飯店服務英語 The Front Desk

Unit2TheFrontDeskLesson2WelcomingtheGuestsandCheck-inLesson1Pick-upattheAirportLesson4CheckingOutLesson3DailyServiceLesson1Pick-upattheAirportGoalLearntogreetguestsandtopickthemupattheairport.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLookandLearnWritethefollowingtermsbelowpictures.

customs

limousine

trolley

parkinglot

taxi

welcomeboardtrolleytaxilimousinecustomsparkinglotwelcomeboard1酒店的職員Carol（C）到機場迎接酒店的客人MichaelGreen（G）。當他看到客人走出機場出口處后，便迎上前去……C:Excuseme.AreyouMr.GreenfromCanada?G:Yes,I’mMichaelGreen.Andyouare...?C:Letmeintroducemyself.Myname’sCarol,sentby7-DaysHoteltopickyouup.G:Nicetomeetyou,Carol.JustcallmeMichael.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1酒店的職員Carol（C）到機場迎接酒店的客人MichaelGreen（G）。當他看到客人走出機場出口處后，便迎上前去……C:Nicetomeetyoutoo,Michael.How’stheflight?Youlookabittiredafternearlytenhours’trip.G:That’sOK.I’mverysorrytokeepyouwaitingforsuchalongtime.The?ightfromCanadawasdelayedbecauseofthebadweather.C:Itdoesn’tmatter.G:IthinkI’dbettertakeagoodrestatthehotel.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1酒店的職員Carol（C）到機場迎接酒店的客人MichaelGreen（G）。當他看到客人走出機場出口處后，便迎上前去……C:Isallyourbaggagehere?G:Yes,allishere.C:Pleaseletmehelpyouwiththebaggage.I’lltakethemtothemini-busintheparkinglotoftheairport.G:Thankyouverymuch.C:It’smypleasure.Comewithme,please.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1A.Fillintheblanksandchangetheformsifnecessary.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesintroduce

pick...up

wait...for

delay

becauseof1.Thetrain

byheavyrain.2.I’ll

you

onthewaytothehotel.3.Letme

myfriendstoyou.4.He

hisbrother

twohoursatthestation.5.Hewaslate

missingthelastbus.wasdelayedpickupintroducehasbeenwaitingbecauseof31.Howshouldyouintroduceyourselfwhenyoumeetyourguest?

2.HowlongdidMichael’s?ighttake?3.Whywasthe?ightdelayed?1B.Listentothedialogueagainandanswerthequestions.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesGoodevening.Letmeintroducemyselftoyou.I’mxxx,fromxxxHotel.Nearly10hours.Theflightwasdelayedbecauseofthebadweather.LookandLearnDialogueReadingLearnMore1NewWordsandPhrases接機服務應注意哪些環(huán)節(jié)？Whenreceivingguestsattheairport,takewelcomeboardwithyouandraiseitwhileyouarewaiting.Ifthereisanychange—delayorcancellationofthe?ight,contacttheChiefConciergeassoonaspossibleandwaitforfurtherinstructions.Whentheguestsarrive,greetthempolitelywithafriendlysmile.Thenhelpthemwiththeluggagetothehotelcarorlimousinewaitingoutsideintheairportparkinglot.Onthewaybacktothehotel,introducethecityandsomebeautifultouristattractions.機場迎賓時，應高舉接機牌等候客人。如果有變化——航班延誤、航班取消，要及時與禮賓部領班聯(lián)系，等候下一步指令。客人到達之后，面帶微笑，禮貌問候，然后幫助客人把行李搬到停在停車場的酒店轎車或豪華客車上。在回酒店的路途中可向客人介紹城市和旅游景點。LookandLearnDialogueReadingLearnMore1NewWordsandPhrasesA.MatchtheEnglishwiththeChinese.Drawlines.welcomeboard

禮賓部領班theChiefConcierge

友好的微笑furtherinstructions

接機牌afriendlysmile

進一步的指示touristattractions

旅游勝地B.TranslatethefollowingsentencesintoChinese.1.

Whentheguestsarrive,greetthempolitelywithafriendlysmile.2.Helpguestswiththeirluggagetothehotelcar.

3.Whenreceivingguestsattheairport,takewelcomeboardwithyouandraiseitwhileyouarewaiting.

