全球移動支付行業(yè)現(xiàn)狀2023-英

THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY2023COPYRIGHT?2023GSMASSOCIATIONMobile

MoneyTheGSMAMobileMoneyprogrammeworkstogetherwiththeindustryachievethefullpotentialofdigital?nanceforall.Ourvisionisto

unlockthefullpower

ofconnectivitysothatpeople,industryandsocietythrive.Representingmobileoperatorsandorganisationsacrossthemobileecosystemandadjacentindustries,theGSMAdeliversforitsmembersacrossthreebroadpillars:ConnectivityforGood,IndustryServicesandSolutionsandOutreach.Thisactivityincludesadvancingpolicy,

tacklingtoday’sbiggestsocietalchallenges,underpinningthetechnologyandinteroperabilitythatmakemobileworkandprovidingtheworld’slargestplatformtoconvene

themobileecosystemattheMWC

andM360seriesofevents.TheGSMAMobileMoneyprogrammeworkstoacceleratethedevelopmentofthemobilemoneyecosystemfortheunderserved.Formoreinformation,pleasecontactus:Web:

/mobilemoneyTwitter:

@GSMAMobileMoneyEmail:mobilemoney@THEMOBILEMONEYPROGRAMMEISSUPPORTEDBY

THEBILL&MELINDAGATES

FOUNDATION.We

inviteyou

to

?ndoutmoreatFollowtheGSMAonTwitter:

@GSMAAuthorsTheStateoftheIndustryReportonMobileMoney2023waspreparedby

theGSMAMobileMoneyprogramme’sData&Insightsteam.Theteamwasledby

RishiRaithathaandcomprisedAraméAwanis,ChristopherLowe,

DevynHollidayandGianlucaStorchi.Marketingsupportwasprovidedby

AnaForjazandVincentKeung.Projectmanagementsupportwasprovidedby

DuncanRamsbotham.ContributorsAbbiePhatty-Jobe,AshleyOlsonOnyango,BrendaCheyech,DominicaLindsey,

IsabelleCarboni,KennedyKipkemboiSawe,

LeilaGuici,MaryGichuki,MatthewDowner,

MaxCuvellier,

NighamShahid,SaadFarooq,WinnieWambugu

andZachWhite.External

contributorsIpsos,LeoraKlapper(World

Bank)andVibhorJain(independentconsultant).GSMA

Mobile

for

Development

(M4D)

contributorsTheauthorsare

gratefulto

several

colleagueswithinGSMAMobileforDevelopmentfortheirinput:AbbiePhatty-Jobe(AgriTech

programme),LeilaGuici(ClimateTech

programme),MatthewDowner(MobileforHumanitarianInnovationprogramme),NighamShahid(CentralInsightsUnit)andZachWhite(DigitalUtilitiesprogramme).TheStateoftheIndustryReportonMobileMoney2023isbasedondatacollectedfromtheGlobalAdoptionSurvey

2022andthe2022GSMAConsumerSurvey.

Theauthorsare

gratefulto

IpsosforcollectingdatafortheConsumerSurvey

inninecountries:Bangladesh,Ethiopia,Ghana,India,Indonesia,Kenya,

Nigeria,PakistanandSenegal.Formorecontentanddata,visit/sotirTHE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023Foreword

from

Mats

GranrydDirectorGeneraloftheGSMAandaMemberoftheBoard.Across

theworldmobilemoneyservicesare

moneyaccountinatleastseven

countriesingrowing,andgrowingfast.Whileittookthe

Sub-SaharanAfrica.Whilethereisalotmoreindustry17yearsto

reachthe?rst800million

workto

bedoneinthisspace,thisisahugelycustomers,ittookonly5yearsto

reachthenext

positiveadvancementwhenwomenhave800million,andofthat,400millionaccountswere

addedover

thecourseofthepandemic.Today

thereare

1.6billionregisteredmobilemoneyaccounts.Truly

remarkable.accessto

mobilephonesandmobilemoney,theycanincreasetheireconomicindependenceandstrengthentheirroleas?nancialdecision-makers.In2022,we

