《跨境電子商務英語》 課件 重大 Lesson 11 Supply Chain Simplification、Lesson 12 Legal Issues of E-Commerce

Lesson11

2023/11/30跨境電子商務英語SupplyChainSimplificationSpeaking04Lead-in01Writing03Reading02Contents2023/11/30跨境電子商務英語Lead-inPart12023/11/30跨境電子商務英語2023/11/30跨境電子商務英語Discuss：Accordingtothevideo,Brieflydescribethelinksoftheautomotivesupplychain?ReadingPart22023/11/30跨境電子商務英語1.Whatarethecharacteristicsofadvancedformof3PLsoperation?2.Howdoesanenterprisechooseself-supportlogisticsortooutsourcelogistics?3.Inwhatconditionanenterpriseshouldchooseself-supportlogistics?4.Whatarethebenefitsandrisksofoutsourcinglogistics?5.Accordingtotheauthor,whatis3PLs?ReadingComprehensionReadthetextandanswerthefollowingquestions.2023/11/30跨境電子商務英語1.Whatarethecharacteristicsofadvancedformof3PLsoperation?

Sharinginformationandestablishinglogisticssolutionjointlyareimportantsignsofhighlyinteractivecollaborationofenterprises,andalsotheremarkablecharacteristicsofadvancedformof3PLsoperation.Readthetextandanswerthefollowingquestions.2023/11/30跨境電子商務英語ReadingComprehension2.Howdoesanenterprisechooseself-supportlogisticsortooutsourcelogistics?

whethertochooseself-supportlogisticsortooutsourcelogisticsmainlydependsontwofactors:Theeffectofkeylogisticsactivityonthesuccessoftheenterpriseandtheenterprise’sabilitytomanagelogisticsoperation.Readthetextandanswerthefollowingquestions.2023/11/30跨境電子商務英語ReadingComprehension3.Inwhatconditionanenterpriseshouldchooseself-supportlogistics?

iftheenterprisetakesdevelopmentofsupplychainmanagementasitscorecompetitiveability,itshouldnotoutsourcethelogisticsservice.

Readthetextandanswerthefollowingquestions.2023/11/30跨境電子商務英語ReadingComprehension4.

Whatshouldacompanydotomanagechannels?2023/11/30跨境電子商務英語ReadingComprehensionReadthetextandanswerthefollowingquestions.Generallyspeaking,theenterprisecouldgainmucheconomicbenefitsthroughoutsourcingspeciallogisticsserviceandmakeitselfcompetitive,suchasreducinginvestmentincapitalassets,theoperationcostandrequirementsofflowcapitals,acquiringthespecialtechnologyandmanagementtechnologyoflogisticsoperation,gatheringresourcesforcorebusiness,improvingtheoperationandcustomerserviceofenterpriseandmarketpenetration.Buttheenterprisewillbearsomerisks,thatis,losingcontrolofkeylogisticsactivity.5.Accordingtotheauthor,whatis3PLs?

