民航乘務(wù)英語- 課件Mission 5 準(zhǔn)備降落

民航乘務(wù)英語EnglishforCabinCrewMission5PreparingforLanding任務(wù)五

準(zhǔn)備降落Part1LearningObjectives知識(shí)目標(biāo)：掌握準(zhǔn)備降落階段的工作職責(zé)和機(jī)上英語服務(wù)用語。能力目標(biāo)：1.運(yùn)用英語完成準(zhǔn)備降落階段的對(duì)話及其他客艙乘務(wù)工作。

2.具備獨(dú)立進(jìn)行準(zhǔn)備降落階段的客艙英文廣播的能力。素質(zhì)目標(biāo)：具備法律意識(shí)，厚植家國情懷。Mission5PreparingforLandingPart2ConversationI.Pointsofservicelanguage.（1）Feedbackfrompassengers旅客回訪Didyouhaveagood?ight?此次飛行還愉快嗎？Areyousatis?edwithourcabinservice?您對(duì)我們的客艙服務(wù)還滿意嗎？Howdoyouthinkaboutin-?ightmeals?機(jī)上餐食還可口嗎？Canthein-?ightentertainmentsystemmeetyourneeds?機(jī)上娛樂系統(tǒng)能滿足您的需求嗎？Doyouhaveanysuggestionsaboutourcabinservice?您對(duì)我們的客艙服務(wù)有什么意見和建議嗎？Thisisthecommentcard.Wouldyoupleasegiveussomeadvice?Youropinionisveryimportantforus.這是意見卡，希望您留下寶貴的意見。您的意見對(duì)我們非常重要。Mission5PreparingforLanding（2）Caremoreforspecialpassengers特殊旅客細(xì)微服務(wù)Hello,sir.Doyoustillneedtogotothelavatory?Itwillbeclosedsoonbecauseourplaneisabouttodescend.先生，您好。您還需要去趟洗手間嗎？因?yàn)槲覀兊娘w機(jī)馬上下降，洗手間很快就要關(guān)閉了。Hello,sweetie.Pleasestayinyourseatandwewillaccompanyyoutolookforyourfamilyafterlanding.Pleasefeelfreetocallmeifyouneedanyhelponthe?ight,OK?小朋友，落地后在座位上等著，我們會(huì)有人陪你一起去找你的家人。如果在航班上需要任何幫助，請(qǐng)盡管叫我們，好嗎？Youmayfeelalittlediscomfortinyourearsduringdescent.Butdon’tworry,itcanberelievedbyswallowing.待會(huì)兒下降期間您可能會(huì)感到耳痛。不過不要擔(dān)心，您可以通過吞咽動(dòng)作來緩解。Mission5PreparingforLanding（3）Checkingsupplies清點(diǎn)用品Flightattendantsineachareachecktheinventoryofgalleyandcabinservicesupplies.各區(qū)域乘務(wù)員清點(diǎn)廚房及客艙服務(wù)用品。Allgalleysupplieshavebeenchecked.廚房用品清點(diǎn)完畢。60earphonesweretakenback,and5weredamaged.耳機(jī)回收了60個(gè)，有5個(gè)損壞。Theduty-freegoodshavebeencheckedandthetransactionamountiscorrect.免稅品核對(duì)完畢，交易額正確。Mission5PreparingforLanding（4）Inquiringaboutarrivalortransferinformation到達(dá)及中轉(zhuǎn)信息問詢WhatisthetimedifferencebetweenBeijingandParis?北京和巴黎的時(shí)差是多少呢？Beijingis7hoursaheadofParis.So,thetimeinBeijingis9：27inthemorning.北京比巴黎提前7小時(shí)。所以現(xiàn)在北京時(shí)間應(yīng)該是早上9點(diǎn)27。I’lladjustmywatch.好的，我調(diào)一下我的手表。What’sthetemperatureontheground?地面的溫度如何呢？Weareexpectedtoarriveatourdestinationat12：00withgroundtemperatureof20degreesCelsius.我們預(yù)計(jì)在12：00到達(dá)目的地，地面溫度20攝氏度。Mission5PreparingforLanding（4）Inquiringaboutarrivalortransferinformation到達(dá)及中轉(zhuǎn)信息問詢Whichterminalshallwearriveat?我們停留哪個(gè)航站樓呢？Isthetimesuf?cienttotransferfromterminal1toterminal2?從T1到T2航站樓，中轉(zhuǎn)時(shí)間足夠嗎？Howlongdoesittaketogettothetransfercounter?到達(dá)中轉(zhuǎn)柜臺(tái)需要多長時(shí)間？YourbaggagewillcomeoutfromcarouselNo.5.您的行李轉(zhuǎn)盤在5號(hào)。Mission5PreparingforLandingII.Listentotheconversationand?llintheblanks.音頻FA：?ightattendantsPA1/2/3/4：PassengersT：Tracy（thetransferpassenger）S：Sara（thepassengerwithababy）Mission5PreparingforLandingPart2ConversationPA1：Excuseme,couldyoupleasegivemean（1）

?FA：Sure,ma’am.AnythingIcanhelpwith?PA1：Thatwouldbebetter.Iamnotclearabouteverything.Pleasecheckitforme.FA：Letmehavealook.Um~here,youneedto?llinyourpassportnumber,andyouraddressinthiscity.Thesefollowingblanksareforitemsto（2）

