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2023Place
chart
/
diagram
/
image
hereThe
IndustrialMetaverseMaking
theinvisible
visible
todrive
sustainable
growth“What
amI?The
data?
Theprocess
thatgeneratesit?
Therelationshipsbetweenthenumbers?”—GregEgan,science
fictionauthor,Permutation
CityThe
Industrial
MetaverseMaking
theinvisible
visible
to
drivesustainable
growthAuthorsDr.
Albert
Meige,
Director
ofBlue
Shift,
Arthur
D.
LittleRickEagar,
Partner
Emeritus,
Arthur
D.
LittleContri
butorsEngin
Beken,
Partner,
Arthur
D.
LittleMartin
Glaumann,
Partner,
Arthur
D.
LittleBernd
Schreiber,
Partner,
Arthur
D.
LittleArnaud
Siraudin,
Associate
Director,
Arthur
D.
LittleJaime
Capdevila,Consultant,
Arthur
D.
LittleOlivia
Dehlin,
Business
Analyst,
Arthur
D.
LittleArtist-in-residenceLeo
Blondel,
scientist3Executive
summaryPreamble681.
Whatis
thecontextfor
theIndustrial
Metaverse?122.
Whatdoes
Industrial
Metaversereally
mean?2232Interlude:Make
theinvisible
visible3.
Whereis
Industrial
Metaversetechnology
today?364.
Whatis
thepotential
valueof
theIndustrial
Metaverse
to
business?506068725.
What
shouldcompanies
do?Appendix#1:
Technology
readiness
levelsAppendix#2:Selectedcompany
prof
ilesAppendix#3:Industrial
Metaverseusecases805ExecutivesummaryInbusinessandpopular
media,
theMetaverse
hype
wave
isalreadyentering
its
disillusionment
phase,
supersededby
artificial
intel-ligence
(AI).
Yet
theIndustrial
Metaverse,
perhapsless
exciting
inthepopular
imagination,
hasnever
really
beenpartof
thehype.
Isthiswhere
thereal
value
of
theMetaverse
will
berealized?There
are
differing
views
aboutwhat
theIndustrial
Metaverse
is
versusthe
Metaverse
as
a
whole,
and
how
it
differs
from
existing
digital
twintechnologies
normally
considered
under
Industry
4.0.
In
this
Report,
weprovide
an
evidence-based
perspective,
assessingcurrent
technologystatus,
summarizingusecases
and
market
potential,
and
offeringrecommendations
for
companiesgoing
forward.Weconclude
that
theIndustrial
Metaverseisbestdefinedasa
“con-nected
whole-system
digital
twinwith
functionalities
to
interactwith
thereal
systeminits
environment,allowingdecisionmakersto
better
understand
thepastand
forecast
the
future.”
Assuch,
theIndustrial
Metaverseisa
further
evolution
of
discrete
digital
twintechnologies
thatalready
exist
today
(e.g.,
for
factoriesor
plants)butprogressively
extended
to
ultimately
representanend-to-end,real-worldindustrial
system,includingexternal
elementsoutsidethecompany
and
theenvironment
within
which
it
operates.
TheIndustrial
Metaverse
thusprovides
a
transformative
tool
to
elevatetheuseof
digital
simulation
technology
to
thelevel
of
strategicdecision-making.
Thisisimportant
for
dealingwith
theincreasingcomplexity
andacceleratedpaceof
development
company
leadersfaceandisespecially
valuable
for
developing
effective
sustainablegrowth
strategies.6While
achieving
a
full-scale,
connected,
end-to-end,
whole-systemdigital
twin
may
be
five
or
more
years
away
—
especially
due
to
devel-opment
gaps
in
connectivity,
computing
capacity,
and
scaled-up
AI
—intermediate
steps
are
possible
in
the
short
term,
and
many
IndustrialMetaverse
use
cases
already
exist.
Thesecan
be
grouped
into
four
cate-gories:(1)
optimization
(e.g.,
digital
twinsand
augmented
reality
[AR]
foroperations/maintenance
efficiency
and
productivity
improvements);(2)
training
(e.g.,
virtual/remote
training
tools);
(3)
technical
tools
(e.g.,design/construction/maintenance
digital
tools);
and
(4)
managementtools
(e.g.,
virtual
meeting/collaboration/interaction
tools).
