酒店員工入職基礎(chǔ)英語培訓(xùn)課件

酒店基礎(chǔ)英語培訓(xùn)

BASICENGLISHCOURSEFORNEWSTAFF

目錄

通用基礎(chǔ)英語

酒店常用詞匯2

時間3

日期3

季節(jié)月份3

節(jié)日4

數(shù)詞4

天氣預(yù)報5

酒店常用場景句型5

部門常用英語

前廳部9

客房部32

財務(wù)部41

中餐廳45

西餐廳57

康樂部66

通用基礎(chǔ)英語

酒店常用詞匯VOCABULARY

國際品牌酒店InternaitionalHotel按摩Massage

商務(wù)型酒店BusinessHotel網(wǎng)球場TennisCourt

總辦GeneralManagerOffice多功能廳Multi-FunctionHall

餐飲部F&BFoodandBeverageDepartment.會議室ConferenceRoom

康樂部RecreationDepartment.會見室MeetingRoom

人力資源部HumanResourceDepartment.電梯日evator/Lift

人事部PersonnelDepartment總統(tǒng)套房PresidentialSuite

客房部HousekeepingDepartment.商務(wù)套房BusinessSuite

銷售部SalesDepartment.豪華套房DeluxeSuite

管家部PublicArea/PA標準單/雙人房StandardSingle/DoubleRoom

洗衣房LaundryDepartment.豪華單/雙人房DeluxeSingle/DoubleRoom

前廳部FrontOfficeDepartment總經(jīng)理GeneralManager

培訓(xùn)部TrainingDepartment.副總經(jīng)理DeputyGeneralManager

電腦部ComputerDepartment.人力資源總監(jiān)DirectorofHumanResource

中餐廳ChineseRestaurant總經(jīng)理助理AssistantGeneralManager

西餐廳WesternRestaurant經(jīng)理Manager

管事部Steward!ng副經(jīng)理AssistantManager

財務(wù)部FinanceDepartment.大堂副理GuestServiceAssistant

收銀臺Cashier'SDesk主管Supervisor

工程部EngineeringDepartment領(lǐng)班Captain

保安部SecurityDepartment.樓層Floor

水療SPA行李生BellBoy

商務(wù)中心BusinessCenter餐廳服務(wù)員Waiter/Waitress

鮮花店FlowerShop接線員TelephoneOperator

前臺接待FrontDesk/Reception接待員Receptionist

大堂吧LobbyLounge收銀員Cashier

大堂Lobby維修人員Repairman

票務(wù)中心TicketService廚師Chef

禮賓/行李處Concierge行政總廚ExecutiveChef

總機Operator旅游散客IndependentTraveler

服務(wù)中心ServiceCenter旅游團隊TourGroup

監(jiān)控室CCTV觀光旅游SightseeingTour

商場ShoppingCenter會議旅游ConventionTour

醫(yī)療室Clinic度假旅游VacationTour

出租車Taxi旅行社TravelService/TravelAgency

停車場Parking導(dǎo)游TourGuide

車道Passage旅游者Tourist

走廊Corridor星級飯店Star-RatedHotel

花園Garden游覽區(qū)SightseeingDistrict

保齡球館BowlingRoom游覽點SightseeingSpot

室內(nèi)游泳池IndoorSwimmingPool酒吧/酒廊Bar/Lounge

桑拿Sauna客人滿意度Guestssatisfaction

時間TIME

一小時OneHour/AnHour半小時HalfanHour

兩個半小時TwoHoursandAHalf點鐘O'Clock

四點鐘FourO'Clock一刻鐘AQuarter

分鐘Minute五分鐘FiveMinutes

秒鐘Second五十秒鐘FiftySeconds

七點零三分ThreePastSeven八點半HalfPastEight

九點四十五分FifteentoTen九點四十五分AQuartertoTen

九點四十五分NineForty-Five上午A.M.

8:30EightThirty下午P.M.

日期DATES

Monday/Mon.星期二Tuesday/Tue.

星期三Wednesday/Wed.星期四Thursday/Thu.

星期五Friday/Fri.星期六Saturday/Sat.

