國家開放大學(xué)?？啤豆芾碛⒄Z2》一平臺(tái)機(jī)考第四大題閱讀判斷題庫珍藏版

國家開放大學(xué)專科《管理英語2》一平臺(tái)機(jī)考題庫第四大題閱讀理解判斷題題庫說明：2024年8月23日整理，適用于國家開放大學(xué)專科學(xué)員一平臺(tái)期末機(jī)考考試。本大題共包含5小題，每小題4分，共計(jì)20分。閱讀短文，判斷句子正誤，正確選“T”,錯(cuò)誤選“F”。★Anannualreportofacompanyprovidesinformationaboutitsbusinessperformanceforcertainpeople.Thesepeopleincludetheinvestors,potentialinvestorsandotherstakeholders.Fromthereport,peoplecanunderstandthecompany’sbusinessscope,recentsituationandfuturedevelopment.Themainpartsofanannualreportusuallyincludechairman’sletter,financialstatementsandoperationanalysis.●CHAIRMAN’SLETTERUsually,anannualreportshouldcontainaletterfromthechairman.Thelettershouldprovidedetailsaboutthesuccessesandthechallengesofthepastyear.Itshouldalsoincludethefutureoutlookforthecompany.●OPERATIONANALYSISTheoperationanalysisisanoverviewofthebusinessinthepastyear.Itusuallyincludesnewhiresandnewproductintroductions.Atthesametime,itwillintroducebusinessacquisitionsandotherimportantissues.●FINANCIALSTATEMENTSThefinancialstatementsareveryimportantforanannualreport.Peoplecanknowthecompany’sperformanceinthepastfromthestatements.Itusuallyconsistsofthefollowingthreeaspects.Thefirstoneistheprofitandlossstatement.Thesecondoneisthebalancesheet.Andthethirdoneisthecashflowstatement.特別提醒：本題共5個(gè)小題,需要拉動(dòng)答題框右邊的滾動(dòng)條使5個(gè)試題顯示出來做答?。判斷題]◆Anannualreportofacompanyprovidessomeinformationaboutitsbusinessperformanceforcertainpeople.(紅色字體為本題正確答案選項(xiàng))[答案]T[判斷題]◆Peoplecanknoweverythingofthecompanyfromtheannualreport.(紅色字體為本題正確答案選項(xiàng))[答案]F[判斷題]◆Anannualreportusuallyincludeschairman’sletter,financialstatementsandoperationanalysis.(紅色字體為本題正確答案選項(xiàng))[答案]T[判斷題]◆Achairman’slettershouldincludethestrategicdirectionmovingforward.(紅色字體為本題正確答案選項(xiàng))[答案]T[判斷題]◆Thispassageismainlyaboutthemainpartsofanannualreport.(紅色字體為本題正確答案選項(xiàng))[答案]T★Crosstrainingistraininganemployeetodoadifferentpartoftheorganization’swork.TrainingworkerAtodothetaskthatworkerBdoesandtrainingBtodoA’staskiscrosstraining.Crosstrainingisgoodformanagersbecauseitprovidesmoreflexibilityinmanagingtheworkforcetogetthejobdone.Ontheotherhand,crosstraininghassomebenefitsfortheemployeesaswell.Itletsthemlearnnewskills,makesthemmorevaluable,keepsthemstimulatedandreducesworkerboredom.

Crosstrainingcanbeusedinalmostanypositioninalmostanyindustry.Icrosstrainedsomeofmydesignengineerstogoonfieldinstallationtripsandgetfirsthandknowledgeofhowtheirdesignsworked,ordidn’twork,inthefield.Cashierscanbetrainedtostockshelvesandstockerstrainedtocashier.Thisallowsyoutoquicklyopenadditionalregistersifthecustomerqueuegetstoolong.

Asyoupreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.Carefullyselecttheemployeestobecrosstrained.Somepeopleliketolearnnewthings.Somearemorecomfortablestickingtowhattheyknow.Don’tdecidewhichemployeesarereadyforachangebasedontheirageorperformance.