theso-called3PLsistheprocessofenterpriseorothereconomicorganizationsoutsourcingpartoralloflogisticsmanagement,logisticsjobsorlogisticsestablishmentofnon-corebusinesstostrengthenitscorecompetitivecapability,andtoestablishthewin-wininteractivecooperationwithdedicatedlogisticscompanyuntilfurthertoestablishthemarketcompetitivestrategicalliance.Readthetextandanswerthefollowingquestions.2023/11/30跨境電子商務英語ReadingComprehension(1)masterstroke:N-COUNTAmasterstrokeissomethingyoudowhichisunexpectedbutveryskilfulandwhichhelpsyoutoachievesomething.妙招;絕招e.g.Hispromiseduringthecampaigntotrytobringthewartoanendwasapoliticalmasterstroke.他在選舉中承諾努力結(jié)束戰(zhàn)爭是個政治高招。(2)greenhand:n.生手；沒有經(jīng)驗的人(3)tradeoff:n.anexchangethatoccursasacompromise[亦作tradeaway]以…易貨；拿…作物物交換；以…作為交換；賣掉；換掉:Words2023/11/30跨境電子商務英語Words&Expressions(4)backhaulintrucking,abackhaulishaulingcargobackfrompointBtotheoriginatingpointA.Sinceitcostsalmostasmuchtimeandfueltodriveemptyasfullyloadedthismakeseconomicsenseasitpaysforthetripbackforthetrucker.(貨車)回運，回程貨物運輸，回程載貨Backhaultraffic:Goodscarriedonareturnjourney.回運：貨物的回程運輸。(5)stock-in-trade:n.anyequipmentconstantlyusedaspartofaprofessionoroccupation.庫存品Words&ExpressionsWords2023/11/30跨境電子商務英語(6)kernel:Thekernelofsomethingisthecentralandmostimportantpartofit.核心e.g.Thekernelofthatmessagewasthatpeacemustnotbeasourceofadvantageordisadvantageforanyone.那一信息的核心是和平絕不應該成為對任何人有利或不利的根源。Words&ExpressionsWords2023/11/30跨境電子商務英語(1)reap:togetsomething,especiallysomethinggood,asaresultofwhatyouhavedone獲得，取得〔成果〕e.g.reapthebenefit/reward/profit(ofsth)Thosewhodotakerisksoftenreaptherewards.那些真去冒險的人往往會得到回報。youreapwhatyousow自食其果；種瓜得瓜，種豆得豆(2)pitfall:aproblemordifficultythatislikelytohappeninaparticularjob,courseofaction,oractivity〔可能出現(xiàn)的〕問題，困難；隱患；陷阱Words2023/11/30跨境電子商務英語Words&Expressions(3)beaccustomedto:習慣于e.g.Youmaybeaccustomedtoasystemofnationalhealthcarethatisnonexistentinotherplaces.你可能習慣于其他地方所沒有的某種全民醫(yī)療制度。(4)burdensome:Ifyoudescribesomethingasburdensome,youmeanitisworryingorhardtodealwith.繁重的[書面]e.g....aburdensomedebt.…一筆沉重的債務。Words&ExpressionsWords2023/11/30跨境電子商務英語(5)VAT:ataxleviedonthedifferencebetweenacommodity'spricebeforetaxesanditscostofproduction增值稅(6)pursuant:依照[正式]e.g.HeshouldcontinuetoactpursuanttotheUnitedNationsSecurityCouncilresolutions.他應當繼續(xù)依照美國國家安全委員會的決議采取行動。(7)constitute:構(gòu)成e.g.Testingpatientswithouttheirconsentwouldconstituteaprofessionalandlegaloffence.未得病人同意即對其進行試驗會構(gòu)成職業(yè)和法律犯罪。Words&ExpressionsWords2023/11/30跨境電子商務英語(8)legaltender:法定貨幣(9)misappropriation:thefraudulentappropriationoffundsorpropertyentrustedtoyourcarebutactuallyownedbysomeoneelse侵吞e.g.TheformerHaitianleaderhasbeenchargedinHaitiwiththeftandmisappropriationoffundsduringhis15-yearrule.這位前海地領(lǐng)導人在海地被指控在他的15年統(tǒng)治期間，偷竊和侵吞資金。(10)remuneration:Someone'sremunerationistheamountofmoneythattheyarepaidfortheworkthattheydo.報酬;酬金[正式]Words&ExpressionsWords2023/11/30跨境電子商務英語2023/11/30跨境電子商務英語Words&ExpressionsExpressions1.Thereasonforadoptingtheterm“highlyinteractivecooperation”ratherthan“cooperation”isthat3PLsservicecooperationcouldhavedifferentlevelsfromtheperspectiveofessenceofoutsourcingoperationofenterpriselogistics,butthetermof“3PLs”actuallyreferstotheadvancedformoflogisticsserviceoutsourcedbyenterprisesparticularly.Translation:之所以采用“高度互動合作”而非“合作”一詞，是因為從企業(yè)物流外包運作的本質(zhì)來看，第三方物流服務合作可能具有不同的層次，而“第三方物流”一詞實際上是指企業(yè)將物流服務外包的高級形式2023/11/30跨境電子商務英語Words&ExpressionsExpressions2.Ontheotherhand,the3PLscooperationisnotjustco-operationbasedondivisionoflaboringeneral,butaprocessofworkingoutlogisticssolutiontogetheranddynamicexecutionaccordingtothemarketneedsforthecommonstrategicgoalundertheconditionofsharinginformationbetweenthetwocollaborativeparties.Translation:另一方面，第三方物流合作不僅僅是一般意義上的基于分工的合作，而是在合作雙方信息共享的條件下，根據(jù)共同戰(zhàn)略目標的市場需求，共同制定物流解決方案并動態(tài)執(zhí)行的過程。2023/11/30跨境電子商務英語Words&ExpressionsExpressions3.Inthebackground,NCInc.connectedtotheERPsystemofGeneralFoodInc.throughspecial-purposecommunicationslink.Translation:在后臺,數(shù)控公司與通用食品公司的ERP系統(tǒng)通過專用通信鏈接。。2023/11/30跨境電子商務英語Words&ExpressionsExpressions4.Intheforeground,thefreightinformationofGeneralFoodInc.isdividedandloadedwiththefreightplanof200carrierswhichareoperatingonfourmillionlines.Translation:在前臺，通用食品公司的貨運信息被分割，并由200家運輸公司的400萬條航線上來承載。2023/11/30跨境電子商務英語Words&ExpressionsExpressions5.Generallyspeaking,theenterprisecouldgainmucheconomicbenefitsthroughoutsourcingspeciallogisticsserviceandmakeitselfcompetitive,suchasreducinginvestmentincapitalassets,theoperationcostandrequirementsofflowcapitals,acquiringthespecialtechnologyandmanagementtechnologyoflogisticsoperation,gatheringresourcesforcorebusiness,improvingtheoperationandcustomerserviceofenterpriseandmarketpenetration.