The
nextdevelopment
steps
will
include
extending
digital
simulations
beyonddiscrete
physical
assets
toward
multiple
connected
assets,
internalprocesses,
and
functions,
and
finally
extended
upstream
and
down-stream
activities
involving
the
entire
industrial
system.TheIndustrialMetaverseWe
estimate
thecurrentIndustrial
Metaverse
market
tobearoundUS$100-$150billion,witha
conservative2030
forecast
of
around$400billionbutwitha
potential
upsideof
more
than$1
trillion.
Thebenefits
tobusinessin
terms
of
productivity
couldbemultipledouble-digit
percentages.
The
growth
of
theIndustrial
Metaversewill
not
necessarily
dependonwidespread
adoption
of
theconsumerMetaversebecauseits
utility
and
value
for
businessdependmoreonthequality
of
complex
systemsimulationandlesson
featuressuchasimmersivity
andhuman-machineinterface
technology.Our
con-clusionis
that
theIndustrial
Metaversehaselements
of
both
evolu-tionandrevolution:
evolution
in
terms
of
thepotential
for
furtherstepwise
penetration
of
Industry
4.0
technologies,andrevolutionin
terms
of
how
theconvergence
of
these
technologies—
especiallyconnectivity,
AI,complex
systemssimulation,and
visualizationpow-ered
by
increasingcomputingcapacity
—
has
thepotential
to
trans-formbusinessproductivity.provides
atransformativetool
to
elevatetheuseof
digitalsimulationtechnology
to
thelevel
of
strategicdecision-making.Companiesneed
toconsider
their
strategy
for
theIndustrialMetaversein
thecontext
of
their
broader
digitalization
strategy,whilealsoconsideringimplementationbarriers.
We
recommend
thatcompaniesconsider
four
steps
to
reap
thebenefits:1.
Review
strategy.
Develop
a
clear
picture
of
the
digitalizationstrategy,
journey,
and
current
position.2.
Identify
opportunities.
Discover
value-adding
IndustrialMetaverse
opportunities
and
develop
a
roadmap.3.
Implement
pilot
projects.
Adopt
a
test-and-learn
approachand
manage
change
proactively.4.
Build
and
align
the
ecosystem.
Create
a
win-win
situationwith
ecosystem
partners.7PreambleWhenI
wasa
child,
10or
11
years
old,
I
remember
thinking
thatif
it
were
possible
to
“scan”
thepositions
andspeedsof
all
theatoms
andmolecules
that
make
upmybody
at
a
given
momentandputall
thisinformation
ina
computer
capable
of
simulatingall
thephysico-chemical
reactions
that
govern
theuniverse,
thenthisdigital
copy
would
not
bedistinguishable
from
theoriginal.There
would
thenbe
twoof
“me”—
theoriginal,
basedoncarbonchains,and
thedigital
copy,
whosesubstrate
would
besilicon.
Thecopy
would
beasconscious
as
theoriginal,
andit
would
be
just
asconvinced
of
beingme.8I
didn’tknowit
yet,butI
hada
materialistic
approach
to
conscious-ness.I
didn’tknowaboutHeisenberg’suncertainty
principle,
whichprohibitsknowingwith
infinite
precision
thepositionand
thespeedof
thesameparticle.
Thus,
theperfectscanwas
therefore
not
pos-sible.
Not
to
mention
thecomputingpower
required
torunsuchasimulationisstill
quite
far
frombeingavailable.
However,
withoutknowingit,I
hadconceptualizedwhat
theindustry
wouldonedaycall
“digital
twins.”Many
years
later,
my
friend
David
Louapre,
Scientific
Director
atUbisoftandcreator
of
thepopular
“Scienceétonnante”
YouTubechannel,recommended
thatI
read
thescience
fictionbookPermutation
City
by
Australianauthor
Greg
Egan,
releasedin1994.Immersingmyself
inPermutation
City,
thedigital
twinstory
of
mychildhoodsuddenly
cameback
tomelikea
Proust
digital
madeleine.Becauseindeed,oneof
thekey
elements
of
theplotisbasedonthe
fact
thatin
thenear
future,
around
2050,
itbecamepossible
toupload
one’sconsciousness
toa
computer.
