飯店服務(wù)英語 The Front Desk

Unit2TheFrontDeskLesson2WelcomingtheGuestsandCheck-inLesson1Pick-upattheAirportLesson4CheckingOutLesson3DailyServiceLesson1Pick-upattheAirportGoalLearntogreetguestsandtopickthemupattheairport.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLookandLearnWritethefollowingtermsbelowpictures.

customs

limousine

trolley

parkinglot

taxi

welcomeboardtrolleytaxilimousinecustomsparkinglotwelcomeboard1酒店的職員Carol（C）到機(jī)場(chǎng)迎接酒店的客人MichaelGreen（G）。當(dāng)他看到客人走出機(jī)場(chǎng)出口處后，便迎上前去……C:Excuseme.AreyouMr.GreenfromCanada?G:Yes,I’mMichaelGreen.Andyouare...?C:Letmeintroducemyself.Myname’sCarol,sentby7-DaysHoteltopickyouup.G:Nicetomeetyou,Carol.JustcallmeMichael.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1酒店的職員Carol（C）到機(jī)場(chǎng)迎接酒店的客人MichaelGreen（G）。當(dāng)他看到客人走出機(jī)場(chǎng)出口處后，便迎上前去……C:Nicetomeetyoutoo,Michael.How’stheflight?Youlookabittiredafternearlytenhours’trip.G:That’sOK.I’mverysorrytokeepyouwaitingforsuchalongtime.The?ightfromCanadawasdelayedbecauseofthebadweather.C:Itdoesn’tmatter.G:IthinkI’dbettertakeagoodrestatthehotel.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1酒店的職員Carol（C）到機(jī)場(chǎng)迎接酒店的客人MichaelGreen（G）。當(dāng)他看到客人走出機(jī)場(chǎng)出口處后，便迎上前去……C:Isallyourbaggagehere?G:Yes,allishere.C:Pleaseletmehelpyouwiththebaggage.I’lltakethemtothemini-busintheparkinglotoftheairport.G:Thankyouverymuch.C:It’smypleasure.Comewithme,please.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1A.Fillintheblanksandchangetheformsifnecessary.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesintroduce

pick...up

wait...for

delay

becauseof1.Thetrain

byheavyrain.2.I’ll

you

onthewaytothehotel.3.Letme

myfriendstoyou.4.He

hisbrother

twohoursatthestation.5.Hewaslate

missingthelastbus.wasdelayedpickupintroducehasbeenwaitingbecauseof31.Howshouldyouintroduceyourselfwhenyoumeetyourguest?

2.HowlongdidMichael’s?ighttake?3.Whywasthe?ightdelayed?1B.Listentothedialogueagainandanswerthequestions.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesGoodevening.Letmeintroducemyselftoyou.I’mxxx,fromxxxHotel.Nearly10hours.Theflightwasdelayedbecauseofthebadweather.LookandLearnDialogueReadingLearnMore1NewWordsandPhrases接機(jī)服務(wù)應(yīng)注意哪些環(huán)節(jié)？Whenreceivingguestsattheairport,takewelcomeboardwithyouandraiseitwhileyouarewaiting.Ifthereisanychange—delayorcancellationofthe?ight,contacttheChiefConciergeassoonaspossibleandwaitforfurtherinstructions.Whentheguestsarrive,greetthempolitelywithafriendlysmile.Thenhelpthemwiththeluggagetothehotelcarorlimousinewaitingoutsideintheairportparkinglot.Onthewaybacktothehotel,introducethecityandsomebeautifultouristattractions.機(jī)場(chǎng)迎賓時(shí)，應(yīng)高舉接機(jī)牌等候客人。如果有變化——航班延誤、航班取消，要及時(shí)與禮賓部領(lǐng)班聯(lián)系，等候下一步指令?？腿说竭_(dá)之后，面帶微笑，禮貌問候，然后幫助客人把行李搬到停在停車場(chǎng)的酒店轎車或豪華客車上。在回酒店的路途中可向客人介紹城市和旅游景點(diǎn)。LookandLearnDialogueReadingLearnMore1NewWordsandPhrasesA.MatchtheEnglishwiththeChinese.Drawlines.welcomeboard

禮賓部領(lǐng)班theChiefConcierge

友好的微笑furtherinstructions

接機(jī)牌afriendlysmile

進(jìn)一步的指示touristattractions

旅游勝地B.TranslatethefollowingsentencesintoChinese.1.