星期天Sunday/Sun.周未Weekend

R日Day周/星期Week

世紀/S年Century黎明/拂曉Dawn

早晨;上午Morning中午Noon

下午Afternoon晚上Evening

B牡Night午夜Midnight

忘Today昨天Yesterday

前天TheDayBeforeYesterday明天Tomorrow

后天TheDayAfter整天TheWholeDay

今晚Tonight昨晚LastNight

整個晚上TheWholeNight上星期LastWeek

下星期NextWeek上周TheWeekBeforeLast

下個月NextMonth上個月LastMonth

后一個月TheMonthAfterNext今年ThisYear

去年LastYear明年NextYear

前年TheYearBeforeLast后年TheYearAfterNext

季節(jié)、月份SEASONS&MONTHS

春天Spring夏天Summer

秋天Autumn/Fall冬天Winter

一月January/Jan.二月February/Feb.

三月March/Mar.四月April/Apr

五月May六月June/Jun.

七月July/Jul.八月August/Aug.

九月September/Sept.十月October/Oct.

H一月November/Nov.十二月December/Dec

節(jié)日FESTIVALS&HOLIDAYS

元旦Newyear'sDay教師節(jié)Teacher*sDay

春節(jié)SpringFestival/ChineseNewYear中秋節(jié)Mid-AutumnDay

元宵LanternFestival國慶節(jié)NationalDay

婦女節(jié)Women,sDay平安夜ChristmasEve

植樹節(jié)ArborDay暑假Summervacation

清明節(jié)PurerightnessDay圣誕節(jié)Christmas

勞動節(jié)InternationalLaborDay萬圣節(jié)HalloweenDay

青年節(jié)ChineseYouthDay感恩節(jié)ThanksgivingDay

兒童節(jié)InternationalChildren'sDay情人節(jié)Valentine'sDay

端午節(jié)Dragon-BoatFestival復(fù)活節(jié)Easter

基數(shù)詞.序數(shù)詞CARDINALNUMBERS&ORDINALNUMBERS

1One2Two

3Three4Four

5Five6Six

7Seven8Eight

9Nine10Ten

11Eleven12Twelve

13Thirteen14Fourteen

15Fifteen16Sixteen

17Seventeen18Eighteen

19Nineteen20Twenty

21Twenty-One30Thirty

32Thirty-Two40Forty

43Forty-Three50Fifty

54Fifty-Four60Sixty

65Sixty-Five70Seventy

76Seventy-Six80Eighty

87Eighty-Seven90Ninety

98Ninety-Eight1百OneHundred

106OneHundredAndSix1千OneThousand

9千NineThousand一萬TenThousand

百萬OneMillion十億OneBillion

第一First/1st第二Second/2nd

第三Third/3rd第四Fourth/4th

第五Fifth/5th第六Sixth/6th

第七Seventh/7th第八Eighth/8th

第九Ninth/9th第十Tenth/10th

第十一Eleventh/11th第十二Twelfth/12th

第十三Thirteenth/13th第十四Fourteenth/14th

第十五Fifteenth/15th第十六Sixteenth/16th

第十七Seventeenth/17th第十八Eighteenth/18th

二樓TheSecondFloor八樓TheEighthFloor

天氣預(yù)報WEATHERFORECAST

雷陣雨Thundershower多云Cloudy

陰天的/陰沉的Overcast晴朗Sunny/Clear

細雨Drizzle小雨LightRain

中雨ModerateRain大雨HeavyRain

暴雨Downpour下雪的Snowly

最低氣溫（°C）LowestTemperature最高氣溫（°C）HighestTemperature

雷雨Thunderstorm冰雹Hail

霧Fog沙塵暴Sandstorm

霜凍FrostU田二、Thunder

雨夾雪Sleet閃電Flash

臺風(fēng)Typhoon

酒店常用場景句型SENTENCES

歡迎和問候語：

1、早上（下午、B免上）好，先生（夫人）Goodmorning(afternoon,evening),sir

2、您好?。ǔ醮我娒妫?您好（回答）Howdoyoudo?

3、很高興見到您Glad/Nicetomeetyou./Nice/Pleasedtoseeyou.

4、很高興再次見到您Nicetoseeyouagain!

5、您好嗎？好的，謝謝，您呢？Howareyou?Fine,thanks.Andyou?

6、歡迎到我們酒店/餐廳來Welcometoourhotel/restaurant.

