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跨境電商客服TheKnowledgeObjectivesProject1PreparationforCBECCustomerServiceTounderstandthecharacteristicsofinstantmessagingsoftwarecommonlyusedinmajorCBECtargetcountries;TheKnowledgeObjectivesProject1PreparationforCBECCustomerServiceTounderstandthecharacteristicsofinstantmessagingsoftwarecommonlyusedinmajorCBECtargetcountries;指的是即時(shí)通訊軟件TheKnowledgeObjectivesTounderstandthecharacteristicsofinstantmessagingsoftwarecommonlyusedinmajorCBECtargetcountries;Project1PreparationforCBECCustomerService指的是即時(shí)通訊軟件指的是目的國(guó)、對(duì)象國(guó)ToMastertheusageofcommonlyusedonlinetranslationtools;TheKnowledgeObjectivesTounderstandthecharacteristicsofinstantmessagingsoftwarecommonlyusedinmajorCBECtargetcountries;Project1PreparationforCBECCustomerService指的是即時(shí)通訊軟件指的是目的國(guó)、對(duì)象國(guó)ToMastertheusageofcommonlyusedonlinetranslationtools;掌握常用的線上翻譯工具的用法TheKnowledgeObjectivesTounderstandthecharacteristicsofinstantmessagingsoftwarecommonlyusedinmajorCBECtargetcountries;Project1PreparationforCBECCustomerService指的是即時(shí)通訊軟件指的是目的國(guó)、對(duì)象國(guó)ToMastertheusageofcommonlyusedonlinetranslationtools;掌握常用的線上翻譯工具的用法TounderstandthecharacteristicsofmajorCBECmarkets.TheCompetencyObjectivesBeabletosendandreceiveemailsandusecommoninstantmessagingsoftware;Beabletoskillfullyemploytranslationtoolsandobtainaccuratetranslation.Afterstudyingthisproject,youaresupposedtoobtaintheabilitytohavetheawarenessofcross-culturalcommunicationandempathy.TheCompetencyObjectivesBeabletosendandreceiveemailsandusecommoninstantmessagingsoftware;Beabletoskillfullyemploytranslationtoolsandobtainaccuratetranslation.Afterstudyingthisproject,youaresupposedtoobtaintheabilitytohavetheawarenessofcross-culturalcommunicationandempathy.同理心,或者共情TheCompetencyObjectivesFirst,let’smeetourfriendEyre.Aftergraduatedfromavocationalcollege,EyreappliedforthecustomerservicepositionofHangzhouMiracleE-CommerceCo.,Ltd.EyrehaspassedBand6ofCollegeEnglishTestandstudiedprofessionalcoursessuchas“BusinessEnglishReadingandWriting”,“CBECEnglish”and“InterculturalCommunication”atcollege.Meanwhile,shepaysmoreattentiontothepracticeoforalandwrittenEnglish.SheisveryinterestedinCBECworkandsuccessfullypassedthewrittentestandinterviewofHangzhouMiracleE-CommerceCo.,Ltd.Sheisconfidentinthisjob.OnEyre’sfirstdayinoffice,Alice,herdirector,didnotassignherspecifictasks,butratherfamiliarizedherwiththeproducts,thecompany’smainbusinesstargetcountriesandaskedheraquestion:WhatarethecommonlyusedCBECcommunicationandtranslationtools?LINEinThailandTheCompetencyObjectivesWell,themostpopularCBECinstantmessagingsoftwareinChinaisWeChatKakaoTalkinKoreaandFacebookintheUnitedStatesWhatsAppinBritain,Brazil,SouthAfrica,IndonesiaandIndiaTheCompetencyObjectivesUsinginstantmessagingsoftwaretocommunicatewithcustomershastheadvantagesoftimeliness,lowcost,friendlinessanddirectness.Manyplatformshavebuilt-ininstantmessagingsoftwareChatbot

“內(nèi)置的即時(shí)通訊軟件”TheCompetencyObjectivesTheCompetencyObjectivesWordPress是一款個(gè)人博客系統(tǒng),并逐步演化成一款內(nèi)容管理系統(tǒng)軟件,WordPress有許多第三方開發(fā)的免費(fèi)模板,安裝方式簡(jiǎn)單易用。WordPress官方支持中文版,同時(shí)有愛好者開發(fā)的第三方中文語言包WordPress擁有成千上萬個(gè)各式插件,因?yàn)閃ordpress強(qiáng)大的擴(kuò)展性,很多網(wǎng)站已經(jīng)開始使用Wordpress作為內(nèi)容管理系統(tǒng)來架設(shè)商業(yè)網(wǎng)站。TheCompetencyObjectivesTidioLiveChatisareal-timechatsoftwarewithextremelysimpledesignandiscurrentlywidelyused.Butmoreplatformsdon’thaveachattool,whichrequirescustomerservicespecialiststochooseoneormoreofthemostefficientonesbasedonthecharacteristicsofeachinstantmessagingsoftwareandthecountryandregiondistribution.commonlyusedinstantmessagingsoftware1.MessengerMessengeristhesecondglobalinstantmessagingsoftwaredevelopedbyFacebook.Itsmonthlyactiveusersreach1billion,mainlyinEuropeandtheUnitedStates.UsersdonotneedtohaveFacebookaccounts,andtheycandownloadandusesoftwaredirectly,whichisveryfastandconvenient.Userscanalsosendvariousemoticonsandprivatepictures,groupchat,audiochatandmakeonlinepayment.commonlyusedinstantmessagingsoftware1.MessengerItisreportedthatMessenger’sopeningrateis8-10timeshigherthanthatofordinarymails,soitisagoodtoolforenterprisestoimprovetheirmarketing.commonlyusedinstantmessagingsoftware2.SkypeSkypehas663millionregisteredusers,withmorethan30millionsimultaneousonlineusers同時(shí)在線人數(shù)達(dá)到3000萬.Skype,asanold-fashionedfreenetworkphone,hasalargenumberofprivateandenterpriseusers.Skypeuserscandialtheworld’slandline固定電話

ormobilephones,這一個(gè)功能是十分獨(dú)特且實(shí)用的。andSkypeisaveryclearnetworkphoneandwidelyusedinworkplaces.Ofcourse,inaddition,userscanalsouseaudiochattingandtextmessages.ThissoftwareismorepopularinAustraliaandEuropeancountries.commonlyusedinstantmessagingsoftware3.WhatsAppWhatsAppispopularinEurope,America,South-EastAsiaandSouthAmerica.Inadditiontogeneralfeaturessuchassendingvideo,picturesandaudiomessage,itsbiggestfeatureisthatitcanassociatephonenumbersdirectlyliketextmessagesandcombinewithmobilephonecontacts.commonlyusedinstantmessagingsoftware3.WhatsAppTherefore,thisapplicationcanusetheinformationinthemobilephonecontactstoautomaticallyrealizetheconnectionbetweentheuserandthecontacts,skippingthestepofaddingfriends,也就是說,無需加好友,這款A(yù)PP就可以與手機(jī)通訊錄中的聯(lián)系人取得聯(lián)系。soitismoreconvenientandefficient.commonlyusedinstantmessagingsoftware4.LINELINEisaninstantmessagingsoftwarelaunchedbyNHNJapan,aJapanesesubsidiaryofSouthKoreanInternetgroupNHN,whichispopularinJapan,ThailandandTaiwanofChina.LINEcanbeusedanytime,anywhere,freeofcharge.ThemostattractiveisthatLINEhasmorethan250kindsofStickersandemoticonsthatcan

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