Whentheguestsarrive,greetthempolitelywithafriendlysmile.2.Helpguestswiththeirluggagetothehotelcar.

3.Whenreceivingguestsattheairport,takewelcomeboardwithyouandraiseitwhileyouarewaiting.

客人到達(dá)之后，面帶微笑，禮貌地問候

幫助客人把行李搬到停在停車場(chǎng)的酒店的轎車或豪華客車上。

機(jī)場(chǎng)迎賓時(shí)，舉著接機(jī)牌等候客人。LookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLearnMorePayattentiontobuildupafriendlyrelationshipbetweenguestsand

staff.LookandLearnDialogueReadingLearnMore1NewWordsandPhrasescustoms['k?st?mz]n.海關(guān)trolley['tr?li]n.手推車parking[?pɑ:ki?]n.泊車位delay[di'lei]v.延遲baggage['b?ɡid?]n.行李chief[t?i:f]adj.級(jí)別最高的，為首的concierge[k?nsi'???]n.禮賓部instruction[in'str?k??n]n.指示attraction[?'tr?k??n]n.具有吸引力的事物parkinglot停車場(chǎng)welcomeboard接機(jī)牌ChiefConcierge禮賓部領(lǐng)班touristattractions旅游景點(diǎn)Lesson2WelcomingtheGuestsandCheck-inGoalUsestandardEnglishtoreceiveguestsandhelpthemcheckin.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.register

hotellounge

porter/bellboyluggage

cartpassport

servicebrochureservicebrochurehotelloungeluggagecartregisterbellboypassport2顧客MaryBush（B）走進(jìn)花園酒店，行李員John（J）將她帶到前臺(tái)工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。J:Goodevening,Madam.WelcometoGardenHotel.IamJohn.MayIhelpyouwithyourluggage?B:Thankyou,John.J:Howmanypiecesofluggagedoyouhave?B:Three,onesuitcaseandtwohandbags.J:Allright.Letmeshowyoutothefrontdesk.Thisway,please.B:Thankyou.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2顧客MaryBush（B）走進(jìn)花園酒店，行李員John（J）將她帶到前臺(tái)工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。(atthefrontdesk)C:Goodevening,welcometoourhotel.MayIhelpyou?B:Goodevening.I’dliketocheck-in.C:Haveyoureserved?B:Yes,Imadeareservationlastweek.C:What’sthename,please?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2顧客MaryBush（B）走進(jìn)花園酒店，行李員John（J）將她帶到前臺(tái)工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。B:MaryBush.C:Justamoment,please.Letmehaveacheck...Wouldyoupleaseshowmeyourpassportandregisterhere?B:Okay.Hereyouare.C:Hereisthekeycard.B:Iamtiredafterfourhours’?ight.Doyouhavehotwatershower?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2顧客MaryBush（B）走進(jìn)花園酒店，行李員John（J）將她帶到前臺(tái)工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。C:Yes,weoffer24-hourhotwaterservice.Oryoumaytakea

saunainourhotel,that’sfreeserviceforourhotelguests.C:Thebreakfastisservedatthehotelrestaurantonthe3rd?oorfrom7a.m.to9a.m..Andthesearethevouchersforyourbreakfast.B:Thankyou.C:Wearealwaysatyourservice.Doyouneedmorning-callservice?B:Yes,please.8:00a.m.fortomorrowmorning.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2顧客MaryBush（B）走進(jìn)花園酒店，行李員John（J）將她帶到前臺(tái)工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。(Aftertheguest?nishedcheck-in)J:Finished,Madam?B:Finished.J:MayIhaveyourroomcard?B:Yes,hereyouare.J:Thanks.Yourroomnumberis1206,Mrs.Bush.Iwillshowyoutoyourroom.Thisway,please.B:Thankyou.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2顧客MaryBush（B）走進(jìn)花園酒店，行李員John（J）將她帶到前臺(tái)工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。(atRoom1206)J:Hereweare,Mrs.Bush.Room1206.Letmehelpyouopenthedoor...MayIputyourluggagehere?B:Thankyouverymuch.J:That’smyjob.Howdoyoulikethisroom?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2顧客MaryBush（B）走進(jìn)花園酒店，行李員John（J）將她帶到前臺(tái)工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。B:Itisverycozy.Ilikeitverymuch.J:Ifyouhaveanyrequirementsorhavesomedifficulties,thereisahotelservicebrochureonthedesk.B:That’sgreat.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1.Themorning-callisat