7.愿您在我們酒店過得愉快Wewishyouamostpleasantstayinourhotel.

8,希望您在酒店過得愉快（客人剛?cè)胱。㊣hopeyouwillenjoyyourstaywithus.

9、希望您在酒店過得愉快（入住期間）Ihopeyouareenjoyingyourstaywithus.

10,希望您在酒店過得愉快（客人離店）Ihopeyouhaveenjoyedyourstaywithus.

11、祝您過得偷快！（向客人告別時問候）Haveagoodtime!

祝賀語：

12、生日快樂!H叩pybirthday!13、新年快樂！HappyNewYear!

14、圣誕快樂！MerryChristmas!15、節(jié)日快樂！Haveaniceholiday!

答謝和應(yīng)答語:

17、謝謝您（非常感謝）Thankyou(verymuch)

18、謝謝您的忠告（幫助）Thankyouforyouradvice(help).

19.不用謝Youarewelcome./Notatall./Don'tmentionit./Thatsallright

20、非常高興為您服務(wù)It'smypleasure./Mypleasure/Itsapleasure/Withpleasure.

21、樂意為您效勞I'malwaysatyourservice./1amatyourservice.

22、感謝您在我們酒店下榻Thankyouforstayinginourhotel.

道歉用語:

23、很抱歉/對不起rmsorry./Sorry.

24、對不起/請讓一下Excuseme.

25、我對此表示歉意Idoapologizeforthis.

26、對不起，那是我的過錯rmsorry.It7smyfault.

27、抱歉，我們給您添了許多麻煩Weapologizetoyouforhavingtroubledyousomuch.

28、對不起，打擾您了Sorrytodisturb/interruptyou.

29、對此表示抱歉rmsorryaboutthis.

30、對不起，讓您久等了Sorrytohavekeptyouwaiting(solong).

31、(道歉應(yīng)答語)沒關(guān)系/算了吧Thatsallright./Let1sforgetit.

征詢用語

32、需要幫忙嗎？May/CanIhelpyou?/WhatcanIdoforyou?

33、有什么能為您效勞的嗎？IsthereanythingIcandoforyou?

34、還有別的什么事需要幫忙的嗎？IsthereanythingelseIcandoforyou?

35、請稍等一下Justamoment,please./Waitamoment,please.

36、對不起，請講慢一點Sorry,pleasespeakslowly.Wouldyoupleasespeakmoreslowly?

37、對不起，我沒聽懂您說的Sorry,Icannotcatchyou./1stilldon'tunderstandwhatyousaid.

38、請再說一遍Pleaserepeat./1begyourpardon?

提醒用語：

39、請走好Mind/Watchyourstep,please.

40,請當心Pleasebecareful.

41、請別遺忘物品Pleasedon'tleaveanythingbehind.

42、別擔(dān)心Don*tworry(aboutit).

43、您放心好了Takeiteasy.

44、請不要在這里抽煙Pleasedon'tsmokehere.

電話用語：

45、接聽：XX酒店/總臺，您好,有什么可以為您效勞的嗎？XXhotel/Receptiondesk,howmayIhelpyou?

46、對不起，他現(xiàn)在不在。Sorry,heisnotinatthismoment.

47、您要留口信嗎？Wouldyouliketoleaveamessage?

48、您要給他留言嗎？CanItakeamessageforhim?

(當面問詢時)…這是筆和紙Canyouleaveamessageforhim?Hereisapenandpaperforyou.

49、拔"0"可聯(lián)系總機Pleasedial0tocontactwiththeoperator.

50、陳先生，你有留言。請您今晚拔打電話找林先生。Mr.Tan,thereisamessageforyou.PleasecallMr.Lamearly

thisevening.Thetelephonenumberis...

51、對不起，請再說一遍,好嗎?Pardon?/1begyourpardon?/Pleaserepeatit.

52、對不起,我聽不清楚，請您說得大聲一些，好嗎？Sorry,Ican'thearyou.Couldyouspeakabitlouder?

53、對不起,我還沒聽懂，請您講慢一點，好嗎?Sorry,Istilldidn*tunderstand,wouldyoupleasespeakslowly?