客人到達之后，面帶微笑，禮貌地問候

幫助客人把行李搬到停在停車場的酒店的轎車或豪華客車上。

機場迎賓時，舉著接機牌等候客人。LookandLearnDialogueReadingLearnMore1NewWordsandPhrasesLearnMorePayattentiontobuildupafriendlyrelationshipbetweenguestsand

staff.LookandLearnDialogueReadingLearnMore1NewWordsandPhrasescustoms['k?st?mz]n.海關trolley['tr?li]n.手推車parking[?pɑ:ki?]n.泊車位delay[di'lei]v.延遲baggage['b?ɡid?]n.行李chief[t?i:f]adj.級別最高的，為首的concierge[k?nsi'???]n.禮賓部instruction[in'str?k??n]n.指示attraction[?'tr?k??n]n.具有吸引力的事物parkinglot停車場welcomeboard接機牌ChiefConcierge禮賓部領班touristattractions旅游景點Lesson2WelcomingtheGuestsandCheck-inGoalUsestandardEnglishtoreceiveguestsandhelpthemcheckin.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.register

hotellounge

porter/bellboyluggage

cartpassport

servicebrochureservicebrochurehotelloungeluggagecartregisterbellboypassport2顧客MaryBush（B）走進花園酒店，行李員John（J）將她帶到前臺工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。J:Goodevening,Madam.WelcometoGardenHotel.IamJohn.MayIhelpyouwithyourluggage?B:Thankyou,John.J:Howmanypiecesofluggagedoyouhave?B:Three,onesuitcaseandtwohandbags.J:Allright.Letmeshowyoutothefrontdesk.Thisway,please.B:Thankyou.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2顧客MaryBush（B）走進花園酒店，行李員John（J）將她帶到前臺工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。(atthefrontdesk)C:Goodevening,welcometoourhotel.MayIhelpyou?B:Goodevening.I’dliketocheck-in.C:Haveyoureserved?B:Yes,Imadeareservationlastweek.C:What’sthename,please?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2顧客MaryBush（B）走進花園酒店，行李員John（J）將她帶到前臺工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。B:MaryBush.C:Justamoment,please.Letmehaveacheck...Wouldyoupleaseshowmeyourpassportandregisterhere?B:Okay.Hereyouare.C:Hereisthekeycard.B:Iamtiredafterfourhours’?ight.Doyouhavehotwatershower?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2顧客MaryBush（B）走進花園酒店，行李員John（J）將她帶到前臺工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。C:Yes,weoffer24-hourhotwaterservice.Oryoumaytakea

saunainourhotel,that’sfreeserviceforourhotelguests.C:Thebreakfastisservedatthehotelrestaurantonthe3rd?oorfrom7a.m.to9a.m..Andthesearethevouchersforyourbreakfast.B:Thankyou.C:Wearealwaysatyourservice.Doyouneedmorning-callservice?B:Yes,please.8:00a.m.fortomorrowmorning.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2顧客MaryBush（B）走進花園酒店，行李員John（J）將她帶到前臺工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。(Aftertheguest?nishedcheck-in)J:Finished,Madam?B:Finished.J:MayIhaveyourroomcard?B:Yes,hereyouare.J:Thanks.Yourroomnumberis1206,Mrs.Bush.Iwillshowyoutoyourroom.Thisway,please.B:Thankyou.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2顧客MaryBush（B）走進花園酒店，行李員John（J）將她帶到前臺工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。(atRoom1206)J:Hereweare,Mrs.Bush.Room1206.Letmehelpyouopenthedoor...MayIputyourluggagehere?B:Thankyouverymuch.J:That’smyjob.Howdoyoulikethisroom?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases2顧客MaryBush（B）走進花園酒店，行李員John（J）將她帶到前臺工作人員Cathy（C）那里辦理入住，手續(xù)辦好后又將她送到了房間。B:Itisverycozy.Ilikeitverymuch.J:Ifyouhaveanyrequirementsorhavesomedifficulties,thereisahotelservicebrochureonthedesk.B:That’sgreat.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases1.Themorning-callisat

.2.Iwillsay

whenIhelptheguestswiththeirbags.3.Iwillsay

whenIkeepguestswaiting.LookandLearnDialogueReadingLearnMore2NewWordsandPhrasesA.Matchthetermswiththecorrectmeanings.Drawlines.B.Practicethedialogueinpairsandfillintheblanks.musementorteroach1.check-in

