任務(wù)五社區(qū)護(hù)士與患者的溝通情境一社區(qū)護(hù)士家庭訪視的溝通56課件

任務(wù)五社區(qū)護(hù)士與患者的溝通情境一社區(qū)護(hù)士家庭訪視的溝通主講人：唐瑩（教授）單位：長(zhǎng)沙民政職業(yè)技術(shù)學(xué)院Task5CommunicationbetweencommunitynursesandpatientsSituation1：Communicationofcommunitynurses'familyvisitsSpeaker:TangYing(Professor)Unit:ChangshaVocationalandTechnicalCollegeofCivilAffairs家庭訪視的溝通技能communicationskillsforfamilyvisits情境要點(diǎn)三Situationkeypoint3:知識(shí)學(xué)習(xí)Knowledgelearning家庭訪視前溝通技能

Communicationskillsbeforefamilyvisit電話(huà)/微信/QQ等預(yù)約溝通內(nèi)容：家庭住址、訪視目的、時(shí)間長(zhǎng)短等服務(wù)對(duì)象及其家庭資料全面了解Phone/WeChat/QQappointmentContentofcommunication:homeaddress,purposeofvisit,lengthoftime,etcComprehensiveunderstandingofserviceobjectsandtheirfamilyinformation知識(shí)學(xué)習(xí)Knowledgelearning到達(dá)家庭時(shí)溝通技能Communicationskillswhenarrivingathome著制服、不佩戴貴重首飾，帶身份證、工作證、工作箱等.Wearinguniforms,withoutvaluablejewelry,withIDcards,workcards,workboxes,etc準(zhǔn)時(shí)到達(dá)，禮貌敲門(mén)、打招呼、出示證件、說(shuō)明目的Arriveontime,knockatthedoorpolitely,sayhello,showyourcertificateandexplainthepurpose進(jìn)門(mén)換鞋或穿鞋套，征得同意，工作箱放置合適位置Enterthedoortochangeshoesorwearshoecovers,andputtheworkboxinaproperpositionwithconsent親切詢(xún)問(wèn)服務(wù)活動(dòng)前準(zhǔn)備工作完成情況、檢查不安全因素Enquireaboutthecompletionofpreparationsbeforeserviceactivitiesandcheckunsafefactors知識(shí)學(xué)習(xí)Knowledgelearning家庭訪視實(shí)施時(shí)的溝通技能--語(yǔ)言溝通與非語(yǔ)言溝通CommunicationSkillsintheImplementationofFamilyVisit--VerbalCommunicationandNonverbalCommunication以服務(wù)對(duì)象為中心尊重服務(wù)對(duì)象傾聽(tīng)與回應(yīng)語(yǔ)調(diào)和語(yǔ)速協(xié)同自信式語(yǔ)言表達(dá)避免消極式、攻擊式、妥協(xié)式語(yǔ)言表達(dá)多用短句與肢體語(yǔ)言共用講適宜的話(huà)：符合服務(wù)對(duì)象的生活經(jīng)歷、社會(huì)角色以及情境氛圍引導(dǎo)性、目的性語(yǔ)言FocusonserviceobjectsRespectserviceobjectsListeningandrespondingIntonationandspeedcoordinationConfidentlanguageexpressionAvoidnegative,aggressiveandcompromiselanguageexpressionMultipurposeshortsentencesSharedwithbodylanguageSaytheappropriatewords:Meetthelifeexperience,socialroleandsituationalatmosphereoftheserviceobjectGuidedandpurposefullanguage知識(shí)學(xué)習(xí)Knowledgelearning家庭訪視實(shí)施時(shí)的溝通技能--語(yǔ)言溝通與非語(yǔ)言溝通CommunicationSkillsintheImplementationofFamilyVisit--VerbalCommunicationandNonverbalCommunication面帶笑容情緒同步肢體語(yǔ)言傳遞鼓勵(lì)、引導(dǎo)SmileEmotionalsynchronizationBodylanguageconveysencouragementandguidance正式職業(yè)著裝行為舉止得當(dāng)FormalprofessionaldressBehaveappropriately知識(shí)學(xué)習(xí)Knowledgelearning專(zhuān)業(yè)語(yǔ)言病情、治療護(hù)理權(quán)威可信生活語(yǔ)言打比方舉例子患者熟悉易懂雙方容易共情語(yǔ)言、非語(yǔ)言共用協(xié)同肢體語(yǔ)言運(yùn)用多更好示范、指導(dǎo)案例中社區(qū)護(hù)士溝通技能使用Useofcommunicationskillsofcommunitynursesinthecase討論discuss劉女士，42歲，高中學(xué)歷，足月順產(chǎn)第2胎，女?huà)?，出生體重、身長(zhǎng)正常；健康；產(chǎn)后第4天出院，在出院后第二天社區(qū)護(hù)士主動(dòng)聯(lián)系上門(mén)探訪。請(qǐng)小組對(duì)家庭訪視過(guò)程（首次或連續(xù)服務(wù)）進(jìn)行角色扮演。Ms.Liu,42yearsold,hasahighschooleducation.Shegavebirthtothesecondchildnaturallyinfullterm.Sheisagirlwithnormalbirthweightandlength;healthy;Onthefourthdayafterdelivery,thecommunitynurseact