.2.Iwillsay

whenIhelptheguestswiththeirbags.3.Iwillsay

whenIkeepguestswaiting.LookandLearnDialogueReadingLearnMore2NewWordsandPhrasesA.Matchthetermswiththecorrectmeanings.Drawlines.B.Practicethedialogueinpairsandfillintheblanks.musementorteroach1.check-in

2.register

3.sauna

4.cozy

a.whichisrequiredinordertoobtainroomserviceforthestayb.warm,comfortableandsafec.toputinformation,especiallyyourname,intoarecordinahoteld.aroomwhichisheatedtoahightemperature,usuallywithsteamLookandLearnDialogueReadingLearnMore2NewWordsandPhrases飯店的門面——前廳部Thedutyofthefrontdeskistowelcometheguests,completetheprocessofcheck-inandcheck-out,arrangethedailyworkanddealwithemergencies.Theconciergedeskisonepartoffrontdeskservice.Itisinchargeofthelimousineserviceandtheluggage.Theguestsalwaysturntothefrontdeskforhelpwhentheygetintotroubleorwanttoenjoythemselvesduringtheirstayatthehotel.Sotheserviceofthefrontdeskcangivethegueststhemostimportantimpressions.前廳部的主要職責(zé)是接待客人，為客人辦理住店和離店手續(xù)，安排日常工作，處理緊急事務(wù)。禮賓部是前臺(tái)的一部分。它主要負(fù)責(zé)接機(jī)服務(wù)和行李搬運(yùn)?？腿擞龅絾栴}或者想在住店期間放松一下時(shí)大多會(huì)找到前廳部。因此，前廳服務(wù)的好壞在客人的腦海里面印象最深。LookandLearnDialogueReadingLearnMore2NewWordsandPhrasesA.Writethecorrecttermsbelowpictures.check-in

frontdesk

conciergedeskfrontdeskcheckinconciergedeskLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesB.ReadthetextagainandcircleYesorNo.1.Theconciergedeskisonepartoffrontdeskservice.

2.Theserviceoftheconciergedeskcangivetheguestthe

most

importantimpressions.

3.Theguestsalwaysturntothefrontdeskforhelp.

yesnoyesLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesLearnMore1.Howmanytwin-bedroomshaveyoubooked?2.Doyouneedthebellboytoshowyouup?3.Enjoyyourstayinthehotel.4.Quickandef?cientreceptionwillhelptheguestsrestintimeafteroneday’sjourney.5.Thereceptionservicewithpassionmaymakeguestsfeelathome.6.Whenguestsgetoutofthecar,thedoormanshouldopenthecardoorforthemandsay“Mindyourhead,please.”您預(yù)訂了幾個(gè)雙人間？您需要行李員帶您上去嗎？祝您住店期間愉快?？焖俑咝У娜胱〉怯浤芊奖憧腿嗽谝惶炻眯兄蟮玫郊皶r(shí)的休息。酒店前臺(tái)的熱情接待能讓客人有賓至如歸的感覺客人下車時(shí)，門童應(yīng)幫客人開車門并提醒客人“小心碰頭”。LookandLearnDialogueReadingLearnMore2NewWordsandPhraseslounge[laund?]n.休息廳，休息室porter['p?:t?]n.行李員brochure['br?u?u?]n.小冊(cè)子shower['?au?]n.淋浴sauna['s?:n?]n.桑拿浴voucher['va?t??]n.餐券cozy['k?uzi]adj.舒適的requirement[ri?kwai?m?nt]n.要求emergency[i'm?:d??nsi]n.緊急情況charge[t?ɑ:d?]n.掌管impression[im'pre??n]n.印象frontdesk前臺(tái)morning-callservice叫醒服務(wù)dailywork日常工作conciergedesk禮賓部inchargeof負(fù)責(zé)Lesson3DailyServiceGoalUse?uentEnglishtoservethespeci?cneeds.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore3NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.airconditioner

