《酒店專業(yè)英語（一）》課件-初識酒店Getting to know hotels

IntroductiontoHotels

酒店概述

GettingtoKnowHotels

初認(rèn)酒店

LearningObjectivesGettoknowtheideaofahotel;

認(rèn)知酒店概念Learnbasicdepartments,hoteltypesandsomenotablebrands.了解酒店的主要部門、類型和一些知名的酒店品牌。Whatisahotel?Ahotelisanestablishmentthatprovideslodging,meals,andotherguestservices,likebusinesscenter,childcare,meetingrooms,stores,swimmingpools,etc.Differenthotelsmeetthedifferentneedsofthecustomers.

酒店是一個為客人提供住宿、膳食及其他服務(wù)的企業(yè),如商務(wù)中心、兒童托管、會議室、商店、游泳池等等。不同的酒店滿足不同客戶的需求。

Thepurposeofahotelistocreateahomeawayfromhomeforallthetravelingguestswhoneedrest,foodanddrink.Ahotelwillenjoygreaterfinancialsuccessonlywiththegreatersatisfactiontheguestsreceivefromthehomeawayfromhome.

酒店的目的是為了給需要休憩、食物的旅客創(chuàng)造一個家外之家。只有讓旅客對從這個“家外之家”得到的服務(wù)倍加滿意,酒店才能獲得更多的經(jīng)濟(jì)效益。

BasicDepartmentsofaHotel酒店主要部門FrontOffice(FO)前廳部HousekeepingDepartment(HSKP)客房部FoodandBeverageDepartment(F&B)餐飲部BusinessCenter(BC)商務(wù)中心Concierge(CON)禮賓部EngineeringDepartment(ENG)工程部HumanResources(HR)人力資源部SecurityDepartment(SEC)保安部FinanceDepartment(FN)財務(wù)部SalesandMarketingDepartment(S&M)銷售部RecreationandEntertainmentDepartment(ENT)康樂部HotelTypea.Motel=MotorHotel汽車旅館:ahotelwithparkingfacilitiesandotherservicestomotorists,andusuallyhasaparkingareaformotorvehicles.

擁有泊車設(shè)施，通常為駕車人士車輛提供停車服務(wù)。b.CommercialHotel商務(wù)酒店:normallysituatedinthetowncenter.Abusinesshotelisahotelthatspecificallycaterstotheneedsofbusinesscustomers.Itusuallyhaslargerbusinessfacilities,andmoreconferenceroomsandfunctionroomsthanahoteldesignedfortourists.商務(wù)酒店通常位于城鎮(zhèn)中心,滿足商務(wù)人士特別的服務(wù)需求。它擁有商務(wù)設(shè)施以及比其他旅游酒店更多的會議室和功能廳。c.Resorthotel度假酒店:usuallysituatedatatouristresort,bytheseaorinthemountains.Thehotelcaterstotheneedsofpeopleonholidaywhostayforalongerperiod.通常位于旅游度假區(qū),靠近海邊或在山區(qū)。酒店迎合度假人士較長時間的逗留需要HotelTyped.AirportHotel機場酒店:situatednearanairport.Thehotelcaterstotheneedsofairlinestaffandpeopletravelingbyairwhoonlystayforonenight.靠近機場。迎合航班機組人員和乘坐飛機旅行的客人逗留一晚的需求e.CongressHotel會議酒店:ahotelwithmeetingandexhibitionfacilities,audiovisualequipmentandbanquetroomsforlargeandsmallgroups.具有會議和展覽設(shè)施,視聽設(shè)備和滿足大小團(tuán)體的宴會廳。f.HolidayVillage度假村normallywithcookingfacilities,anumberofsmallindividualcottagesorsmallhouses.

通常配有烹飪設(shè)施和許多單棟的小別墅或小房子HotelTypeg.YouthHostel青年旅舍:popularamongtheyoungtravelers.Thishotelusuallyprovidesbudget-oriented,sociableaccommodationwhereguestscanrentabed,adormitoryandshareabathroom,loungeandsometimesakitchen.Roomscanbemixedorsingle-sex,althoughprivateroomsmayalsobeavailable.深受青年旅游者喜愛。通常提供經(jīng)濟(jì)型、社交型住宿?？腿丝梢宰庥么参弧⑺奚?，共用浴室、休息室和廚房。房間是男女混合或單一性別使用，但也提供私人房間。h.Inn快捷旅館:Innsaregeneralestablishmentsorbuildingswheretravelerscanseeklodgingand,usually,foodanddrink.Theyaretypicallylocatedinthecountryoralongahighway.

通常為旅客提供住宿、餐飲設(shè)施，位于鄉(xiāng)村區(qū)域或公路沿線。MakeaDecisionWearecollegestudentsandwehavebeenhikingfromTaishanMountain.Weneedacheapplacewherewecanstayovernight.

我們是大學(xué)生,一直在泰山做徒步旅行。我們需要便宜的地方過夜。Whattypeofhotelissuitable?Top10HotelBrandsintheWorldNo.1Inter-Continental洲際酒店集團(tuán)No.2CendantCorporation勝騰集團(tuán)No.3Marriott萬豪國際集團(tuán)No.4ACCOR雅高No5HiltonInternational希爾頓國際No.6ChoiceHotelsInternational

精選國際酒店No.7BestWesternInternational,Inc.

最佳西方國際集團(tuán)No.8Starwoodhotels&ResortsWorldwide喜達(dá)屋國際酒店集團(tuán)No.9CarlsonHotelsWorldwide

卡爾森酒店集團(tuán)No.10HyattHotels