.Youjustdeclarethemonebyoneasrequired.Finally,signyournamehere.PA1：Ihavetakensomemushroomwithme.DoIneedtodeclare?FA：Yes,accordingtothequarantineregulationsofSingapore,youneedtodeclare.PA1：Allright.I’mclearnow.Thanksforyourhelp.FA：It’smypleasure,ma’am.Ifyouneedfurtherhelp,I’dbehappytoserveyou.Scenario1Mission5PreparingforLandingFA：Hello,madam.Didyouhaveagoodrest?Youjustmissedthemealwhilesleeping.Westillhavesometime.Doyouwanttohavedinnernow?PA2：Yes,Igotaquitegoodsleeping.Whatdoyouhaveonboardfordinner?FA：Wehavepreparedbeefnoodlesonboardtoday.Wecanalsoserveyou（3）

,coffee,teaandsoftdrinks.PA2：OK,beefnoodlesandonecupofcoffeewithoutsugar,please.FA：Well.We’llbringthemtoyousoon.（…）Scenario2Mission5PreparingforLandingFA:Excuseme,ma’am.Hereareyourbeefnoodlesandcoffee.Enjoy.PA2：Thankyou.Howlongwillittaketoarrive?FA:About50minutes.WeexpecttoarriveinSingaporeat12：45.ThegroundtemperatureinSingaporeis（4）

.PA2：Wow,that’sapleasantweather,isn’tit?FA:Yes,indeed.IwishyouallthebestinSingapore.Scenario2Mission5PreparingforLandingT：Excuseme?FA：Yes,madam.WhatcanIdoforyou?T：IneedtotransittoSeattleafterarrivingatSingaporeChangiAirport.Thedeparturetimeforthe（5）

is13：45.HowlongwillittaketoarriveinBeijing?I’malittleworriedwhetherit’llbelatebecauseofthedelayaswellasmytransferringfromTerminal1toTerminal3.FA：Wearesorryagainforthedelay.Don’tworry.The（6）

is12：45.Youstillhave1hourtotransfer.We’vealreadycontactedthegroundstaffwhowillassistyouinexpeditingthetransferprocedureafterlanding.T：Terri?c.Whatanattentiveservice!FA：It’sourpleasure.AnythingelseIcandoforyou?T：No,thanks.Scenario3Mission5PreparingforLandingFA：Excuseme,madam.Weexpecttoarrivein45minutes.Howdoyoufeelaboutthis?ight?S：Well.Thisisawonderfulexperience.Youprovidedmeticulousservice.FA：Quitegladtohearthat.NowIneedto（7）

.Pleaseallowmetoremindyouthatpleaseholdyourbabyandfastenthebaby’sbeltwhilelanding.S：OK,I’llholdher.FA：Thankyouforyourcooperation.Mycolleaguewillcometoassistyouingettingofftheplaneafterlanding.S：Wow,that’sawesome.Thanksalot.FA：It’sourpleasure.Scenario4Mission5PreparingforLanding（Announcementforsafetycheck）PA3：Youneedto（8）

now？FA：Don’tworry.Youstillcanuseitforawhile.We’llcollectthemin5minutes.Itakeawaythegarbageforyou?rst.Sir,yourtraytableshouldbestowed.Please

helpusbyopeningthesunshades.PA3：Iwill.CanIusethelavatorynow?FA：Yes.Itisavailablenowanditwillbeclosedin10minutes.PA3：Isee.Thankyou.…Scenario5Mission5PreparingforLandingFA：Excuseme,ma’am,weare（9）

.Wouldyoupleaseputyourseatbacktotheuprightposition?PA4：Oh,wearearriving.I’llputitback.MayIhaveonemorecupoforangejuice?FA：I’msorry,ma’am,butthecabinservice（10）

.We

anticipateyourunderstanding.PA4：Nevermind.Thankyou.FA：Thankyouforyourunderstanding.Scenario5Mission5PreparingforLandingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Whatformdoesthepassengerrequestfromthe?ightattendant?（2）Whatdoesthepassengeraskfordinneranddrink?（3）IsthetimesufficientforthepassengertotransfertoSeattleafterarrivingatChangiairport?（4）Howdoesthe?ightattendantservethepassengerwithababybeforelanding?（5）Canthecabinservicebecontinuedwhentheplaneisabouttodescend?Mission5PreparingforLandingIV．Practice.（1）Practicethedialogueabovewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission5PreparingforLandingPart3AnnouncementI.CIQcarddistribution.Ladiesandgentlemen,

Wewillbedistributingthe（ArrivalCard/CustomsDeclarationForm/HealthDeclarationForm）.Ifyouhaveanyproblems?llingintheform,pleasecontactour?ightattendantsandwewillbegladtoassistyou.Afterlanding,pleasesubmitthecompletedformstotheof?cialsoftheCustomsandImmigrationAuthority.

Thankyou.Mission5PreparingforLandingPart3AnnouncementII.CIQregulations.Ladiesandgentlemen,

IncompliancewithAustralianQuarantineregulations,passengersmaynotbringinallfooditems,animalproductsandplantproducts,includingmeat,nutsandfruits,dairyproducts,packagedfoods,processedfoods,plantbranch,seedsandsouvenirsmadefromwood,plantoranimalmaterial.Passengerswhoareinpossessionofsuchitemsarekindlyrequestedtodisposeofthemorpresentthemtoyour?ightattendantspriortolanding.Theentrycardisalegalinstrument,please?llinittruthfully.Falsedeclarationsmayresultin?n