2024年富士通SX調(diào)查：利用人工智能加速可持續(xù)發(fā)展轉(zhuǎn)型（英）

2024FujitsuSXSurvey

AcceleratingSustainability

TransformationwithAI

PracticalinsightsforC-levelexecutives

Preface

Rapidadvancesintechnologyarecreating

enormouschangesacrossbothbusinessandsociety.Atthesametime,thesustainability

challengescausedbygeopoliticaltensionsandclimatechangehavebecomeurgentbusinesspriorities.

Since2022,Fujitsuhassurveyedbusinessleadersaroundtheworld,assessingtheirSustainability

Transformation(SX)initiatives.Oursurvey1in

NovemberandDecember2023revealedthatover

half(53%)ofbusinessleadersareactivelyreviewingtheseactivities.

Inparticular,thebusinessenvironmentischangingrapidlyduetoadvancesinAI.InJanuary2024,

Fujitsusurveyed800CxOsacross15countriestounderstandhowtheirorganizationsarenowusingAIandhowtechnologiessuchasAIaresupportingtheirSXactivities.

Thisreportsummarizestheinsightsgainedfromthesurveyandproposescallstoactionfor

businessleaderstosuccessfullydriveSustainability

TransformationusingAIandotherdigitaltechnologies.

1Visitpage43:‘2024FujitsuSXSurvey-Chartingacourseforchange’

1

Index

Executivesummary03

Introduction05

Section1

ThetransformationalimpactofAI07

Section2

SustainabilityTransformationacceleratedbyAI21

Section3

Recommendationsforbusinessleaders39

Respondentsprofile41

Relatedinformation43

2

Executivesummary

AdvancesinAIandothertechnologiesarecreating

rapidchangeacrossbothbusinessandsociety.InJanuary2024,FujitsucommissionedOxford

EconomicstoconductasurveyonthebusinessimpactofrapidAIadoption,thestatusof

SustainabilityTransformation,andhowthistransformationcanbedrivenbyAIandotherdigitaltechnologies.

FujitsuandOxfordEconomicsconductedanon-

linesurveyof800businessleaders(CxOs)across14industriesin15countries.InterviewswerealsoconductedwithCxOsat12organizationsthatareimplementingSustainabilityTransformation

strategies.TheinterviewslookedatthestatusofAIimplementation,andtheSustainability

Transformationoutcomesbeingachievedusingdigitaltechnology.

Accordingtooursurvey,manyrespondentsexpectAItodramaticallychangebusinessandsocietyandarethereforeupscalingtheirAIinitiatives.They

predictAIwillbeintegratedintoeverypartoftheirbusinesswithinthenextthreeyears.

Respondentsalsorecognizedthatinthefuture,therapidadoptionofAIwillrequireemployeesto

developnewskills.However,theyholdmixed

viewsonthepossibleimplicationsthatAIcould

haveonemploymentandoverallheadcountlevels.

Atthesametime,manyrespondentsbelievethatincreasingAIusagewillsupporttheirSustainabilityTransformationplans.Infact,organizationsthat

havesuccessfullydeliveredfinancialandnon-financialoutcomesthroughtheirSustainabilityTransformationhavetypicallyincreasedtheir

investmentinAIandareactivelyusingAIacrosstheirorganizations.

ThesesurveyresultsareconsistentwithFujitsu’sbeliefthatgreateruseofAIandotherdigital

technologieswillenablesuccessfulSustainabilityTransformation.

Thisreportproposesspecificcallstoactiontohelp

businessleadersdrivesuccessfulSustainabilityTransformationusingAIandotherdigital

technologies.

3

Keyfindings

Oursurveyexploredbusinessleaders’attitudestowardsAIanditscurrentusageacrosstheir

organizations:

1

2

3

BusinessleadersarestrengtheningtheirAI

initiativesinrecognitionofthehugechangesthatAIiscreatingacrossbusinessandsociety.

TheuseofAIwillrapidlyexpandintoother

areas.BusinessleaderspredictthatAIwill

permeateawiderangeoftaskswithinthe

nextthreeyears.TheyalsobelievethatpeoplewillneedtodeveloptheskillstoworkwithAI,unlockingtheirowncreativityandensuring

thatpeopleandAIcancollaborateeffectively.

TheintegrationbetweenmanagementresourcesandAIisstillinprogress.

OrganizationsareatvariousstagesofAI

readiness.Around40%oforganizationshaveyettosetanorganization-wideAIstrategy,whileonly12%havetheresourcestouseAI,basedonacomprehensiveAIstrategyandusageguidelines.

