標(biāo)準(zhǔn)解讀
《GB/T 44696-2024 劇院服務(wù)規(guī)范》是一項(xiàng)國家標(biāo)準(zhǔn)，旨在為劇院提供一系列的服務(wù)標(biāo)準(zhǔn)與指導(dǎo)原則，以確保觀眾能夠享受到高質(zhì)量的文化娛樂體驗(yàn)。該標(biāo)準(zhǔn)覆蓋了從劇場設(shè)施到服務(wù)質(zhì)量等多個(gè)方面的要求。
在劇場設(shè)施方面，《GB/T 44696-2024》規(guī)定了包括但不限于座位布局、安全出口設(shè)置、無障礙設(shè)施配備等具體要求，強(qiáng)調(diào)了對所有觀眾尤其是特殊群體（如老年人、殘疾人）友好性的重視。此外，還涉及到了音響系統(tǒng)、照明設(shè)備以及舞臺機(jī)械的安全性與功能性指標(biāo)，確保演出活動(dòng)的順利進(jìn)行。
針對服務(wù)質(zhì)量，《GB/T 44696-2024》提出了詳細(xì)的服務(wù)流程和服務(wù)態(tài)度指南。例如，在票務(wù)服務(wù)上，明確了售票渠道多元化、退換票規(guī)則透明化等內(nèi)容；對于接待服務(wù)，則強(qiáng)調(diào)工作人員需具備良好的職業(yè)素養(yǎng)，能夠及時(shí)有效地解決顧客遇到的問題或困難；同時(shí)，也對餐飲服務(wù)、導(dǎo)覽解說等方面做出了相應(yīng)規(guī)定，力求讓每位來訪者都能感受到溫馨周到的服務(wù)。
此外，該標(biāo)準(zhǔn)還特別關(guān)注到了環(huán)保節(jié)能方面的要求，提倡使用綠色建材和節(jié)能技術(shù)來建設(shè)維護(hù)劇場，并鼓勵(lì)采取措施減少運(yùn)營過程中產(chǎn)生的廢棄物及能源消耗，體現(xiàn)了可持續(xù)發(fā)展的理念。
如需獲取更多詳盡信息，請直接參考下方經(jīng)官方授權(quán)發(fā)布的權(quán)威標(biāo)準(zhǔn)文檔。
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- 即將實(shí)施
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- 2024-10-26 頒布
- 2025-02-01 實(shí)施
文檔簡介
ICS
03.080.99
CCS
A
16
中華人民共和國國家標(biāo)準(zhǔn)
GB/T44696—2024
劇
院服
務(wù)規(guī)范
Specificationfortheatreservices
2024-10-26發(fā)布2025-02-01實(shí)施
國家市場監(jiān)督管理總局發(fā)布
國家標(biāo)準(zhǔn)化管理委員會
GB/T44696—2024
目次
前言
·····································································································
Ⅲ
1
范圍
··································································································
1
2
規(guī)范性引用文件
······················································································
1
3
術(shù)語和定義
···························································································
1
4
總體要求
······························································································
3
4.1
舞臺藝術(shù)
·························································································
3
4.2
藝術(shù)活動(dòng)
·························································································
3
4.3
藝術(shù)普及
·························································································
3
4.4
傳統(tǒng)藝術(shù)保護(hù)
····················································································
3
4.5
公共文化服務(wù)
····················································································
3
5
劇院服務(wù)設(shè)施
·························································································
3
5.1
總要求
···························································································
3
5.2
舞臺設(shè)備設(shè)施
····················································································
3
5.3
演出服務(wù)設(shè)施
····················································································
3
5.4
劇院配套設(shè)施
····················································································
4
6
劇院服務(wù)環(huán)境
·························································································
4
6.1
總要求
···························································································
4
6.2
劇院觀演環(huán)境
····················································································
4
6.3
劇院衛(wèi)生環(huán)境
····················································································
4
7
劇院服務(wù)人員
·························································································
4
7.1
崗位要求
·························································································
4
7.2
服務(wù)人員素質(zhì)
····················································································
4
8
劇院服務(wù)內(nèi)容
·························································································
5
8.1
總要求
···························································································
5
8.2
表演團(tuán)體接待服務(wù)
···············································································
5
8.3
舞臺設(shè)備保障服務(wù)
···············································································
5
8.4
觀眾購票服務(wù)
····················································································
5
8.5
觀眾場務(wù)服務(wù)
····················································································
5
9
劇院安全要求
·························································································
5
9.1
總要求
···························································································
5
9.2
劇院安全管理
····················································································
5
9.3
劇院演出安全
····················································································
5
9.4
劇院消防安全
····················································································
6
9.5
劇院公共衛(wèi)生安全
···············································································
6
Ⅰ
GB/T44696—2024
9.6
劇院應(yīng)急管理
····················································································
6
10
劇院文化建設(shè)
·······················································································
6
10.1
總要求
··························································································
6
10.2
劇院文明禮儀
···················································································
6
10.3
劇院品牌建設(shè)
···················································································
6
11
劇院服務(wù)質(zhì)量評價(jià)
···················································································
7
11.1
總要求
··························································································
7
11.2
服務(wù)評價(jià)內(nèi)容
···················································································
7
11.3
服務(wù)評價(jià)方式
···················································································
7
11.4
服務(wù)改進(jìn)機(jī)制
···················································································
7
參考文獻(xiàn)
··································································································
8
Ⅱ
GB/T44696—2024
前言
本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)
定起草。
請注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識別專利的責(zé)任。
本文件由中華人民共和國文化和旅游部提出。
本文件由全國劇場標(biāo)準(zhǔn)化技術(shù)委員會（SAC/TC
388）歸口。
本文件起草單位：北京保利劇院管理有限公司、中國演出行業(yè)協(xié)會、中國藝術(shù)科技研究所、武漢琴
臺大劇院管理有限公司、上海東方藝術(shù)中心管理有限公司、南京保利大劇院管理有限公司、上海保利大
劇院管理有限公司、長沙保利音樂廳管理有限公司、常州市保利大劇院管理有限公司。
本文件主要起草人：郭文鵬、姚睿、渠紅艷、于昌林、朱克寧、潘燕、閆賢良、張素賢、蘇京、
王文平、雷雯、鞏升林、宋劍、占苗、于躍、王珅。
Ⅲ
GB/T44696—2024
劇
院服
務(wù)規(guī)范
1范圍
本文件界定了劇院服務(wù)的術(shù)語和定義，規(guī)定了總體要求、劇院服務(wù)設(shè)施、劇院服務(wù)環(huán)境、劇院服務(wù)
人員、劇院服務(wù)內(nèi)容、劇院安全要求、劇院文化建設(shè)和劇院服務(wù)質(zhì)量評價(jià)。
本文件適用于劇院提供的服務(wù)，其他類型演出場所自愿參照使用。
注：本文件“劇院”特指公共劇院，即對外以演出經(jīng)營、劇目制作、場地租用等方式運(yùn)營的劇院。
2規(guī)范性引用文件
下列文件中的內(nèi)容通過文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中，注日期的引用文
件，僅該日期對應(yīng)的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用
于本文件。
GB/T10001.1公共信息圖形符號第1部分：通用符號
GB/T29
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