The
problemis
thatinorder
for
a
person’s
digital
twin
tobeable
to
interact
witha
personin
thereal
world,
their
simulationmustrun
fastenough—
thatis,enoughcomputingpower
mustbeavailable.
If
thecomputingpowerisinsufficient,
the
timeof
thesimulatedperson,although
remainingsubjectively
unchanged,passesmore
slowly
than
thereal
time.
Andif,
on
thecontrary,
thecomputingpower
isexcessive,
thesimulatedworld
unfolds
faster
than
thereal
world.It
thenbecomespossible
toforesee
the
future.There
wouldthenbetwoof
“me”—theoriginal,basedoncarbonchains,andthedigitalcopy,whosesubstrate
wouldbe
silicon.9These
are
exactly
theobjectives
thatweseek
to
achieve
with
theIndustrial
Metaverse.
TheIndustrial
Metaverseis
theextension
ofwhathasbeencalled“Industry
4.0”
for
at
leasta
decade.Itis
thedigital
twinof
a
complex
system
thatallows
you
to
project
yourselfthrough
timeandimmerse
yourself
inspace.Itmakes
itpossible
tonumerically
anticipate
the
futureconsequencesof
a
decisionor
aneventona
complex
system—
whatever
thissystem:a
machine,afactory,a
company,a
valuechain.Aswewill
seein
thisReport,
theIndustrial
Metaversehas
threemajor
advantages
over
Industry
4.0:1.
Modeling
and
simulation
of
complex
systems—
approachesthat
were
still
part
of
the
academic
world
10
years
ago
and
thatare
now
changing
the
game
in
the
industrial
world
—
make
itpossible
to
create
virtual
what-if
scenarios.
The
accessible
datais
no
longer
just
data
from
the
past
and
the
present,
but
is
nowalso
data
about
the
future.
It
becomes
possible
to
project
intime.2.
Thanks
to
AI
and
virtual
reality
(VR),
it
finally
becomes
possibleto
bring
out
meaning
and
visualize
the
industrial
system
thatmust
be
managed
and
thus
overcome
the
limits
of
the
humanbrain,
which
is
not
well
adapted
to
apprehend
a
complex
systemand
its
emergences
—
the
famous
butterfly
effect,
resultingfrom
a
decision
or
an
event.3.
Interoperability
and
interconnectionbetween
the
physicalindustrial
system,
its
digital
twin,
and
the
various
stakeholdersnow,
more
and
more,
make
it
possible
to
manage
it
optimally.10Thanks
to
the
IndustrialMetaverse,
it
has
become
pos-sible
to
make
the
invisible
vis-ible
to
drive
sustainable
growth.While
ensuring
economic
growth,we
believe
that
the
IndustrialMetaverse
will
be
part
of
thesolution
to
the
climate
challenge.And,actually,
itisinteresting
to
note
thatananagram
of
MétaversIndustriel
(Industrial
Metaverse)is:verduresmi
litantes/mi
litantgreeneryThisisquite
intriguingand,asalways,anagrams
moveinmysterious
ways.–
AlbertMeige,PhD11112131
What
is
thecontextfor
theIndustrialMetaverse?Industrial
Metaverse
isa
term
com-monly
applied
to
theset
of
Metaverseapplications
designed
for
businessusers.
Inour
previous
Report,
“TheMetaverse,
Beyond
Fantasy,”
welookedat
theMetaverse
asa
whole,
its
appli-cations,
underlying
technologies,
andimpact.In
thisReport,
we
focus
spe-cifically
onMetaverse
applications
forbusinessesandenterprises,
thereforeexcluding
applications
andexperi-ences
for
individual
consumers(e.g.,gaming,entertainment,
andsocialinteraction),
although
there
isanoverlap
where
consumersinteract
withbusinessesat
thecustomer
interface.14Today,theIndustrial
Metaverseasa
conceptisboth
commonlyunderstoodand,at
thesame
time,
variously
interpreted.Businessmanagersare
already
well-versedin
thepotential
of
digitalization,andmany
are
already
well
along
thedigital
transformation
journey.Digital
modelsof
physical
productsandassets,increased
connec-tivity,andnew
visualizationsare
very
muchpartof
this
journey.Sowhatdoes
theIndustrial
Metaverse
really
bringinaddition?
