國際商務禮儀學生復習題

國際商務禮儀復習題

I.TrueofFalseQuestions

Arriving10-15minuteslateforabusinessappointmentisnotuncommoninFrance.

Womencannotworkalongsidemen,exceptinthemedicalprofessioninSaudiArabia.

YoucanengageinconversationsaboutreligionandpoliticsinSaudiArabia.

ShowinguplateforbusinessmeetingsinAustraliahelpstomakeagreatimpression.

AdvancereservationforvisitingprofessionalpersonagewithbusinessorgovernmentofficeisrequiredinAustralia.

YoucansignacontractorwriteothersnameinredinkinSouthKorea.

SouthKoreansareusuallyfriendly,andnegotiationscanbeveryeasy.

Koreanwomentraditionallykeeptheirfamilynamesaftertheirmarriage.

ItisoktopassthingswithyourlefthandinIndia.

Nevertouchsomeoneelse’sheadinIndiabecausetheheadisconsideredtheseatofthesoulinIndia.

Modestyisimportantinthewayyoudress,speakandcarryyourselfinSouthKorea.

Braziliansliketobeearlyforanappointment.

Inbusinessnegotiations,Russiansviewcompromiseasasignofweakness.

Don’tpraiseorrewardanyoneinpublicinRussia,asitmaybeviewedwithsuspicionorcauseenvyandjealousy.

Youthinkyoushouldavoidaskingquestionsataninterviewbecauseitisrudetointerrupttheinterviewerbydoingso.

Itisokforyoutocomplainaboutyourformerbossduringaninterviewgivenbyacompetingcompany.

Thedresscodeinthebusinessworldisveryconservative.Thismeansnothingflashyandprovocative,toocausal,tootight.

Menhavenochoicebutasuitandatie.Althoughtherearemanyvariationsonthestyleofthesuit,theyarestillverymonotonous.

Whenyoudiscussbusinesswithyourcustomers,youmaynotpayattentiontoyourbehaviorandthatbusinessetiquetteplaysanimportantroleduringbusinesscommunications.

Whenwetalkwithastranger,weusuallyuseSirwhenheisamanandMissorMadamforawoman.

Asarepresentativeofyourcompany,youwanttoensurethatyoumakethebestimpressiononpotentialclients-andthatmeanshavingatleastabasicfamiliaritywiththecustomsandpracticesoftheregion.

Whilemakingintroduction,menshouldrisewhilewomenmayremainseated.

Youshouldalwaysstanduptogreetandshakehandswithvisitorsenteringyouroffice.

Thereisalwaysatleastoneformalreceptiondinner,eitherforwelcomeorforfarewell.

Youshouldalwaysturnoff(orsilence)yourcellphonebeforeheadingintoanyjobinterview.

Nomatterwhattypeoflevelofjobyouareapplyingfor,youshouldalwaysgooutofyourwaytogreetthereceptionistsandsecretarieswithsincerity.

Thecorrectwaytobutterbreadistocutitwithknifefirstandthenbutterandbiteit.

Atanydinnerparty,dishescanbeservedandremovedfromwhereitisconvenient.

Totheleftandaboveyourplatewillbetheglassesyouwillbeusingduringthemeal,arrangedfromlefttorightintheorderthattheywillbeusedifseveralwinesaretobeservedtoaccompanydifferentcoursesofthemeal.

Itisimproperforawomantoapplylipstickatthetableafterameal.

Afterthecompletionofaformaldinner,placetheknifeacrosstheforkacrosstheplatewiththeknifebladefacingoutward.

ShowingrespectforseniorityandrecognizingthehierarchicalstructurearevitalforestablishingandmaintainingstrongbusinessrelationshipsinRussia.

It’spolitetomakeabusinessappointmentbefore10:a.m.orafter5p.m.inGermany.

PunctualityisextremelyimportanttoaGermanbusinessman.

ItiscustomaryforAustralianbusinessmentoexchangegiftsatfirstbusinessmeetings.