(……ing屬于并列關(guān)系)Translation:一般而言，企業(yè)可以通過外包特殊物流服務獲得大量的經(jīng)濟效益，使企業(yè)具有競爭力，如減少資產(chǎn)投資，降低流動資金的運營成本和需求，獲得物流運營的特殊技術(shù)和管理技術(shù)，集中核心業(yè)務資源，提高企業(yè)運營和客戶服務水平，市場滲透。2023/11/30跨境電子商務英語Words&ExpressionsExpressions6.Actually,thedecision-makingofoutsourcinglogisticsforenterpriseitselfisaprocesstotradeoffinteractivecooperationeconomicallyandtechnically.tradeoff:權(quán)衡Translation:實際上，企業(yè)物流外包決策本身就是一個在經(jīng)濟和技術(shù)上權(quán)衡互動合作的過程。2023/11/30跨境電子商務英語Words&ExpressionsExpressions7.Toprovideconsignersorconsigneesservicesfromfunctionalserviceoflogisticsnodetobroaderintegrationserviceoflogisticschannel;tointegratetransportmanagement,stock-in-tradescheduleandinformationtechnology,toprovidecustomersincrementservicethroughthewholelowcostofchannelTranslation:從物流節(jié)點的功能服務到更廣泛的物流渠道一體化服務，為發(fā)貨人或收貨人提供服務;整合運輸管理、庫存進貨計劃、信息技術(shù)，通過全渠道低成本為客戶提供增值服務2023/11/30跨境電子商務英語Words&ExpressionsExpressions8.theso-called3PLsistheprocessofenterpriseorothereconomicorganizationsoutsourcingpartoralloflogisticsmanagement,logisticsjobsorlogisticsestablishmentofnon-corebusinesstostrengthenitscorecompetitivecapability,andtoestablishthewin-wininteractivecooperationwithdedicatedlogisticscompanyuntilfurthertoestablishthemarketcompetitivestrategicalliance.Translation:所謂第三方物流是指企業(yè)或其他經(jīng)濟組織將部分或全部物流管理、物流崗位或物流建設(shè)等非核心業(yè)務外包，以增強其核心競爭力的過程。并與專業(yè)物流公司建立雙贏互動合作關(guān)系，直至進一步建立市場競爭戰(zhàn)略聯(lián)盟。2023/11/30跨境電子商務英語Words&ExpressionsExpressions9.Thedevelopmentoflogisticsindustrydependsonthematurityofmarketeconomyononehand,andbenefitsfromthecontinuousenrichmentandinnovationoflogisticsserviceideas.Translation:物流業(yè)的發(fā)展一方面有賴于市場經(jīng)濟的成熟，另一方面得益于物流服務理念的不斷豐富和創(chuàng)新。WritingPart32023/11/30跨境電子商務英語Exercises:2023/11/30跨境電子商務英語DearMr.Tailor,