towel

washsetwashsettowelairconditioner3客人Michael（M）入住房間后，對(duì)房間設(shè)施及房間位置不滿意，前臺(tái)服務(wù)員Celeste（C）接聽了電話。交流過程中，Michael順便對(duì)房間做了延期。C:Goodafternoon,frontdeskservice.WhatcanIdoforyou?M:I’mstayinginroom1243.Iwanttochangearoom.C:MayIhaveyourname,sir?M:MichaelGreen.C:Mr.Green,couldyoutellmethereasonofchangingtheroom?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3客人Michael（M）入住房間后，對(duì)房間設(shè)施及房間位置不滿意，前臺(tái)服務(wù)員Celeste（C）接聽了電話。交流過程中，Michael順便對(duì)房間做了延期。M:Ithinkthereissomethingwrongwiththeairconditionerintheroom.C:Haveyoupressedthebuttononthebedsidecabinet?M:Yes,I’veturnediton,butitwasstilloutofwork.C:Okay,I’llsendsomeoneuptorepairit.M:MayImovetoanotherroomfartherawayfromit?Thereistoomuchnoise,fortheroomisnexttothebaggageelevator.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3客人Michael（M）入住房間后，對(duì)房間設(shè)施及房間位置不滿意，前臺(tái)服務(wù)員Celeste（C）接聽了電話。交流過程中，Michael順便對(duì)房間做了延期。C:I’mawfullysorry,Idoapologize.Haveyouusedthewashset,thetowel,orotherroomservices?M:Notyet.C:That’sgood.I’llchangeanotherroomforyou.Howaboutroom1228,whichisfarawayfromtheelevator?M:Allright.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3客人Michael（M）入住房間后，對(duì)房間設(shè)施及房間位置不滿意，前臺(tái)服務(wù)員Celeste（C）接聽了電話。交流過程中，Michael順便對(duì)房間做了延期。C:AnythingelseIcandoforyou?M:Thefairherewillbeended4dayslater,soIwanttoextendmystay.C:Forhowmanymoredays?M:Iwanttostayanothertwonights.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3客人Michael（M）入住房間后，對(duì)房間設(shè)施及房間位置不滿意，前臺(tái)服務(wù)員Celeste（C）接聽了電話。交流過程中，Michael順便對(duì)房間做了延期。C:Letmeseeifwehaveanyrooms...Yes,westillhaveseveralopenings.Butroom1228hasbeenreservedatthattime.I’mafraidthatyouhavetomovetoanotherroom,room1220withafrontview.M:Isitalsoaquietroom?C:I’msorrytoinformyouthatitisaroomfacingthestreet.Youknowitisthepeakseason.Mostoftheroomshavebeenbookedaheadofthedate.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3客人Michael（M）入住房間后，對(duì)房間設(shè)施及房間位置不滿意，前臺(tái)服務(wù)員Celeste（C）接聽了電話。交流過程中，Michael順便對(duì)房間做了延期。M:Okay.I’lltaketheroom.C:Sir,wouldyouliketocomedowntothefrontdesk?Let’smakeanextensionofyourstayanddealwithyourroomchanging.M:I’llberightthereafewminuteslater.C:Seeyouthen.Good-bye.M:Thankyouverymuch.Good-bye.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3A.Fillintheblanksandchangetheformsifnecessary.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesapologizeinformextendwrongwithfaraway1.Helives