were

clearlyableto

seetheimportanceofmobilemoneyduringtheCovid-19

pandemic,whenitenabledmillionsofpeopleacrosslow-

andmiddle-incomecountriesto

accessdigital?nancialservices.Manyofthesewere

?rst-timeusers,whoarenow

usingtheseservicesfortheireverydayneeds.Itisclearthatmobilemoneyisdriving?nancialinclusionaroundtheworld.Asitcontinuesto

grow,

itoffersanincredibleopportunitytoreachthe1.4billionpeoplewhostilldonothaveaccessto

?nancialservices.Inanincreasinglycomplexgloballandscapewithunprecedentednatural,humanitarianand?nancialshocks,buildingresilienceismoreimportantthanever

before.Ourdatashows

thatthosewithmobilemoneyaccountsare

savingatthesamerate

asthosewithabankaccount,enablingthemto

withstandtheimpactofshocksastheyarise.Ourdatashows

thatthehabitofusingdigitalpayments,enforcedby

thepandemic,hasstuck,leadingto

mobilemoneyactivitygrowthoutstrippingnew

registrationsinmanycountries.Thisishugelyencouragingaswecontinueourworkto

drive?nancialinclusionaroundtheworld.Injustover

17years,themobilemoneyindustryhasgrown

fromanichemarketofferingto

amainstream?nancialservice,transformingthelivesofover

1billionpeople.Thedepthandbreadthofthisimpactcannotbeunderestimated.Aswe

worktowardsasustainableandresilientfutureinwhicheveryone

isconnected,itisabsolutelyvitalthatwe

alsokeepworkingto

designsafeandsecure?nancialservicesforall.Someofthekey

contributorsto

thegrowthofmobilemoneyinthepastfew

yearshave

beenregulatorychangesinlargemarkets.InNigeria,forexample,new

licenseshave

seenmanynew

mobilemoneyplayersemerge,andwiththisa41%

growthinthenumberofregisteredagents.Notonlyhasthiscreatedemploymentformillionsofnew

agents,butmobilemoneyservicesare

now

accessibleto

morepeopleinAfrica’slargesteconomy.Ithasalsobeenencouragingto

seethatmobilemoneyiscontributingto

closingthe?nancialinclusiongendergap.According

to

theWorldBank,morewomenthanmennow

own

amobileMats

GranrydDirectorGeneraloftheGSMAandaMemberoftheBoard.Thisreportwaspreparedby

theGSMA’s

MobileMoneyprogrammeincollaborationwiththemobilemoneyindustry,andwiththegeneroussupportoftheBill&MelindaGatesFoundation.THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023CONTENTSExecutivesummary5Mobilemoneyin202272022Globaloverview8Regionalgrowthin20229Thebigpicture:mobilemoneyinapost-COVIDworld12Industryhighlightsin202223243640486068DriversofecosystemgrowthandcommercialsustainabilityMobilemoneydatafromtheGlobalFindex2021Regulatoryandpolicytrendsin2022ClosingthemobilemoneygendergapAfoundationforlastingsocio-economicimpactAppendicesTHE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023Executive

summaryMobile

money

is

now

considered

a

mainstream

Africadrivingthebulkofthisincrease.More?nancial

service

in

many

countriescustomersare

usingmobilemoneyaccountsmorefrequentlyacrossallusecases.DuringtheCOVID-19

pandemic,mobilemoneyenabledmillionsofpeopleinlow-

andmiddle-incomecountries(LMICs)to

accessdigital?nancialservices(DFS)fortheirdailyneeds.Astheimpactofthepandemiceased,mobilemoneyservicesgrew

fasterin2022thanduringpre-COVID

times.Thehabitofusingdigitalpayments,enforcedby

thepandemic,hasstuckformany.