特別提醒：本題共5個(gè)小題,需要拉動(dòng)答題框右邊的滾動(dòng)條使5個(gè)試題顯示出來做答??！[判斷題]◆Crosstrainingistraininganemployeetodoadifferentjobinadifferentcompany.(紅色字體為本題正確答案選項(xiàng))[答案]F[判斷題]◆Crosstrainingisbeneficialnotonlyformanagersbutalsoforemployees.(紅色字體為本題正確答案選項(xiàng))[答案]T[判斷題]◆Crosstrainingcanapplytoalmostanypositionandalmostanyindustry.(紅色字體為本題正確答案選項(xiàng))[答案]T[判斷題]◆Notallemployeesaresuitabletobecrosstrained.(紅色字體為本題正確答案選項(xiàng))[答案]T[判斷題]◆Youcandecidewhichemployeestobecrosstrainedaccordingtotheirage.(紅色字體為本題正確答案選項(xiàng))[答案]F★Everycoinhastwosidesandquestionnairesarenodifferent.Withquestionnaires,theadvantagesoutweighthedisadvantages.ADVANTAGESOFQUESTIONNAIRESComparedtoface-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.Also,questionnairesareeasytoanalyze,andcomputersoftwarecaneasilycompletedataentryandmaketablesfornearlyallsurveys.Questionnairesarefamiliartomostpeopleasnearlyeveryonehashadsomeexperiencecompletingone.Questionnairesreducebiaswhentherearenocluestoaffecttherespondents.DISADVANTAGESOFQUESTIONNAIRESOnemaindisadvantageofquestionnairesisthepossibilityoflowresponserateswhichreducesourconfidenceintheresults.Anotherdisadvantageistheyprovidelittleflexibilityfortherespondents.What’smore,manytimestherespondentisnotthesamepersonyousentthequestionnaireto.Finally,questionnairesarenotsuitableforsomepeople.Forexample,asurveytoagroupofpoorlyeducatedpeoplemightnotworkbecauseofreadingproblems.特別提醒：本題共5個(gè)小題,需要拉動(dòng)答題框右邊的滾動(dòng)條使5個(gè)試題顯示出來做答??！[判斷題]◆Theadvantagesofquestionnairearemorethandisadvantages.[答案]T[判斷題]◆Questionnaireisthecheapestwayforcollectingdatafromrespondents.[答案]F[判斷題]◆Questionnaireshavetheadvantageofbeinganalyzedeasilythroughthecomputersoftware.[答案]T[判斷題]◆Questionnaireissuitableforeveryone.[答案]F[判斷題]◆Therespondentisusuallythesamepersonyousentthequestionnaireto.[答案]T★Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem,themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.

(1)Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants,theanswersarequitedifferent.

(2)Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample,youcanactasoneofthecustomersinawheelchair,andseehowyou’retreated.(3)Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.

(4)Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted,theyusuallyworkwell.

(5)Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable,aswellastheleastcostly,ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.

Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant,you’rewastingyourtime.Implementone,two,threeoralloftheabovetechniques,andyourserviceandproductwillimproveovernight.

特別提醒：本題共5個(gè)小題,需要拉動(dòng)答題框右邊的滾動(dòng)條使5個(gè)試題顯示出來做答??！[判斷題]◆Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.(紅色字體為本題正確答案選項(xiàng))[答案]F[判斷題]◆Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.(紅色字體為本題正確答案選項(xiàng))[答案]T[判斷題]◆It’snotnecessarytoknowaboutthecustomers’needsandpreferences.(紅色字體為本題正確答案選項(xiàng))[答案]F[判斷題]◆Questionnairesareusefulingettingfeedbackfromcustomers.(紅色字體為本題正確答案選項(xiàng))[答案]T[判斷題]◆Front-linestaffhavenothingtodowithimprovingcustomerservice.(紅色字體為本題正確答案選項(xiàng))[答案]F★Goodcommunicationskillsarethekeytosuccessinlife,workandrelationships,Withouteffectivecommunication,amessagecanturnintoerror,misunderstanding,frustration,orevendisasterbybeingmisinterpretedorpoorlydelivered.

Thestepsforgoodcommunicationskills；

(1)Knowwhattosay.

Understandclearlythepurposeandintentofyourmessage.

(2)Knowhowtosay.

Beginbymakingeyecontact,whichshowsconfidence.Thenpayattentiontoyourbodylanguage.

(3)Listen.

Afteryou’vefinishedtalking,youshouldstop,listen,andlookforfeedbackandcluesofcomprehension,

(4)Reachunderstanding.

Tocommunicatewellistounderstandandbeunderstood.

