酒店專用術(shù)語(yǔ).doc

Hotel Terminology (Rooms Division)酒 店 專 用 術(shù) 語(yǔ)Accounting Department 財(cái)務(wù)部accounts receivable 應(yīng)收adjoining room (ref. connecting room) 相鄰房 （參. 連通房）adaptor轉(zhuǎn)換插頭advance booking預(yù)訂advance deposit預(yù)訂金advertising and promotion廣告及促銷affiliated hotel聯(lián)號(hào)酒店air conditioner空調(diào)機(jī)air conditioning空調(diào)airport 機(jī)場(chǎng)A-La-Carte零點(diǎn)allowance (eg. meal allowance) 特惠(例.餐費(fèi)標(biāo)準(zhǔn))aluminum strip鋁條American Express (credit card) 美國(guó)運(yùn)通卡American plan(=Full Pension=Bed and Board) 美式計(jì)價(jià)（房費(fèi)包三餐）antenna天線anti-slippy mat 防滑墊apartment公寓area code地區(qū)代碼armchair 扶手椅arrival time (=ETA) 抵達(dá)時(shí)間（=預(yù)抵時(shí)間）ashtray 煙灰缸Attendance Record Book考勤本Auditor 審計(jì)員availability 可賣房，可能性available rooms 可賣房average length of stay 平均住店天數(shù)average room rate (ARR) 平均房?jī)r(jià)baby cot 嬰兒床back of the house ( front of the house) 后臺(tái)（反。前臺(tái)）back-to-back 高周轉(zhuǎn)baggage (=luggage) 行李ball pen (blue/red) 圓珠筆（蘭/紅）balustrade 欄桿banquet, banqueting 宴會(huì)bath mat (ref. floor mat) 浴墊 （參。腳墊）bathrobe 浴袍bathroom amenities 浴室用品bath towel 浴巾bathtub 浴缸bathtub stopper 浴缸下水蓋basin 面盆bed room 臥室bed pad 床墊bed leg 床腿bedcover (bedspread) 床罩bed-head board 床頭板bed sheet 床單bedside table 床頭柜bill 帳單book binding machine 書籍裝訂機(jī)biscuit 餅干black list 黑名單blanket 毛毯blanket reservation 整段訂房block room 預(yù)留房booking 預(yù)定body lotion 護(hù)膚露bottle opener 瓶起子 開瓶器box file 自由夾Manila file 手風(fēng)琴式文件夾box spring 床架breakfast 早餐briefcase 手提箱brochure 小冊(cè)子broom 掃帚brunch 早午餐bucket 桶buffet 自助餐Bulletin Board (Sign Board) 公告板（參。標(biāo)致牌）Business Center (BC) 商務(wù)中心cancellation (CXL) 取消預(yù)定calculator 計(jì)算器carpet 地毯cash 現(xiàn)金cash on departure 離店時(shí)現(xiàn)付Cashier Desk 收銀臺(tái)ceiling 天花ceiling light 頂燈chair (ref. Stool, sofa, bench)椅子（參。凳子，沙發(fā)，長(zhǎng)凳）change (ref. exchange, replace, replenish, alter, update) 改變，零錢（參。兌換， 替換，補(bǔ)充，轉(zhuǎn)換）charge (ref.fee) 收費(fèi)charter fight 包機(jī)check 檢查，帳單check-in time 入住時(shí)間check-out time 離店時(shí)間Chinese tea cup 中式茶杯chocolate 巧克力city ledger 掛帳clip 夾子clock 鐘clip board 夾板closed date 無(wú)房日closet 衣柜(ref. Wardrobe) （參。Wardrobe）clothes brush 衣刷coat brush 衣刷Coca-cola 可口可樂(lè)cocktail 雞尾酒coffee sachet 袋咖啡Coffee Shop 咖啡廳coffee table 咖啡桌collect call 受付電話（ref. Person to person）conditioner 護(hù)發(fā)素comb 梳子Commercial Hotel 商務(wù)酒店commission 雇金compendium 文具夾complaint 投訴complimentary (COMP) 免費(fèi)computer (software/hardware) 電腦、計(jì)算機(jī) （軟件/硬件）Concierge Desk禮賓部confirm 確認(rèn)confirmation 確認(rèn)connecting rooms 連通房Continental Plan 大陸式計(jì)價(jià)（房費(fèi)包大陸早餐）corporate rate 公司價(jià)correction 改正correction pen 涂改筆correction liquid (=correction fluid) 涂改液cotton swab 棉棒coupon (voucher) 券、代金券cream 奶酪credit card voucher 信用卡刷卡單corridor 走廊coaster 杯墊, 考斯特中巴車curtain 窗簾curtain rail 窗簾軌curtain string 窗簾繩cut-off date (deadline) 預(yù)訂截止日day use 白天用房debit (credit) 貸（反。