日本商務(wù)禮儀中英文版課件

$number{01}JapaneseBusinessEtiquetteChineseandEnglishEditionCourseware目錄IntroductionBusinesscommunicationandexcBusinessMeetingsandNegotiationsBusinessoccurrencesandevents01IntroductionThedefinitionandimportanceDefinition:Japanesebusinessetiquettereferstothenormsandrulesthatshouldbefollowedinthebusinessenvironmenttoensuresmoothcommunication,cooperation,andsuccessinbusinesstransactionsItincludesbehaviors,communicationmethods,andculturaldifferencesintheJapanesebusinesscultureImportance:Intoday'sglobalbusinessenvironment,effectivecommunicationandcooperationareessentialforsuccessUnderstandingandobservingJapanesebusinessetiquettescanhelpforeignbusinesspeopleavoidmisunderstandingsandconflicts,establishgoodrelationshipswithJapanesepartners,andpromotebusinesscooperationanddevelopmentItisalsoanimportantfactorinensuringthatbusinesstransactionsrunsmoothlyandsuccessfullyTheBasicFrameworkofJapanLanguagebarriers:AlthoughmanyJapanesebusinessescanspeakEnglish,languagebarriersstillexistItisnecessarytounderstandJapanesebusinesslanguageandavoidusingwordsthatmaybeinterpretedasessentialorunsatisfactoryHierarchyandseniority:TheJapaneseplacehasgreatimportanceonhierarchyandseniorityWhencommunicatingwithJapanesebusinesses,itisnecessarytoshowrespectfortheirrankandpositiontomaintaingoodinterpersonalrelationshipsGrouporientation:TheJapanesehaveastrongsenseofgrouporientationTheyvalueteamworkandcooperation,andtheyoftenprioritizetheinterestsofthegroupovertheirowninterestsWhendealingwithJapanesebusinesses,itisnecessarytoexaminetheirteamorientationandavoidactionsthatmaydamagetheinterestsofthegroup02BusinesscommunicationandexcVerbalcommunicationClearanddecidelanguage,avoidanceofcolloquiallanguage,useofpoliticallanguageNonverbalcommunicationBodylanguage,socialexpression,eyecontact,handshakeLanguageandnon-verbalcommunication123BusinessTelephoneEtiquetteMessageleavingBeclearanddecidewhenleavingamessage,includingallnecessaryinformationGreetingUseawarmandfriendlymeeting,avoidsoundingtooformalorroboticVoicetoneMaintainapleasantandprofessionaltone,avoidsoundingtoocasualorindependentSalutationClosingBodycontentSubjectlineBusinessemailetiquette01020304Useappropriatesales,suchas"Dear"or"Hello",avoidusinginappropriatelanguageUseappropriateclosing,suchas"Bestwishes,"avoidusinginappropriatelanguageClearanddecidesubjectlinethataccuratelyreflectsthecontentoftheemailBeclearandagreeinthebodycontent,avoidusingcolloquiallanguageorinappropriatelanguage03BusinessMeetingsandNegotiationsBusinessMeetingEtiquetteKnowingtheappropriateetiquetteforbusinessmeetingsisessentialforsuccessItensuresthatallpartiesinvolvedarecompatible,respected,andunderstoryThefirstruleofbusinessmeetingistobeontimeThisdemonstratesrespectforothersandtheirtimeIfyouarerunninglate,itisessentialtocontactthemeetingorganizerorhostassoonaspossibleTheymayneedtorescheduleorprovideanupdatetotheotherattendeesArriveatthemeetingpreparedandwithaclearunderstandingoftheagendaThisshowsthatyouvalueothers'timeandareseriesaboutyourparticipationBusinessMeetingEtiquetteSuccessfulbusinessnegotiationsrequireacombinationofbothskillsandtechniquesThefirststepinanynegotiationistopreparewellbyresearchingtheotherparty,understandingtheirposition,andformulatingaplanEffectivecommunicationskillsarecriticalinanynegotiationThisincludesactivelistening,askingprobingquestions,andprovidingclearanddecisionanswersItisessentialtoretaincall,cool,andcollectedduringanegotiationLosingyourtemplateorbecomingemotionalcaninfertheprocessanddamageyourreputationBusinessnegotiationskillsandtechniquesBusinessbanquetsareanessentialpartofmanycultures,providinganopportunityforsocializationandnetworkingWhenbeingintroducedtoagroupofpeople,itisimportanttoshakeeveryone'shandandmakeeyecontactThisdemonstratesrespectandawillingnesstoengagewithothersWheninvitedtoabusinessbanquet,itisessentialtodressappropriatelyandfollowtheevent'sprotocolBusinessBanquetEtiquette04BusinessoccurrencesandeventsMeetingopeningMeetingpreparationSeatingarrangementBusinessMeetingEtiquetteThehostshouldopenthemeetingwithanopeningspeech,statingthepurpose,schedule,rules,andlanguageofthemeetingAttendeesshoulddriveatthemeetingroom10minutesearly,reviewthemeetingmaterials,andconfirmthemeetingscheduleThehostshouldgreettheguestsandseatthemfirstForroundtables,thehostshouldsitinthecenter,fixingtheguestsThehostshouldreviewtheagendawiththeguestsandseektheiropinionsandsuggestionsAgendareviewEachguestshouldpresenttheirproposalsandideasinorder,withaclearstatementoftheircontent,background,purpose,andimplementationmethodsDuringdiscussion,guestsshouldfocusoneachother'sopinionsandsuggestionsProposalanddiscussionBusinessMeetingEtiquetteIfnecessary,thehostshouldconductavoteoneachitemoftheagendaThevotingresultsshouldberecordedintheminutesofthemeetingVotingAtthe