Thankyouforyourpromptdelivery.Wereceivedthegoodsthedaybeforeyesterday.The300cartonsofallthe800cartonsareingoodcondition.Toourdisappointment,therest500cartonsaretotallywet.

Wehopethatyoucanunderstandthatwehavetolodgeaclaimagainstyourcompanyforthedamagedgoods.

Yourresponseofcooperationwillbeofbenefittobothparties.Yourssincerely,TampHobsCorporationPearlyCharlesExercises:2023/11/30跨境電子商務英語Training:按下列要求撰寫兩封信函：

（1）日本某公司向香港某商行提出索賠要求。

（2）湖南某貿(mào)易公司就進口大豆發(fā)生霉變向美國某貿(mào)易公司提出索賠。SpeakingPart42023/11/30跨境電子商務英語Warmingup2023/11/30跨境電子商務英語PairworkAHerearesometipsindescribingyourcompany’sproductspackage.Whichthreedoyouthinkaremostimportant?Why?1.Researchtheproductanditsuses.Youshouldknowandunderstandeveryfeatureandadvantagetheproductmayhave.Manymanufacturershavewebsiteswithproductdetailsorcustomerservicelineswhereyoucanobtainadditionalinformation.2.Determineyouraudience.Writingstylesshouldalwaysvarydependingonthedesiredaudience.Youshouldresearchwhousesandpurchasestheproducttoestablishthetoneandstyleofyouraudienceandcreateauniquevoiceforyourproduct.SpeakingOutA:Shallwehaveadiscussionaboutthepackingtoday?B:Sure.Weusuallypackourshirtsindividuallyinpolybags,tendozentoonecarton.A:Thatsoundsgood.Butpleasepayextraattentiontothedesignoftheinnerpacking.Allthepackagesmustsuitableforwindowdisplay.B:Pleasedonotworry.Theyareallbeautifullydesignedtomeetthelocalmarketpreferenceandtaste.2023/11/30跨境電子商務英語Readthemodeldialogues.Payattentiontothehighlightedsentencesandthenrole-playitwithyourpartner.PackingSpeakingOutA:Didyoubringanysamples?I'dliketohavealookB:Hereyouare.A:Itdoeslookgood.B:Whatdoyouthinkabouttheouterpacking?A:Youmentionedcartons,right?I'mafraidtheyarenotstrongenoughforlongdistanceshipment.B:Yourorderonlyinvolvesshirts.Andthey’renotfragilegoods.That’swhywesuggestcartons,sincetheyarelightandeasytohandle.A:Well,Ijustmeanthecartonsareeasilybreakable.B:Wecanreinforcethecartonswithstraps.2023/11/30跨境電子商務英語SpeakingOutA:Well,thesegoodswillhavetogoalongwaytoourport.Whatifdampnessgetsintothepackages?B:Allthecartonsarelinedwithplasticsheets,sothey'reabsolutelywaterproof,Icanassureyou.A:AsIjustsaid,it'salongdistanceshipment.Ireallydon'twanttotakeanychances.B:Ourwayofpackinghasbeenwidelyacceptedbyotherclients,andwehavereceivednocomplaintswhatsoeveruptonow.Andmostimportantly,thesecartonsaretransportedincontainers.Containertransportationcanensurethatthegoodsarriveingoodorder.A:Well,inthatcaseIfeelassured.2023/11/30跨境電子商務英語Role-playThemainprodcutionofyourcompanyisfood/toy/machine,pleasedescribeyourproductpackagingtowardyourclients?Giveapresentationinthefrontofclass2023/11/30跨境電子商務英語Lesson12

