《酒店英語》課件-點餐服務

酒店專業(yè)英語HospitalityEnglishRoomService

Task1TakingRoomServiceOrders

Vocabulary

fried

a.煎的

scramble

v.攪拌（蛋）

poach

v.水煮

cerealn.谷類

tray

n.托盤

omelet

n.煎蛋卷

pancaken.薄餅

toast

n.吐司

croissant

n.羊、牛角面包

cutter

n.刀具

congee

n.粥ReadthetaskLearnthetaskstepbystepPracticethetaskCONTENTSONEReadthetaskReadthetaskTheguestwantstohavebreakfastinhisroom.NowheiscallingtheRoomServiceSection.Theroomservicestaffishelpinghim.TWOLearnthetaskstepbystepLearnthetaskstepbystep1.GreetguestsGoodmorning.Roomservice.WhatcanIdoforyou?

—————————————————————————————2.Askroomnumber,whattime,howmanypeopleWouldyoupleasetellmeyourroomnumber?Howmanypeopledoyouhave,sir?

—————————————————————————————Learnthetaskstepbystep3.AskwhatkindofbreakfastWhatkindofbreakfastwouldyouliketohave，EnglishbreakfastorChinesebreakfast?Whatkindofbreakfastwouldyouliketohave?Continentalbreakfast:juice,teaorcoffee,breadEnglishbreakfast:juice,teaorcoffee,eggs,breadandcerealsAmericanbreakfast:juice,teaorcoffee,eggs,breadChinesebreakfast:pickleandporridgeswith…,steameddumplingswith…,steamedrolls,springrolls,beanmilk,noodlesoupwith…

—————————————————Learnthetaskstepbystep4.EstimatethetimeofdeliveryItshouldbewithyouintwentyminutes,sir?Itshouldbereadyinabouthalfanhour,sir.Youshouldgetitinaboutfifteenminutes,madam.Yourbreakfastwilltake15minutestoprepare.

——————————————————————————Learnthetaskstepbystep5.CheckandconfirmtheorderSothat’sasteaksandwichandabeer.Isthatcorrect,sir?I’lljustreaditbackyou,sir.That’sfriednoodlesandanorangejuice.Isthatright,sir?Sothat’saclubsandwichandapotofblackcoffee?

—————————————————————————————6.Expressgoodwishesandsaygood-byeThankyouforcalling,sir.Good-bye.

—————————————————————————————TPracticethetaskHEERPracticethetaskTheguestwantstohavebreakfastinhisroom.NowheiscallingtheRoomServiceSection.Theroomservicestaffishelpinghim.Workinpairstorole-playaconversationwithyourpartner,youactastheroomservicestaff,andyourpartnertheguest.Changeyourroleswhenfinishingtheactivity.Practiceseveraltimesuntilbothofyoubecomefluent.Furtherpractice

Makearoleplaywithyourpartnerandfinishconversationaccordingtothesituation.

Situation:CelinaChangwantstohaveChinesebreakfastinhisroom.NowsheiscallingtheRoomServiceSection.Theroomservicestaffishelpingher.AssessmentChartName:Position:Task:Content:☆

☆☆

☆☆☆

1.Complete

□□□2.Well-organized

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□3.Creative

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□□Language:

☆

☆☆

☆☆☆

1.Withfluency□

□

□2.Withgoodpronunciation&intonation□□

□3.Understandable□□□4.Withanaccent

□□□Performance:☆

☆☆

☆☆☆

1.Withconfidence□□□2.Withcourtesy

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□

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3.Withgoodserviceattitude□