在線網(wǎng)課知慧《飯店管理（雙語(yǔ)）(山東財(cái)大)》單元測(cè)試考核答案

第一章單元測(cè)試第二章單元測(cè)試第三章單元測(cè)試第四章單元測(cè)試第五章單元測(cè)試第六章單元測(cè)試第七章單元測(cè)試第八章單元測(cè)試第一章單元測(cè)試1【判斷題】(20分Roomservicereferstofoodandbeverageservicesdeliveredtoaguest’sroom．（）A.對(duì)B.錯(cuò)2【判斷題】(20分Hotelproductisperishable.（）A.錯(cuò)B.對(duì)3【判斷題】(20分Hotelchainreferstoagroupofhotelswiththesamebrandname．（）A.對(duì)B.錯(cuò)4【判斷題】(20分Franchiseereferstothosewhomanagethebrandandselltherighttousethebrandname．（）A.錯(cuò)B.對(duì)5【判斷題】(20分Themajorityofhotelbrandownthehotels．（）A.錯(cuò)B.對(duì)第二章單元測(cè)試1【判斷題】(20分Top-levelmanagerscansupervisetheworkoffewerpersonsthancansubordinatesatlowerlevels．（）A.對(duì)B.錯(cuò)2【判斷題】(20分Eachemployeeshouldreporttoonlyonebossforaspecificactivity．（）A.對(duì)B.錯(cuò)3【判斷題】(20分Spanofcontrolreferstothenumberofpeopleonesupervisorcaneffectivelymanage．（）A.對(duì)B.錯(cuò)4【判斷題】(20分HotelG.Msmustbeabletoutilizeconceptualskills、interpersonalskills、administrativeskillsandtechnicalskillstobeeffective．（）A.對(duì)B.錯(cuò)5【判斷題】(20分Orientationistheprocessofprovidingbasicinformationabouttheorganizationthatshouldbeknownbyallofitsemployees．（）A.對(duì)B.錯(cuò)第三章單元測(cè)試1【判斷題】(20分TypicallytheselectiondecisionismadebytheHumanresourcedepartment．（）A.對(duì)B.錯(cuò)2【判斷題】(20分H.Risbothalineandstafffunction．（）A.對(duì)B.錯(cuò)3【判斷題】(20分HRdepartmentbelongstostaffdepartment．（）A.對(duì)B.錯(cuò)4【判斷題】(20分Theturnoverlevelinhotelishigh．（）A.對(duì)B.錯(cuò)5【判斷題】(20分Upsellingtrainingisusuallyprovidedfordeskagents.（）A.錯(cuò)B.對(duì)第四章單元測(cè)試1【判斷題】(20分Lodgingisaservicebusiness.（）A.對(duì)B.錯(cuò)2【判斷題】(20分Serviceisanattitudeasmuchasitisaskill.（）A.對(duì)B.錯(cuò)3【判斷題】(20分Conciergeistheindividualwithinafull-servicehotelresponsibleforprovidingguestswithdetailedinformationregardinglocaldiningandattractions,aswellasassistingwithrelatedguestsneeds.（）A.錯(cuò)B.對(duì)4【判斷題】(20分ServiceQualityreferstotheconsistentdeliveryofproductsandservicesaccordingtoexpectedstandards.（）A.對(duì)B.錯(cuò)5【判斷題】(20分Momentsoftruthisalwaysnegative.（）A.錯(cuò)B.對(duì)第五章單元測(cè)試1【判斷題】(20分OccupancyRateistheratioofguestroomsoldtoguestroomssoldavailableforsaleinagiventimeperiod．（）A.錯(cuò)B.對(duì)2【判斷題】(20分RevPARistheshortforRevenuePerAvailableRoom.（）A.對(duì)B.錯(cuò)3【判斷題】(20分Rackratereferstothepriceatwhichahotelsellsitsroomswithoutdiscounts．（）A.錯(cuò)B.對(duì)4【判斷題】(20分ROImeansReturnOnInvestment.（）A.錯(cuò)B.對(duì)5【判斷題】(20分Overbookingisasituationinwhichthehotelhasmoreguestreservationsforroomsavailabletolodgethoseguests.（）A.對(duì)B.錯(cuò)第六章單元測(cè)試1【判斷題】(20分F.O.MinhotelistheshortforFrontOfficeManager.（）A.對(duì)B.錯(cuò)2【判斷題】(20分Whenguestroomreservationismade,hotelsmustguaranteetheroomavailability,roomtype,androomnumber．（）A.對(duì)B.錯(cuò)3【判斷題】(20分Neverconfirmordenythataguestisinfactregisteredinthehotelwithoutthatguest’sexpresspermission．（）A.錯(cuò)B.對(duì)4【判斷題】(20分HighoccupancyindicateseffectiveFrontOfficedepartment.（）A.對(duì)B.錯(cuò)5【判斷題】(20分TransientsalesreferstoroomsandservicessoldprimarilythroughtheeffortsofFrontOfficestaff．（）A.對(duì)B.錯(cuò)第七章單元測(cè)試1【判斷題】(20分Roomattendantssometimesreferredtoas“housekeepers”．（）A.對(duì)B.錯(cuò)2【判斷題】(20分RoomstatusDNDmeansDoNotDisturb（）A.錯(cuò)B.對(duì)3【判斷題】(20分Housekeepingdepartmentisresponsibleforhotel’scleanliness.（）A.錯(cuò)B.對(duì)4【判斷題】(20分Housepersonisresponsibleforthecleaningofpublicspaces.（）A.對(duì)B.錯(cuò)5【判斷題】(20分Executivehousekeeperisresponsibleforthemanagementandoperationofthehousekeepingdepartment.（）A.對(duì)B.錯(cuò)第八章單元測(cè)試1【判斷題】(20分Therearesimilaritiesanddifferencesbetweenhotelandrestaurantfoodservice.（）A.對(duì)B.錯(cuò)2【判斷題】(20分F&BistheshortforFoodandBeverage.（）A.對(duì)B.錯(cuò)3【判斷題】(20分F&Bdepartmentstypicallygeneratelessrevenue,morecomplaints,andfewerprofitsthantherentalofahotel’sguestrooms