《民航地勤英語》（李瑛）017-8教案 project1-task2

《民航地勤英語》教學(xué)設(shè)計(jì)一、教學(xué)基本信息課程名稱《民航地勤英語》授課學(xué)時(shí)2授課教師授課班級(jí)授課題目Task2TicketRefundService二、教學(xué)目標(biāo)知識(shí)目標(biāo)Understandhowtoinquireaboutpassengers'basicinformationandticketrefundrequirements.Knowinghowtonotifypassengersofticketrefund.能力目標(biāo)Askpassengersforbasicinformationandticketrefund.Informpassengersoftheticketrefundandsuccessfullyrefundticketsforthem.素質(zhì)目標(biāo)Developprofessionalawarenesswhenrefundingtickets.三、教學(xué)重難點(diǎn)教學(xué)重點(diǎn)Expressionofinquiringaboutpassengers'basicinformationandticketrefundservicePassengerRefundPolicy教學(xué)難點(diǎn)Expressionofinquiringaboutpassengers'basicinformationandticketrefundservice四、教學(xué)資源與教學(xué)方法教學(xué)資源TheTeacher’sReferenceBook教學(xué)方法situationteachingmethod、task-basedapproach、discussionmethod五、教學(xué)過程教學(xué)過程與內(nèi)容師生活動(dòng)時(shí)間分配Step1.Lead-inLookatthefollowingtableandtrytointroducetheinformationinittoyourpartnerinEnglish.ServiceFeesforVoluntaryRefunds

第一步：介紹背景知識(shí)，創(chuàng)設(shè)語言環(huán)境1. 讓學(xué)生觀察表格內(nèi)容，并用英語介紹表格中關(guān)于自愿退款服務(wù)費(fèi)的內(nèi)容，考察學(xué)生的口語表達(dá)能力2. 小組合作，讓學(xué)生計(jì)算需要支付的服務(wù)費(fèi)，讓學(xué)生了解退票時(shí)服務(wù)費(fèi)的計(jì)算方式3 適當(dāng)進(jìn)行德育滲透1.TaskSslookattheformandintroducethevoluntaryrefundservicefeeinEnglishtotesttheiroralcommunicationskills2.calculatetheservicefeetheyneedtopayaccordingtotheabovetable.3.Properlyinfiltratemoraleducation5minStep2.KnowledgeReserve1. keysentencesTeachershowsthekeysentencesofthetwodialoguesuchas:(1)What’syourflightnumber,please?(2)I’mcallingaboutyourreservationonflight9C8801at17:55nextWednesday.(3)YoushouldprovidetheoriginalandcopyofyourIDcard,e-ticketitinerary,andthetrueandvaliddiagnosiscertificatesissuedbythemedicalinstitution.(4)Wecanrefundyourflight/ticket./Wecanrefundtheticketforyou.(5)I’msorry/regrettotell/informyouthatyourticketisnon-returnable.2.PracticeTeacherasksstudentstodosomeperformance:Supposeyouareaticketselleratanairport,andyouarebookingaflightticketforyourpartner.Askyourpartnerseveralquestionstogethis/herbasicinformation.第二步：知識(shí)儲(chǔ)備句子閱讀知識(shí)儲(chǔ)備中的各類句子，點(diǎn)名讓學(xué)生朗讀并默寫，掌握退票時(shí)常用的句型Treadsthesentences.TletsstudentstoreadthekeysentencesformanytimesTletsstudentsrecitethekeysentences.Trecitesbetweentheirpartners.練習(xí)根據(jù)設(shè)定的情景，組織學(xué)生兩兩一組，進(jìn)行模擬，練習(xí)對(duì)話，掌握并鞏固退票時(shí)的常用句型表達(dá)Tletsstudentsperformaccordingtothesituationwithhispartner.10minStep3.DialogueDialogue11.Wordsdepart /d??pɑ?t/ v. 