標(biāo)準(zhǔn)解讀

《GB/T 44601-2024 信息技術(shù)服務(wù) 服務(wù)生存周期過程》這一標(biāo)準(zhǔn)主要定義了信息技術(shù)服務(wù)從規(guī)劃到退役的整個生命周期內(nèi)各階段的主要活動、輸入與輸出以及關(guān)鍵成功因素。該標(biāo)準(zhǔn)旨在為提供者和使用者建立一套共同的語言，促進雙方對于服務(wù)質(zhì)量的理解一致性和可預(yù)測性。

在規(guī)劃階段，標(biāo)準(zhǔn)強調(diào)了需求分析的重要性，指出需明確服務(wù)目標(biāo)、范圍及預(yù)期成果，并據(jù)此制定詳細的服務(wù)計劃。此外還包括風(fēng)險評估與管理策略的確定等內(nèi)容。

設(shè)計階段則關(guān)注于如何將前期規(guī)劃轉(zhuǎn)化為具體實施方案的過程。這里涉及到技術(shù)架構(gòu)的選擇、流程設(shè)計等環(huán)節(jié)，確保所設(shè)計的服務(wù)能夠滿足既定要求的同時也具備良好的擴展性和靈活性。

開發(fā)階段是基于設(shè)計方案進行實際構(gòu)建的過程，涵蓋了軟件編寫、測試等多個方面。此階段特別重視代碼質(zhì)量和安全性控制，以保證最終交付的產(chǎn)品或服務(wù)符合安全規(guī)范且易于維護。

部署實施階段指的是將開發(fā)完成的信息技術(shù)服務(wù)正式上線運行前的所有準(zhǔn)備工作。這包括但不限于環(huán)境配置、數(shù)據(jù)遷移等工作，并且需要做好用戶培訓(xùn)和技術(shù)支持準(zhǔn)備。

運維管理覆蓋了服務(wù)投入使用后的日常監(jiān)控、故障處理、性能優(yōu)化等一系列活動。通過持續(xù)改進機制來不斷提升服務(wù)水平，同時也要定期審查服務(wù)是否仍然符合組織戰(zhàn)略方向。

最后，在服務(wù)達到其預(yù)定壽命或因其他原因不再被需要時，則進入退役階段。在此期間，應(yīng)妥善處理好相關(guān)資產(chǎn)轉(zhuǎn)移或銷毀事宜，確保信息不泄露并盡可能減少對業(yè)務(wù)連續(xù)性的影響。

該標(biāo)準(zhǔn)還提供了關(guān)于如何有效管理和執(zhí)行上述各個階段活動的具體指南，幫助組織建立起一套完整的IT服務(wù)管理體系。


如需獲取更多詳盡信息，請直接參考下方經(jīng)官方授權(quán)發(fā)布的權(quán)威標(biāo)準(zhǔn)文檔。

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文檔簡介

ICS

35.240.99

CCS

L67

中華人民共和國國家標(biāo)準(zhǔn)

GB/T44601—2024

信息技術(shù)服務(wù)服務(wù)生存周期過程

Informationtechnologyservice—Servicelifecycleprocesses

2024-09-29發(fā)布2025-04-01實施

國家市場監(jiān)督管理總局發(fā)布

國家標(biāo)準(zhǔn)化管理委員會

GB/T44601—2024

目次

前言

·····································································································

Ⅲ

1

范圍

··································································································

1

2

規(guī)范性引用文件

······················································································

1

3

術(shù)語和定義

···························································································

1

4

過程框架

······························································································

2

5

服務(wù)戰(zhàn)略過程

·························································································

3

5.1

戰(zhàn)略規(guī)劃

·························································································

3

5.2

戰(zhàn)略部署

·························································································

4

6

服務(wù)分析與設(shè)計過程

·················································································

4

6.1

服務(wù)分析

·························································································

4

6.2

服務(wù)設(shè)計

·························································································

5

7

服務(wù)實現(xiàn)過程

·························································································

5

7.1

服務(wù)構(gòu)建

·························································································

5

7.2

服務(wù)測試

·························································································

6

7.3

服務(wù)發(fā)布

·························································································

7

8

服務(wù)運營過程

·························································································

7

8.1

服務(wù)交付準(zhǔn)備

····················································································