2023/11/30跨境電子商務英語LegalIssuesofE-CommerceSpeaking04Lead-in01Writing03Reading02Contents2023/11/30跨境電子商務英語Lead-inPart12023/11/30跨境電子商務英語2023/11/30跨境電子商務英語Discuss：Whatdoyouknowaboutthelegalproblemsthatoccurine-commerce?AdvertismentProductqualityLogesticsReadingPart22023/11/30跨境電子商務英語1.Whatisthepurposeofmanycompaniesestablishinge-commerceactivities?2.Whatarethelegalfactorsofelectroniccommerce?3.Whatissuesdothetaxationlawofe-commercepaymoreattentionto?4.WhatissuesdotheConsumerProtectionofe-commercefocuson?5.Whatchallengesdoesthedevelopmentofe-commerceposetolegalregulation?ReadingComprehensionReadthetextandanswerthefollowingquestions.2023/11/30跨境電子商務英語1.Whatthedefinitionoflegalissue?

AnycompanyorpersonwantingtosetupadistancesellingactivityontheInternet,offeringgoodsorservicestoconsumersandbusinesseslocatedworldwidearenumerous,Readthetextandanswerthefollowingquestions.2023/11/30跨境電子商務英語ReadingComprehension2.Whatarethelegalaspectsofelectroniccommerce?

Readthetextandanswerthefollowingquestions.2023/11/30跨境電子商務英語ReadingComprehensionIntellectualPropertyRightsLiabilityContractLawandEvidenceElectronicPaymentsTaxationLawConsumerProtectionPrivacyIssuesInternationalPrivateLaw3.Whatissuesdothetaxlawofe-commercepaymoreattentionto?InternationalexportstandardsonlinetaxationElectrionicpaymentregulationDigitaldocumentProductsupplychainReadthetextandanswerthefollowingquestions.2023/11/30跨境電子商務英語ReadingComprehension4.

WhatissuesdotheConsumerProtectionofe-commercefocuson?2023/11/30跨境電子商務英語ReadingComprehensionReadthetextandanswerthefollowingquestions.Whatgeneralorspecificrulesmustberespectedwhenenteringacontractwithaconsumerorwhenadvertisingaproduct?Whatistheregulationofoffersandmarketingpractices?Whataretheabusivetermsofacontract?Whattypeofinformationhastobeincludedinawebsite?Howarethedistancesellingcontractsregulated?Whatistheregulationofproductandservicesliabilityandofproductslabellingandpackaging?Howcanconsumershaveeasyaccesstojurisdictionandwhicharethepossibilitiesforconsumerassociationstodefendconsumersinterests?5.Whatchallengesdoesthedevelopmentofe-commerceposetolegalregulation?