Deadlinesshouldnotberushed!MakingdecisionsisoftenaslowandthoughtfulprocessinIndianculture.

Whenyouknowacompanyyouareinterviewingwithishavingacasualdayonthedayyouareinterviewed,itisbesttodressdownfortheinterview.

CasualFridaymeansIcanjumpoutofbedanddressmyselfcasuallytowork.Anyway,Fridayiswhenwecansetfreefromcompanydresscode.

Injob-hunting,firstimpressionsarecritical.Complexaccessoriesarenecessarytoimpresstheinterviewers.

Professionaldresscodestandardsarealiveandwellinmajorfinancialandexecutivemanagementandanyonewhoaspirestotopmanagementknowsthatyourpersonalappearancecounts.

Firmhandshakesarereservedformenatthebeginningofameetingwhilelooseonesforladiesattheendofameeting.

Ifyouareintroducingsomeonewhohasatitle“Doctor”,forexample,includethetitleaswellasthefirstandlastnamesintheintroduction.

YoushouldpayattentiontoInternationalProtocolbecausesomeculturesdislikephysicalcontact,evenhandshakes.

Alltheindividualsininternationalbusinessactivitiesaresupposedtobeequalintakingtheresponsibilityofobservingthesamebusinessetiquette,regardlessoftheirage,gender,raceandnationality.

ThecustomarywayofgreetingisabowinJapan.

TheemphasisinJapanesebusinesscultureisontheactofgift-givingnotthegiftitself.

C.Shakehandsandthenkisseachotheronthecheeks

D.Kisseachotheronthecheeksandthenshakehands

22.WhatisagoodconversationtopicinBrazil?

A.Football

B.Argentina

C.Politics

D.Religion

23.InBrazil,whenmakingabusinessappointment,howlonginadvanceshouldtheappointmentbemade?

A.Thereisnoneedforanappointment

B.Threedays

C.Oneweek

D.Twoweeks

24.Which“handgesture”shouldnotbeusedinBrazil?

A.OKgesture

B.Thumbup

C.Handshake

D.Thumbdown

25.IfyouwanttodobusinesswithRussian,whichofthefollowingbehaviorsiscustomarybeforemakingatriptoRussia?

A.Informtheprospectivecompanyofyourintendedbusinessproposalsandobjectives.

B.Describeyourproductsindetailstotheprospectivecompany.

C.Asktheprospectivecompanytomeetattheairport.

D.Bringexpensivegiftstotheprospectivecompany.

26.Generally,tobeginameeting,whowillopenthediscussioninRussia?

A.Theheadoftheorganization

B.Thespecialpublicspeakeroftheorganization

C.Thedesignatedambassadoroftheorganization

D.Itdepends.

27.WhennegotiatingwithaGermanbusinessman,you’dbetter______.

A.talkaboutsomefamilyissuesfirst

B.talkaboutsportsfirst

C.praisetheirbeautifulsuits

D.gettothepointdirectly

28.WhenweintroducepeopleinGermany,it’spolitetointroduce______first.

A.seniorormenB.seniororwomen

C.childrenorwomenD.childrenormen

29.WhenyoumeetaGermanforthefirsttime,you’reexpectedtobring______.

A.aboxofchocolate

B.abouquetofflower

C.nothing

D.abottleofwine

30.WhenyouvisitAustralians,thebesttimeforbusinessactivitiesis________.

A.fromMarchtoNovember

B.fromDecembertoFebruary

C.fromMarchtoMay

D.fromJunetoAugust

31.WhichgiftshouldNOTbebroughtwithusifinvitedtoanAustralianbusinessperson’shome?

A.abottleofredwine

B.aboxofDOVE

C.abunchofflower

D.arabbittoy.

32.WhenwillmanyKoreanbusinessmentakevacation?

Mid-Julytomid-August

JanuarytoMarch

Mid-Septembertomid-October

JunetoJuly

33.WhichisagoodtopicwithKoreanbusinessmen?