OursurveyalsoexaminedtheimpactofdigitaltechnologyonSustainabilityTransformationinitiatives:

1

2

3

Theprocessofconvertingsustainability

initiativesintonewbusinessopportunitiesis

underway.Whilemanyleadersseeaddressingsustainabilityasabusinessopportunity,onlyaround10%oforganizationsaregeneratingsteadyrevenuefromtheseopportunities.

AIandDigitalTransformationcandrive

successfulSustainabilityTransformation.Over60%ofleadersrecognizethatincreaseduseofAIwillenableDigitalTransformationandhelptosolvesocietalchallenges.

TheuseofAIandothertechnologiesiskey.

Organizationsthatcreateasustainabilityvisionandstrategy,strengthentheirorganizationalcapabilityandproactivelyuseAIandother

technologiessucceedindrivinggreater

sustainabilityandfinancialvaluethanotherorganizations.

4

Introduction

Sustainabilityandtechnologyarekeymanagementpriorities

Thebusinessenvironmentisinfluencedbyawiderangeofexternalfactorsandisbecoming

increasinglyuncertain.

Oursurveyclearlyrevealsthat,inadditionto

politicalandeconomicfactorssuchasinflationandgeopoliticaltensions,externalfactorsrelatingto

theenvironmentandwell-beingarealsohavingasignificantimpactonbusiness.Thesefactorsareallrelatedtosustainability.

Inadditiontothesesustainabilityfactors,the

surveyhighlightstherapidadvanceofAI,whichisnowexpectedtobethethirdmostimpactful

externalfactor.BusinessleadersareclearlynowrecognizingthesignificantimpactofAIadvances.

Oursurveyrespondentswerethenaskedto

considertheirresponsetothetwinchallengesofsustainabilityandtechnology.

Externalfactorswiththebiggestimpactoverthenext12months

1

2

3

Inflation,interest

rates,exchangeratefluctuations

Geopoliticaltensionsandconflicts

RapidadvanceofAI

Politicsandeconomics

Politicsandeconomics

Technology

4

5

6

7

8

Energyproblems

Pandemics

Intensifyingcyber-attacks

Climatechange

Poverty,inequalityandaccesstoeducation

andhealthcare

Environment

Well-being

Technology

Environment

Well-being

Samplesize:800

5

Introduction

ResponsestoAIandsustainabilitywilldeterminethefutureofbusiness

BusinessleadersrecognizetheimportanceofrespondingtoAIandsustainabilitychallenges.

Indeed,morethanhalfofbusinessleaders

surveyedbelievethattheirresponsetotherapid

advanceofAIwilldeterminethefutureoftheir

businesses.TheybelievethatorganizationsthatfailtouseAIanddataeffectivelywilllosecompetitiveedgeand,asaresult,marketshare.

Atthesametime,morethanhalfofbusinessleadersnowbelieveit’simportanttoachievebusinessgrowthwhilecontributingto

environmentalandsocialsustainability.

So,howcanbusinessleadersbestrespondtothetwinchallengesofadvancingAIandsustainability?Inthisreport,weshareourkeysurveyfindings,

includingthekeyfactorsthatshouldbe

consideredtoshapesuccessfulbusinessstrategies.

TheresponsetoAI’srapidadvancementwilldeterminethefutureofbusiness

51%

20%

OrganizationsthatfailtouseAIanddataeffectivelywilllosetheircompetitiveedgeandbeeliminatedfromthemarket

52%

27%

Ithasbecomeimportanttoachievebusinessgrowthwhilecontributingtoenvironmentalandsocialsustainability

51%

19%

Agree

DisagreeSamplesize:800

6

Section1

ThetransformationalimpactofAI

8

Section1:ThetransformationalimpactofAI

OrganizationsrampupAIinitiativesandboostinvestment

HowareorganizationsrespondingtotherapidadvanceofAI?Inoursurvey,76%oforganizationsrankedAIamongthetop5prioritiesintheirDigital

Transformation.

Almost90%respondedthattheyplantoincreaseinvestmentinAIcomparedtolastyear.ManyorganizationsarenowrampinguptheirengagementwithAIandincreasingtheirAIusage.