Inmanycountries,growthinmobilemoneyactivityisnow

outpacingnew

registrations–asignthattheindustryismaturingbeyond

ahandfulofmarkets.Digital

transactions

are

increasing

as

the

use

ofcash

slows

downTransaction

values

grew

by

22%

between2021

and

2022,

from

$1

trillion

to

around$1.26

trillion.However,

theshareofcash-basedtransactionsintheoverall

transactionmixdeclined,withcash-inandcash-outtransactionsdroppingnearlytwo

percentagepoints.Thisisdueto

asigni?cantriseindigitaltransactions,particularlyinteroperablebanktransfersandbillpayments.Thepandemicitselfledto

asigni?cantglobalexpansionofmobilemoneyservicesandaccounts.DatafromtheannualGSMAGlobalAdoptionSurvey

suggeststhatregisteredaccountsand30-dayactiveaccountsgrewfasterthanforecastin2019.Thepandemicwaspartlyresponsibleforanadditional400millionregisteredaccountsbetween2019and2022.Thisisatleast30%higherthanforecastin2019.Pandemiclockdownsandrestrictionsonmovementdrove

uptheuseofdigitalpayments,includingmobilemoney,

globally.Global

daily

transaction

values

are

exceedingpredictionsIn

2020,

global

daily

transaction

valuesexceeded

$2

billion.TheStateoftheIndustryReportonMobileMoney2021(covering

datafrom2020)suggestedthiscouldreach$3billionaday

by

theendof2022.This?gurehasbeensurpassed,with$3.45billiontransacteddailyviamobilemoneyin2022.Growing

agent

networks

continue

to

driveindustry

expansionTheStateoftheIndustryReportonMobileMoney2023looksatthegrowthofmobilemoneyinapost-pandemicworld.Thereporthighlightswhatthishasmeantformobilemoneyproviders(MMPs),agentnetworksandthemillionsofnew

andexistingcustomersthatembracedmobilemoneyin2022.The

number

of

mobile

money

agents

grewfrom

12

million

in

2021

to

around

17

millionin

2022

–

a

staggering

41%

year-on-yearincrease.Muchofthisgrowthwas

inNigeriawherealiberalisedregulatoryregimehasledtoanincreaseinMMPs.Agentsare

animportantpartofanymobilenetworkserviceandwere

responsiblefortwo-thirdsofallcash-intransactionsin2022.Adoption

and

active

usage

continue

to

riseRegistered

mobile

money

accounts

grew

by13%

year

on

year,

from

1.4

billion

in

2021

to1.6

billion

in

2022.Thiscanbeattributed,inpart,to

regulatorychangesinSub-SaharanAfrica,particularlyinNigeriaandEthiopiawheremobilemoneyadoptionroserapidly.Accountsactiveona30-daybasisalsogrew

atthesamerate

year

onyear,

withSub-SaharanWomen

in

low-

and

middle-income

countriesare

28%

less

likely

than

men

to

own

a

mobilemoney

accountMore

women

have

a

mobile

money

accountthan

ever

before

and

are

using

it

at

a

similarrate

as

men

on

a

30-day

basis.

However,

thereisstillagendergapinaccountownershipthat5THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023hasrecentlywidenedincountriessuchasNigeriaandPakistan.Fast-growing

interoperable

transactions

aredriving

the

industry

tooMMPsare

increasinglyconnectedto

localbanks–18onaverage.