How
sig-nificantis
thecreation
of
animmersive
virtual
environment
torun-ninga
typical
business?IsIndustrial
Metaverse
really
revolutionary,or
isitin
fact
more
evolutionary?In
thisReport,weexamine
thebackgroundandcontext
of
theIndus-trial
Metaverse,definewhatitmeans,setouta
conceptual
architec-ture,
explore
its
key
technological
buildingblocks,assessits
valuetobusinessbothnowandin
the
future,andproposehowbusinessesshouldgoaboutexploiting
its
potential.
The
Reportisbasedonin-houseresearch,
client
experience,andcontributions
frominterviews
with
experts
acrossindustry
andacademia.Industry
4.0&
theIndustrialMetaverse
todayTheIndustrial
Metaverseis
frequently
citedas
thenextphaseofevolution
after
Industry
4.0,
moving
from
cyber-physical
systems
toa
fully
virtualizedworld
(see
Figure1
).Fig1—
TheIndustrial
Metaverseisoftenseenas
thenextphaseof
evolutionafter
Industry4.0IndustrialMetaverseVirtualizationIndustry4.0Cyber-physicalsystemsIndustry3.0AutomationIndustry2.0Mass
productionIndustry1.0Mechanization18th/19th
century?19th/20th
century?1960s
onward2010s
onwardToday
onwardSource:
ArthurD.
Little15The
term“Industry
4.0”
(or
theFourthIndustrial
Revolution)
waspopularizedarounda
decadeagoandrefers
to
thedeploymentof
a
wide
range
of
technologies
with
thepotential
to
transformindustry
throughnewcognitive
tools,
connectivity,
virtual
modeling(includingdigital
twins),
collaboration
tools,andnew
techniques
formanufacturingandsupply
chain,includingadvanced
roboticsandblockchain
(see
Figure2).Of
these
various
technologies,someare
especially
relevant
for
theIndustrial
Metaverse.
Theseinclude
AI,connectivity
technologies,virtualizationandsimulation
technologies,andcollaboration/interaction
tools
(see
Chapter
3
for
further
exploration
of
keytechnological
buildingblocks).Industry
4.0
technologies
already
provide
significant
benefits
tothosecompanies
thathave
successfully
deployed
them
tohelptransform
their
businesses.For
example,
according
todata
fromcaseexamplesin
ArthurD.
Little’s
(ADL’s)
Operational
ExcellenceDatabase,
thesebenefits
are
often
double-digitinscale:-15%-30%
reductions
in
operational
capital
deployed-10%-30%
reductions
in
supply
chain
costs-30%
increased
utilization
of
production
capacity-10%-40%
reductions
in
maintenance
costsFig2—Industry4.0buildingblocksCOGNITIVECONNECTEDVIRTUALHUMAN-CENTEREDVALUE-ADDBigdata/advanced
analyticsConnectedthingsAugmentedreality(AR)Collectiveintelligence/crowdsourcingBlockchainCognitive,self-learningsystems/botsCollaborative,
smartmachines
&robotsCyber-physicalsystems/virtualizednetworksVirtual
workplace/workplace
4.0Additive
manufacturing/3DprintingAutonomoustransportsystemsSmartenergysystemsVirtual
modeling/simulationE-learning/massive
openonlinecourse(MooC)Integratedecosystems/decentral
(mobile)valueaddTechnologies
relevanttoIndustrialMetaverseSource:
ArthurD.
Little;Operational
ExcellenceDatabase,202016However,
overall
progressinachievingIndustry
4.0
maturity
still
hasa
long
way
to
go.
For
example,a
2020survey
of
70Germancompa-nies
by
Acatech
thatmeasured
progressagainsta
six-stageIndustry4.0
maturity
scaleshowed
that
the
vast
majority
of
firms(80%)werestill
in
thesecondstage
(connectivity),
with
only
a
minority
(4%)having
progressed
toward
thenext
stage
of
creating
digital
twins(visibility).