PriorityofAIinDigitalTransformation

24%Aprioritybutnot0.1%Numberonepriority

amongtop5

Top5

76%

42%

Amongtop3priorities

34%

Amongtop5

priorities

PlannedinvestmentinAIthisyear

12%Nochange12%Significantlyincreaseinvestment

Increase

investment

76%

Increaseinvestment

88%

Samplesize:798(organizationswhorespondedthattheyareengagedinDigitalTransformation)

Section1:ThetransformationalimpactofAI

MajorexpansionofAIuseinthenextthreeyears

OrganizationsarenowtryingtoincorporateAIinallaspectsoftheirbusinessasweenterthefull-scaleadoptionphase.

ThechartonthenextpageshowsthecurrentuseofAIinorganizationsandtheoutlookforitsfutureuse.

Currently,AIisusedpredominantlyforimproving

efficiencyinbusinesssupport,automationofcustomerserviceandhandlingofroutinetasks.However,overthenextthreeyears,around80%oforganizationsaimtouseAIforcomplexdecision-making,includingthe

enhancementofproductandservicefunctionsand

managementdecisionsupport,bothpreviouslydifficulttoachievewithAI.

Oursurveyresultssuggestthat,overthenextthreeyears,

AIwillpermeatealmosteveryaspectofbusiness,enablingradicaltransformation.

BusinessleaderswillneedtoexamineandimplementstrategiesforusingAItoaddressthisdrasticchange.

We’realsousingAItodesignourownAIproducts,withAIprobablynowthenumberonehottopicinourindustry.Wehavecreatedadetailed5to10yearplanforourAIinitiatives,withAInowattheheartofourstrategicplanning.

ChiefDigitalOfficer,Manufacturing,USA

9

10

Section1:ThetransformationalimpactofAI

AIuseexpandingintoareasthatinvolvecomplexdecisionmakinginthenextthreeyears

Samplesize:798(organizationswhorespondedthattheywereengagedinDigitalTransformation)

52%28%17%3%

Automationofcustomerservice

31%37%29%3%

HumantaskssupportedbygenerativeAI

22%45%27%6%

Creationofimagesandothercontent

19%46%31%5%

Automationofroutinetasks

17%35%43%5%

16%27%33%24%

Automationofsoftwaredevelopment

Automationofbusinessprocesses

Enhancingproductandservicefunctionalities

EnhancingR&Dactivity

Enhancingmanagementdecisionmaking

15%

36%

38%

11%

13%

38%

43%

6%

11%

36%

36%

17%

●Ourorganizationalreadyuses●Ourorganizationdoesnotuse,butplanstousewithinnext12months

.Ourorganizationdoesnotuse,butplanstousewithin3yearsOurorganizationhasnoplanstoutilizewithin3years/Don’tknow

Section1:ThetransformationalimpactofAI

Organizationsare

startingtointroduceAIacrosstheiroperations

Givinggoodfinancialadvicerequiresdetailedknowledgeaboutproducts,theindustry,personalcircumstances,

regulatorymattersandintuition.Allthatknowledge

existssomewhereinthedataanddocumentationwe

havewithinourorganization…AGenerativeAIbotcouldaccessallthisdata,consideryourage,pension,savings,mortgagestatus,salary,bonus,familycircumstancesandexpenditures…Itcouldalsoinferyourriskappetite…IfwecanuseGenerativeAItoputallofthattogether,wecantransformthenatureoffinancialadviceconversations.

ChiefDataOfficer,Finance,UK

WeuseChatGPT’salgorithmtoanalyzeourconversationanddialoguedata,usingitinconjunctionwithour

traditionalpropensity-to-buymodelstofinddeeper

insights.Thishelpsoursalesteamstoadapttheir

propositionsandimprovetheirtargeting.Asaresult,wehavesignificantlyreducedthepurchasecyclefrom

around6monthstoroughly10weeks.Thishuge

improvementishelpingtomaintainourcashflow,asitalsohelpsourFinanceteamtoforecastmoreaccurately.

ChiefDataOfficer,Manufacturing,USA

We’relookingatAItohelpusdothingsliketraining.

There'ssomuchinformationoutthereandusingAItoputallofthatintocohesivetrainingpacks,including

makingvideos,couldsavealotoftime.Thechallengeisthatthespecialistinformationweneed,including

sustainablefinanceinformation,isn’tcurrentlyavailableinlargevolumesoutthere.

ChiefSustainabilityOfficer,Finance,Singapore

11

Section1:ThetransformationalimpactofAI

PeopleandAIwillcollaboratetodrivetransformation

Inthefuture,astheuseofAIpermeatesallareasofbusiness,therelationshipTheyalsostronglybelievethatcollaborationbetweenpeopleandAIwill

betweenpeopleandAIisexpectedtochangesignificantly.Infact,70%ofcontinuetodevelop,leadingtothetransformationofcurrentbusiness

businessleadersbelievethatpeopleandAIwillcomplementandenhanceeachprocesses.

other,becominganeffectivepartnership.