Bank-to-mobile

interoperabletransactions

were

among

the

fastest

growinguse

cases

in

2022,

increasing

36%

year

onyear,

while

mobile-to-bank

transactions

roseby

47%.Oneofthemainbarriersto

closingthegendergapismobilephoneownership:increasingmobilephoneownershipcanimprove

mobilemoneyadoptionrates

amongwomen.Otherstepsto

closethemobilemoneygendergapincludeincreasingwomen’sdigitalskillsandawarenessofthebene?tsofmobilemoney,

andMobile

money

remains

a

key

savings

channeltacklingsocialnormsandotherbarriersthatare

In

2022,

around

60%

of

MMPs

offered

users

apreventingwomenfromusingit.savings

account.Halfoftheseprovidersdidnotofferasavingsproductin2021.TheWorld

BankGlobalFindex2021foundthat15%ofadultsinSub-SaharanAfrica,or39%ofallmobilemoneyaccountownersintheregion,saved

usingamobilemoneyaccount.Bill

payments

grew

faster

than

all

other

usecasesIn

2022,

bill

payments

rose

by

36%

yearon

year,

becoming

the

third

most

commontransaction

after

person-to-person

(P2P)transfers

and

combined

cash-in/cash-out(CICO)

transactions.Around97%

ofMMPssurveyed

in2022offerbillpayments.Someofthisgrowthwas

drivenby

greaterintegrationbetweenMMPsandcompanies,particularlyenergysuppliers.Theongoingincreaseinenergypricesinmanycountrieshasledtoseveral

energycompaniesbecomingthelargestThe

industry

is

edging

back

towards

revenuediversi?cationMMPs

remain

reliant

on

customer

fees,

whichcontributed

79%

of

reported

revenue

as

ofJune

2022.Thisisanimprovementonthe87%sharereportedin2020,whichwas

in?uencedbymanytransactionsbeingzero

rated.MMPshaveroomforrevenue

growthfrombusinessandrecipientsofmobilemoney-basedbillpayments.

governmentfees,whichmadeup33%oftheirrevenue

in2019.International

remittances

continue

to

bene?tfrom

pandemic-induced

growthRegulation

has

been

in?uenced

by

challengessuch

as

taxation

and

fraudIn2022,mobilemoney-enabledinternationalremittancesgrew

by

28%year

onyear.

Duringthepandemic,manydiasporassentmorefundsviamobilemoneyto

friendsandfamilythanever

before.Asaresult,internationalremittancesgrew

signi?cantlyinboth2020and2021,asmanysendersfavoured

mobilemoneyforitsef?ciency,

speed,safetyandcost-effectiveness.Thistrendcontinuedin2022,albeitataslower

rate.Regulationhasfocusedonensuringpaymentsystems

remainsafeandef?cientwhilealsoencouraginginnovation.However,

themobilemoneyindustryisfacingseveral

regulatorychallenges.Somecountrieshave

introducedtaxesonmobilemoneytransactionsandfeesthatdonotalignwiththeir?nancialinclusionobjectives.Fraudalsoremainsanindustry-wideissue,whichmanyregulatorsare

aimingto

overcome

throughimproved

consumerawarenessandcapacitybuilding.Mobilemoneyisleadingthepathway

toreachingtheUNSDG10c.targetof3%forremittancetransactioncosts.TheWorld

Bank’sRemittancesPriceWorldwidepublicationreportedthattheglobalaverage

costofsending$200viamobilemoneywas

3.73%,nearlyhalfoftheglobalaverage.6THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023Mobile

money

in

2022401

mActive

30-dayaccounts1.6

bnRegistered

mobilemoney

accounts%13+586

mActive

90-dayaccountsYEAR-ON-YEARGROWTHRATEYEAR-ON-YEAR%GROWTHRATE13+%22

$1.26

tn+YEAR-ON-YEARGROWTHRATEValue

of

transactions17.4

m7.2

mRegistered

agentsActive

agentsYEAR-ON-YEARYEAR-ON-YEARGROWTHRATE%GROWTHRATE41%25++$22

bn$78

bnInternationalMerchant

paymentsprocessed

per

yearremittancesprocessed

per

yearYEAR-ON-YEARYEAR-ON-YEAR%GROWTHRATE28%GROWTHRATE17++Live

mobilemoneydeployments3157THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

