酒店餐飲英語培訓(xùn)課件

勤練practice酒店餐飲英語培訓(xùn)必背單詞〔一〕自助餐buffet桌布tablecloth刀knife叉fork盤，碟plate玻璃杯glass咖啡杯cup毛巾hand

towel餐巾napkin碗bowl酒店餐飲英語打招呼

稱謂：Mr.〔先生〕，Mrs.〔太太〕，Ms.〔小姐〕，sir〔先生〕,madam〔女士，夫人〕,lady〔女士〕，gentleman〔先生〕，ladiesandgentlemen〔女士們先生們〕，everyone〔每一位〕問候/歡送

Goodmorning/afternoon/evening.

早上好/下午好/晚上好

Howareyoutoday,sir?

您好，先生。

Gladtoseeyou(again).

很快樂〔再次〕見到您。Nicetomeetyou.

很快樂見到您。

WelcometoZhuhaiDehanHotel.

歡送到珠海德翰大酒店。

Welcometoourrestaurant/bar/tealounge

歡送到我們飯店/酒吧/茶廊。Thankyou!必背單詞〔二〕牙簽toothpick煙灰缸ashtry筷子chopsticks勺spoon醋vinegar醬油soysauce黃油butter蜂蜜honey醬paste番茄醬tomatosauce1WhatcanIdoforyou?

有什么需要幫助的嗎？

2MayItakeyourordernow?

現(xiàn)在點(diǎn)菜可以嗎？

3MayIrecommendourspecialityforyou,sir?

先生，我可以向您推薦我們的特色菜品嗎？問詢

4

Howaboutacupofoolongtea?

烏龍茶可以嗎？

5Wouldyouliketositbythewindow?

你喜歡挨窗坐嗎？

6Wouldyoulikemetobookafreeseatforyou?

要為您預(yù)定空位嗎？Thankyou!必背單詞〔三〕辣椒醬chillisauce咖喱粉currypower芥末mustard鹽salt糖sugar姜ginger蒜garlic蔥shallot煮的boiled燉的stewed7MayIshowyouourmenu.

Hereisthemenu.

這是我們的菜單

8Whatwouldyouliketodrink?Beer/Coca

cola/sprite/fruitjuice/mineralwater/tea

請(qǐng)問您要喝點(diǎn)什么？啤酒/可樂/雪碧/水果汁/礦

泉水/茶

9Withiceorwithoutice?

加冰的還是不加冰的？

10Wouldyoulikeyoursteakwelldone,

medium,orrare?

牛排要熟透的，適中的還是嫩點(diǎn)的？

1150%cooked.70%cooked.80%cooked

五成熟，七成熟，八成熟12Wehavebothbuffet-styleandalacarte

dishes,Whichwouldyouprefer?我們有自助式和點(diǎn)菜式，您喜歡哪一種？13Howwouldyoulikeyouregg/steakdone?您喜歡雞蛋/牛排怎么做？14Howmanyarethereinyourparty?請(qǐng)問你們一共有多少人？效勞員：Goodevening.Welcometoour

restaurant.Doyouhaveareservation?

客人：Idon’tthinkso.

效勞員：Howmanypersonsinyourparty?

客人：four.對(duì)話3-1效勞員：Thisway,please.

Wouldyoulikeaseatbythewindow?

客人：That’sfine.

效勞員：Hereisourmenu.Pleasetakeyourtime.

Iwillbeatyourservicesoon.

客人：Thankyou.

效勞員：Youarewelcome.效勞員：Goodmorning.Wouldyoulikeaseat

bythewindow?

客人：Yes,please.

效勞員：Howaboutthisone?

客人：That’sfine.Thankyou.

效勞員：Wehavebothbuffet-styleandala

cartedishes.Whichwouldyouprefer?

客人：I’dlikethealacarteforbreakfast.I’m

notveryhungry.對(duì)話3-2效勞員：Allright,MayItakeyourordernow?

客人：Sure.

效勞員：Hereisourmenu.

客人：Iwouldliketohaveafriedegg,

twoslicesofbreadwithbutterand

hamandaglassofmilk.

效勞員：Anythingelse?

客人：That’senough.Howmuchisit?

效勞員：Totally109yuan.客人:DoIbuynow?

效勞員：Yes,please.

客人：Ok.hereis120yuan.Keepthechange.

Thankyouforyourniceservice.

效勞員：Youarewelcome.Thankyou!必背單詞〔四〕炒的fried/sauted油炸的deep-fried蒸的steamed酸的sour甜的sweet苦的bitter辣的hot/spicy咸的salty老的tough嫩的tender效勞員：Goodevening.Welcome!Howmany

persons?

