTask5Translation.1、___________________2、___________________3、___________________4、___________________5、___________________我要去北京辦一次很緊急的事務。我想了解一下明天去北京的航班。請您填寫這張（購票）單。請問您需要單程票還是往返票？祝您旅途愉快。Unit1民航服務英語Lesson3IssuingTicketsDialogue:Task2Listenandtrytocompletethedialogue:IssuingTicketsA:Goodmorning,Sir.B:Morning.I’mgoingtoBeijingon____________________.I’dliketoknowtomorrow’sscheduledflightforBeijing.A:Wehave_______flightsforBeijingtomorrow,CZ3151,leavingat________inthemorningandCA1304leavingat_______intheevening.B:CZ3151,please.A:OK.Wouldyou_______________thisform,please?Yourname,__________number,route,date,_________telephonenumberandsoon.B:Hereyouare.Howmuchisit?A:Excuseme,doyouwant________or________ticket?B:________ticket,please.A:RMB______.Yes,good-bye.Haveagood______!urgentbusinesstwo8:006:20pleasefillinpassportcontactingsinglereturnSingle1380tripDialogue:Unit1民航服務英語Lesson3IssuingTicketsA:Goodmorning,Sir.B:Morning.I’mgoingtoBeijingonurgentbusiness.I’dliketoknowtomorrow’sscheduledflightforBeijing.A:Wehave2flightsforBeijingtomorrow,CZ3151,(leaving)at8:00inthemorningandCA1304(leaving)at6:20intheevening.B:CZ3151,please.Dialogue:Unit1民航服務英語A:OK.Wouldyoufillinthisform,please?Yourname,passportnumber,route,date,contactingtelephonenumberandsoon.B:Hereyouare.Howmuchisit?A:Excuseme,doyouwantsingleorreturnticket?B:Singleticket,please.A:RMB1308.Yes,good-bye.Haveagoodtrip!Lesson3IssuingTicketsUnit1民航服務英語Lesson3IssuingTickets直達航班定期航班3.airportinquiryoffice機場問訊處5.makeareservation6.takeoff/departPractice:1.directflight2.scheduledflight單程票4.singleticket預訂起飛Unit1民航服務英語Lesson3IssuingTickets7.ChinaEasternAirlines

8.dueto9.returnticket10.fillin11.economyclass12.firstclassPractice:中國東方航空公司

歸因于

往返票填寫經(jīng)濟艙

頭等艙Unit1民航服務英語Lesson3IssuingTickets1.直達航班2.定期航班3.機場問詢處4.單程票5.預定

6.起飛/出發(fā)directflightscheduledflightairportinquiryofficesingleticketmakeareservationtakeoff/departPractice:Unit1民航服務英語Lesson3IssuingTickets7.中國東方航空公司8.歸因于9.往返票10.填寫11.經(jīng)濟艙