MoreTipsforDevelopingGoodCommunicationSkills：

(1)Thebetteryouareabletoexpressyourself,thebetteryourabilitytocommunicate.(2)Practiceyourlisteningskills.Beconsiderateofotherspeakersbywaitinguntiltheyaredonebeforestatingyourviews.

(3)Learntounderstandandappreciatedifferentviewsbybeingopen-minded.Itwillinturn,gainyoumorecooperationandunderstanding.

(4)Avoidtryingtocommunicatewheninanemotionalstate.Taketimetoconsideryourpositionthroughbeforespeaking.

Whenyoutakethetimetodevelopgoodcommunicationskills,itmeansyouopenyourselfuptobetterrelationships,morecareeropportunities,andincreasedself-confidence.Moreover,youreachhigherlevelsofmutualunderstandingandcooperationwhilesuccessfullyattainingyourgoals.

特別提醒：本題共5個(gè)小題,需要拉動(dòng)答題框右邊的滾動(dòng)條使5個(gè)試題顯示出來做答！！[判斷題]◆Amessagemustbeunderstood,interpretedordeliveredcorrectlywithcommunication.(紅色字體為本題正確答案選項(xiàng))[答案]F[判斷題]◆Whenyoutalkwithothersyoucanpaylittleattentiontoyourbodylanguage.(紅色字體為本題正確答案選項(xiàng))[答案]F[判斷題]◆Thebetteryouareabletounderstandothers,thebetteryourabilitytocommunicate.(紅色字體為本題正確答案選項(xiàng))[答案]F[判斷題]◆Beforestatingyouropinions,you’dbetterletthespeakerfinishhisorhertalkingfirst.(紅色字體為本題正確答案選項(xiàng))[答案]T[判斷題]◆Don’targueordebatewithothersifyoufeelangryordispleased.(紅色字體為本題正確答案選項(xiàng))[答案]T★Hiringtherightemployeeisachallengingprocessforacompany.Abadhirenotjustwastesyourtimeandmoney,butalsoimpactstheteamspiritandcompanymorale.Agoodhire,however,paysyoubackinemployeeproductivity,successfulemploymentrelationship,andbusinesscultureenhancement.Herearecertainrulesthatyoucanusetoselecttherightemployee.Designaneffectiveadvertisement.Aclearlytargetedadattractsqualifiedcandidatesanddiscouragesothers.Youcanmakeyouradmoreeffectivewithapreciseandspecificjobdescription.Asktherightjobinterviewquestions.Thepurposeoftheinterviewistofindoutifthecandidateisastrongfittoyourbusiness.Byusingasequenceofparticularlydesignedquestions,youareabletogetatruepictureofyourpotentialemployee.Checkbackgroundsandreferences.Backgroundcheckinghelpsyoureducerisksandimprovetheoverallqualityofhire.Youneedtoverifythatallthepresented,credentials,skills,andexperienceareactuallypossessedbyyourcandidate.特別提醒：本題共5個(gè)小題,需要拉動(dòng)答題框右邊的滾動(dòng)條使5個(gè)試題顯示出來做答??！[判斷題]◆Hiringthewrongemployeeisexpensive,costlytoacompany,andtimeconsuming.[答案]T[判斷題]◆Acompanyhastospendalotofmoneyhiringarightemployee.[答案]F[判斷題]◆Anadvertisementwithacleartargetwillmakeallcandidateslosecourage.[答案]F[判斷題]◆Welldesignedinterviewquestionscanhelpyouknowmoreaboutthecandidates.[答案]T[判斷題]◆Workexperienceisoneoftheprimarythingsforanemployertoverifyinbackgroundchecking.[答案]T★Ifyoutakethefollowingsteps,youcanmakeasatisfactoryannualreport.Andyourbossandothersupporterswillbeimpressed.Definingyouraccomplishments.Whatdifferencedidyoumake?Whathaschangedinyourcommunityorfieldbecauseofyourworkoverthepastyear?Takeallofyouractivitiesoverthelast12monthsanddividethemintothreetofivemajoraccomplishments.Lessismore：Beselective.Ifyouincludeeverything,theannualreportbecomesclutteredwithinformation.Youshouldthinkaboutwhatyouwanttofocuson,andthenselectstatisticstorepresentthatandhighlightkeyachievementswithphotos,orcasestudies,etc.Addingvisualsandcharts：Visualsandchartscanreducetheneedfortextsanddetails.Andtheywillmakethereportmoreattractive.It’sgreatifyouproduceafullcolorpublicationwithlotsofnicephotography.Ofcourse,itwilldependonyourresources.Astrongcalltoaction：Astrongcalltoactionattheendofyourreportwillimpressthereadersdeeply.Makeitclearwhatyou’dlikeyourreaderstodooncethey’vereadit,suchasdonate,purchaseservices,etc.