商務交際英語一-電大易考通考試題目答案

商務交際英語（1）

1、Areceiverwillreactfavorablytoamessagethatcontainpositivenews.

Favorablymeans____.

A.風味B.急切C.好意地D.粗魯?shù)?/p>

正確答案：C

2、Nonverbalsymbolsoftenaccompanyverbalsymbols.Nonverbalsymbolsmean

A.非動詞符號B.動詞符號C.非語言符號D.語言符號

正確答案：C

3、Whenyoureceiveamessageisaccurate,easytounderstand,youform

apositiveimageofthereceiver.

A.whereB.whenC.thereD.that

正確答案：D

4、Revampyourmessagebecauseitcontainssomeerrors.Revampmeans____here.

A.重新找回B.派遣C.改進D.退回

正確答案：C

5、Aclaimisamessagethatrequestsarefund,anexchange,oradiscounton

merchandiseorservices.Discountmeans____.

A.計算B.賒賬C.折扣D.柜臺

正確答案：C

6、Conditionsoutsidethereceiverandthesenderthatdetractfromthe

communicationprocessarecalledexternalbarriers.Examplesincludeenvironmental

factorssuchaslighting,heat,humidity,comfort,andnoise.Theappearanceofa

writtendocumentalsomaybeanexternalbarriertocommunication.Adocumentcan

createanexternalbarrierifitissmudged;containserrorsincontent,spelling,

orgrammar;orisresentedinaninappropriateformat.Youmaybecomesodistracted

withtheappearanceofthedocumentthatyoufailtocomprehenditscontents.Another

externalbarriertocommunicationwithanorganizationisaclosedorauthoritarian

climate.Inthatenvironment,decisionsandpoliciesoftenaremadeandimplemented

bycommand.Consequently,workersmaystopofferingsuggestionsbecausetheybelieve

thatmakingsuggestionsisuseless.Conversely,inanopenclimateinwhichideas

andinformationarewelcomed,communicationflowseasily.Workersbelievethat

supervisorsandmanagersarereceptivetoideas,whichfacilitatescommunication.

Manymanagersinprogressiveorganizationsrealizetheimportanceofmaintaining

opencommunication.Theyknowthatbeingsensitivetoemployees'attitudesandideas

encouragescreativityandgrowth.

(1)、Conditionsoutsidethereceiverandthesenderthatdetractfromthe

communicationprocessarecalledexternalbarriers.Examplesincludeenvironmental

factorssuchaslighting,heat,humidity,comfort,andnoise.Theappearanceofa

writtendocumentalsomaybeanexternalbarriertocommunication.Adocumentcan

createanexternalbarrierifitissmudged;containserrorsincontent,spelling,

orgrammar;orisresentedinaninappropriateformat.Youmaybecomesodistracted

withtheappearanceofthedocumentthatyoufailtocomprehenditscontents.Another

externalbarriertocommunicationwithanorganizationisaclosedorauthoritarian

climate.Inthatenvironment,decisionsandpoliciesoftenaremadeandimplemented

bycommand.Consequently,workersmaystopofferingsuggestionsbecausetheybelieve

thatmakingsuggestionsisuseless.Conversely,inanopenclimateinwhichideas

andinformationarewelcomed,communicationflowseasily.Workersbelievethat

supervisorsandmanagersarereceptivetoideas,whichfacilitatescommunication.

Manymanagersinprogressiveorganizationsrealizetheimportanceofmaintaining

opencommunication.Theyknowthatbeingsensitivetoemployees'attitudesandideas

encouragescreativityandgrowth.

正確答案：

(2)1.Examplesofexternalbarriersincludeenvironmentalfactors.

A.是B.否

正確答案：A

(3)2.Asmudgeddocumentcancreateexternalbarriertocommunication.

A.是B.否

正確答案：A

(4)、3.Theappearanceofawrittendocumentmaybeinternalbarrierto

communication.