信）deluxe 豪華demi-pension 房費(fèi)包早餐deposit box 保險(xiǎn)箱detergent 洗衣粉Diners Club (credit card ) 大萊卡dinner (=supper) 晚餐dining room 餐室Directory of Services 服務(wù)指南discount 折扣discrepancy 差易dish 碟，盤Domestic Direct Dialing (DDD) 國(guó)內(nèi)直撥電話Do Not Disturb (DND) 請(qǐng)勿打擾Do Not Smoke 請(qǐng)勿吸煙door closer 閉門器door hinge 安全鏈door knob 門把手door lock 門鎖door number sign 門牌door stopper 門堵double bed 雙人床double lock (DL) 雙鎖double occupancy 雙人住宿率downtown 市區(qū)drawer 抽屜dress 著裝dressing table 梳妝臺(tái)dressing table stool 梳妝凳drinking glass 喝水杯dry cleaning list 干洗單due out 應(yīng)離店但還未離店者duplex 復(fù)式房dust bin 簸箕、廢紙簍dusting 除塵early arrival 提前抵達(dá)Early Bird Report 每日營(yíng)業(yè)報(bào)表EDP (Electronic Date Processing system) 電腦室electric fan 電扇electric jar 電熱水壺electric plug 電源插頭electric socket 電源插座elevator (=lift) (ref. Escalator) 電梯（參手扶升降梯）employee 員工、雇員employer 雇主Engineering Department 工程部entrance 通道entrance lamp 門廊燈envelope 信封eraser 橡皮ETA-Estimated Time of Arrival 預(yù)抵時(shí)間ETD-Estimated Time of Departure 預(yù)離時(shí)間European plan 歐洲式計(jì)價(jià)（房費(fèi)不包餐）exchange rate （外幣）兌換率exit 出口expected arrival 預(yù)抵客人extension cord 接線板e(cuò)xpected departure 預(yù)離客人expending wallet (by date/alpha) 擴(kuò)展式文件夾extra bed (ref. rollaway bed) 加床English Chinese Dictionary 英漢詞典face towel 面巾facsimile (=fax) 傳真film 膠卷Finda 芬達(dá)fire alarm 火警fire control 防火fire exit plan 消防疏散圖FIT-Foreign Individual Traveler 散客float (=cash float) 備用（現(xiàn)金）floor drain 地漏Floor Plan 樓層平面圖floor tile 地磚flowchart 流程圖fluorescent lamp 日光燈fluorescent pen (red/yellow/green) 熒光筆fly 蒼蠅foam bath 浴液folio (ref. bill) 帳單（參、bill）Food and Beverage Department ( F & B ) 餐飲部forecast 預(yù)測(cè)forwarding address 前往地地址frame 框free of charge (FOC) 免費(fèi)freezer (=ice box) 制冰器fridge (refrigerator) 冰箱Front Desk 前臺(tái)Front Office Department前廳部full house 滿房full length mirror (for grooming check)鏡子function 功能、活動(dòng)furniture 家具glass wrapper 杯套garden 花園glue 膠水grand master key 總?cè)f能鑰匙Great Wall Card (credit card) 長(zhǎng)城卡guarantee (GTD) 擔(dān)保gullet 地漏guest history 客人歷史材料Guest Questionnaire 賓客意見書hairdryer 吹風(fēng)機(jī)hand towel 手巾handkerchief 手絹handle 把手hanger (ladies and gentlemen) 衣架（女式，男式）hard cover book (long/short) 硬皮本heating 加熱器hinge 合頁(yè)high/peak season 旺季highlight pen (red, blue, green) 熒光筆hotel envelope/hotel letter paper 飯店信封/信紙hotel stationary酒店文具h(yuǎn)ot water flask (=vacuum flask) 熱水瓶house account 免費(fèi)帳house phone 內(nèi)線電話House Use 內(nèi)用房house count 房數(shù)Housekeeping Department客房部ice-cube 冰塊ice-cube tray 冰塊盤imprint machine （信用卡）刷卡器incentive (group) 獎(jiǎng)勵(lì)（團(tuán)隊(duì)）incident 意外事故Incognito 保密客人indefinite 不確定index book (by date/alpha) 