《酒店餐飲英語》課件

HotelCateringEnglish目錄BasicTerminologyofCateringServicesIntroductiontoRestaurantEnvironmentandFacilitiesEnglishnamesanddescriptionsofvariousdiseases目錄EnglishnamesanddescriptionsofalcoholicbeveragesCommunicationskillsduringdiningCheckoutandFarewellTerms01BasicTerminologyofCateringServicesGreetingsandReception"Welcometoourhotelrestaurant.HowmayIassistyou?""Pleasefollowmetoyourtable.""Goodevening,sir/madam.Doyouhaveareservation?""Hereisyourmenu.Takeyourtimetolookthroughit."OrderingandRecommendation01"MayItakeyourordernow?"02"Whatwouldyouliketodrinkwithyourmeal?"03"Wouldyouprefersomethinglightorheart?"04"Ourchefspecialtiesin(culinetype).Icanrecommendsomeofoursignaturedishes."輸入標(biāo)題02010403AnsweringQuestions"Yes,wedohaveveterinaryoptions.Pleaseletusknowifyouhaveanydietaryrestrictions.""Ifyouhaveanyfoodallowancesorintegrations,pleaseinformussowecanadjustyourmealaccordingly.""Weacceptcash,debitcards,andmostmajorcreditcards.""Thewaittimeforthemaincourseisapproximately30minutes.Wouldyouliketostartwithanappearanceinthemeantime?"02IntroductiontoRestaurantEnvironmentandFacilitiesThestyleoftherestaurantshouldreflectitsthemeorconcept,andcanincludeelementssuchascolorscheme,lighting,anddecorTheoveralllayoutoftherestaurantshouldbedesignedtocreateacomfortableandinvitingatmosphereDifferentareasoftherestaurant,suchasthediningarea,bar,andlounge,shouldbeclearlydefinedandeasytonavigateRestaurantlayoutandstyleHighqualitytableware,suchasplates,cutlery,andglasses,shouldbeprovidedtoenhancethediningexperienceThetablewareshouldbecleanandwellmaintained,withanydamagedorwornitemsreplacedpromptlyAdditionalequipment,suchasnapkins,tables,plots,andconclusions,shouldalsobeprovidedtocompletethetablesettingsTablewareandequipment01Thelightingintherestaurantshouldbeadjustedtocreatethedesiredmood,whichisintegralandromanticorbrightandcherry02Backgroundmusiccanbeusedtosetthetoneoftherestaurantandcreateapleasantambiancefordiners03Thetemperatureoftherestaurantshouldbecontrolledtoensurecomfortforguests,withadjustmentsmadeaccordingtotheseasonandweatherconditionsCreatingadiningatmosphere03EnglishnamesanddescriptionsofvariousdiseasesSoupoftheDayAseasonalsoupmadewithfreshingredients,preservedwithasideofcrisisbreadArichandcreamysoupmadewithablendofMushrooms,perfectlyseasonedandgarnishedwithfreshherbsAmixoffreshgreens,vegetables,andfruits,tossedinalightvinaigrettedressingASouthAmericandishofrawfishorseafood,marinatedincitrusjuiceandspices,preservedwithavocadoandtorchchipsCreamofMushroomSoupGardenSaladCevicheAppetizersandsoupsRisottoAnItalianricedishcookedinbrownandenrichedwithcheese,oftenservedwithmeatorvegetablesRoastChickenAwholechickenroastedtoperformance,preservedwithasideofseasonalvegetablesandgravesBeWellingtonAtenantbefilledwrappedinpuffpasteandbakedtoagoldenbrown,preservedwitharedwinesaucePastaPrimaveraAclassicItaliandishoffreshPastatossedwithavarietyofpreservedvegetablesinalightcreamsauceMainStapleandSideDishesArichandcreamychocolatedessert,lightlywhippedandservedwithfreshberriesChocolateMouseAFrenchcustarddessertwithahardcaramelizedtop,servedinindividualramekinsCremeBruleeAmixoffreshfruits,suchasapples,oranges,bananas,andgrapes,preservedwithalightdressingFruitSaladArichandcreamyCheesecaketoppedwithfreshfruitorafruitcomputer,preservedwithaGrahamcrackerrustCheesecakeDessertsandfruits04EnglishnamesanddescriptionsofalcoholicbeveragesWinesandspiritsRedWine:Atypeofwinemadefromdarkcoloredgrapevarieties,knownforitsrichflavorandhightannincontentCommonexamplesincludeCabernetSauvignon,Merlot,andPinotNoirWhiteWine:Madefromlightcoloredgrapes,whitewinesaretypicallylighterandcriticthanredwinesPopularvariationsincludeChardonnay,SauvignonBlanc,andPinotGrigioSparklingWine:Atypeofwinethatcontainssignificantlevelsofcarbondioxide,givingitabubbletextureChampagneisthemostcommonexample,buttherearemanyothertypesofsparklingwineproducedaroundtheworldSpirits:AstrongalcoholicbeverageDistilledfromvarioustypesofrawmaterials,suchasgrains,fruits,orvegetablesCommonexamplesincludevodka,gin,rum,whiskey,andbrandVSApopularalcoholicbeveragemadebyfeedinggrains,typicallybarley,withyeasts."Beerscomeinawiderangeofstylesandflags,fromlightlakestodarkstopsSakeAtraditionalJapanesealcoholicbeveragemadefromnegotiatedriceSakeistypicallypreservedwarmandhasauniqueflavorprofilethatcanrangefromsweettodry"BeerBeerandsaveSoftDrinksCarbonatedbeveragesthatdonotcontainalcohol,suchascola,lemon,orrootbeerJuicesBeveragesmadefromthejuiceoffruitsorvegetables,suchasorangejuice,applejuice,ortomatojuiceTeaandCoffeeCaffeinecontainingbeveragesmadefromtheleavesoftheteaplantorthebeansofthecoffeeplantThesedrinksareoftenservedhotoricedandcanbeenjoyedplainorwithmilkandsugarNonalcoholicbeverages05CommunicationskillsduringdiningShowempathyandattentionwhencustomersexpresstheirneeds,andconfirmunderstandingbyrepeatingbacktheirrequestsAnticipatecustomers'needsbasedontheirbehaviorandpreviousinteractionstoprovideproactiveservicesActivelyengagewithcustomerstounderstandtheirdietaryrequirements,preferences,andanyallowancesorintegrationstheymayhaveListentocustomerneedsExpressclearlyandaccuratelyUsesimple,clear,andpoliticallanguagetocommunicatewithcustomers,avoidingjargonortechnicaltermsSpeakslowlyandclearly,developingwordsproperlytoensurecustomersunderstandeasilyConfirmcustomers'ordersandrequeststoavoidmisunderstandingsormissesMaincallandpolicywhendealingwithcomplaints,listeningactivelyandaddressingcustomers'concernsApologizeforanyinconvenienceordissatisfactioncaused,andtakeownershipoftheissueOffersolutionsoralternativestoresolvethecomplaint,andfollowuptoensurecustomersatisfactionHandlingcomplaintsandoutputs06CheckoutandFarewellTermsCheckingtheBillGuestsshouldcarefullyreviewtheirbilltoensureallchargesareaccurateandnounexpecteditemsareincludedPaymentMethodsHotelstypicallyacceptcash,creditcards,andsomedebitcardsortravelers'checksGuestsshouldinquireaboutacceptedpaymentmethodsduringcheck-inReceiptsandInvoicesAfterpayment,guestsshouldrequestareceiptorinvoiceasproofofpaymentThisdocumentisimportantforcorporatetravelerswhoneedtosubmitexpenserepor