客人：Justtwo.

效勞員：Thisway,please.Wouldyouliketoseat

bythewindow?

客人：Yes,please.

效勞員：MayItakeyourordernow,sir?

客人：Yes,please.I’minahurry.對(duì)話4-1效勞員：Ok.Wehavebothbuffet-styleandala

cartedishes.Whichwouldyoupreper?

客人：I’dlikethebuffet.It’ssimpleandwon’t

taketoomuchtime.

效勞員：Yes,sir.Allthebuffetdishesareover

there,youcanchoosebyyourself.

客人：Ok,thankyou.

(afterawhile)效勞員：Iseverythingallright,sir?

客人：Verywell.CanIhavemybill,please?

效勞員：Yes,sir.Hereisyourbill.Twohandred

andeighteenyuanintotal.

客人：Thisistwohundredandtwentyyuan.

keepthechange.

效勞員：Thankyou,sir.Hopetoseeyouagain.效勞員：Goodevening.Welcome!Howmany

persons?

客人：Four.

效勞員：Thisway,please.Wouldyouliketoseat

bythewindow?

客人：Yes,please.

效勞員：MayItakeyourordernow,sir?

客人：Waitamoment.Myparentsare

comingsoon.對(duì)話4-2(awhilelater)

效勞員：MayItakeyourordernow,sir?

客人：Yes.

效勞員：Wehavebuffet,alacartedishesand

tabled’hote,whichdoyoulikebest?

客人：Ithinkwe’dliketohavethealacarte.

效勞員：Sohereisthemenu.Pleasetakeyour

time.I’llbeatyourservicelater.

客人：OK.效勞員：Sir,shallItakeyourordernow?

客人：Yes.We’dlikegrilledAmericansirloin

steak,grilledAngusbeeftenderloin,

andFrenchonionsoup.andwhat’s

yourspeciality?

效勞員：Seafood.Theroastedcodfishwitholive

sauceisourspecial.It’sverypopular.

客人：OK.Apieceofroastedcodfish.Doyou

thinkit’senoughforus?

效勞員：Justabout.客人：OK,thankyou.

效勞員：Justamomentplease.

(afterthedinner)

客人：Waitress.CanIhavemybill?

效勞員：Justamomentsir.Well,thetotalis

threehundredandseventyoneyuan.

客人：Hereisfourhundred.

效勞員：Excuseme,sir.Thisisyourreceiptand

change.Thankyouforcoming.Have

agoodday.Thankyou！3.致歉

Excuseme.

不好意思，打攪一下。

Iamawfully/verysorry.

真是很抱歉。

Ibegyourpardon,sir.

請(qǐng)您原諒，先生。Excusemeforinterrupting.

抱歉，打攪一下?！膊坏貌淮驍嚳腿藭r(shí)〕

Iamsorry,therestaurantisfullybooked.

很抱歉，餐廳已經(jīng)訂滿了。

I’msorrytohavekeptyouwaiting,sir.

抱歉讓您久等了。4.結(jié)賬

Wouldyouliketopaycashorbycreditcard?

請(qǐng)問您是付現(xiàn)金還是用信用卡？

Excuseme,sir.Wouldyoupleasesignyournamehere?

打攪一下，先生。請(qǐng)您在這兒簽名，好嗎？

Excuseme,sir.MayIhaveyourroomcard?

打攪一下，先生。您能出示您的房卡嗎？Hereisyourbill,sir.

這是您的賬單，先生。

Thetotalis120yuan.

總共是120元。

Hereisthereceiptandchange.

這是收據(jù)和零錢。

It’sverykindofyou./Thankyouforyourkindness

謝謝您。/感謝您的照顧。HowmuchisitinUSdollar?

用美元是多少錢？

Doyouacceptforeigncurrency?

你們收外幣嗎？

WeacceptUSdollars.ButweonlyhaveRMBforchange.Doyoumind?

我們接受美元，但我們只能以人民幣找零，您是否介意？

各付各的，分開付賬5.送客

Thankyou,sir/madam.Wehopetoseeyouagain.

感謝光臨，先生/女士。希望再次為您效勞。

Thankyouforcoming.Goodnight.

感謝您的光臨。晚安。

Seeyounexttime.

下次見。

Hopetoseeyouagain.

希望再次見到您。

6.指引

Thisway,please.

請(qǐng)這邊走。

Letmeshowyou.

我?guī)^去吧。

Pleasetakethelifttothe3rdfloor.

請(qǐng)乘電梯到三樓。

Tureleft/rightatthefirstacross.

在第一個(gè)路口向左/右拐。

Gostraightahead.

直走。

Itwillbe