特別提醒：本題共5個(gè)小題,需要拉動(dòng)答題框右邊的滾動(dòng)條使5個(gè)試題顯示出來做答！！[判斷題]◆Beforewritingthereport,youshouldgatheralltheworkyouhavedoneoverthepastyear.[答案]T[判斷題]◆Thecontentsofthereportshouldbeselective.[答案]T[判斷題]◆Theidiom“apictureisworthathousandwords”isappropriatehere.[答案]T[判斷題]◆Theapplicationofvisualsandchartscanmakethereportmoreboring.[答案]F[判斷題]◆Endingthereportwithastrongcalltoactionwilloffendhereaders.[答案]F★Onemorning,WuLiangdiscoveredthatherclassroomhadchanged.Shefoundthatthedeskswerenolongerinrows,butpushedtogethertomakeeightbiggerdesks.Shewassoexcitedaboutitforthefirsttwodaysthatshecouldn’tlistentotheteacherscarefully.Butsoonsheandherclassmatesgotusedtothisnewclassroomarrangement.“Nowourclassisquieter,”saidWu.“What’smore,wecancomeupwithourownideasandlearnmorethroughdiscussion.It’sabetterwaytostudy.”LiYulikedit,too.“Groupmembersfirstdiscuss,”hesaid,“andthenpresenttothewholeclass.Itmakesusbelieveinourselves.”ThiswaspartofareformatLi’sschool.Theschoolmadethisreformbecausetheywantedtoofferstudentseasierwaystostudyandmorechancestodiscuss.“Ourschoolhopestoimprovestudents’abilitiestostudybythemselvesandworkingroups.”saidZhangMing,anEnglishteacher.However,thereformhasdemandedmorefromteachers.Nowtheyhaveonly15minutestogivealessonthatwouldhavebeentaughtin45minutesbefore.Itisdifficulttoteachinsuchashorttime.Theteachershavetofindbetterwaystoteachmoreeffectively.“Thereformdemandsmore,butI’msureitishelpful.”addedZhangMing.特別提醒：本題共5個(gè)小題,需要拉動(dòng)答題框右邊的滾動(dòng)條使5個(gè)試題顯示出來做答??！[判斷題]◆ItwaseasierforWuLiangtodiscusswithotherstudentsinclassafterthenewclassroomarrangement.[答案]T[判斷題]◆Theschoolmadethereforminordertoofferstudentsmoreseatstostudy.[答案]F[判斷題]◆Thereformhasdemandedmorefromteachers.[答案]T[判斷題]◆WuLiangandherclassmateslikethenewclassroomarrangement.[答案]F[判斷題]◆ThebesttitleofthispassagemaybeNewLookinClass.[答案]T★Questionnaires:Advantages&DisadvantagesEverycoinhastwosidesandquestionnairesarenodifferent.Withquestionnaires,theadvantagesoutweighthedisadvantages.ADVANTAGESOFQUESTIONNAIRESComparedtoface-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.Also,questionnairesareeasytoanalyze,andcomputersoftwarecaneasilycompletedataentryandmaketablesfornearlyallsurveys.Questionnairesarefamiliartomostpeopleasnearlyeveryonehashadsomeexperiencecompletingone.Questionnairesreducebiaswhentherearenocluestoaffecttherespondents.DISADVANTAGESOFQUESTIONNAIRESOnemaindisadvantageofquestionnairesisthepossibilityoflowresponserateswhichreducesourconfidenceintheresults.Anotherdisadvantageistheyprovidelittleflexibilityfortherespondents.What’smore,manytimestherespondentisnotthesamepersonyousentthequestionnaireto.Finally,questionnairesarenotsuitableforsomepeople.Forexample,asurveytoagroupofpoorlyeducatedpeoplemightnotworkbecauseofreadingproblems.