fromus.2.What’s

theheater?3.We

forthisinconvenience.4.I’dliketo

ourstayfortwodays,forwehavetotakepartinsomebusinessactivities.5.Sorry,wefailedto

youimmediately.farawaywrongwithapologizeextendinform1.WhydoesMichaelwanttochangehisroom?2.DoesMichaelchangehisroomsuccessfully?3.WhatroomdoesMichael?nallystayin?3B.Practicethedialogueinpairsandanswerthefollowingquestions.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesTheairconditionerdoesnotwork,andtheroomistoonoisy.Yes,hedoes.Room1228.LookandLearnDialogueReadingLearnMore3NewWordsandPhrases處理客戶來電Whenaguestcallsyoutoasksomethingheisnotsureortomakeacomplaintaboutsomething,besurenottoarguewiththeguest.Instead,tryyourbesttomakeclearwhatitis.Certainlyyoucanasktheguestsomequestions,sothattheguestcanhaveachancetoexplain.Figureoutwhatthematteris,andhanditovertotherelateddepartmentassoonaspossible.Forexample:當(dāng)客人打電話來詢問某事或者因某事向你投訴時(shí)，千萬不要和客人爭(zhēng)論，而應(yīng)盡你所能弄清情況。當(dāng)然，你還可以向客人提問題，這樣客人也有機(jī)會(huì)解釋。了解狀況后應(yīng)盡快將問題移交相關(guān)部門。例如：LookandLearnDialogueReadingLearnMore3NewWordsandPhrases處理客戶來電LookandLearnDialogueReadingLearnMore3NewWordsandPhrasesFillintheblanksaccordingtothetext.FrontDeskBusinessCenterFoodandBeverageDepartmentHousekeepingDepartmentFitnessCenterLookandLearnDialogueReadingLearnMore3NewWordsandPhrasesLearnMoreUsefultips.1.Eachhotelguesthopestheroomcouldbequietandfullyequippedwhenhe/shechecks-in.Soequipmentinthehotelshouldbedetectednormally,andbepromisedtoworkwell.2.Solvingproblemsforthehotelguestseffectivelyandtimelyisoneoftheimportantsteps,whichcouldgivetheguestsgoodimpressionsofthehotel.客人到達(dá)酒店后，都希望入住的房間環(huán)境安靜、設(shè)備齊全。因此，酒店方面應(yīng)當(dāng)經(jīng)常檢測(cè)房間各項(xiàng)設(shè)備是否能正常運(yùn)作。及時(shí)有效地為入住客人解決相關(guān)問題是酒店給客人留下美好印象的重要環(huán)節(jié)之一。LookandLearnDialogueReadingLearnMore3NewWordsandPhrasesLearnMoreUsefultips.3.Iftheguestcannotcontinuetostayintheroomwhereheisstayingnow,introducethenewroomandtheroomratetotheguestandthetimeofchangingtheroomaswell.4.Whenchangingaroom,iftherateofthenewroomisdifferent,youshouldexplainittotheguestclearly.如果客人不能繼續(xù)住在他現(xiàn)在住的房間里，要向客人介紹新的房間、房?jī)r(jià)，及換房的時(shí)間。辦理換房手續(xù)時(shí)，如果新房間的房?jī)r(jià)不一樣，要跟客人講清楚。LookandLearnDialogueReadingLearnMore3NewWordsandPhrasescabinet['k?binit]n.床頭柜awfully['?:fli]adv.非常地apologize[?'p?l?d?aiz]v.道歉fair[f??]n.商品交易會(huì)extend[iks'tend]v.延長(zhǎng)inform[in'f?:m]v.告訴，通知ahead[?'hed]adv.在（某人或某事物的）前面extension[iks'ten??n]n.延伸?gure['fiɡ?]v.有可能；認(rèn)為，料想related[ri'leitid]adj.有關(guān)系的safe[seif]n.保險(xiǎn)箱，保險(xiǎn)柜beverage['bev?rid?]n.飲料?tness['fitnis]n.健康conference['k?nf?r?ns]n.會(huì)議airconditioner空調(diào)makeacomplaint抱怨，投訴arguewithsb.與某人爭(zhēng)論?gureout弄清楚，解決，想出handover移交Lesson4CheckingOutGoalHelpguestscheckoutoftheirrooms.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore4NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.claimtag

