GB/T 44696-2024劇院服務規(guī)范

ICS

03.080.99

CCS

A

16

中華人民共和國國家標準

GB/T44696—2024

劇

院服

務規(guī)范

Specificationfortheatreservices

2024-10-26發(fā)布2025-02-01實施

國家市場監(jiān)督管理總局發(fā)布

國家標準化管理委員會

GB/T44696—2024

目次

前言

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Ⅲ

1

范圍

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2

規(guī)范性引用文件

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3

術語和定義

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4

總體要求

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4.1

舞臺藝術

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4.2

藝術活動

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4.3

藝術普及

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4.4

傳統(tǒng)藝術保護

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4.5

公共文化服務

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5

劇院服務設施

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3

5.1

總要求

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5.2

舞臺設備設施

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5.3

演出服務設施

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5.4

劇院配套設施

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6

劇院服務環(huán)境

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6.1

總要求

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6.2

劇院觀演環(huán)境

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6.3

劇院衛(wèi)生環(huán)境

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7

劇院服務人員

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4

7.1

崗位要求

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7.2

服務人員素質

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8

劇院服務內容

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8.1

總要求

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8.2

表演團體接待服務

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8.3

舞臺設備保障服務

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8.4

觀眾購票服務

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8.5

觀眾場務服務

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9

劇院安全要求

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9.1

總要求

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9.2

劇院安全管理

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9.3

劇院演出安全

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9.4

劇院消防安全

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9.5

劇院公共衛(wèi)生安全

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Ⅰ

GB/T44696—2024

9.6

劇院應急管理

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10

劇院文化建設

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10.1

總要求

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10.2

劇院文明禮儀

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10.3

劇院品牌建設

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11

劇院服務質量評價

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11.1

總要求

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11.2

服務評價內容

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11.3

服務評價方式

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11.4

服務改進機制

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參考文獻

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Ⅱ

GB/T44696—2024

前言

本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結構和起草規(guī)則》的規(guī)

定起草。

請注意本文件的某些內容可能涉及專利。本文件的發(fā)布機構不承擔識別專利的責任。

本文件由中華人民共和國文化和旅游部提出。

本文件由全國劇場標準化技術委員會（SAC/TC

388）歸口。

本文件起草單位：北京保利劇院管理有限公司、中國演出行業(yè)協(xié)會、中國藝術科技研究所、武漢琴

臺大劇院管理有限公司、上海東方藝術中心管理有限公司、南京保利大劇院管理有限公司、上海保利大

劇院管理有限公司、長沙保利音樂廳管理有限公司、常州市保利大劇院管理有限公司。

本文件主要起草人：郭文鵬、姚睿、渠紅艷、于昌林、朱克寧、潘燕、閆賢良、張素賢、蘇京、

王文平、雷雯、鞏升林、宋劍、占苗、于躍、王珅。

Ⅲ

GB/T44696—2024

劇

院服

務規(guī)范

1范圍

本文件界定了劇院服務的術語和定義，規(guī)定了總體要求、劇院服務設施、劇院服務環(huán)境、劇院服務

人員、劇院服務內容、劇院安全要求、劇院文化建設和劇院服務質量評價。

本文件適用于劇院提供的服務，其他類型演出場所自愿參照使用。

注：本文件“劇院”特指公共劇院，即對外以演出經(jīng)營、劇目制作、場地租用等方式運營的劇院。

2規(guī)范性引用文件

下列文件中的內容通過文中的規(guī)范性引用而構成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

GB/T10001.1公共信息圖形符號第1部分：通用符號

GB/T29