Samplesize:800

Percentageofrespondentswhoagreedorstronglyagreed

ImpactsofAIonbusiness:predictionsupto2030

Innovationgenerated

bycollaborationbetweenpeopleandAIwill

contributetomorethan20%ofourorganization's

businesses(72%)

Organizational

structureswillbeflatterandmoredecentralized,becauseAIwillsupportpeople’sautonomous

decision-making(74%)

Morethan50%of

businesstasksinour

organizationwillbe

conductedbypeopleandAIincollaboration

(54%)

Collaborationbetween

peopleandAIwillprogress,changingbusinessprocessessignificantly

(75%)

12

Section1:ThetransformationalimpactofAI

Addressingenvironmentalandsocietalissues

ThecontinuousadvancementinAIisexpectedtohaveapositiveimpactontheenvironmentandsociety.Accordingtooursurvey,78%ofbusinessleaders

expectthepowerofAIandcomputingtoincrease,helpingtosolvecomplexenvironmentalandsocietalchallenges.

Incollaborationwithbigdata,computing,trusttechnologyandvariousother

digitaltechnologies,AIwillenableadvancessuchasvisualizationbasedonreal-timedataandenhancedresilienceagainstuncertainty.AIcanhelptoguide

bothourenvironmentandsocietyinabetterdirection.

Samplesize:800

Percentageofrespondentswhoagreedorstronglyagreed

ImpactsofAIanddigitaltechnologiesonsocietyandtheenvironment:predictionsupto2030

TheadvanceofAIand

trusttechnologywill

acceleratesafeandsecuredataflowacrossindustries,helpingshapevarious

digitalecosystems(72%)

ThepowerofAIand

computerswillcontinuetoincrease,helping

solvecomplex

environmentalandsocialchallenges(78%)

Theenvironmentaland

socialvalueofmany

productswillbeevaluated,flowingthrough

societytopromote

sustainabilitybyleveragingtheadvancesinAIand

trusttechnology(73%)

Thedynamicsofcities

willbeincreasingly

visualizedwithreal-timedataandAI,enabling

moresustainableplanningandmoreeffective

disasterresponse(75%)

Thedynamicsofbusinessoperationswillbe

increasinglyvisualized

withreal-timedataandAI,enablingmoreeffectiveresponsestouncertainty(72%)

13

Section1:ThetransformationalimpactofAI

MixedviewsontheheadcountimpactofAI

WillAIautomatetaskspreviouslydonebypeople,increasingefficiencywhilemaintainingoutput,orwillitexpandhumanproductivityandcreativityto

increaseoutput?WillAIreplacepeople,orwillitbroadenandenhancetheircapability?

Theresponsesinoursurveyweremixedbetweenthesetwooptions.70%of

businessleadersbelievethatpeopleandAIwillcomplementeachotherandbecomepartnersinenhancingeachother'scapabilities,with66%expectingAI

toimproveperformancewhileretainingtheiremployees.

Ontheotherhand,41%ofbusinessleadersexpectAIadoptiontoleadtoheadcountreductions,althoughroughlythesamenumber(40%)taketheoppositeview.Thisisacriticalpointtoconsiderwhenassessingthe

implicationsoftransformingbusinessprocessesandinvestinginthedevelopmentofnewskills.

DespitegeneralagreementthatAIdeploymentwillincreaseproductivityandenhancepeople’sskills,thereiscontentionovertheimpactonheadcountreductions.

PeopleandAIwillcomplementeachotherandbecomepartnersinenhancingeachother's

capabilities.

70%

11%

BecauseAIdeploymentwillincreasehumanproductivity,organizationswilldelivergreaterperformancewhilekeepingtheiremployees.

66%

13%

BecauseAIdeploymentwillincreasehumanproductivity,organizationswillreducetheirheadcount.

41%

40%

Agree

DisagreeSamplesize:800

14

Section1:ThetransformationalimpactofAI

KeyinitiativesintheAIera

HowcanorganizationsgainthebestoutcomesfromusingAI?

Thesurveyresultsshowthatmorethan70%of

businessleadersrecognizetheneedtoacquire

newskills,tobettermanagebothpeopleandAI,toprotectagainstAI-relatedcyber-attacksandto

enhanceAItrustandethics.