20232022

Global

overviewAccountsRegisteredmobileActive

90-dayaccountsActive

30-dayaccountsmoneyaccounts1.6

bn401

m

586

m%%%+

13+

13+

13TransactionsAgentsTransaction

volumeTransaction

value

($)RegisteredActive65

bn

1.26

tn

17.4

m

7.2

m%%%%+

19+

22+

41+

25Monthly

value

snapshot

-

December2022Digital

InBulkdisbursements

6%Bank-to-mobile

6%Incominginternationalremittances

1%Digital

OutPerson-to-personoff-net

2%Digital

In%Airtimetop-ups

1%Billpayments

7%14%23Digital

Out%19Cash

In%Mobile-to-bank

8%16Cash

Out%Outgoinginternationalremittances

1%28CirculatingCirculatingPerson-to-personon-net

22%Merchantpayments

6%*Percentageshave

beenroundedto

theirnearestwholenumber.Somebreakdownsmaynotaddupto

theirrespectivesub-totalsdueto

roundingerrors.8THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023Regional

growth

in

2022ActiveLiveRegisteredaccountsTransactionvolumeTransactionvalue($)(30-day)accountsservices1.6

bn401

m65

bn1.26

tnGlobal31515434543331%%%%+

13+

13+

19+

22Sub-SaharanAfrica763

m218

m45

bn832

bn%%%%+

17+

15+

21+

22336

m82

m10

bn185

bnSouth

Asia%%%%+

13+

12+

16+

20East

Asia361

m68

m8

bn180

bn%%%%and

Paci?c+

7+

6+

12+

21Latin

Americaand

the57

m22

m1

bn35

bn%%%%+

13+

16+

17+

17CaribbeanMiddle

Eastand

NorthAfrica59

m6

m357

m21

bn%%%%+

7+

39+

53+

4522

m5

m345

m6

bn9%%%%Europe

andCentral

Asia+

4+

10+

17+

199THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023Growth

in

Africa

in

2022LiveRegisteredaccountsActiveTransactionvolumeTransactionvalue

($)Africaservices(30-day)

accounts781

m219

m44.9

bn836.5

bn166%%%%+

17+

15+

21+

22North

AfricaWest

AfricaLive

servicesRegistered

accountsActive

(30-day)

accounts

1

mTransaction

volume

97

mTransaction

value

($)

4.7

bn

2812%18

m151321Live

services66290

mActive

(30-day)

accounts

76

mTransaction

volume

12

bnTransaction

value

($)%%Registered

accounts27%%30%%29%277

bn

22East

AfricaLive

services56390

mActive

(30-day)

accounts

115

mTransaction

volume

28

bnTransaction

value

($)

491.8

bn

23%Registered

accounts12%8%18%Central

AfricaLive

services18%Registered

accounts65

m6%Active

(30-day)

accounts

22

mTransaction

volume

3.7

bnTransaction

value

($)

57.6

bn

109%20%Southern

AfricaLive

services1418

m%Registered

accounts16%Active

(30-day)

accounts

5

mTransaction

volume

490

m

28Transaction

value

($)24%%5.3

bn1410THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

202311THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023The

big

picture:

mobile

moneyin

a

post-COVID

world12THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023Longconsideredanicheofferinginjustafewmarkets,mobilemoneyisnow

animportantpartofmainstream?nancialservicesinmanylow-

andmiddle-incomecountries(LMICs).DuringtheheightoftheCOVID-19

pandemic,mobilemoneyplayed

animportantroleasmillionsofpeopleuseddigitalpayments–manyforthe?rsttime–fortheirdailyneeds.Astheimpactofthepandemicbeganto

wearoff,

mobilemoneyservicescontinuedto

growfasterthanpre-COVID

rates.Servicesinseveralcountrieshave

seenmobilemoneyactivitygrowthoutstripnew

registrations,indicatingagraduallymaturingindustry.RegisteredandactiveaccountscontinuesteadygrowthAs

theworldmovestowardsapost-COVIDera,mobilemoneyserviceshavecontinuedto

showresilientgrowth.In

2022,therewerenearly1.6

billionregisteredmobilemoneyaccountsworldwide,morethandoublethenumber

ofregisteredaccounts(772

million)in2017.