1.Technologicalsecurity2.Internetconstruction3.protectionofcopyright4.protectionofminorsReadthetextandanswerthefollowingquestions.2023/11/30跨境電子商務英語ReadingComprehension(1)reap:togetsomething,especiallysomethinggood,asaresultofwhatyouhavedone獲得，取得〔成果〕e.g.reapthebenefit/reward/profit(ofsth)Thosewhodotakerisksoftenreaptherewards.那些真去冒險的人往往會得到回報。youreapwhatyousow自食其果；種瓜得瓜，種豆得豆(2)pitfall:aproblemordifficultythatislikelytohappeninaparticularjob,courseofaction,oractivity〔可能出現(xiàn)的〕問題，困難；隱患；陷阱Words2023/11/30跨境電子商務英語Words&Expressions(3)beaccustomedto:習慣于(4)burdensome:Ifyoudescribesomethingasburdensome,youmeanitisworryingorhardtodealwith.繁重的[書面](5)VAT:ataxleviedonthedifferencebetweenacommodity'spricebeforetaxesanditscostofproduction增值稅(6)pursuantPREP-PHRASEIfsomeonedoessomethingpursuanttoalaworregulation,theyobeythatlaworregulation.依照[正式]Words&ExpressionsWords2023/11/30跨境電子商務英語(7)constitute:V-LINKIfsomethingconstitutesaparticularthing,itcanberegardedasbeingthatthing.構(gòu)成(8)legaltender:N-UNCOUNTLegaltenderismoney,especiallyaparticularcoinorbanknote,whichisofficiallypartofacountry'scurrencyataparticulartime.法定貨幣(9)misappropriationthefraudulentappropriationoffundsorpropertyentrustedtoyourcarebutactuallyownedbysomeoneelse侵吞(10)remuneration:Someone'sremunerationistheamountofmoneythattheyarepaidfortheworkthattheydo.報酬;酬金[正式]Words&ExpressionsWords2023/11/30跨境電子商務英語(11)infringement:Aninfringementisanactionorsituationthatinterfereswithyourrightsandthefreedomyouareentitledto.(對他人權(quán)利或自由等的)侵犯e.g....infringementofprivacy.…對隱私的侵犯。Words2023/11/30跨境電子商務英語Words&Expressions2023/11/30跨境電子商務英語Words&ExpressionsExpressions1.ThetypesofpitfallsthatarefacinganycompanyorpersonwantingtosetupadistancesellingactivityontheInternet,offeringgoodsorservicestoconsumersandbusinesseslocatedworldwidearenumerous.Translation:任何想要在互聯(lián)網(wǎng)上建立遠程銷售活動，向世界各地的消費者和企業(yè)提供商品或服務的公司或個人都面臨著各種各樣的陷阱。2023/11/30跨境電子商務英語Words&ExpressionsExpressions2.andaccordingtothelegalframeworkyouareaccustomedtooperatingin.Tomakethingsevenmoredifficult,theanswersareoftenunclear,nonexistent,contradictoryandconstituterealobstaclestoconductingacommercialactivityonthenetwork.Translation:根據(jù)你們所習慣的運作的法律框架。讓事情變得更加困難的是，答案往往是不明確的、不存在的、相互矛盾的，這對在網(wǎng)絡上開展商業(yè)活動構(gòu)成了真正的障礙。2023/11/30跨境電子商務英語Words&ExpressionsExpressions3.Besides,anumberofcompaniesandconsumersarestillunawareofthelegalconstraintstheymayencounterbyenteringelectronictransactions.Theobjectiveofthispresentdraftistofillthisgapbyprovidinganoverviewofrelevantlegalissuesraisedbythedevelopmentofelectroniccommerce.Translation:此外，不少公司和消費者仍不清楚他們在進行電子交易時可能遇到的法律限制。本草案的目的是通過概述電子商務發(fā)展所引起的相關(guān)法律問題來填補這一空白。2023/11/30跨境電子商務英語Words&ExpressionsExpressions4.Arebankingregulationsapplicabletoissuersofcyber-cashandcybercreditcards?Doessuchelectroniccashconstitute