Nocompanieshadprogressed
toward
thelast
three1maturity
stages,
which
involved
modeling
complex
interactions,
sim-ulating
future-oriented
what-if
scenarios,
or
creating
self-governingsystems.
As
we
will
show
later
in
this
Report,
these
functions
are
keypartsof
what
theIndustrial
Metaverse
promises
to
deliver.Itiswell-known
thatmakingprogressonimplementation
of
digitalandIndustry
4.0
technologiesischallenging
for
any
large
company.Thisisbecauseit
typically
involves
fundamental
transformation
oftheway
thebusinessoperates;
itisnotpossible
to
simply
“bolt
on”thesenew
technologies
to
existingassets,businessprocesses,andways
of
working.
Typical
challengesinclude:Makingprogress
on
-High
initial
investment,
especially
in
data
gathering
andmanagementimplementationof-Limitations
imposed
by
legacy
IT
systemsdigital
andIndustry4.0
technologies
ischallengingfor
anylargecompany.-A
reluctance
to
embrace
the
extent
of
the
required
businesstransformation-Difficulties
in
realizing
the
targeted
business
returns
from
digitalinvestments
within
short-enough
timescalesThe
Acatech
study
alsohighlightedcommonbarriers
towardIndustry
4.0
progress,including:-A
lack
of
common
standards-Fragile
information
system
integration-A
reluctance
to
engage
in
interdepartmental
cooperation-Inadequate
employee
involvement
in
change
processesIf
weaccept
that
theIndustrial
Metaverseisa
further
stage
ofevolution
beyondIndustry
4.0,
thenit
follows
thatitssuccessfulimplementation
at
scalewill
alsorequire
overcoming
thesecommonbarriers
towardIndustry
4.0
implementation.1Schuh,Günther,
etal.“Using
theIndustrie4.0Maturity
IndexinIndustry:CurrentChallenges,CaseStudiesand
Trends.”Acatech,GermanNational
Academy
of
ScienceandEngineering,2020.17Why
thechangingbusiness
landscapeisleadingto
unmet
needsItisuseful
toconsider
how
thebusinesslandscapehas
transformedsince
theearly
days
of
Industry
4.0.
Today,
aswell
as
theconstantneed
to
further
improve
productivity,oneof
thebiggestchallengesfacingbusinessleadersishow
to
achieve
sustainable
net-zeroimpactgrowth.Contributing
to
thischallengeare
three
key
factors,asillustratedinFigure3:complexity,
acceleration,andcognition.ComplexityIndustrial
systems
are
increasingly
becomingcomplex
systems
thatare
subject
to
emergent
propertiesmaking
themmuchharder
tomanage.
A
complex
systemisa
system
havinga
largenumber
of:-Elements
(or
parts)-Relations
(connections
between
the
parts)-Nested
systems
(systems
within
the
system)Examples
of
complex
systemsincludecities,
theclimate,andlivingorganisms.
Complex
systems
differ
from
complicated
systems.Complicated
systemsrunessentially
likeclockwork,ina
predictablemanner.
They
may
have
many
elements,sub-elements,andinter-actions,but
thestructure
remains
stable
over
timeand
they
lendthemselves
to
problem
solvingusingstructured
analysis
throughdecomposition
of
theelements.
Up
to
now,
mostbusinessmanage-ment
approaches
havebeenbasedon
theidea
thata
company’sassets,processes,andorganizationcanbeapproximated
to
behave,at
leastinlargepart,likea
complicated
system.Fig3—
Thechallenges
toindustrial
organizationsComplexityAccelerationCognitionThe
complexity
of
industrialsystems
has
mushroomed……
andthe
pace
of
change
forbusinessisaccelerating
……
which
challenges
thecapacity
of
the
unaidedhuman
brain
…SUSTAINABLEGROWTH…
to
tacklecriticalcomplex
systemic
problems,
such
as
maintaininggrowth
with
net-zero
cradle-to-gravesustainability
impact.Source:
ArthurD.
Little18AccelerationHowever,
increasingly
thisapproximationisbecomingunrealistic.
For
example,consider
therecentchangesin:-Thepaceof
change
for
businessiscontinuing
to
accel-erate,causing
theseunpredictable
emergent
effectstooccur
faster
and
faster.
Three
factors
are
driving
thisacceleration:Elements.