特別提醒：本題共5個(gè)小題,需要拉動(dòng)答題框右邊的滾動(dòng)條使5個(gè)試題顯示出來做答?。判斷題]◆Theadvantagesofquestionnairearemorethandisadvantages.(紅色字體為本題正確答案選項(xiàng))[答案]T[判斷題]◆Questionnaireisthecheapestwayforcollectingdatafromrespondents.(紅色字體為本題正確答案選項(xiàng))[答案]F[判斷題]◆Questionnaireshavetheadvantageofbeinganalyzedeasilythroughthecomputersoftware.(紅色字體為本題正確答案選項(xiàng))[答案]T[判斷題]◆Questionnaireissuitableforeveryone.(紅色字體為本題正確答案選項(xiàng))[答案]F[判斷題]◆Therespondentisusuallythesamepersonyousentthequestionnaireto.(紅色字體為本題正確答案選項(xiàng))[答案]T★SixteenyearsagoIlearnedthislessoninthebackofaNewYorkCitytaxicab.Here’swhathappened.Ihoppedinataxi,andwetookoffforGrandCentralStation,Weweredrivingintherightlanewhen,allofasudden,ablackcarjumpedoutofaparkingspacerightinfrontofus.Mytaxidriverslammedonhisbrakes,skidded,andmissedtheothercar’sbackendbyjustinches!Thedriveroftheothercar,whoalmostcausedabigaccident,startedyellingbadwordsatus.Mytaxidriverjustsmiledandwavedattheguy.AndImeanhewasfriendly.So,Isaid,“Whydidyoujustdothat?Thisguyalmostruinedyourcarandsentustothehospital!”AndthisiswhenmytaxidrivertoldmewhatInowcall“TheLawoftheGarbageTruck.”Manypeoplearelikegarbage(rubbish)trucks.Theyrunaroundfullofgarbage,fulloffrustration,fullofanger,andfullofdisappointment,Astheirgarbagepilesup,theyneedaplacetodumpit.Andifyouletthem,they’lldumpitonyou.Whensomeonewantstodumponyou,don’ttakeitpersonally.Youjustsmile,wave,wishthemwell,andmoveon.You’llbehappywithwhatyoudid.Istartedthinking,howoftendoIletGarbageTrucksrunrightoverme?AndhowoftendoItaketheirgarbageandspreadittootherpeopleatwork,athome,oronthestreets?ItwasthatdayIsaid,“I’mnotgoingtodoanymore.”SuccessfulpeopledonotletGarbageTruckstakeovertheirday.Whataboutyou?Ifyouletmoregarbagetruckspassyouby,you’llbehappier.Life’stooshorttowakeupinthemorningwithregrets.So,Lovethepeoplewhotreatyouright.Forgetabouttheoneswhodon’t,特別提醒：本題共5個(gè)小題,需要拉動(dòng)答題框右邊的滾動(dòng)條使5個(gè)試題顯示出來做答??！[判斷題]◆Onedaythetaxialmosthitanothercar.[答案]T[判斷題]◆Theauthordumpedsomegarbageinfrontofhiscar.[答案]F[判斷題]◆Manypeopleliketodrivegarbagetrucks.[答案]T[判斷題]◆Theauthorusedtohavealotofmoney.[答案]F[判斷題]◆Ifpeople“dumpgarbage”onyou,tryyourbesttopersuadethemnottodothatagain.[答案]F★USETHESE5(OF10)TIPSTOSTARTYOUREVENTPLANNINGCAREERSTEP1-Getexperienceandvolunteeryourtimeindifferenteventservices.Therearesomanyaspectsofeventsincluding,workingforagraduationevent,asportscompetition,volunteeringfornonprofits,andworkingforanestablishedeventplanner.Yourlong-termsuccessineventplanningwillbebasedontheexperienceyouhad.Makesureyouhavesomesolidskillsin:*Verbalandwrittencommunications*Organizationandtimemanagement*Negotiationandbudgetmanagement*Creativity,marketing,publicrelationsandmoreSTEP2-Moveintoapositionwithsomeresponsibility.Insteadofjustvolunteering,becomethefundraisingchairforanonprofit,becomeacateringmanager,ortakeonalead-planningroleataneventplanningcompany.STEP3-Areyoufamiliarwiththesaying,it’snotwhatyouknow,butwhoyouknow?Ineventplanning,networkingiskey!Whereveryougo,collectcontactinformationforthepeopleyoumeet.STEP4-Createaneventalbu