legaltender

?Translation:銀行法規(guī)是否適用于網(wǎng)絡現(xiàn)金和網(wǎng)絡信用卡的發(fā)行機構(gòu)?這種電子現(xiàn)金是否構(gòu)成法定貨幣?2023/11/30跨境電子商務英語Words&ExpressionsExpressions5.Whatarethecompetentjurisdictionsandtheapplicablelawinthefollowingmatters:Contracts,Liability,IntellectualpropertyRights,Marketingandcompetitionlaw,electronicpaymentsandbankingissuesTranslation:合同、法律責任、知識產(chǎn)權(quán)、市場營銷和競爭法、電子支付和銀行事務的主管司法管轄區(qū)和適用法律是什么2023/11/30跨境電子商務英語Words&ExpressionsExpressions6.Legislativedevelopmentsarefacinganewchallengebroughtonbytherapiddevelopmentoftheon-linetechnologyandbythenewlycreateddifficultyofapplyingexistingregulationsinanetworkedenvironment.Simultaneously,technologyprovidesmoreandmoresolutionstothethreatscreatedbytheemergenceofthisnewtechnology.Translation:網(wǎng)絡技術(shù)的迅速發(fā)展和現(xiàn)行法規(guī)在網(wǎng)絡環(huán)境下應用的新困難給立法發(fā)展帶來了新的挑戰(zhàn)。同時，技術(shù)為新技術(shù)的出現(xiàn)所帶來的威脅提供了越來越多的解決方案。2023/11/30跨境電子商務英語Words&ExpressionsExpressions7.Forthcominglegislativeinitiativeswillnecessarilyhavetoencounterthesetechnicalsolutionsinordertoaddressregulatoryresponsestothegrowthofelectroniccommerce.Translation:為了應對電子商務增長的監(jiān)管反應，即將出臺的立法舉措必然會遇到這些技術(shù)解決方案。WritingPart32023/11/30跨境電子商務英語Exercises:2023/11/30跨境電子商務英語After-salesservice

1.Thewarrantyperiodisthreemonths.保修期是一個月。2.Isitpossibletoextendtheperiodofwarranty?是否可以延長保修期?3.Youcanrefunditwithinoneweek.一周內(nèi)你可以退貨。4.Allrepairsarefreewithinthewarrantyperiod.在保修期內(nèi)所有的維修都是免費的。5.We'llsendapersontorepairitimmediately.我們會立刻派人過去修理。6.Canyoushowmeyourreceiptandletmecheckit?可以看一下收據(jù)核對一下嗎?7.Weneedfeedbackfromourcustomers.我們需要客戶的反饋意見。8.Whatkindofafter-saleservicesdoesyourcompanyprovide?您的公司提供什么樣的售后服務呢?Exercises:2023/11/30跨境電子商務英語complaintsandclaims1.Thegoodssuppliedbyyouarebelowthequalitywerequire.貴方供應的貨物達不到我方要求的質(zhì)量。2.I'mnotatallsatisfiedwiththequalityofthesegoods.對于這些貨的質(zhì)量我一點也不滿意。3.Youshouldtakestepstoavoidtheinferiorqualityofthegoods.你方應該采取措施避免質(zhì)量問題發(fā)生。4.Pleaselettherebenorecurrenceofthiserror.不要再有這種錯誤發(fā)生。5.Weaccepttheclaimyoufiledfortheinferiorqualityofthegoods.我方接受你方提出的關(guān)于貨物質(zhì)量問題的索賠。6.Youshouldberesponsibleforallthelossesresultingfromthedelayedshipment.你方應對延誤裝運造成的一切損失負責。Exercises:2023/11/30跨境電子商務英語Wearesosorryforthisinconveniencecausedtoyou,很抱歉帶來這么不便利的購物Wearereallysorryforbringingyousuchabadshoppingexperience.望我的解釋能夠幫助你，如