酒店英語 課件 英文 Project2.4 Other Services

Project4OtherServices01WordsandExpressions02UsefulExpressions03StandardOperationProcedures04Dialogues05Practicecontents行業(yè)PPT模板/hangye/06SupplementaryReadingKeyWordsamenities n. 客用品load v. 借出lend v. 把……借給borrow v. 借來adapter n. （電源）轉(zhuǎn)換插頭transformer n． 變壓器voltage n．電壓;伏特?cái)?shù)powerstrip 電源排插;接線板e(cuò)lectricsupply 電力供應(yīng)charger n. 充電器

caution n． 警告appliance n．設(shè)備;器械;裝置baby-sittingservice 托嬰服務(wù)reliable adj. 可靠的well-trained adj. 訓(xùn)練有素的experienced adj. 有經(jīng)驗(yàn)的applicationform 申請表aminimumof4hours 至少4小時(shí)起prescribe(somemedicine)開（藥）；開（處方）takemedicine 吃藥KeyWordsbleed v. 流血vomit v. 嘔吐asthma n. 哮喘sprain n. 扭傷itch n. 癢inflammation n. 炎癥flu n. 流感endemic adj. 地方性的quarantinen. 檢疫vaccinate v. 給......接種疫苗rotten adj. 不舒服；不適的in-housedoctor 住店醫(yī)生recover v. 恢復(fù)jetlag v. 時(shí)差emergency n. 緊急情況UsefulExpressions1.

Goodafternoon.Roomcenter.HowmayIhelpyou?2.

I'velostmycamera/purse/passport/coattoday.3.

Don'tworry,we'llseetoitimmediately.4.

Sorryaboutthat,butwewilldoourbesttohelpyou.5.

Whatisthebrandofyourwatch/phone/wallet?6.

Whatcolorisit?7.

Isthereanyspecialtagonit?8.

Canyourememberwhatisinsideyourbag/whereyouhavebeento

today/

whattimeyouleftthere?9.

We'llinformyouassoonaswefindthem.10.

I'llgivethefeedbacktoyouimmediately.11.

MayIhaveyourname/phonenumber/address/passport?UsefulExpressions12.

Couldyoufillinthelostreportplease?13.

Wehavecheckedourlostandfoundlist,butI'mafraidyour...didnotappearonit.14.

Ifeltthatthemattresswastoosoft.Couldyouchangeaharderoneforme?15.

Ourhotelhasverygoodbabysittingservice.16.

Thebabysittersarewell-educated,professional,andreliable.17.

Ourspeciallytrainedbabysittercantakegoodcareofthechildren.18.

Butwedon'ttakecareofchildrenunder

18months.19.

MayIknowhowoldyoursonis?20.

WechargeRMB100forbabysittingservicebythehour,foraminimumof2hours.21.

Forhowmanyhoursdoyouneedtheservice?22.

Thehousekeeperwillgotoyourroomforsomemoredetailsthisevening.23.

Ourhotelprovidesfreeshoe-polishingserviceforourguests.UsefulExpressions24.

IamafraidIdon'tfeelwelltoday.I'vegotacold.25.

Islippedinthebathroomandhurtmyankle.26.

Myankleisreallyaching.27.

Justleanonme,andthenI'llhelpyoutobed.28.

Mynoseisbleeding.29.

Ihavemosquitobitesalloverme.30.

I'msorrytohearthat.Iwillsendyousomeherbalbalmimmediately.31.

Ihurtmyheadbadlyintheroom.Wouldyoupleasegivemesomehelp?32.

I'vebeenfeelingundertheweathersinceyesterday,andIfeelalittledizzy.33.

I'vegotanupsetstomach.34.

Doyoufeelpainsnowandagain?UsefulExpressions35.

Nowtrynottogettooupsetaboutit.36.

Allyouhavetodonowistotakeagoodrestinyourroom.

Ihopeyouwillfeelbettersoon.37.

ShallIcalladoctorforyou?38.

Ifyouwantthedoctortocometoyou,you'llhavetopay50Yuanforeachvisit.39.

Howdoyouchargefortheservice?40.

Everythingwillbeallright.Justrelax.41.

Itisnothingserious.Youwillbeallrightsoon.42.

You'dbetterdrinkmuchwaterandhaveasoundsleep.43.

Pleasetaketwotabletseachtime,threetimesadayaftermeals.44.