A.是B.否

正確答案：B

⑸、4.Inanopenclimate,decisionsandpoliciesoftenaremadeandimplemented

byorder.

A.是B.否

正確答案：B

(6)、5.Aclosedorauthoritarianclimatemaycreateexternalbarrierto

communicationwithinanorganization.

A.是B.否

正確答案：A

7、Youmaywriteanemailtothankallthecommitteememberswho___theresearch

anddesignofthenewleavepolicy.

A.contributedtoB.consistofC.congratulateD.communicate

正確答案：A

8、Oksignhasdifferentmeaningsindifferentcultures.

A.是B.否

正確答案：A

9、Ineffectivemessageswithneutral,positive,orroutinenews,themainidea

appearsclearlyandconciselyinthefirstorsecondsentence.

A.是B.否

正確答案：A

10、Aformalreportoftencontainspreliminaryparts__atitlepage,an

executivesummary,andatableofcontents,aswellassupplementarypartssuchas

abibliographyandanappendix.

A.forexampleB.suchC.suchasD./

正確答案：C

11、Receivefeedbackmeans___inChinese.

A.拒絕反饋B.接收反饋C.書寫反饋D.改寫反饋

正確答案：B

12、In,alllinesbsginattheleftmargin.

A.blockformatB.modifiedblockformatC.simplifiedblockformatD.simplified

format

正確答案：A

13、istheoralversionofe-mailandreplacesansweringmachine.

A.TeleconferenceB.VideoconferenceC.PagerD.Voicemail

正確答案：D

14、Thepartsofanemailcontaintoline,fromline,dateline,subjectline,

body.Bodyheremeans____.

A.樹干B.枝干C.身體D,正文部分

正確答案：D

15、Theclosingparagraphcontainsimportantinformationorexplanationsabout

themainideaofthemessage.

A.是B.否

正確答案：B

16^Subordinatesmean____inChinese.

A.地鐵B.上級主管C.下屬D.同事

正確答案：C

17^Secondaryresearchinvolveslocatedatathatalreadyhasbeengatheredand

reported.

A.是B.否

正確答案：B

18、Acompany*sannualreporttostockholdersorareporttcagovernmentagency

isanexampleofaformalreport.

A.是B.否

正確答案：A

19、Subjectlineisa/an__descriptionofthemainideaofthemessage.

A.detailedB.importantC.briefD.meaningless

正確答案：C

20、Globalizationmeans___inChinese.

A.信息化B.科技化C.全球化D.交際化

正確答案：C

21、Developmentalparagraphcansupportthemainideabyproviding____and_____.

A.openingremark,closingremarkB.topicsentence,openingremarkC.specific

facts,detailsD.endingandexamples

正確答案：C

22、Personalspacemeans__inChinese.

A.個人空間B.外太空C.虛擬空間D.剩余空間

正確答案：A

23Analyticalreportspresentinformation,sotheyincludeverylittle

analysis.

A.是B.否

正確答案：B

24ThelessEnglishpeopleunderstand,themoretheyrely____bodylanguage.

A.toB.againstC.onD.from

正確答案：C

25、Ifthefactsyouneedarenotavailablyinbooks,magazines,orothersources,

youmayneedtoconductprimaryresearch.

A.是B.否

正確答案：B

26、OurislocatedinShanghai.

A.headquartersB.headquarterC.quarterD.quake

正確答案：A

27、Thesymbolscontainedinamessagecanbe___or____.

A.verbal,nonverbalB.oral,verbalC.written,nonverbalD.oral,electronic

正確答案：A

28、Internaldocumentsalsoare1toadvise,direct,orstatepolicy.Employees

writeemailsandmemos2advisesupervisorsorcoworkers3particulartopicsor

procedures.Forexample,supposethe4ofyourdepartment5requestedyourinput

onthechangesinthenewfamilyleavepolicy.After6investigation,yousendyour

supervisoramemowithrecommendedchanges.Supervisors7useenailand8todirect.