索引（按日期/字母 順序排）Information Desk 問(wèn)詢處inspection 檢查in house movie 閉路電視International Direct Dialing (IDD) 國(guó)際直撥電話invoice 收椐iron and board 熨斗和熨衣板ironing (=pressing) 熨衣ironing board 燙衣板I owe you (IOU) 欠條Jacket 夾克衫JCB Card (credit card) JCB卡join in 加入junior suite高級(jí)套房key card 鑰匙卡kitchen 廚房knife (for envelope and cutting other paper)刀子lamp shade 燈罩Laser Printer 激光打印機(jī)late arrival 遲抵達(dá)late charges (=back charge) 追加收費(fèi)laundry 洗衣laundry bag洗衣袋laundry list洗衣單layover passenger誤機(jī)乘客light baggage輕行李light bulb 電燈泡liquor酒精living room (=sitting room)客廳linen 布巾,布草Lobby大堂Logbook 交接班本Lost and Found (L&F)失物招領(lǐng)low/off-peak season淡季luggage (=baggage)行李luggage rack行李架luggage sticker行李膠貼luggage tag行李牌luggage trolley行李車magazine雜志maps of Beijing and china 北京地圖，中國(guó)地圖magazine rack雜志架mail 郵件mail address 郵件地址mail box 郵件箱mailing fee 郵寄費(fèi)用main door (=main entrance)正門maintenance 維修,維護(hù)make up room 打掃房間marble 大理石marker (blue/black)記號(hào)筆market市場(chǎng)market code 市場(chǎng)分類代碼market mix 客人分類market research市場(chǎng)研究market segment市場(chǎng)劃分massage 按摩master accounts 總帳master bill 總帳單Master Card (credit card) 萬(wàn)事達(dá)卡master folio 總帳單master key 萬(wàn)能鑰匙matches 火柴mattress 床墊miscellaneous 雜費(fèi)memo 備忘錄menu 菜單message pad 留言簿mineral water 礦泉水mini bar (fridge) 小酒吧（冰箱）mini-bar voucher 小酒吧帳單moistener 濕度計(jì)mirror 鏡子full length mirror 穿衣鏡mop 拖布morning call (ref. wake up call) 叫早 （參叫醒）mosquito 蚊子mosquito screen 沙窗MTD-Month To Date月累計(jì)（到某日）nail brush 指甲刷National Cash Register (NCR) 收款機(jī)needle (thread) 針（反。線）net rate 凈價(jià)newspaper 報(bào)紙night audit 夜審night gown 睡袍no show (NS) 未到non-refundable 不可退款的Non-smoker 非吸煙者Non-smoking room 非吸煙房Non-smoking area 非吸煙區(qū)occupancy 住客率（%）on duty 值班operator 電話員Out-Of-Order (OOO) 待修房，壞房overcoat 外套o(hù)verhead projector 投影儀PABX=PBX (Private Automatic Branch Exchange) (=switch board) 電話交換機(jī)paging system 尋呼系統(tǒng)paid out 借出款painting 圖畫pantry room 客房（樓層）服務(wù)間pants (ref. Shorts) 短褲passenger 旅客paper clip曲別針paper shredder 碎紙機(jī)pax=person 人數(shù)peep hole 窺視孔, 門鏡pencil 鉛筆pen holder 筆架Peony Card (credit card) 牡丹卡permanent 長(zhǎng)期的，永久的person to person (ref. station to station) 找人電話（參. 兌號(hào)電話）personal 個(gè)人的Personnel & Training Department (P&T) 人事培訓(xùn)部pest control 滅蟲petty cash 小額現(xiàn)金photocopy machine 復(fù)印機(jī)photo picture 照片pick-up 接機(jī)picture壁畫pillow case 枕套pillow inner slip 內(nèi)枕套piping 管道pin 大頭針plastic holder 塑料文件袋Please Make Up Room 請(qǐng)打掃房間portion 部分Postal Code (ZIP) 郵政編碼postcard 名信片post stand 郵筒post stamp 郵戳poster 招貼畫posting 入帳potato crisps 烤土豆片prepay 預(yù)付pre-registered 預(yù)登記pressing 熨衣promotion rate 促銷價(jià)property 財(cái)產(chǎn)Public Area 公共區(qū)public phone booth 公用電話間punch 打孔器Purchasing Department 采購(gòu)部pajamas 睡衣quadruple room 四人房queen size bed 中號(hào)雙人床quilt 被褥rack rate 柜臺(tái)價(jià)，公布價(jià)razor 刮胡刀radio 收音機(jī)rebate 打折receipt 收據(jù)receive 接收Receiving Office收貨部Reception Desk 接待處Recreation Department 康樂(lè)部refund (ref. rebate) 退款（參。