2.register

3.sauna

4.cozy

a.whichisrequiredinordertoobtainroomserviceforthestayb.warm,comfortableandsafec.toputinformation,especiallyyourname,intoarecordinahoteld.aroomwhichisheatedtoahightemperature,usuallywithsteamLookandLearnDialogueReadingLearnMore2NewWordsandPhrases飯店的門面——前廳部Thedutyofthefrontdeskistowelcometheguests,completetheprocessofcheck-inandcheck-out,arrangethedailyworkanddealwithemergencies.Theconciergedeskisonepartoffrontdeskservice.Itisinchargeofthelimousineserviceandtheluggage.Theguestsalwaysturntothefrontdeskforhelpwhentheygetintotroubleorwanttoenjoythemselvesduringtheirstayatthehotel.Sotheserviceofthefrontdeskcangivethegueststhemostimportantimpressions.前廳部的主要職責是接待客人，為客人辦理住店和離店手續(xù)，安排日常工作，處理緊急事務。禮賓部是前臺的一部分。它主要負責接機服務和行李搬運?？腿擞龅絾栴}或者想在住店期間放松一下時大多會找到前廳部。因此，前廳服務的好壞在客人的腦海里面印象最深。LookandLearnDialogueReadingLearnMore2NewWordsandPhrasesA.Writethecorrecttermsbelowpictures.check-in

frontdesk

conciergedeskfrontdeskcheckinconciergedeskLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesB.ReadthetextagainandcircleYesorNo.1.Theconciergedeskisonepartoffrontdeskservice.

2.Theserviceoftheconciergedeskcangivetheguestthe

most

importantimpressions.

3.Theguestsalwaysturntothefrontdeskforhelp.

yesnoyesLookandLearnDialogueReadingLearnMore2NewWordsandPhrasesLearnMore1.Howmanytwin-bedroomshaveyoubooked?2.Doyouneedthebellboytoshowyouup?3.Enjoyyourstayinthehotel.4.Quickandef?cientreceptionwillhelptheguestsrestintimeafteroneday’sjourney.5.Thereceptionservicewithpassionmaymakeguestsfeelathome.6.Whenguestsgetoutofthecar,thedoormanshouldopenthecardoorforthemandsay“Mindyourhead,please.”您預訂了幾個雙人間？您需要行李員帶您上去嗎？祝您住店期間愉快?？焖俑咝У娜胱〉怯浤芊奖憧腿嗽谝惶炻眯兄蟮玫郊皶r的休息。酒店前臺的熱情接待能讓客人有賓至如歸的感覺客人下車時，門童應幫客人開車門并提醒客人“小心碰頭”。LookandLearnDialogueReadingLearnMore2NewWordsandPhraseslounge[laund?]n.休息廳，休息室porter['p?:t?]n.行李員brochure['br?u?u?]n.小冊子shower['?au?]n.淋浴sauna['s?:n?]n.桑拿浴voucher['va?t??]n.餐券cozy['k?uzi]adj.舒適的requirement[ri?kwai?m?nt]n.要求emergency[i'm?:d??nsi]n.緊急情況charge[t?ɑ:d?]n.掌管impression[im'pre??n]n.印象frontdesk前臺morning-callservice叫醒服務dailywork日常工作conciergedesk禮賓部inchargeof負責Lesson3DailyServiceGoalUse?uentEnglishtoservethespeci?cneeds.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore3NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.airconditioner

towel

washsetwashsettowelairconditioner3客人Michael（M）入住房間后，對房間設施及房間位置不滿意，前臺服務員Celeste（C）接聽了電話。交流過程中，Michael順便對房間做了延期。C:Goodafternoon,frontdeskservice.WhatcanIdoforyou?M:I’mstayinginroom1243.Iwanttochangearoom.C:MayIhaveyourname,sir?M:MichaelGreen.C:Mr.Green,couldyoutellmethereasonofchangingtheroom?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3客人Michael（M）入住房間后，對房間設施及房間位置不滿意，前臺服務員Celeste（C）接聽了電話。交流過程中，Michael順便對房間做了延期。M:Ithinkthereissomethingwrongwiththeairconditionerintheroom.C:Haveyoupressedthebuttononthebedsidecabinet?M:Yes,I’veturnediton,butitwasstilloutofwork.C:Okay,I’llsendsomeoneuptorepairit.M:MayImovetoanotherroomfartherawayfromit?Thereistoomuchnoise,fortheroomisnexttothebaggageelevator.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3客人Michael（M）入住房間后，對房間設施及房間位置不滿意，前臺服務員Celeste（C）接聽了電話。交流過程中，Michael順便對房間做了延期。C:I’mawfullysorry,Idoapologize.Haveyouusedthewashset,thetowel,orotherroomservices?M:Notyet.C:That’sgood.I’llchangeanotherroomforyou.Howaboutroom1228,whichisfarawayfromtheelevator?M:Allright.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3客人Michael（M）入住房間后，對房間設施及房間位置不滿意，前臺服務員Celeste（C）接聽了電話。交流過程中，Michael順便對房間做了延期。C:AnythingelseIcandoforyou?M:Thefairherewillbeended4dayslater,soIwanttoextendmystay.C:Forhowmanymoredays?M:Iwanttostayanothertwonights.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3客人Michael（M）入住房間后，對房間設施及房間位置不滿意，前臺服務員Celeste（C）接聽了電話。交流過程中，Michael順便對房間做了延期。C:Letmeseeifwehaveanyrooms...Yes,westillhaveseveralopenings.Butroom1228hasbeenreservedatthattime.I’mafraidthatyouhavetomovetoanotherroom,room1220withafrontview.M:Isitalsoaquietroom?C:I’msorrytoinformyouthatitisaroomfacingthestreet.Youknowitisthepeakseason.Mostoftheroomshavebeenbookedaheadofthedate.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3客人Michael（M）入住房間后，對房間設施及房間位置不滿意，前臺服務員Celeste（C）接聽了電話。交流過程中，Michael順便對房間做了延期。M:Okay.I’lltaketheroom.C:Sir,wouldyouliketocomedowntothefrontdesk?Let’smakeanextensionofyourstayanddealwithyourroomchanging.M:I’llberightthereafewminuteslater.C:Seeyouthen.Good-bye.M:Thankyouverymuch.Good-bye.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases3A.Fillintheblanksandchangetheformsifnecessary.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesapologizeinformextendwrongwithfaraway1.Helives