cash

left-luggageof?cetraveller’scheque

handbag

suitcasecashtraveler’schequeleft-luggageofficehandbagsuitcaseclaimtag4Dialogue1—Deliverguest’scasesMaryBush（B）準(zhǔn)備離店，她請(qǐng)酒店行李員John（J）上樓搬運(yùn)行李。J:Goodmorning,thisistheConciergeDesk.MayIhelpyou?B:Goodmorning,I’mgoingtocheckoutsoon.Couldyoupickupmyluggage,please?J:Certainly,madam.MayIhaveyourroomnumber,please?B:Yes,it’s1206.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue1—Deliverguest’scasesMaryBush（B）準(zhǔn)備離店，她請(qǐng)酒店行李員John（J）上樓搬運(yùn)行李。J:Pleasewaitforamoment...Goodmorning,madam.I’vecomeforyourbags.B:Thankyou.Couldyoutakethesetwosuitcases,please?Iwillbringthehandbagwithme.J:Certainly,madam.Twosuitcases?B:Yes.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue1—Deliverguest’scasesMaryBush（B）準(zhǔn)備離店，她請(qǐng)酒店行李員John（J）上樓搬運(yùn)行李。J:Isthereanythingvaluableorbreakableinthem?B:No.J:Thisisyourclaimtag,madam.WewillkeepyourbagsattheConciergeDesk.Couldyoupickthemupthere,please?B:Certainly.Thankyou.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—CheckOut客人MichaelGreen（G）結(jié)束了這幾天的行程，他來到酒店的前臺(tái)結(jié)賬，并打算寄存行李。Jenny（J）接待了他。J:Goodmorning,sir.WhatcanIdoforyou?G:Myname’sMichaelGreen,andIwasinroom1220.I’dliketocheckouttoday.CanIhavemybillnow?J:Certainly,Mr.Green.Waitamomentplease.Letmeseethelist...Haveyouusedanyhotelservicesortakeanythingfromthemini-bar?G:No,Ihaven’tusedanyservicesortakenanythingfromthemini-bar.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—CheckOut客人MichaelGreen（G）結(jié)束了這幾天的行程，他來到酒店的前臺(tái)結(jié)賬，并打算寄存行李。Jenny（J）接待了他。J:Didyouhavebreakfastatthehoteldiningroom?G:Yes,Ijusthavebreakfastthereandpaidcash.J:It’s?ne.Servicechargeforfournights,US$88foreach,andalsothemealsthatyouhaveatthehotel.ThosemakeatotalofUS$525,orRMB3,307.5.Today’sexchangerateontheboardis6.30yuanforoneUSdollar.Pleasecheckit.G:OK.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—CheckOut客人MichaelGreen（G）結(jié)束了這幾天的行程，他來到酒店的前臺(tái)結(jié)賬，并打算寄存行李。Jenny（J）接待了他。J:Thankyou,Mr.Green.Whatcurrencydoyouwanttopay?G:USdollars.J:Wouldyouliketopayincashorbycreditcard?G:Creditcard.Hereyouare.J:Thankyou.Couldyousignhere,please?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—CheckOut客人MichaelGreen（G）結(jié)束了這幾天的行程，他來到酒店的前臺(tái)結(jié)賬，并打算寄存行李。Jenny（J）接待了他。G:Fine.CanIleavemybaggageatthefrontdeskwhileIhavelunch?J:Certainly.Ifyouspeaktothebellboy,he’lltakecareofit.G:Thankyou.J:It’smypleasure.Thankyouforyourcoming.Pleasedropinagain.Good-bye.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesA.Fillintheblanksandchangetheformsifnecessary.takecareof

dropinto

checkout

bill

exchangeratedropin1.Wehopeyou

ourhotelsoon.2.Hereisyour

andpleasecheckit.3.Couldyou

mybaggage,please?I’llleaveforawhile.4.I’dliketo

today.CanIhavemybillnow?5.C