離開；離去；起程；出發(fā)non-stopflight 直達(dá)航班directflight 直達(dá)航班one-wayticket 單程票cost /k?st/ v. 花費(fèi)businessclass商務(wù)艙economyclass 經(jīng)濟(jì)艙airportconstructionfee機(jī)建費(fèi)fuelsurcharge 燃油附加費(fèi)valid /?v?l?d/ adj. （法律上）有效的；（正式）認(rèn)可的2.ListeningPracticeIwanttocancelmyflightbecauseIhavetostayheretohandleanemergency.Well,accordingtotheairlineregulations,thepassengerwhoasksforarefundwithin4hourspriortoflightdepartureshouldpay20%oftheticketprice.Accordingtoourrefundregulations,ifthepassengercancelsapartially-usedticket(cancellationispermitted),therefundamountwillberecalculatedafterdeductingfaresandtaxesforusedsegments.Dialogue21.wordsreservation /?rez??ve??n/ n. 預(yù)訂availability /??ve?l??b?l?ti/n.可得性；可得到的東西fare/fe?(r)/ n.飛機(jī)票價(jià)；車費(fèi)；船費(fèi)2.keysentencesTheflightnumberisCA1883.ThisflighthasbeencanceledbecauseofthebadweatherinXiamen.ItleavesBeijingat14:30andarrivesatGuangzhouBaiyunInternationalAirportat18:05thesameday.…………..Dialogue31.wordsretrieve/r??tri?v/ v. 撤回；record /?rek?rd/ n.記錄besupposedto /s??p??zd/ 應(yīng)當(dāng)，應(yīng)，該，須convenient /k?n?vi?ni?nt/ adj.方便的；實(shí)用的itinerary /a??t?n?r?ri/ n.行程單；旅行日程reimbursementvoucher報(bào)銷憑證2．ListeningpracticeListentothedialogueandcompletethefollowingexercises（1）Listentothedialogueandfillinthebrackets.（2）.Workinpairsandroleplaythedialogue.（3）.TrytotranslatethefollowingsentencesintoChinese.第三步：對(duì)話對(duì)話1：電話訂票閱讀單詞(1)教師帶讀生詞，學(xué)生跟讀重復(fù)練習(xí)生詞(2)教師講解生詞，學(xué)生讀生詞，教師提示發(fā)音技巧及糾正發(fā)音錯(cuò)誤(3)注重對(duì)自愿退票時(shí)用到的單詞詞性的介紹TreadwordsandSsasfollows.TgivesSs30secondstoreadwordsthreetimes.TreadandSrepeat.TletssomeSstoreadwords，TcollectssomemistakesofpronunciationTsaysChineseandpartofspeech,Ssreadthewordsaloud.2.聽對(duì)話(1)教師播放音頻，學(xué)生初步熟悉自愿退票相關(guān)情景的對(duì)話內(nèi)容(2)讓學(xué)生聽第二遍對(duì)話，補(bǔ)全短文中的空白TplaylisteningconversationsandSlistentothedialogueandfillinthebrackets.Slistentothedialogueagainandrepeattheunderlinedsentences.Sworkinpairsandroleplaythedialogues.StrytotranslatethefollowingsentencesintoChinese.對(duì)話2：機(jī)票預(yù)訂1.單詞讓學(xué)生根據(jù)音標(biāo)，閱讀機(jī)票預(yù)定相關(guān)的單詞2.聽對(duì)話(1)教師播放音頻，引導(dǎo)學(xué)生注重劃線部分并重復(fù)，鍛煉學(xué)生的聽力能力(2)教師組織學(xué)生根據(jù)對(duì)話分配角色，進(jìn)行角色模擬，通過情景模擬，讓學(xué)生積累重點(diǎn)句型Slistentothedialoguesandrepeattheunderlinedsentences.Sworkinpairsandroleplaythedialogues.對(duì)話3：取票1.