fromus.2.What’s

theheater?3.We

forthisinconvenience.4.I’dliketo

ourstayfortwodays,forwehavetotakepartinsomebusinessactivities.5.Sorry,wefailedto

youimmediately.farawaywrongwithapologizeextendinform1.WhydoesMichaelwanttochangehisroom?2.DoesMichaelchangehisroomsuccessfully?3.WhatroomdoesMichael?nallystayin?3B.Practicethedialogueinpairsandanswerthefollowingquestions.LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesTheairconditionerdoesnotwork,andtheroomistoonoisy.Yes,hedoes.Room1228.LookandLearnDialogueReadingLearnMore3NewWordsandPhrases處理客戶來電Whenaguestcallsyoutoasksomethingheisnotsureortomakeacomplaintaboutsomething,besurenottoarguewiththeguest.Instead,tryyourbesttomakeclearwhatitis.Certainlyyoucanasktheguestsomequestions,sothattheguestcanhaveachancetoexplain.Figureoutwhatthematteris,andhanditovertotherelateddepartmentassoonaspossible.Forexample:當客人打電話來詢問某事或者因某事向你投訴時，千萬不要和客人爭論，而應盡你所能弄清情況。當然，你還可以向客人提問題，這樣客人也有機會解釋。了解狀況后應盡快將問題移交相關部門。例如：LookandLearnDialogueReadingLearnMore3NewWordsandPhrases處理客戶來電LookandLearnDialogueReadingLearnMore3NewWordsandPhrasesFillintheblanksaccordingtothetext.FrontDeskBusinessCenterFoodandBeverageDepartmentHousekeepingDepartmentFitnessCenterLookandLearnDialogueReadingLearnMore3NewWordsandPhrasesLearnMoreUsefultips.1.Eachhotelguesthopestheroomcouldbequietandfullyequippedwhenhe/shechecks-in.Soequipmentinthehotelshouldbedetectednormally,andbepromisedtoworkwell.2.Solvingproblemsforthehotelguestseffectivelyandtimelyisoneoftheimportantsteps,whichcouldgivetheguestsgoodimpressionsofthehotel.客人到達酒店后，都希望入住的房間環(huán)境安靜、設備齊全。因此，酒店方面應當經常檢測房間各項設備是否能正常運作。及時有效地為入住客人解決相關問題是酒店給客人留下美好印象的重要環(huán)節(jié)之一。LookandLearnDialogueReadingLearnMore3NewWordsandPhrasesLearnMoreUsefultips.3.Iftheguestcannotcontinuetostayintheroomwhereheisstayingnow,introducethenewroomandtheroomratetotheguestandthetimeofchangingtheroomaswell.4.Whenchangingaroom,iftherateofthenewroomisdifferent,youshouldexplainittotheguestclearly.如果客人不能繼續(xù)住在他現(xiàn)在住的房間里，要向客人介紹新的房間、房價，及換房的時間。辦理換房手續(xù)時，如果新房間的房價不一樣，要跟客人講清楚。LookandLearnDialogueReadingLearnMore3NewWordsandPhrasescabinet['k?binit]n.床頭柜awfully['?:fli]adv.非常地apologize[?'p?l?d?aiz]v.道歉fair[f??]n.商品交易會extend[iks'tend]v.延長inform[in'f?:m]v.告訴，通知ahead[?'hed]adv.在（某人或某事物的）前面extension[iks'ten??n]n.延伸?gure['fiɡ?]v.有可能；認為，料想related[ri'leitid]adj.有關系的safe[seif]n.保險箱，保險柜beverage['bev?rid?]n.飲料?tness['fitnis]n.健康conference['k?nf?r?ns]n.會議airconditioner空調makeacomplaint抱怨，投訴arguewithsb.與某人爭論?gureout弄清楚，解決，想出handover移交Lesson4CheckingOutGoalHelpguestscheckoutoftheirrooms.LookandLearnDialogueReadingLearnMoreWordsandPhrasesLookandLearnDialogueReadingLearnMore4NewWordsandPhrasesLookandLearnWritethecorrecttermsbelowpictures.claimtag