Oneofthemostimportantchallengesforbusinessleadersishowtheymanagetheirexistinghumanresources.Inthefuture,itwillbenecessaryfor

humansandAItocollaboratetoperformtasksandproducehigherqualityoutcomes.Wewillneedtoembracetransformationfromanewperspective,

lookingathowwecantakeanintegratedapproachtowardmanagingpeopleandtechnologytogether.

InitiativesrequiredintheAIera

73%

10%

TheadvancementofAIwillrequirepeopletoacquirenewskills.

73%

10%

ThemanagementofpeopleandAIwillbecomesignificantlymoreimportantinfuturebusiness.

73%

ProtectingAIagainst

9%

cyber-attackswillbecomeacriticalbusinessagendaitem.

72%

11%

AItrustandAIethicswillbeessentialforbusiness.

DisagreeSamplesize:800

Agree

15

Section1:ThetransformationalimpactofAI

HumancapabilitiesrequiredintheAIera

WhatcapabilitieswillweneedtoimproveintheeraofAI?Inoursurvey,thetopskillsidentifiedthat

employeesneedtoimprovearecriticalthinking,sense-makingcapabilitytogivepurposeand

knowledgeofscienceandmathematics.

AIcannowrespondtoavarietyofquestionswith

instantaneoushuman-likeoutputoftextandimages.However,peoplestillhaveresponsibilityforAI

output,includingthecriticalthinkingneededto

exercisetheappropriatediscretion.Peoplealsoneedtosetcorrectgoalsandapplysense-makingto

ensureactivitiesservetherightpurpose.

Furthermore,knowledgeofscienceandmathematicswillhelppeopletounderstandthemechanismsusedbyAIandtocorrectlyrecognizeitslimitationsand

potential.

IntheAIera,employeesmusteducatethemselvestocontinueenhancingthesecapabilities.Itwillbe

importanttocreatenewvaluebymaximizinghumancreativitythroughongoingcollaborationwithAI.

Samplesize:800,

uptothreemultipleselections

CapabilitiestobeenhancedintheeraofAIera

79%

Criticalthinking

72%

Sense-makingcapabilitytogivepurpose

46%

37%

Knowledgeofscienceandmathematics

Collaborationwithothers

34%

Communicationwithpassionandemotion

16%

16%

Physicalabilities(e.g.mastercraftsmanship)

Knowledgeofartsandhumanities

16

Section1:ThetransformationalimpactofAI

Challengesin

introducingAI

WhiletheintroductionofAIoffersmanybenefits,includingincreasedoperationalefficiencyand

productivity,italsocomeswithseriousrisks.IntroducingAIcreatesavarietyofchallenges.

Firstly,theshortageofappropriatehumanresourcesisamajorissue.TheintroductionandoperationofAIrequiresahighlevelofexpertiseandskills,and

organizationsmustactivelyengageinupskillingand,wherenecessary,recruitment.

Inaddition,AIcarriessecurityrisks.AIcangeneratedisinformationandmisinformation(‘AIhallucination’)andmayviolatecopyrightsandprivacy,riskingan

organization’scredibility.

TheEuropean(EU)AIregulationAct(May2024)hasstrengthenedthelawsandregulationsaroundAI,

meaningorganizationsmusturgentlytakestepstostrengthentheirAIgovernance.

65%

IssuesconfrontedinAIdeployment

Thereisalackofpeople

16%

62%

withtheAIskillsrequired.

17%

TheoutputofAIhastheriskofcopyright

55%

infringement.

Thereturnon

29%

investmentofAIisnotclearyet.

54%

25%

AIisnotlinkedwiththedataandITsystemsofourorganization.

50%

Thereisaconcern

23%

45%

33%

abouttheleakageofcompanydatacausedbyusingAI.

AIsolutionisnotmatureenough.

43%

37%

TheoutputofAIisnottrustworthyenough.

Samplesize:798(organizationswhorespondedthattheywereengagedinDigitalTransformation)

Disagree

Agree

17

Section1:ThetransformationalimpactofAI

ConcernsaroundAI

introduction

Iencouragemyjuniordatascientistsandjuniorsoftware

engineerstolearnvariouskindsofbusinessdomain

knowledge.Theyneedtoexploredifferentmethodologiestoimproveourpredictivemodels,becauseallbasicdata,data

operationanddatabaseoperation-typecodingworkwillbe

100%replacedbyAIinthenexttwoyears.AndIreallydonotwantthemtolosetheirjobs.So,myteamalsoprovides

internaltraining,andbudgetforthemtoattendprofessionalschools,evenfortheentry-leveljobs.TheyneedanAI-relatedskillsetincludingknowledgeofNeuralNetworkmodels.