Iamafraiditisagainsttheruleofourhotel.StandardOperationProceduresofLostandFoundReportingtheLostProperty1.Showingyoursympathy.2.Askingforthedetails.3.Leavingthecontactinformation.4.Fillingintheform.StandardOperationProceduresofLostandFoundHandingovertheProperty1.Puttingnumberedtagsontheitemsfound.2.Fillinginthelostreport.3.Thedetailsabouttheproperty.4.Thetimeandtheplacethepropertywasfound.5.Thenameofpeoplewhofindtheproperty.6.Theplaceorthelockerkeepsthelostproperty. StandardOperationProceduresofLostandFoundClaimingtheLostProperty1.Inquireaboutthetime,theplace,andthecharacteristicofthelostproperty.2.Asktheidentitycardorpassportoftheguest.3.RequesttheguesttosignforreceiptoftheLostandFoundproperty.4.Sendtheitembacktotheguest.IfsomeoneelseclaimstheLostandFoundfortheowner,aletter/faxorwrittenrequestfromtheownerisrequired,includingacopyoftheowner’sidentitycardandpassport.Scene1:BorrowingArticlesA:Goodevening.Mr.Smith,whatcanIdoforyou?G:CanI?Iwillhavesomevisitorstomorrow.A:Certainlysir.Howmanywouldyouliketoborrow?G:Ineed.A:Yes,whenwouldyoulikeustosendthemtoyourroom?G:Pleasebringthemtomyroom.A:Yes,Mr.Smith.Wewillsendthemtoyouontimetomorrow.G:Ialsoneedtoborrowanadapterformylaptop.A:WecanofferinternationaltraveladapterwhichcoversmostcountriessuchasUK,USA,Europe,Australia,Italy,Japan,etc.G:That’sgreat.A:(ComingbacktoMr.Smith’sroomwiththeadapter)Hereitis.Wouldyoupleasesignthisform?G:Whatdoesitsay?A:AssociateG:Guest下一頁borrowsomeglassesandchairsfiveglassesandthreechairstomorrow8o’clockScene1:BorrowingArticlesA:Itjustsaysthatyouhaveborrowedanadapterandyouwillgiveitbackorjustleaveitintheroomwhen.Ifnot,wemaychargeyouforit.G:Okay,Hereyouare.G:Onemorething,Ijustwanttoknowhowtoinmyroom,becauseIhavesomevaluablestokeep.A:Yes.First,youopenthesafe.Second,when“OPEN”isshowedonthedoor,youbyinputtingasix-digitpassword.Thenputthedocumentsorvaluablesinside,andthesafewillbelockedwhenclosed.Bytheway,Mr.Smith,don'tyouset,oryouwillhavetocontactthesecuritydepartment.G:Isee.Sowhat'stheoriginalpasswordofthesafe?A:Justputinsix0.G:OK.Thankyouverymuch.A:You'rewelcome,sir.Ifyouhaveanyfurtherquestions,pleaseonthesafe,orjustfeelfreetocallus.A:AssociateG:Guest上一頁youcheck