A.Koreanwar

B.Communism

C.Personallife

D.Localculture

34.Whatisthemeaningof“Namaste”inIndian?

A.Goodbye

B.Thankyou

C.Haveagoodday

D.Irespectyou

35.WhichofthefollowingstatementsisnottrueregardingdoingbusinesswithIndianBusinessmen?

A.Indianmendonotgenerallyshakehandswithwomenoutofrespect.

B.Dousetitleswheneverpossible,suchas“Professor”or“Doctor”.

C.Dorefuseanyfoodordrinkofferedtoyouduringbusinessmeetings.

D.Indiansappreciatepunctualitybutmaynotreciprocateit.Trytobeflexible.

36.Whatdoesan“ok”signmeaninJapan

A.Fine

B.Success

C.Over

D.Money

37.WhatisthecoreoftheJapaneseculture?

A.Ambition

B.Politeness

C.Collectivity

D.Hierarchy

38.WhichofthefollowingstatementsisnottrueregardinggiftexchanginginJapan?

A.GiftgivingiscommoninJapan.

B.Giftsusuallyareopenedinthepresenceofthegiver.

C.Giftsareusuallywrapped.

D.Whiteflowersshouldbeavoided.

39.Whichofthefollowingtopicsshouldn’twechoosewhencommunicatingwithThais?

A.Thedeliciousfoodintheircountry

B.Thepleasantholidayexperience

C.Therumoraboutthekingandtheroyalfamily

D.Thefamoustourists’sites.

40.WhydoRussianbusinessmen(women)sometimeslosetheirtemper,walkoutofthemeeting,orthreatentoterminatetherelationship?

A.Theygetangry.

B.Theyattempttocoerceyoutochangeyourposition

C.Theyjustwanttohaveacupoftea.

D.Theyarejoking

41.Youareatabusinessdinnerwhensomeonetoastsyou.Whatshouldyoudo?

A.Say"thankyou"andtakeasipofyourdrink.

B.Standupandgiveashortspeech

C.Standupandreturnthefavorbygivingthetoasterhisorherowntoast.

D.Smile,butdonothingmore

42.Whenisitappropriatetotakeacellphonecallduringabusinesslunch?

A.Whenyouexcuseyourselffromthetableandtalkinanotherpartoftherestaurant.

B.Whenthecallconcernsthoseyouarehavinglunchwith(i.e.,thecallisfromtheboss).

C.Onlywhenyoumakethecallverybriefandapologizetoyourlunchmates.

D.Never.

43.Whenshouldyouarriveatabusinessmeeting?

A.Nomorethan5minutesbeforethemeetingtime.

B.30minutesbeforethemeetingtime,soyoucangetyourfootingonthemeetingspace.

C.Nomorethan10minutesbeforethemeetingtime.

D.Attheexactmeetingtimesoyoudon'tinconvenienceanyone.

44.Atabusinesslunch,whencanyoubegintalkingbusiness?

A.Assoonasthefoodorderismade.

B.Assoonaseveryonearrivesatthetableandhasexchangedpleasantries.

C.Assoonaseveryonehaschosenamenuitemtoorder,butbeforetheorderismade.

D.Assoonasfoodisorderedandpleasantriesareexchanged,aslongaseveryoneknowsthelunchisa"working"one.

45.Inabusinesssituation,whatshouldyoudowhensomeonegivesyoutheirbusinesscard?

A.Say"thankyou"andquicklyaddittoyourstackofcards.

B.Immediatelyofferuponeofyours,evenifyoudon'thaveanyonyou(inthatcase,offertomailone).

C.Scanitthoroughly,thanktheotherpersonandthenstoreitaway.

D.Makesomepolitecommentaboutthestyleortheperson'stitle,beforeputtingitaway.

46.Followingajobinterview,whatistheproperthingtodo?

A.Telephoneyourinterviewerthenextdaytothankthemfortheirtime.

B.Senda"t