Forexample,asasupervisor,youmightwrite9emailtodirectthehumanresources

departmenttodrawuplegaland10guidelinesforthenewleavepolicy.A.commonly

B.anC.administrativeD.memosE.usedF.onG.toH.yourI.hasJ.supervisor

正確答案：一begin一

29、Emailiswriting,sent,andreceivedonacomputer.

A.是B.否

正確答案：B

30、Personalethicsderivefromtheperson'supbringing.Derivefrommeans____.

A.removingfromB.returningfromC.comingfromD.protectingfrom

正確答案：c

31、____,emailisbeingusedinsteadofletterstosendcertaintypesofroutine

positiveorneutralmessages.

A.IncreasinglyB.IncreasingC.IncreaseD.Increased

正確答案：A

32、Whenamanagercommunicateshisorherrecommendationtocompanyofficers,

thecommunicationisregardedas___.

A.lateralcommunicationB.downwardcommunicationC.informalcommunication

D.upwardcommunication

正確答案：D

33、Communicationamongpeers-peopleofthesamestatusislateral

communication.Lateralcommunicationmeans.

A.下行交際B.上行交際C,平行交際D.非正式交際

正確答案：C

34Verbalsymbolsarewordsusedinspeakingandwriting.Verbalsymbols

mean____.

A.動詞符號B.非動詞符號C.語言符號D.非語言符號

正確答案：C

35、Communicationamongpeersiscalledlateralcommunication.Peersmeans.

A.outsidersB.communicatorsC.peopleofthesamestatusD.supervisors

正確答案：C

36、Mostemailsoftwareiscompatible.Compatiblemeans____.

A.公司的B.組成的C.競爭性的D.兼容的

正確答案：D

37、Referenceinitialsindicate__keyedaletter.

A.toB.whoC.towhomD.towho

正確答案：B

38、Accommodatingandbenefitingfromthediversityofemployeesandcustomers

oneofthegreatestchallengesintheworkplacetoday.

A.beingB.areC.isD.was

正確答案：C

39、Jargonmeans____.

A.龍B.喬治C.行話D.大寫

正確答案：C

40、1.Communicationistheprocess1tosendandinterpretmessagessothey

areunderstood.When2withothers,youdoitsoquicklyandnaturally3youdon'

trealizeaprocessis4used.Inthebusinessenvironment,that5iscalledbusiness

communication.Thinkaboutthisquestion:isbeinganeffectivecommunication

importanttoyou?Whenresponding6thatquestion-7youthought8yourpersonal,

academic,or9lifetheanswershouldhavebeen"yes”.Beingan10communicator

shouldbeimportanttoeveryone.A.thatB.usedC.beingD.communicatingE.

professionalF.effectiveG.processH.whetherI.toJ.About

正確答案：一begin一

41、Whatarethethreeparagraphsincludedinparagraphstructureinbusiness

communication?

A.Introductionparagraph,supportingparagraph,beginningparagraphB.Opening

paragraph,developmentalparagraph,closingparagraphC.Informalparagraph,formal

paragraph,developmentalparagraphD.Supportingparagraph,closingparagraph,

informalparagraph.

正確答案：B

42Globalizationmeans____inChinese.

A.溝通化B.全球化C.復雜化D.傳播

正確答案：B

43、ThepopulationoftheUnitedStatesisbecomingculturallydiverse.

A.是B.否

正確答案：A

44、Sinceyouworkinadiverseworkplace,youneedtobeabletogetalong

manydifferentkindsofpeopls.

A.toB.fromC.withD.against

正確答案：C

45、Companiesusuallyplaceanorderbyusingaformcalledapurchaseorder.

Placeanordermeans____.

A.放置命令B.下達命令C,排列順序D.下單

正確答案：D

46、Courteouswordsarepassive,considerableandbias-free.