54、請稍等，我?guī)湍D(zhuǎn)……Justamoment,please,TIIputitthroughto...

55、請別掛電話，我替您接……Holdtheline,please,TIIconnectyouto...

56、市內(nèi)電話和長途電話請先拔"9"。Foralocalcallandfor1longdistancecall/DDDandIDD,pleasedial9first.

指路用語：

58、請往這邊走Thisway,please./Comethisway,please./Wouldyoucaretostepthisway?

59、您先請Youfirst,please.

60、先生，你先請Afteryou,sir.

61、上樓/下樓Goupstairs/Godownstairs.

62、在三樓/在九樓It'sonthethirdfloor./It'sontheninthfloor.

63、請往左/右轉(zhuǎn)Pleaseturnleft/rightTurntotheright/left

64、請在第一個拐角處往右轉(zhuǎn)Pleaserumrightatthefirstcorner.

65、請在第f十字路口往左轉(zhuǎn)Pleaseturnleftatthefirstcrossing.

66、他的房間在靠右邊的最后/最前面的那個門Hisroomisthelast/firstdoorontheright.

67、這是您的房間，908房。Hereweare/itisroom908./thisisyourroom,908.

68、請一直往前走Pleasegostraightahead.

69、它就在九二路，靠近……It'slocatedonNine-TwoRoad,closeto

70、它離這不遠It*snotfarfromhere.

71、請一直往前走，然后在紅綠燈處往左轉(zhuǎn)PleasegostraightaheadandthenturnIe代atthetrafficlights.

72、請一直往前走到路口/樓梯那邊Gostraightuntilyougettothecrossing/stairs.

73、請沿著這條街往下/上走，然后再問一下路。Gostraightdown/upthestreet,andthenaskagain.

74、請往右轉(zhuǎn),走到大廳的盡頭，你會找到Turnrightandgototheendofthehall,youwillsee

75、它就在鮮花店的對面/隔壁/附近/后面It'sjustopposite/nextto/near/behindtheFlowerShop.

76、它就在廣場的前面/穿過廣場/在廣場的另一邊/在北面/在旁邊。It'sinfrontof/across/ontheothersideof/

northof/besidetheSquare.

77、在那，你會看到紅綠燈/麥當勞招牌的。You'IIsee/findatrafficlights/aMcDonald*ssignthere.

78、商務(wù)中心就在總臺的旁邊。BusinessisjustbesidetheReceptiondesk.

79、對不起，你走錯路了,請往回走。Sorry,youaregoinginthewrongdirection.Pleaseturnaroundandgoahead.

80、您可以乘5路車，然后到鴛鴦池公園轉(zhuǎn)1路車，再乘到第六站下車。Yoncantakeno.5bus,thenchangetobusno.l

atYuanYuanCiParkandgetoffatthesixthstop.

81、你乘3路車可以直達。No3buswilltakeyoutheredirectly.

82、你不會找不到的。Youwon'tmissit

告別語:

83、再見Goodbye.

84、等會見Seeyoulater.

85、晚安Goodnight.

86、明天見Seeyoutomorrow.

87、再見，謝謝您光臨Goodbyeandthankyouforcoming.

88、再見，希望再見到您Goodbyeandwehopetoseeyouagain.

89、一路平安Haveanicetrip.

90.祝您旅途愉快Haveapleasantjourney.

91、祝您好運Goodluck.

解釋及其它:

92、根據(jù)酒店的規(guī)定，AsahotePspolicy/Accordingtohotelregulations,

93、這是違反酒店的規(guī)章制度。Itisagainstourhotelregulations.

94、您必須賠償Fmafraidyouhavetopayfortheindemnity.

95、您可以把皮箱寄存在行李處Youmayleave/deposit/checkyoursuitcasesinthebellservice.

96、您可把貴重物品寄存在財務(wù)部的免費保險箱里。Youmaydepositthevaluablesinthehotelfrontcashier,ssafe

depositbox,ifsfreeofcharge.

97、根據(jù)酒店的規(guī)定，食品、易燃品、貴重物品和易碎品都不予寄存。Accordingtoregulations,wedon'tacceptfood,

combustibles,valuablesandfragileobjects.

98、您對我們的服務(wù)有什么意見？Whatdothinkofourservice?Whatfsyouropinionaboutourservice?