7

8.2

服務(wù)交付

·························································································

8

8.3

服務(wù)監(jiān)控

·························································································

8

8.4

服務(wù)運營提升

····················································································

9

8.5

服務(wù)價值評估

····················································································

9

9

服務(wù)退役過程

·······················································································

10

9.1

服務(wù)中止

························································································

10

9.2

服務(wù)退役

························································································

10

10

服務(wù)支持過程

······················································································

11

10.1

風(fēng)險管理

······················································································

11

10.2

質(zhì)量管理

······················································································

11

10.3

資產(chǎn)管理

······················································································

12

10.4

人力資源管理

··················································································

12

10.5

知識管理

······················································································

13

參考文獻

································································································

14

Ⅰ

GB/T44601—2024

前言

本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

請注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機構(gòu)不承擔(dān)識別專利的責(zé)任。

本文件由全國信息技術(shù)標(biāo)準(zhǔn)化技術(shù)委員會（SAC/TC28）提出并歸口。

本文件起草單位：北京信城通數(shù)碼科技有限公司、中國電子技術(shù)標(biāo)準(zhǔn)化研究院、北京賽迪認證中心

有限公司、蘇州大學(xué)應(yīng)用技術(shù)學(xué)院、上海溪盎科技有限公司、北京金山辦公軟件股份有限公司、大連軟

件行業(yè)協(xié)會、金稅信息技術(shù)服務(wù)股份有限公司、廣州賽寶聯(lián)睿信息科技有限公司、中國檢驗認證

（集團）有限公司、成都飛機工業(yè)集團有限責(zé)任公司、湖南湘創(chuàng)科技有限公司、成都市工業(yè)互聯(lián)網(wǎng)發(fā)展

中心、浙江華是科技股份有限公司、信華信技術(shù)股份有限公司、北京匯智卓遠科技有限公司、萬達信息

股份有限公司、合肥博勝信息技術(shù)服務(wù)有限公司、國網(wǎng)區(qū)塊鏈科技（北京）有限公司、護航科技股份有

限公司、北京仁科信息技術(shù)有限公司、江蘇新希望科技有限公司、蘇州碩亞環(huán)?？萍加邢薰尽⒅衅叫?/p>

息技術(shù)有限責(zé)任公司、山東正中信息技術(shù)股份有限公司、新疆維吾爾自治區(qū)軟件行業(yè)協(xié)會、聯(lián)想

（北京）有限公司、中國移動通信集團黑龍江有限公司、北京谷器數(shù)據(jù)科技有限公司、合肥博勝信息技

術(shù)服務(wù)有限公司、網(wǎng)鼎明天科技有限公司、上海華訊網(wǎng)絡(luò)系統(tǒng)有限公司、首都信息發(fā)展股份有限公司、

南方電網(wǎng)互聯(lián)網(wǎng)服務(wù)有限公司、北京德信永道信息技術(shù)服務(wù)有限公司。

本文件主要起草人：劉玲、王野平、馬烈、陳志峰、白璐、張樹玲、尹宏、熊健淞、黃建新、

孫玉友、王世兵、劉鵬飛、楊海濤、吳顯德、劉宏、徐勝林、岳素林、周鵬程、唐百惠、肖筱華、

楊好、周翮翔、王飛、栗卓越、石竹玉、史立偉、宿愛霞、于浩、楊開聰、左嚴(yán)、鄭曉霞、張宏偉、

鹿全禮、吳鵬、王萌、趙榛、任超、夏何均、徐光金、王培杰、趙磊、吳蕓、高尚、楊泉。

Ⅲ

GB/T44601—2024

信息技術(shù)服務(wù)服務(wù)生存周期過程

1范圍

本文件確立了服務(wù)生存周期過程的框架，規(guī)定了信息技術(shù)服務(wù)生存周期過程及各過程的要求。

本文件適用于組織服務(wù)生存周期過程的建立和評估。

2規(guī)范性引用文件

本文件沒有規(guī)范性引用文件。

3術(shù)語和定義

下列術(shù)語和定義適用于本文件。

3.1

信息技術(shù)服務(wù)informationtechnologyservice

供方為需方提供開發(fā)、應(yīng)用信息技術(shù)的服務(wù)，以及供方以信息技術(shù)為手段提供支

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