A.是B.否

正確答案：B

47、Agoodwillmessagecanbeanacknowledgmentorafriendlymessageto

buildrelationships.

A.designedD.designC.designingD.todesign

正確答案：A

48、Proofreaders*marksareatypeofshorthandforeditors.

A.是B.否

正確答案：A

49、Neverpatronizeyourclient,thewordpatronizemeans.

A.talkingdowntoB.respectingC.lookingintoD.lookingthrough

正確答案：A

50>Toestablishrapport,themessageswithnegativenewsshouldcontainnegative

opening.

A.是B.否

正確答案：B

51、Externalbarriermeans___inChinese.

A.外在障礙B.內(nèi)部障礙C.語言障礙D.文化障礙

正確答案：A

52、Mostpeoplewanttodowhattheircustomers,coworkers,andemployersexpect

____them.

A.toB.againstC.ofD.as

正確答案：C

53、Asmileisuniversalandmeansthesameinanyculture.

A.是B.否

正確答案：B

54Alllinesmustbeginattheinblockformat.

A.middleB.rightmarginC.leftmarginD.theabove

正確答案：C

55>ShehasbeentransferredfromcompanyheadquartersinBeijing,transfermeans

____here.

A.傳播B.指導C.調(diào)動D.透明

正確答案：C

56、Informalcommunicationdoesnotfollow.

A.informalreportB.formalreportC.establishedlinesofauthorityD.lateral

communication

正確答案：C

57、Mostbusinessreportsareinformalreports__havecneoftwopurposes.

A.whoD.fromC.thatD.when

正確答案：c

58、Secondaryresearchinvolvesgatheringfresh,newdata.

A.是B.否

正確答案：B

59、Amultinationalcompanysimplyandsolelysellsproductsorpurchasesgoods

fromanothercountry.

A.是B.否

正確答案：B

60、Afteryouhaveanalyzedthedata,youmayarriveataconclusion,anopinion

basedoninterpretationofdata.

A.是B.否

正確答案：A

61、Thetwomostcommoninternaldocuments-thosewrittenforusewithinan

organizationare.

A.adviseandinformationB.memosandemailsC.requestsandinformationD.

memosandpolicy

正確答案：B

62、Thedateline____thsdatewhentheletterwaskeyed.

A.showingB.showC.showsD.beingshown

正確答案：C

63、Theclosingofamessagecontainingnegativenewsshouldbecourteousand

helpful.Thepurposeoftheclosingistomaintainorrebuildgoodwill.After

presentingorimplyingthenegativenews,changetheemphasisandcloseonapositive

tone.Tomaintainapositivetone,(1)donotmentionorremindthereceiverofthe

negativenewsagainand(2)danotapologizebecauseyoucannotaccommodatethe

receiver.Ifamistakehasnotbeenmade,anapologyisnotappropriate.Ifyoudid

makeamistake,youowethereceiveranapology.However,placetheapologyinthe

middleparagraphs一notintheclosing.Theclosingshouldhaveasinceretone.Avoid

overusedclosingssuchas“ifyouhaveanyquestions,pleasedon'thesitateto

call.wUseasimilarstatementbutwithapositivetone:ifyouhaveanyquestion,

pleasecall.Avoidusingconditionalwordssuchashope,thinkandmaybe.Offerthe

receiveranotheroption.Mostproblemsituationshavemorethanonesolution.

Presentinganotheroptionshiftstheemphasisfromthenegativenewstoapositive

solution.