99、謝謝您告訴我們，我馬上處理這件事。Thankyoufortellingusaboutit.FIIlookintothematterrightaway.

100、我不能保證，但我會盡力而為。Ican'tguaranteeanything,butFIItrymybest

101.對不起，等我弄清楚了再簽復(fù)您。Sorry,YIItellyouwhenFmsure.

102、好，我馬上給您查一下。rIIcheckforyourightaway.

103、好，我馬上就辦。Ok,FIIdoitimmediately/atonce.

104、我一定立即處理這件事。Ipromisetoattendtothematterquickly/promptly.

105、我保證不再發(fā)生這類事。Iassureyouitwon*thappenagain.

106、需不需要請醫(yī)生看看？Shallwesendforadoctor?

107.我陪您去，好嗎？ShallIaccompanyyou/gowithyou?

108、請好好休息。Haveagoodrest,please.

109、希望您早日恢復(fù)健康。Hopeyou'IIbeallright/getwellsoon/Hopeyou'IIrecoversoon.

110、酒店的出租汽車全天提供服務(wù)。Taxiserviceisavailablealldayinourhotel.

111.營業(yè)時間是/服務(wù)時間是下午六點到第二天凌晨三點。Itsservicehoursarefromtheservicehoursfor...arefrom

6p.m.to3a.m.thenextmorning.Itisopenfrom6p.m.to3a.m.thenestmorning.

112、請把這張字條交給出租車司機，他會送您到那里的。Pleasegivetheslip/messagetothetaxidriverandhe'II

takeyouthere.

113、泉州是國務(wù)院首批24座歷史文化名城之一。Quanzhouisoneofthefirst24historicandculturalcities

promulgated/publishedbytheStateCouncilinChina.

酒店服務(wù)介紹

114、我們酒店有商務(wù)套房、豪華套房、雙人房和單人房。Wehavebusinesssuites,deluxesuites,doubleroomsand

singlerooms.

115、中餐廳在三樓，營業(yè)時間從早上進點至晚上10點。ChineseRestaurantisonthethreefloor;businesstimeisfrom

7a.m.tolOp.m./itopensfrom7a.m.to10p.m.

提供粵式風(fēng)味菜和港式早茶。

116、咖啡廳在一樓,提供24小時送餐服務(wù)。Coffeeshopisonthe1stfloor/groundfloor,itoffers24hourszroom

serviceservice.

117、咖啡廳提供送餐服務(wù)，聯(lián)系電話"888"。WesternRestaurantoffersroomservice,extensionnumber"888”.

118、水療位于一樓，就在商場的旁邊。SPAisonthefirstfloor,justbesidetheshoppingcenter.

119、木殯部在一樓Theconciergeisonthesecondfloor,behindtheRecreationCity.

120、酒店員工撿到失物，都會上交到總臺。Ifthestafffindsthelostproperty,theywillhandittotheReceptiondesk.