outusethesafeboxsetthecodeforgetthepasswordrefertotheinstructionScene2:IntroducingFacilitiesfortheHandicappedA:Nicetomeetyou,Mr.Powell.MynameisDoris.I’mgoingtoshowyouthehandicappedfacilitiesinthisroom.G:Thankyou,Doris.A:First,theroomhasdoorwaysandcorridors,withextraspaceintheroom.G:Cansomeoneinamovearoundeasily?A:That’sright.Alsothedoorhandlesarelow,sotheyareeasytoreach.G:That’sagoodidea.A:Overhere,bythebed,therearehandles.G:Whataretheyfor?A:Theyfromawheelchairintothebed.A:AssociateG:Guest下一頁extrawidearoundthefurniturewheelchairmakeiteasiertoclimbScene2:IntroducingFacilitiesfortheHandicappedG:Yes,ofcourse.Whataboutmovingaroundthehotel?A:Thereareelevatorsandrampstoaccessallofthe．G:Thatisgoodtoknow.A:Thelightswitchesarealldownlowandextra-large.G:Whyaretheylarger?A:Sothatcanfindthemeasily．G:Oh,yes.Whataboutthebathroom?A:Thebathroomhashandleswitheasyaccesstothebathandthecountersarelower.Therearealsoincasesomeoneneedshelp.G:Itallseemstobewellthoughtoutforthehandicappedandelderlypeople.A:Wehopeso,butwearealwaysopentomoresuggestions.A:AssociateG:Guestpublicareasblindpeoplealarmbuttons上一頁Scene3:BabysittingserviceG:Couldyoupleasedomeafavor?A:Certainly,ifIcandoit.G:We'regoingtothisevening,socouldyoupleaselookaftermybabyforus?It'stillmidnight.A:Don'tworry,sirandmadam.Ourhoteloffersverygood.G:Aretheyexperienced?A:Yes.Thebabysittersareall.G:Good.Howdoyouchargefortheservice?A:It's30Yuananhour,for.G:That'sreasonable.A:AssociateG:Guest下一頁attendasmallpartybaby-sittingservicewell-educatedandreliableaminimumof4hoursScene3:BabysittingserviceA:Youcancallhousekeepingandthey’lltellyoumoredetailsandsendaforyoutosign.G:Allright.I'llphonethemrightaway.Thankyou.A:Notatall.Goodnightandhaveagoodtimeattheparty,sirandmadam.A:AssociateG:Guestconfirmationform上一頁Scene4:LostandFoundA:Goodafternoon,sir.MayIhelpyou?G:Yes,Ineedyourhelp.IjustfoundIlostmywallet.Therearesomeinside.Ihavetofinditimmediately.A:I'msorrytohearthat.Don'tworry,sir.Wewilltryourbesttohelpyou.Nowcouldyoutellmewhereyouhadbeentodaybeforeyou?G:TodayIstayedinthehotelallday.1justwenttotherestaurantforbreakfast,,andthenIwentbacktomyroomforabreak.WhenIwantedtohavethelunch,Ifoundthewalletwasmissing.A:Igotit.Couldyouleaveyourname,roomnumberandtelephonenumberinthisform?SoIcanwhenwehaveanyclues.G:Sure.A:AssociateG:Guest下一頁cashandcardsfoundthewalletwaslostswimmingpooltoswimcontactyouScene4:LostandFoundA:Also,couldyoutellmemoredetailsaboutyourwallet,likethe?G:It'sanLVleatherone,smallandsquare.A:Ihaveputitdown.Wewillarrangeasearchforitassoonaspossible.G:Ihopeyoucanfinditsoon.Thankyouverymuch.A:You'rewelcome.A:AssociateG:Guestcolor,brandandthesize上一頁Scene5:DealingwithEmergencyA:Goodevening,Housekeeping.CanIhelpyou?G:Yes.Couldyoucometomyroomnow?It's7081.A:Yes,madam.WhatcanIdoforyou?G:Iandhurtmyankle.Ican’tstandupnowandmynoseisbleeding,too.A:Ah,sounfortunate.Butdon’tworry,madam.Iwillsendtohelpyourightnow.(TheroomattendantrushesintoMrs.Bellow'sroom.)R:Mrs.Bellow,herearesomecottonballs,andtheywill.G:Oh,Oh.R:.Youwillbefine.Justleanonme,andI'llhelpyoutothechair.(Mrs.Bellowisnowsittingonthechair.)R:Hereisatocleanyourface.A:AssociateR：RoomAttendantG:Guest下一頁slippedinthebathroomaroomattendanthelpstopbleedingTakeiteasycoldwettowelScene5:DealingwithEmergencyG:Yes,Thankyou.Butmyankleisreallyaching.R:Mrs.Bellow,ShallIiceyourankle?Thatwilleasethepain.G:Thatisnice.R:Doyouthinkitisnecessaryformetosendforan,Mrs.Bellow?G:Yes,please.(Afterawhile,anin-housedoctorcomesandheprescribessomemedicinesforMrs.Bellow.)R:Accordingtoprescription,pleasetakeonecapsuleeachtime,aftermeals.Wouldyouliketotakemedicinesnow?G:Yes.Ineedaglassofwarmwater.R:Hereyouare,Mrs.Bellow.A:AssociateR：RoomAttendantG:Guestin-housedoctorthreetimesaday上一頁Scene5:DealingwithEmergencyG:Youareverykind.Thankyou.R:It’sapleasure.Just.Ifyouneedanyhelp,feelfreetocallHousekeepingatanytime.G:Iwill.Thankyouverymuch.R:Hopeyou'llrecoversoon.A:AssociateR：RoomAttendantG:Guesttakearest上一頁P(yáng)racticeMr.Greenhasjustarrivedathotelandissufferingfromjetlag.Hehasanupsetstomachtoo.Youaretheroomattendant.Youcometotheguest’sroomtodothecleaningandfindtheguestisnotfeelingwell.Youtakecareofhimandcalltheresidentdoctorimmediately.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Mrs.Greenisgoingtoattendameetingthisafternoon.Shehasa5-year-olddaughter.Youaretheroomattendant.Youtelltheguestthatthereisreliablebabysitt