減錢）register 登記Registration Card 登記卡registration not assigned 登記完但未分房release time 取消預(yù)訂的時(shí)間remote controller 搖控器report 報(bào)告request 請(qǐng)求request for reply 請(qǐng)求答復(fù)requirement 要求Reservation Desk 預(yù)訂處Resort 度假村Restaurant 餐廳Revenue 營(yíng)業(yè)收入、營(yíng)業(yè)額revolving door 旋轉(zhuǎn)門rollaway bed (=roll-in bed, ref. extra bed) 活動(dòng)床room key 房間鑰匙room rate 房間價(jià)格room revenue 客房收入room occupancy 住客率room service menu 送餐菜單room status: 房態(tài) VC-vacant clean 空房（干凈的） VD-vacant dirty 走房（臟房） OC-occupied clean 住客房（干凈的） OD-occupied dirty 住客房（臟房） OOO-out-of-order 待修房 SO-sleep out 外宿 NB-no baggage 無(wú)行李 LB-light baggage 輕行李 DL-double lock 雙鎖 DND-Do Not Disturb 請(qǐng)勿打擾rooming list 分房表rubber 橡皮rubber band 皮筋ruler 尺子safe deposit box 保險(xiǎn)箱Sales & Marketing Department (S&M) 市場(chǎng)營(yíng)銷部sanitary bag 衛(wèi)生袋scheduled time 計(jì)劃時(shí)間scotch tape dispenser 膠帶座scotch tape 透明膠帶scissors剪子screen 屏幕Security Department保安部service charge (ref. surcharge) 服務(wù)費(fèi) （參。附加費(fèi)）service counter 服務(wù)臺(tái)Service Directory 客人服務(wù)指南settee 長(zhǎng)靠椅sewing kit 針線包shampoo 洗發(fā)水share (eg. share one room) 共享 （例。同住一間房）sharpener 削鉛筆刀（器）shirt 男式襯衫shoe horn 鞋拔sheer curtain 沙簾shoe shine cloth (ref. shoe shiner, shoe polisher) 擦鞋布shorts 短褲shopping bag 購(gòu)物袋shoulder season 平季shower 淋浴shower cap 浴帽shower curtain 浴簾shower head 噴頭signature 簽名single bed 單人床single occupancy 單人住房率single room with bath 帶浴室的單人間skipper 逃帳者skirt 女裙skirting board 墻裙板sleep out (SO) 外宿sliding door 推拉門slide projector 幻燈機(jī)slippers 拖鞋smoke detector 煙感探測(cè)器soap (bath soap, hand soap) 肥皂socket (plug) 插座（反。插頭）socks 襪子sofa 沙發(fā)soap container 肥皂碟special attention 特別注意special rate 特價(jià)speedy kettle 快速熱水壺split shift 兩頭班spoon 勺子spot light 射燈Sprite 雪碧staircase樓梯 up stair 上樓 down stair下樓stamp 郵票standard rate 標(biāo)準(zhǔn)價(jià)stationery 文件夾standard room 標(biāo)準(zhǔn)間staple 訂書釘stapler 訂書器station to station 兌號(hào)電話stay over 過(guò)夜Stewarding 管事部store room 庫(kù)房sugar sachets 袋砂糖suitcase 行李箱suits 套裝suite 套房sugar糖sundries 雜項(xiàng)費(fèi)survival kit 生存袋switch 開關(guān)Table Dhote 套餐table lamp 臺(tái)燈table calendar 臺(tái)歷tap water 自來(lái)水tariff 價(jià)目表taxi 出租車tea bag 茶袋tea set 茶盤telephone 電話telephone booth 電話間telephone charge 電話費(fèi)Telephone Directory 電話號(hào)碼簿telephone extension 電話分機(jī)telephone set 電話機(jī)television (TV) 電視TV program 電視節(jié)目單tent card 立卡thermometer 溫度計(jì)thermos flask 熱水壺thermostat 調(diào)溫器thumb pin 圖釘time stamp machine 打時(shí)器tissue paper 面巾紙toilet=wash room=lavatory 廁所=洗手間=衛(wèi)生間toilet bowl 馬桶toilet flush 馬桶刷toilet