12.頭等艙ChinaEasternAirlinesduetoreturnticketfillineconomyclassfirstclassPractice:Unit1民航服務英語Duetothebadweather,theflightwillnotarriveonschedule.我可以預定這個航班的兩個經(jīng)濟艙座位嗎？由于天氣原因，本次航班不能按時抵達.CouldImaketwoeconomyclassreservationsforthisflight？Lesson3IssuingTicketsUnit1民航服務英語I’dliketochangetheQingdao-BeijingreservationandreserveaseattoTianjin.請在飛機起飛前兩小時到達機場辦理登機手續(xù)。我想將青島到北京的訂票改成青島到天津的訂票。Pleasebeattheairport2hoursbeforeyourflighttimeforcheckin.Lesson3IssuingTicketsUnit1民航服務英語Iwouldliketoapologizefortheinconveniencecausedbythisdelay.CanIhelpyou?/WhatcanIdoforyou?/AnythingIcandoforyou?航班延誤(給您)帶來的不便我們深感抱歉。有什么需要幫忙的嗎？Lesson3IssuingTicketsUnit1民航服務英語我們每周二和周四都有航班飛往武漢。TheflightwillgoviaJinan,andthewholetrip/flightwillbe2hours.WehavescheduledflightstoWuhaneveryTuesdayandThursday。本次航班經(jīng)停濟南，總航程需要2小時。Lesson3IssuingTicketsUnit1民航服務英語您想購買普通艙機票還是頭等艙機票？Haveanicetrip.Wouldyoulikeaneconomyticketorthefirst-classticket?祝您旅途愉快。Lesson3IssuingTicketsWewishyouagoodtrip.Unit1民航服務英語1.Howoldareyou?GuilinUniversityofAerospaceTechnology,LaibinCampus.I'm...2.Whichschoolareyouin?Lesson3IssuingTicketsUnit1民航服務英語3.Whatcalss/gradeareyouin?I'minClass...,Grade...4.Yes,Iwanttodrinksomecoldwater/eatsomefruit.Lesson3IssuingTicketsUnit1民航服務英語5.Whatdidyouhaveforlunch?Ihad...Lesson3IssuingTicketsUnit1民航服務英語Lesson4ChangingtheReservationTask①Listenandrepeatthefollowingwords.1.reservation[rez?'vei??n] n.預定2.changethereservationv.更改訂座3.ChinaEasternAirlinesn.中國東方航空公司4.AirChina n.中國國際航空公司5.ChinaNationalAviationCorp n.中國航空公司1.ppt6.ChinaSouthernAirlines n.中國南方航空公司7.ChinaUnitedAirlines n.中國聯(lián)合航空公司8.ChinaNorthwestAirlines n.中國西北航空公司9.ChinaSouthwestAirlines n.中國西南航空公司10.HongKongDragon n.港龍航空公司11.ChinaAirlines n.中華航空公司12.depart[di'pɑ:t] v.離開、出發(fā)、放棄

WordsStudy:Unit1民航服務英語Lesson4ChangingtheReservationTask②Pleaserememberthenewwordsasqucklyasyoucan!ThenwritedowntheChineseforeachword.1.changethereservation_______________________2.ChinaEasternAirlines________________________3.AirChina______________________4.ChinaNationalAviationCorp__________________5.ChinaSouthernAirlines_______________________6.depart______________________更改預定中國東方航空公司中國國際航空公司中國航空公司中國南方航空公司離開Unit1民航服務英語Task③Listenandwritedownthewordsyouhear.1._____________________2._____________________3._____________________4._____________________5._____________________Lesson4ChangingtheReservationreservationChinaEasternAirlineschangethereservationdepartChinaSouthernAirlinesUnit1民航服務英語Lesson4ChangingtheReservationTask④Listenandfillinthemissingwords.1._____________________.MayIhelpyou?2.I’dliketo_____________________.3.I’ve_____________________onyourflightonthe10thofSeptember.4.Whichflightwouldyouliketo____________?5.FlightCA930___________at3intheafternoononthe11th.ChinaEasternAirlineschangemyreservationmadeareservationchangetodepartingUnit1民航服務英語Task5Readandtrytotranslatetheabovesentences.1、________________________________________2、________________________________________3、________________________________________4、________________________________________5、________________________________________中國東方航空公司，有什么可以幫到您？我想更改訂座。我已經(jīng)訂好了9月10日的機票。您想改乘哪個航班？CA930航班于11日下午3點起飛。Lesson4ChangingtheReservationUnit1民航服務英語Lesson4ChangingtheReservation

ChangingtheReservationA:

？B:Yes,I’dlike

.I’ve

onyourflightonthe10thofSeptember.Theflightis8:30inthemorning,andtheflightnumberisCA918fromShanghaitoBeijing.ChinaEasternAirlines.MayIhelpyoutochangemyreservationmadeareservationDialogue:

Task2listenandtrytocompletethedialogue.Unit1民航服務英語Lesson4ChangingtheReservationDialogue:ChangingtheReservationA:Whichflightwouldyouliketo

?B:FlightCA930

__

at3intheafternoononthe11th.A:.I’llcheck…Yes,youmayhavea

onFlightCA930.changetodepartingJustamomentseatDialogue:Unit1民航服務英語Practice:1.Completethefollowingdialogues.Lesson4ChangingtheReservationDialogue1A:______________________（中國國際航空公司，愿為您服務。）B:IwanttobooktwoticketstoXian.A:__________________________（稍等一會，我給您查一下。）