婚宴賓客意見反饋表模板.docx

Wedding Satisfaction Survey（婚宴活動(dòng)滿意度調(diào)查表）Wedding Date婚宴日期： Guest Name新郎和新娘姓名： Wedding Sales Manager酒店婚宴銷售經(jīng)理：Tel/客人聯(lián)系電話：Thank you for allowing us to host your wedding. So that we may improve our service, please take a moment to evaluate our performance for the event held at the hotel listed above. We look forward to serving you again.感謝您近日在本酒店舉辦您的婚宴。請(qǐng)對(duì)本酒店安排的上述的活動(dòng)提出您的評(píng)價(jià)。我們期盼您的再次光臨。 Excellent Poor 5 4 3 2 11. Were professionals who understood wedding planning and needs工作專業(yè)度，酒店婚宴銷售經(jīng)理/服務(wù)團(tuán)隊(duì)是否能完全理解此次主家婚宴的安排和需要2. Anticipated problems and offered creative solutions.酒店婚宴銷售經(jīng)理/服務(wù)團(tuán)隊(duì)能預(yù)見可能出現(xiàn)的問題和提供有建設(shè)性的解決方案3. Cleanliness/condition of meeting space.婚宴場地的環(huán)境衛(wèi)生和設(shè)備條件4. Comfortable meeting environment (lighting/temperature/noise). .婚宴場地的環(huán)境舒適度（燈光/溫度/雜音）5. Overall presentation .婚宴的現(xiàn)場擺臺(tái)布置6. Quality of food and beverages.菜單食物和酒水的質(zhì)量7. Were friendly and efficient.工作時(shí)酒店服務(wù)人員態(tài)度很親切，很有效率8. Demonstrated a consistently high level of service Delivered services on time and as promised. . 從開始到結(jié)束一致保持高水準(zhǔn)的服務(wù)并且能夠保證及時(shí)提供服務(wù)9. Demonstrated that they valued your business.使您的婚宴物有所值10. Please rate the billing process (accurate/timely/understandable).請(qǐng)對(duì)結(jié)帳流程給予評(píng)價(jià)（數(shù)據(jù)準(zhǔn)確/及時(shí)/容易理解）11. How satisfied were you with our overall performance during .the Event phase? 對(duì)我們整體表現(xiàn)的評(píng)估滿意度如何？12. When is the next event of the guest or relatives?近期是否有親朋好友有舉辦婚宴或生日宴，寶寶宴的需要，若有大概安排在什么時(shí)候?_If you were planning another event in this area, how likely would you be to use DoubleTree by Hilton Jiangsu-Taizhouagain?如您有計(jì)劃在這個(gè)區(qū)域有其它活動(dòng)，您會(huì)再次選擇泰州萬達(dá)希爾頓逸林酒店嗎？ Very Likely Somewhat likely Neither likely/unlikely Somewhat unlikely Very unlikely 絕對(duì) 可能會(huì) 不確定 不會(huì) 絕對(duì)不會(huì)13. a.throughout the entire wedding experience, did you encounter any problems? Yes有 No沒有 在這次的婚宴中，是否遇到問題以及得到及時(shí)解決？b.Please describe the problem(s): 請(qǐng)描述問題_c. If YES, which of the following statements best describe our actions taken? 如果酒店提供解決方案，您對(duì)處理結(jié)果，以下哪個(gè)陳述最符合？More than satisfied Completely Satisfied Not Completely Satisfied 非常滿意 完全滿意 不完全滿意 Left feeling dissatisfied Left feeling very dissatisfied 有稍許不滿 不滿意14. Are they staff at the DoubleTree by Hilton Jiangsu-Taizhouyou would like to recogn