cash

left-luggageof?cetraveller’scheque

handbag

suitcasecashtraveler’schequeleft-luggageofficehandbagsuitcaseclaimtag4Dialogue1—Deliverguest’scasesMaryBush（B）準備離店，她請酒店行李員John（J）上樓搬運行李。J:Goodmorning,thisistheConciergeDesk.MayIhelpyou?B:Goodmorning,I’mgoingtocheckoutsoon.Couldyoupickupmyluggage,please?J:Certainly,madam.MayIhaveyourroomnumber,please?B:Yes,it’s1206.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue1—Deliverguest’scasesMaryBush（B）準備離店，她請酒店行李員John（J）上樓搬運行李。J:Pleasewaitforamoment...Goodmorning,madam.I’vecomeforyourbags.B:Thankyou.Couldyoutakethesetwosuitcases,please?Iwillbringthehandbagwithme.J:Certainly,madam.Twosuitcases?B:Yes.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue1—Deliverguest’scasesMaryBush（B）準備離店，她請酒店行李員John（J）上樓搬運行李。J:Isthereanythingvaluableorbreakableinthem?B:No.J:Thisisyourclaimtag,madam.WewillkeepyourbagsattheConciergeDesk.Couldyoupickthemupthere,please?B:Certainly.Thankyou.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—CheckOut客人MichaelGreen（G）結束了這幾天的行程，他來到酒店的前臺結賬，并打算寄存行李。Jenny（J）接待了他。J:Goodmorning,sir.WhatcanIdoforyou?G:Myname’sMichaelGreen,andIwasinroom1220.I’dliketocheckouttoday.CanIhavemybillnow?J:Certainly,Mr.Green.Waitamomentplease.Letmeseethelist...Haveyouusedanyhotelservicesortakeanythingfromthemini-bar?G:No,Ihaven’tusedanyservicesortakenanythingfromthemini-bar.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—CheckOut客人MichaelGreen（G）結束了這幾天的行程，他來到酒店的前臺結賬，并打算寄存行李。Jenny（J）接待了他。J:Didyouhavebreakfastatthehoteldiningroom?G:Yes,Ijusthavebreakfastthereandpaidcash.J:It’s?ne.Servicechargeforfournights,US$88foreach,andalsothemealsthatyouhaveatthehotel.ThosemakeatotalofUS$525,orRMB3,307.5.Today’sexchangerateontheboardis6.30yuanforoneUSdollar.Pleasecheckit.G:OK.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—CheckOut客人MichaelGreen（G）結束了這幾天的行程，他來到酒店的前臺結賬，并打算寄存行李。Jenny（J）接待了他。J:Thankyou,Mr.Green.Whatcurrencydoyouwanttopay?G:USdollars.J:Wouldyouliketopayincashorbycreditcard?G:Creditcard.Hereyouare.J:Thankyou.Couldyousignhere,please?LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4Dialogue2—CheckOut客人MichaelGreen（G）結束了這幾天的行程，他來到酒店的前臺結賬，并打算寄存行李。Jenny（J）接待了他。G:Fine.CanIleavemybaggageatthefrontdeskwhileIhavelunch?J:Certainly.Ifyouspeaktothebellboy,he’lltakecareofit.G:Thankyou.J:It’smypleasure.Thankyouforyourcoming.Pleasedropinagain.Good-bye.LookandLearnDialogueReadingLearnMoreNewWordsandPhrases4LookandLearnDialogueReadingLearnMoreNewWordsandPhrasesA.Fillintheblanksandchangetheformsifnecessary.takecareof

dropinto

checkout

bill

exchangeratedropin1.Wehopeyou

ourhotelsoon.2.Hereisyour

andpleasecheckit.3.Couldyou

mybaggage,please?I’llleaveforawhile.4.I’dliketo

today.CanIhavemybillnow?5.C