⑴、Theclosingofamessagecontainingnegativenewsshouldbecourteousand

helpful.Thepurposeoftheclosingistomaintainorrebuildgoodwill.After

presentingorimplyingthenegativenews,changetheemphasisandcloseonapositive

tone.Tomaintainapositivetone,(1)donotmentionorremindthereceiverofthe

negativenewsagainand(2)donotapologizebecauseyoucannotaccommodatethe

receiver.Ifamistakehasnotbeenmade,anapologyisnotappropriate.Ifyoudid

makeamistake,youowethereceiveranapology.However,placetheapologyinthe

middleparagraphs—notintheclosing.Theclosingshouldhaveasinceretone.Avoid

overusedclosingssuchas“ifyouhaveanyquestions,pleasedon'thesitateto

call.wUseasimilarstatementbutwithapositivetone:ifyouhaveanyquestion,

pleasecall.Avoidusingconditionalwordssuchashope,thinkandmaybe.Offerthe

receiveranotheroption.Mostproblemsituationshavemorethanonesolution.

Presentinganotheroptionshiftstheemphasisfromthenegativenewstoapositive

solution.

正確答案：

(2)1.Amessagecontainingnegativenewsshouldhaveacourteousandhelpful

closing.

A.是B.否

正確答案：A

⑶、2.Thecourteousclosingofanegativemessagemayrebuildgoodwill.

A.是B.否

正確答案：A

(4)、3.Anapologyshouldbeplacedintheclosingofamessagecontaining

negativenews.

A.是B.否

正確答案：B

⑸、4.Thesendershouldapologizeifheorshecan*taccommodatethereceiver.

A.是B.否

正確答案：B

(6)、5.Offeranotheroptionintheclosingcanshifttheemphasisofthereceiver

fromnegativenewstoapositivesolution.

A.是B.否

正確答案：A

64、Whatistheoppositephraseofformalcommunication?

A.writtencommunicationB.oralcommunicationC.electroniccommunicationD.

informalcommunication

正確答案：D

65、Whatistheoppositephraseofexternalcommunication?

A.informalcommunicationB.formalcommunicationC.internalcommunicationD.

oralcommunication

正確答案：C

66、Theassessmentdeterminestheorderandtimingofyourmessage.

A.是B.否

正確答案：A

67、Supervisorsmean__inChinese.

A.超級明星B.迷信C.下屬D.上級主管

正確答案：D

68、Incorrectspacingbelongsto__errorswhenthefinaldraftofawritten

messageisbeingproofread.

A.generalB.mechanicalC.meaninglessD.unimportant

正確答案：B

69>Businesslettersareusedtocommunicatingwrittenmessagestopeopleoutside

anorganization.

A.是B.否

正確答案：B

70、Useactivevoicehelpsonebedirectandkeepone,ssentencesfrombeing

toowordy.

A.是B.否

正確答案：B

71、Menandwomencanbehiredforanyjobforwhichtheyarequalifyintoday,

sworkplace.

A.是B.否

正確答案：B

72、Theapplicantisaboutthejobrequirementsandthecompany.

A.knowB.knewC.knowledgeableD.haveknown

正確答案：C

73、Introvertsmean____inChinese.

A.內(nèi)向者B.旁觀者C.輔助者D.外向者

正確答案：A

74>Adevelopmentalparagraphendsaconununicationwithasummationora

referencetothemainideastatedintheopeningparagraph.

A.是B.否

正確答案：B

75、Culturaldiversitymeans___inChinese.

A.文化種類B.文化障礙C.文化多元性D.文化交際

正確答案：C

76、HeadquartersmeaninChinese.

A.總郃B.四分之一C.第段D.秋季

正確答案：A

77、Thecommunicationprocessissoautomaticandnaturalthatyouevenmaynot

realizeyouareusingit.Automaticmeans___here.

A.感激的B.不假思索的C.流利的D.人為的

正確答案：B

78>Anegative-newsmessageconveysnewsthatwillthereceiver.

A.satisfyB.reflectC.supportD.disappoint

正確答案：D

79、“ComeinanduseyourTechcreditcardsoon."Thesentencecontainsthe

messagefocusingonthereceiver,itcanberegardedas___.