ChiefDataOfficer,Manufacturing,USA

Ithinktheethicalconsiderationhastobethere.Business

leadershavetobeeducatedontheethicalaspectsofusingAIbeforetheydivein,andbeforetheyinvestindeployingAItechnologyaspartoftherunningofthebusiness.

ChiefProductOfficer,Transportation,Singapore

Datasecurityisabigworry.AIandmisappropriationcreate

anotherriskfactorwhenyou'retalkingaboutsystemsecurity.Togiveanexample,whenyou’rerunningawatertreatment

plantwithalockeddownsystem,itmustbehighlysecure

becauseifsomeoneweretohackintothatsystem,that’s

potentiallythecommunity’swatersupplyandifsomeonewiththewrongintentgotintothatsystem,thatcouldbe

catastrophic.Ithinkthesecurityisprobablythebiggestconcern.

ChiefSustainabilityOfficer,PublicSector,Australia

Therearehugepotentialprivacyimplications,inthatLarge

LanguageModelswillremembereverythingyoutellthem.It'sinterestingtothinkthatIcouldtypesomethingintoaLargeLanguageModelfromwhichitcouldbeaccidentallyor

inaccuratelyrepeatedtoanothercustomer.

ChiefDataOfficer,Finance,UK

18

Section1:ThetransformationalimpactofAI

ManyorganizationsintheearlystagesofAIintroduction

WhilebusinessleadersrecognizetheimportanceofusingAI,therearechallengeswhenintroducingit.Asaresult,thelevelofAIadoptionandprogressvariessignificantlybetweenorganizations.

Accordingtooursurvey,around40%of

organizationshavenotyetdevelopedacompany-wideAIstrategy.Ontheotherhand,nearlyhalfoftheorganizationshavedeterminedtheircompany-widestrategyandaredevelopingguidelines.As

fewasaround10%havecommittedresourcestodata,technologyinfrastructureandhuman

resourcesbasedonacompany-wideAIstrategyandguidelines.

ManyorganizationsarestillintheinitialstagesofAIintroduction.ToachievesuccessfulAI-driven

transformation,organizationsneedtoincreasethematurityleveloftheirAIusage.

LevelofAIengagement

36%

12%

3%

49%

Ourorganizationhasnot

implementedanyAIinitiative

Ourorganizationhassetan

organization-wideAIstrategyandAIusageguidelines

Ourorganizationhasnotsetan

organization-wideAIstrategy.Eachbusinessunit

implementsitsindependentAIinitiative

BasedonourAI

strategyandusageguidelines,our

organizationbuildsresources(e.g.,

data,technology

infrastructure,andAItalents)touseAI

Samplesize:798(organizationswhorespondedthattheywereengagedinDigitalTransformation)

19

Section1:ThetransformationalimpactofAI

Usingtechnologytocreateasustainablesociety

Inthissection,welookedattheimpactoftherapidlyadvancingAIonbusiness,theenvironmentand

society,aswellasthecurrentissuesandinitiativesaroundAIuse.

Manyorganizationshaveboostedtheirinvestmentin

AIandareplanningtointroduceAIinalmosteveryareaoftheirbusiness.AIisexpectedtoachieve

greaterefficiencyandproductivity,todrive

innovation,andtoaddresscomplexsocietalissuessuchasdisasterresponse.

Evenso,mostorganizationsarestillintheinitial

stagesofAIintroduction.Businessleadersneedto

formulateanorganization-wideAIstrategy,developguidelinesforAIuse,fosternewskillsforemployees,andorganizethenecessaryinfrastructureandotherresources.ThereisalsoanurgentneedtodealwiththenegativeaspectsofAI,suchasdataleakagesandprivacybreaches.

Inthenextsection,weanalyzethecurrentstateofsustainabilityinitiativesandhowAI-centered

technologiescanbeleveragedtodrivesuccessfulSustainabilityTransformation.

20

Section2

SustainabilityTransformation

acceleratedbyAI

22

Section2:SustainabilityTransformationacceleratedbyAI

AIwillcontributetosuccessfulSustainabilityTransformation

BusinessleadersbelievethatsustainabilityandAIwillinfluencetheirbusinessinthefuture,withAIenablingbusinessinnovationandhelpingto

resolves