單詞學(xué)生熟悉生詞Tgivesstudentsafewminutestoreadwordsandfamiliarizethemselveswiththeirmeanings2.聽對(duì)話(1)教師播放音頻，引導(dǎo)學(xué)生注重劃線部分并重復(fù)(2)教師組織學(xué)生根據(jù)對(duì)話分配角色，進(jìn)行角色模擬。通過取票相關(guān)的情景對(duì)話，提高學(xué)生的口語表達(dá)能力(3)完成書本上的翻譯練習(xí)，鞏固對(duì)課文的理解，同時(shí)掌握翻譯技巧Slistentothedialoguesandrepeattheunderlinedsentences.Sworkinpairsandroleplaythedialogues.TletSscompletethepractice30minStep4.Reading1.Wordsextract,摘錄，節(jié)選indicate,寫明；注出validity,（法律上的）有效，合法性timelimit ,時(shí)限；期限；限期regularticket,定期客票initial,最初的；開始的；第一的non-standardticket,不定期客票overdue,過期的；逾期的relevant,相關(guān)的；相應(yīng)的irrelevant,不相關(guān)的，無關(guān)緊要的specify,明確說明；具體指定attributable,可歸因于；可能由于unfit ,不適宜的，不合適的request,請(qǐng)求；要求file,提出（申請(qǐng)）gradeⅡclassAhospital,二級(jí)甲等醫(yī)院unfitness,不適當(dāng)；不勝任duration,持續(xù)時(shí)間；期間hospitalizationcertificate,住院證明photocopy,影印本；復(fù)印件2.textTletsstudentstodrawthelanguagepointssuchas:

Whenpassengerswanttorefundtheirtickets,youshoulddecidewhethertheirticketsarevalidornot.Fortheunusedticket,itsvaliditywillstartwiththedateonwhichtheticketisprinted.SuchpassengershallprovideeitherofthefollowingtwotypesofdocumentsthatareissuedbyadomesticGradeIIClassAhospitalorabove.Thevalidityperiodwillrunforoneyear.第四步：閱讀短文1.閱讀單詞(1)教師帶讀生詞，學(xué)生跟讀重復(fù)練習(xí)生詞(2)教師講解生詞，學(xué)生讀生詞，教師提示發(fā)音技巧及糾正發(fā)音錯(cuò)誤(3)注重退票政策相關(guān)的詞性介紹TreadwordsandSsasfollows.TgivesSs30secondstoreadwordsthreetimes.TreadandSrepeat.TletssomeSstoreadwords，TcollectssomemistakesofpronunciationTsaysChineseandpartofspeech,Ssreadthewordsaloud2.反復(fù)閱讀短文，劃出重點(diǎn)1. 教師給學(xué)生幾分鐘時(shí)間通讀短文，初步了解短文內(nèi)容2. 教師帶領(lǐng)學(xué)生翻譯短文，理解所學(xué)課文3. 根據(jù)短文內(nèi)容的理解，完成對(duì)應(yīng)的練習(xí)。鞏固對(duì)課文的理解4. 教師講解習(xí)題或者讓學(xué)生回答，根據(jù)學(xué)生的回答，教師再進(jìn)行講解錯(cuò)題5. 引導(dǎo)學(xué)生背誦重要句子，注重學(xué)生積累關(guān)鍵句型TreadwordsandSsasfollS：readthetext：E-TicketT：helpsthestudentsunderstandthemeaningofthetextatthesametimetodrawwiththelanguagepointsTletsstudentstoreadthekeywordsandsentencesformanytimesTletsstudentsrecitethekeywordsandsentencesSreadthepassageandcompletetheexercise30minStep5.TaskDetectionTeacherrequiresstudentstowritedialoguesandcompletedialogueexercisesbasedonthecontentandtaskrequirementslearnedinthislesson.第五步：任務(wù)檢測(cè)老師要求學(xué)生根據(jù)本節(jié)課所學(xué)內(nèi)容和任務(wù)要求，編寫對(duì)話，完成對(duì)話練習(xí)為旅客排憂難——退票說明客票銷售人員每天需要面對(duì)不同的旅客，并解答他們各種各樣的疑問，為其排憂解難。為了能更好地為旅客服務(wù)，他們需要非常熟悉所在航空公司的規(guī)章制度，并根據(jù)這些規(guī)章制度解答旅客的疑問。請(qǐng)根據(jù)中國(guó)國(guó)際航空公司的退票說明，為旅客解答以下問題：Howto