Whileittookaround16

yearsfortheindustryto

top750millionregisteredcustomers,itonlytookanother?veyearsforthisnumber

to

double(Figure1).Figure

1:

Numberofyearstakento

achieve50%ofaccountshareRegisteredaccounts800

m800

m1.6bnActive30-day200

m401m200

maccounts%%5050in

17in

5yearsyears2001-20172018-2022Source:

GSMA

Global

Adoption

Survey

202213THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023Registeredaccountsgrewby

13%in2022comparedto2021Thenumberofaccountsactiveona30-daybasisgrew

by

13%year

onyear

tooWhilethenumber

ofregisteredaccountsincreasedfasterduringtheheightoftheCOVID-19pandemicin2020and

2021,

thiswasoverdoublepre-COVIDgrowthin2019(Figure2).Nearly

two-thirdsof

this

growthwas

in

Sub-Saharan

Africa

whilea

?fth

was

inSouth

Asia.Likeregisteredaccounts,thisislower

thanthegrowthrates

seenin2020and2021,buthigherthanthepre-pandemicgrowthrate

in2019.Muchofthisgrowthwas

inthesameproportionasthegrowthinregisteredaccountsinSub-SaharanAfrica(62%)andSouthAsia(19%).Figure

2

Registeredandactive30-dayaccountsandyear-on-yeargrowthrates,2012-20221.800m%131.600m1.400m1.300m1.200m1.000m800m600m400m200m0%22%14%6%13%15%23%10RegisteredaccountsActive

-30DayaccountsYear

-on-yeargrowthrate%Source:

GSMA

Global

Adoption

Survey

202214THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023BOX

1:The

impact

of

COVID-19

on

mobile

moneyTheGSMAMobileMoneyteamcompareditsforecastsfrom2019(pre-pandemic)and2022(whenmanycountrieshadstartedliftingoralreadyliftedCOVID-19

restrictions)to

understandtheimpactoftheCOVID-19pandemiconthemobilemoneyindustry.

Thetrendsfromthisanalysis(Figure3)suggestthatthepandemicsupportedanacceleratedexpansionofmobilemoneyaccounts.In2020,registeredaccountswere

4%higherthanforecastbeforethepandemic.Similarly,thenumberofactive30-dayaccountssurpassedforecastsby

8%in2020.Bothregisteredandactive30-dayaccountsgrew

fasterthan2019forecasts.Figure

3:

Forecastsandestimatesformobilemoneyaccounts,2019–2022Registeredaccounts1

bn2019

1.01bn1.1

bn1.2

bn1.3

bn1.4

bn1.5

bn1.6

bn1.01bn2020202120221.11

bn1.16

bn1.2bn1.41bn1.28bn1.6bnAccountsabove2019forecast2019forecast2022estimatesActive

30-dayaccounts240

m260

m280

m300

m320

m340

m360

m380

m400

m420

m2019202020212022250m250m285m307

m309m354m330m401mAccountsabove2019forecast2019forecast2022estimatesSource:

Source:

GSMA

Global

Adoption

Surveys

and

GSMA

forecasts15THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023Monthlyactivityrates

have

remainedstableataround25%year

onyearMobilemoneyservicesinLatinAmericaandtheCaribbeanhave

seenasigni?cantincreaseinac-tivitybetween2019and2022.Thistrendalignswiththefactthattheregionhastraditionallyhadthehighestactivityrates

globally.Whilethisislower

thanthe26.6%rate

in2020(Figure4),the30-dayactivityrate

hasin-creasedfrompre-pandemiclevels.Thistrendismirroredacrossallregions,except

inAsiawhereactivityrates

have

beendroppingsince2019.Figure

4:

Active

30-dayactivityrates

by

region,2019–20222019202020212022%%%%EastAsiaandPaci?cLatinAmericaandtheCarribeanSouthAsia21.721.119.118.9%%%%33.336.238.038.7%%%%24.926.324.424.3%%%%Sub-SaharanAfrica27.531.128.928.5%%%%Global24.726.625.025.1Source:

GSMA

Global

Adoption

Survey

2022Agentscontinueto

bethebackboneofthemobilemoneyindustryfrom12millionin2021.Inturn,thisgrowthincreasedthenumberofactiveagentsto

7.2millionin2022,a25%year-on-yearincrease.ThebulkofthisgrowthcamefromSub-SaharanAfrica,whereagentoutletsnearlydoubledyearonyear.

Thiswas

drivenby

asigni?cantriseinagentsinWest

Africa(Figure5),whereseveralnew

mobilemoneyserviceswere

launched.In2022,mobilemoneyagentswere

responsiblefordigitising$294million(totalcash-intransactions),up17%from2021.Nearlytwo-thirdsofallincomingtransactionsare

cash-insperformedby

agents,makingagentsthemaingateway

to

digital?nancialinclusioninmarketswherecashdominates.Mobilemoneyagentsare

theface

oftheindustrygloballyandresponsibleforonboardingandeducatinghundredsofmillionsofcustomers.Formany,agentsremainatrustedentrypointto

themobilemoneyecosystem,offeringaconvenientchannelto

digitisecashandprovidingthe?rstlineofcustomersupport.17MAGENTSREGISTEREDIN2022Thenumberofregisteredagentsreached17millionin2022,a41%

year-on-yearincrease16THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023Figure

5:

Registeredagents,2019–2022RegisteredagentsActiveagents2021202220212022West

Africa2,457,0002,269,000836,00089,0006,493,0002,481,000913,0001,215,0001,469,200402,00036,0002,128,0001,664,000499,00049,000EastAfricaCentralAfricaSouthernAfricaSub-SaharanAfrica114,0005,652,00010,001,0003,123,0004,339,000Source:

GSMA

Global

Adoption

Survey

2022Subregionalanalysis:West

Africanow

drivesgrowthinSub-SaharanAfrica2020,butthishasfallenfortwo

consecutiveyears(Figure6).Activityrates

inWest

Africaincreasedconsistentlybetween2018and2022andare

now

approachingSub-SaharanAfricanactivityrates.Intheearlyyearsofmobilemoneygrowth,EastAfricawas

thepowerhouse.Theregionhadthehighestactivityrate

inSub-SaharanAfricainFigure

6:

Activityrates

(30-day)inSub-SaharanAfrica,2018–2022Active

30-day

activity

rates

(Sub-Saharan

Africa)%%%%%%%%%%%4038363432302826242220%31.1%28.9%%27.327.5%28.5020182019202020212022Sub-SaharanAfricaEastAfricaCentralAfricaSouthernAfricaWest

AfricaSource:

GSMA

Global

Adoption

Survey

202217THE

STATE

OF

THEINDUSTRY

REPORTON

MOBILE

MONEY

2023AnnualgrowthinactiveaccountsinWest

Africa

thehighestnumberofnew

accountsofallhasincreasedalmostevery

year

since2018.Active

accountshave

risenfaster,

year

onyear,thanregisteredaccounts.InWest

Africa,activeaccountsgrew

by

25%between2021and2022subregionsworldwide(Figure7).WithinWestAfrica,C?ted’Ivoire,GhanaandSenegalhavebeenmobilemoneyleaders,followedcloselyby

Benin,BurkinaFasoandMali.Between2020whileregisteredaccountsgrew

by

21%.Notonly

and2022,thesecountrieswere

themaindriversare

morepeopleregisteringformobilemoneyaccounts,butmanywhohave

signedupareactivelyusingmobilemoneyfortheireverydayneeds–morethanusershave

inpreviousyears.ofgrowthintheregion.Theintroductionofthepaymentservicebank(PSB)licencehas