A.I-oricntcdB.Business-orientedC.Communication-oriertedD.You-oricntcd

正確答案：D

80、____andbenefitingfromthediversityofemployeesandcustomersisone

ofthegreatestchallengesintheworkplacetoday.

A.DevelopingB.FailingC.AccommodatingD.Needing

正確答案：C

81>MostAmericansprefertostand___whentalkingtoothers.

A.lessthan18inchesB.morethan3feetC.18inchesto3feetD.closerthan

acoupleoffeet

正確答案：C

82、Anotherexternalbarriertocommunicationwithinanorganizationisaclosed

andauthoritarianclimate.Aclosedandauthoritarianclimatemeans___.

A.封閉和煩悶的天氣B.封閉和狹隘的空間C.封閉和專制的氛圍D.狹隘和壓抑的

筑圍

正確答案：C

83、Culturaldifferencescanbecommunicationbarriers.

A.是B.否

正確答案：A

84、Bodylanguagemayincludefacialexpressions,__orposturesthataccompany

aperson,swords.

A.gesturesB.expressionC.expressionsD.oralsymbols

正確答案：A

85、Yourabilitytoestablishandbuildrelationships1everyaspectofyour

2.Whetherinyoursocial,academic,orprofessionallife,thisabilitydetermines

thedepthof3relationships4friends,familymembers,classmates,andcoworkers.

Goodrelationships5ingoodwill-the6reputationthat7individualorabusiness

haswithitscustomers.Anycommunication8helpstodevelopa9relationships

betweenyoulOyourreceiverbuildsgoodwill.A.yourB.affectsC.lifeD.favorable

E.withF.resultG.anH.thatI.andJ.better

正確答案：一begin--

86、Oneofthebitterestandmosttime-wormdebatesinstudentunionbarsup

anddownthecountryisresolvedasacademicresearchconfirirsthatinfinancial

termsatleast,artsdegreesareacompletewasteoftime.Gettingthroughuniversity

boostsstudents*earningsby25%,onaweightedaverage,or$220,000overtheir

lifetime,accordingtoProfessorIanWalkerofWarwickUniversity-butiftheystudy

Shakespeareorthepeasants'revoltinsteadofanatomyofcontractlaw,thosegains

arclikelytobecompletelywipedout.Thegovernmentisabouttoallowuniversities

tochargestudentsupto$3,00Cayearfortheirdegrees,arguirgthatit'sasmall

pricetopaycomparedwiththefinancialrewardsgraduatesreaplaterinlife.But

Prof.Walker,sresearchshowstherearesharpvariationsinreturnsaccordingto

whichsubjectastudenttakes.Law,medicineandeconomicsorbusinessarethemost

lucrativechoices,makingtheiraverageearnings25%higher,accordingtothe

article,publishedintheofficefornationalstatistics'monthlyjournal.

Scientistsget10-15%extra.Atthebottomofthelistareartssubjects,whichmake

onlyaasmall“differencetoearnings-asmallnegativeone,infact.Justahead

aredegreesineducation-whichleavehardpressedteachersanaverageof5%better

offayearthaniftheyhadleftschoolat18."It'shardtoresisttheconclusion

thatwhatstudentslearndoesmatteralot;andsomesubjectareasgivemoremodest

financialreturnsthanothers,"Prof.Walkersaid.Asaneconomist,hewasquick

topointoutthatstudentsmightgainnon-financialreturnsfromartsdegrees:w

Studyingeconomicsmightbeverydull,forexample,andstudyingpost-modernism

mightbealotoffun.n

⑴、Oneofthebitterestandmosttime-wormdebatesinstudentunionbarsup

anddownthecountryisresolvedasacademicresearchconfirirsthatinfinancial

termsatleast,artsdegreesareacompletewasteoftime.Gettingthroughuniversity

boostsstudents*earningsby25%,onaweightedaverage,or$220,000overtheir

lifetime,accordingtoProfessorIanWalkerofWarwi