In
the
last
two
years
alone,
the
volume
ofenterprise
data
has
risen
by
over
40%
to
more
than2
petabytes.2-Relations.
As
a
proxy
for
relations,
the
numberof
Internet
of
Things
(IoT)
connections
grew
bynearly
20%
in
2022
versus
2021,
reaching
14.41.
Knowledge
and
enabling
technologies
arebeing
developed
and
adopted
at
an
increasinglyrapid
rate,
with
a
greater
number
of
exponentialtechnologies
driving
transformational
change.billion.
Partner
ecosystem
networks
have
greatly3increased
in
size
and
complexity
in
the
last
decade.Demonstrating
this,
the
proportion
of
a
typical
carmanufactured
by
third-party
suppliers
increased2.
The
lifecycle
of
companies
and
products
isshortening.For
example,
the
average
lifespanof
S&P
500
companies
has
fallen
from
around35
years
in
the
1970s
to
around
20
years
today.Product
lifespans
in
many
sectors
are
reducing,with
increasing
rates
of
disruption
by
new
entrantsand
faster
market
penetration
times.from
56%
in
1985
to
about
82%
in
2015,that
is
still
largely
the
case
today.4a
proportion-Nested
systems.
The
number
of
nested
“l(fā)ayers”
inindustrial
system
architectures
has
increased.
Inaerospace,
for
example,
the
number
of
specificationelements
in
the
latest
passenger
jet
designs
is
morethan
10x
that
of
its
predecessors.3.
Supply
chains
are
increasingly
subject
to
changeand
disruption.
Ever
more
complex
supply
chainsand
partner
ecosystems
are
being
impacted
byglobal
and
rapid
disruptions
such
as
climate
change,pandemics,
war
in
Europe,
and
other
geopoliticalinstabilities.
Additionally,
sustainability
trendssuch
as
bio-sourcing
are
leading
to
more
suppliervariability.What
thismeansis
that
theindustrial
system
of
anylarge
company
—
plants,processes,
people,
finance,customers,
supply
chain,partners,shareholders,andtheir
environment—
increasingly
has
tobe
treatedasacomplexsystem
for
managementpurposes.Complex
systems
are
inherently
difficult
tomanagedueto
three
specific
properties:This
accelerationmeans
thatcompaniesneed
tobeableto
respond
tochangingcircumstances
more
rapidly
andmake
strategicdecisions
faster.1.
Emergence.New,
unexpected
properties
emergefrom
the
interactions
between
the
parts.2.
Non-linearity.
Feedback
loops
between
the
partsmay
lead
to
exponential
behaviors.3.
Resilience.
A
small
issue
within
part
of
the
systemdoes
not
necessarily
lead
to
its
failure.These
propertiesmean
that
thebehaviors
of
a
com-plex
system
are
very
hard
to
predict,
introducinga
highdegree
of
uncertainty
into
theimpactof
managementdecisions.Managersrelyingonsimplifiedmodelsoftheir
systems
tohelpmakedecisions
find
that
thosemodelsare
often
inadequate.Indeed,
failure
toade-quately
recognize
inherentuncertaintiesisoneof
themainreasons
why
newIT
systems
often
fail
to
delivertheexpected
benefits.234Taylor,
Petroc.“Volume
of
EnterpriseData
Worldwide2020–2022,by
Location.”Statista,23May
2022.IoT
Analytics.“IoT2022:ConnectedDevicesGrowing18%
to14.4BillionGlobally.”
IoT
for
All,1
September
2022.Kallstrom,Henry.“Suppliers’Power
IsIncreasingin
the
AutomobileIndustry.”Yahoo!News,6
February
2015.19CognitionThe
limitations
of
humancognitionmean
thatmakinggooddeci-sions
within
these
faster-moving,
unpredictable
systemsisdifficult.Thehumanbrainisnotdesigned
todeal
well
with
complexsystems—
humans
tend
to
think
ina
Cartesian
way,
breaking
problems
intosmaller
parts,which
oversimplifies
complexity.In
thesesituations,humans
tend
tobeespecially
susceptible
to
cognitivebiases—relyingoninformation
thatmatches
previousideasandbeliefsystems—
which
often
leads
to
i
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