前廳部常用英語

FrontOfficeDepartment

詞匯Vocabulary

總臺/前臺Reception/FrontDesk

接待處ReceptionDesk/Counter

問訊處InformationDesk

預(yù)訂處ReservationDesk/Reserve/Book

經(jīng)理Manager

主管Director

大堂副理AssistantManager

賓客關(guān)系主任G..R.0GuestRelationOfficer

總臺接待員Receptionist

話務(wù)員/接線員Operator

行李員Bellboy

門衛(wèi)Doorman

服務(wù)員Waiter/Waitress

樓層服務(wù)員Chambermaid/FloorAttendant

大堂Lobby

大堂休息處LobbyLounge

衛(wèi)生間Gentlemen'SRoom/LadiesRoom/Washroom/Restroom

表格Form

登記Registration/Register/Check-In

接待Receive

登記單RegistrationForm

性別Sex/Gender

停留事由ObjectofStay

到達日期DateofArrival/ArrivalDate

離店日期DateofDeparture/DepartureDate

公司名稱CompanyName

職業(yè)Occupation

旅行證TravelDocument

有效期限D(zhuǎn)ateofValidity

從何處來Wherefrom

到何處去Whereto

入境口岸EntryPort

擬住天數(shù)LengthofStay

加床ExtraBed/RollawayBed

延長退房/繼住ExtensionofStay

換房RoomChange/ChangeRoom

預(yù)訂單ReservationRecord

預(yù)訂記錄ReservationRecord

等候名單WaitingList

到Ml客名單ArrivalList

抵店時間/日期ArrivalTime/Date

離店時間/日期DepartureTime/Date

預(yù)計抵達時間/E.T.AEstimatedTimeofArrival

預(yù)計離達時間/E.T.DEstimatedTimeofDeparture

歡迎卡WelcomeCard

宣傳小冊子Brochure

住房率/出租率OccupancyRate

超額預(yù)訂Overbook

每日客閽頁報表RoomsForecastDailyReport

客史檔案GuestHistory

金卡俱樂部GoldClub

金卡會員GoldClubMember

用正楷書寫InBlockLetters/InPrint/InCapitalLetters

出生日期DateofBirth

詳細家庭順FullHomeAddress

入境簽證號EntryPermitNumber

旺季PeakSeason/HighSeason

淡季LowSeason

空房/VACVacantRoom/VacantandAvailableforSale

待修房OutofOrder

住客房/OCCOccupiedRoom

酒店自用房/HUHotelUse

重鎖房/DLDoubleLocked

臟房/走客房VDVacantDirty

請勿打擾/DNDDoNotDisturb

貴賓/VIPVeryImportantPerson

外宿/00TOutofTown

入tt/C/ICheckin

退房/C/OCheckOut

有預(yù)未訂入住No-Show

散客WalkInGuest（未預(yù)訂直接抵店）

團體預(yù)訂GroupReservation

等房排房名單WaitingList

接機服務(wù)Pick-UpService/LimousineService

彳建Baggage/Luggage

行李寄存Leave/Deposit/Store/CheckBaggage

雨傘Umbrella

叫早服務(wù)MorningCall/Wake-UpCall/AlarmCall

貴重物品Valuables

易碎物品FragileObjects

手提箱/衣箱Suitcase

身份證I.DCard/IdentityCard

護照Passport

簽證Visa

入境簽證EntryVisa

出入境管理EntryandExitControl

團體簽證GroupVisa

回鄉(xiāng)證ReturnHomeCard

臺胞證TaiwanCompatriotsCard

居留證ResidencePermit

國籍Nationality

的Fillin

簽名Signature

,FullName

姓Surname

名FirstName

曾用名FormerName

閉路電視ClosedCircuitTelevision

衛(wèi)星電視SatelliteTelevision

音響/高保真Hi-Fi-HighFidelity

旅行社TravelService/TravelAgency

導(dǎo)游TourGuide

潮卜領(lǐng)隊OverseasEscort

旅行團（隊）領(lǐng)隊TourDirector/Leader

團隊分房名單RoomingList

外國零散客人F.I\T.ForeignIndependentTraveler

長住客人LongStayGuest

?？蚏egularGuest/FamiliarGuest/FrequentGuest

回頭客RepeatGuest

旅行團TourGroup

口訊Message

期斥Complaint/Complain

處理投訴Handle/SettleComplaint

道歉Apology/Apologize

標準價/原價/門市價/散客價RackRate

團隊價GroupRate

優(yōu)惠價CommercialRate

合同價ContractRate

折扣價DiscountRate

半天房租Half-DayRent

取消Cancellation/Cancel

確認Confirmation/Confirm

保證Guarantee

確認預(yù)訂ConfirmedReservation/Booking(可保留房間至某一時間)

保證預(yù)訂GuaranteedBooking（通過預(yù)付定金訂立合同等保證提供房間）

更改Change

延長Extension/Extent/Prolong

溺Delay

票芬Voucher/Ticket/Coupon

自助早餐（券）BuffetBreakfast(Voucher)

自助晚餐（券）BuffetDinner(Voucher)

中式點心ChineseRefreshment

套房Suite

標準房StandardRoom

單人房SingleRoom/Single

雙人房DoubleRoom/Double

帶淋浴的雙人房TwinBedswithShower

商務(wù)套房BusinessSuite

豪華套房DeluxeSuite

總統(tǒng)套房PresidentialSuite

客房設(shè)施RoomFacilities

單人床Twin-SizeBed

雙人床Double-SizeBed

大號雙人床